Специалист по технической поддержке / Customer support specialist (Подразделение лабораторной диагностики)

📍 Job Overview

• Job Title: Специалист по технической поддержке / Customer support specialist (Подразделение лабораторной диагностики)
• Company: Abbott
• Location: Moscow, Moskva, Russia
• Job Type: Full-Time
• Category: Customer Service
• Date Posted: 2025-07-10
• Experience Level: Entry to Mid-Level (0-2 years)
• Remote Status: Hybrid (4 days in the office)

🚀 Role Summary

• Key Responsibilities: Provide technical support to clients, maintain client interaction reports, organize client training, and conduct on-site consultations.
• Key Skills: Customer support, analytical skills, communication skills, training, technical support, laboratory experience, quality control, problem-solving, English language proficiency, driving license.

📝 Enhancement Note: This role involves a high level of client interaction, requiring strong communication skills and a customer-focused mindset. The position also demands a solid understanding of laboratory equipment and procedures.

💻 Primary Responsibilities

• Client Support: Provide consultations to clients regarding analyzers, systems, and tools via phone, email, or online tools.
• Reporting: Maintain appropriate reporting on client interactions to comply with Abbott's quality standards.
• Training: Organize and conduct training sessions for clients on how to use Abbott's equipment and systems.
• On-Site Consultations: Conduct on-site visits to client locations to resolve technical issues, provide training, and ensure equipment is functioning correctly.

📝 Enhancement Note: The role requires a balance between technical problem-solving and effective communication with clients. Strong active listening skills and the ability to translate complex technical information into understandable terms are essential.

🎓 Skills & Qualifications

Education: Higher education in a relevant field (medical or biological) is required.

Experience: At least 1 year of experience in a clinical diagnostic laboratory is required. Experience with Abbott's equipment and systems is a plus.

Required Skills:

• Customer support experience
• Strong communication skills (both verbal and written)
• Analytical and problem-solving skills
• English language proficiency (intermediate level or higher)
• Driving license and willingness to travel

Preferred Skills:

• Experience with Abbott's equipment and systems
• Knowledge of quality control procedures in a laboratory setting
• Familiarity with algorithms for controlling quality in routine laboratory practice

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Laboratory Experience: Highlight your experience working in a clinical diagnostic laboratory, including any roles related to quality control or technical support.
• Client Interaction: Provide examples of successful client interactions, demonstrating your ability to resolve technical issues and provide effective support.
• Training: Showcase any training sessions or workshops you've conducted, highlighting your ability to communicate complex technical information clearly and effectively.

Technical Documentation:

• Reporting: Include examples of client interaction reports, demonstrating your attention to detail and commitment to maintaining accurate records.
• Training Materials: Provide any training materials you've developed or used, showcasing your ability to create engaging and informative content.

📝 Enhancement Note: While a traditional web portfolio may not be applicable for this role, candidates should focus on demonstrating their technical skills, client interaction experience, and ability to create clear and concise technical documentation.

💵 Compensation & Benefits

Salary Range: The base pay for this position is not provided. In specific locations, the pay range may vary from the range posted.

Benefits:

• Health Insurance
• Flexible Benefits Program
• Annual Salary Review
• Psychological Support
• Legal Support
• Financial Support

Working Hours: 40 hours per week, with a standard work shift and no travel required.

📝 Enhancement Note: While the base salary is not provided, the comprehensive benefits package indicates a competitive offer for the right candidate. The hybrid work arrangement (4 days in the office) offers flexibility while maintaining a strong on-site presence.

🎯 Team & Company Context

🏢 Company Culture

Industry: Abbott operates in the healthcare industry, focusing on medical devices, diagnostics, nutritionals, and branded generic pharmaceuticals. This role is within the Core Laboratory Diagnostics division.

Company Size: Abbott is a large, global company with over 114,000 employees worldwide. This provides ample opportunities for career growth and development.

Founded: Abbott was founded in 1888 and has a rich history of innovation and commitment to improving lives through healthcare.

Team Structure:

• The team consists of technical support specialists who work closely with clients to resolve technical issues and provide training.
• The team is part of the Core Laboratory Diagnostics division and works collaboratively with other departments to ensure client satisfaction and equipment functionality.

Development Methodology:

• Abbott follows a structured approach to technical support, focusing on client satisfaction and equipment uptime.
• The team uses a ticketing system to track and manage client requests, ensuring efficient resolution of technical issues.
• Abbott places a strong emphasis on continuous learning and improvement, offering internal training opportunities to help employees develop their skills and advance their careers.

Company Website: Abbott

📝 Enhancement Note: Abbott's global presence and commitment to innovation create an exciting environment for professionals looking to grow and develop their careers in the healthcare industry.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry to mid-level position within the customer service field, focusing on technical support and client interaction.

Reporting Structure: The role reports directly to the Customer Service Manager within the Core Laboratory Diagnostics division.

Technical Impact: The role has a direct impact on client satisfaction and equipment functionality, ensuring that Abbott's products and services meet the highest standards of quality and reliability.

Growth Opportunities:

• Career Progression: Abbott offers opportunities for career growth and development, with potential paths leading to more senior roles within the customer service or technical support fields.
• Technical Skill Development: The role provides opportunities to develop and enhance technical skills related to Abbott's equipment and systems, as well as customer service and communication skills.
• Leadership Potential: With experience and demonstrated success, candidates may have the opportunity to take on leadership roles, managing teams of technical support specialists and driving improvements in client satisfaction and equipment functionality.

📝 Enhancement Note: Abbott's commitment to employee development and growth creates an environment where motivated and talented individuals can build successful careers in the customer service and technical support fields.

🌐 Work Environment

Office Type: Abbott's office is a modern, comfortable workspace with a hybrid work arrangement (4 days in the office), located in the Metropolis Business Center in Moscow.

Office Location(s): The office is conveniently located near the metro station (Woykovskaya) and the Moscow Central Circle (MCC) station (Baltiskaya), providing easy access for employees.

Workspace Context:

• Collaborative Environment: The office fosters a collaborative environment, with open spaces and dedicated areas for team meetings and training sessions.
• Equipment and Tools: Abbott provides the necessary equipment and tools for employees to perform their jobs effectively, including computers, software, and access to Abbott's internal systems.
• Flexible Work Hours: Abbott offers a flexible work schedule, with a hybrid work arrangement and the option to start and end the workday within a reasonable range.

Work Schedule: The standard work shift is 40 hours per week, with no travel required for this role.

📝 Enhancement Note: Abbott's modern office space and flexible work arrangements create an environment that supports productivity, collaboration, and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

• Phone/Video Screen: A brief phone or video call to discuss the role, assess communication skills, and ensure the candidate meets the basic qualifications.
• Technical Assessment: A hands-on assessment of the candidate's technical skills, focusing on their ability to resolve technical issues and provide effective support to clients.
• Behavioral Interview: A structured interview focusing on the candidate's problem-solving skills, communication abilities, and customer service mindset.
• Final Decision: The hiring manager will make a final decision based on the candidate's performance throughout the interview process.

Portfolio Review Tips:

• Laboratory Experience: Highlight your experience working in a clinical diagnostic laboratory, including any roles related to quality control or technical support.
• Client Interaction: Provide examples of successful client interactions, demonstrating your ability to resolve technical issues and provide effective support.
• Training: Showcase any training sessions or workshops you've conducted, highlighting your ability to communicate complex technical information clearly and effectively.

Technical Challenge Preparation:

• Equipment Familiarization: Familiarize yourself with Abbott's equipment and systems, focusing on the specific products and tools relevant to the role.
• Problem-Solving: Practice problem-solving scenarios related to technical support and client interaction, focusing on your ability to diagnose and resolve technical issues efficiently.
• Communication Skills: Prepare for questions related to your communication skills, focusing on your ability to explain technical concepts clearly and effectively to clients with varying levels of technical expertise.

ATS Keywords:

• Customer Support
• Technical Support
• Client Interaction
• Quality Control
• Problem-Solving
• Communication Skills
• Training
• English Language Proficiency
• Driving License
• Abbott Equipment and Systems

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's technical skills, problem-solving abilities, and customer service mindset. Preparation should focus on demonstrating a strong understanding of Abbott's equipment and systems, as well as effective communication and client interaction skills.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies: Not applicable for this role.

Development & DevOps Tools: Not applicable for this role.

📝 Enhancement Note: While this role does not involve web development or server administration, candidates should be familiar with Abbott's equipment and systems, as well as any relevant software or tools used in the technical support and customer service fields.

👥 Team Culture & Values

Web Development Values: Not applicable for this role.

Collaboration Style:

• Cross-Functional Integration: The team works closely with other departments, including product development, marketing, and sales, to ensure client satisfaction and equipment functionality.
• Code Review Culture: Not applicable for this role.
• Knowledge Sharing: Abbott fosters a culture of knowledge sharing and continuous learning, with regular training opportunities and access to internal resources and experts.

📝 Enhancement Note: Abbott's collaborative work environment and commitment to knowledge sharing create an atmosphere where employees can learn, grow, and contribute to the company's success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Equipment Familiarization: Stay up-to-date with Abbott's latest equipment and systems, ensuring you have the knowledge and skills necessary to provide effective technical support to clients.
• Problem-Solving: Develop your problem-solving skills to diagnose and resolve technical issues efficiently, even in challenging or high-pressure situations.
• Client Interaction: Hone your communication skills to provide clear and concise explanations of technical concepts to clients with varying levels of technical expertise.

Learning & Development Opportunities:

• Technical Skill Development: Abbott offers opportunities for technical skill development, with access to internal training resources and experts in the field.
• Career Progression: Abbott provides opportunities for career growth and development, with potential paths leading to more senior roles within the customer service or technical support fields.
• Leadership Development: With experience and demonstrated success, candidates may have the opportunity to take on leadership roles, driving improvements in client satisfaction and equipment functionality.

📝 Enhancement Note: Abbott's commitment to employee development and growth creates an environment where motivated and talented individuals can build successful careers in the customer service and technical support fields.

💡 Interview Preparation

Technical Questions:

• Equipment Familiarization: Be prepared to discuss your understanding of Abbott's equipment and systems, as well as any relevant software or tools used in the technical support and customer service fields.
• Problem-Solving: Prepare for questions related to your problem-solving skills, focusing on your ability to diagnose and resolve technical issues efficiently.
• Client Interaction: Be prepared to discuss your communication skills, focusing on your ability to explain technical concepts clearly and effectively to clients with varying levels of technical expertise.

Company & Culture Questions:

• Abbott's Mission and Values: Research Abbott's mission and values, and be prepared to discuss how your personal values align with the company's.
• Customer Service Mindset: Prepare for questions related to your customer service mindset, focusing on your ability to prioritize client needs and provide exceptional support.
• Teamwork and Collaboration: Be prepared to discuss your experience working in a team environment, focusing on your ability to collaborate with others to achieve common goals.

Portfolio Presentation Strategy:

• Laboratory Experience: Highlight your experience working in a clinical diagnostic laboratory, including any roles related to quality control or technical support.
• Client Interaction: Provide examples of successful client interactions, demonstrating your ability to resolve technical issues and provide effective support.
• Training: Showcase any training sessions or workshops you've conducted, highlighting your ability to communicate complex technical information clearly and effectively.

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's technical skills, problem-solving abilities, and customer service mindset. Preparation should focus on demonstrating a strong understanding of Abbott's equipment and systems, as well as effective communication and client interaction skills.

📌 Application Steps

To apply for this technical support specialist position:

• Submit your application through the application link here.
• Resume Customization: Tailor your resume to highlight your relevant experience in customer service, technical support, and laboratory settings. Emphasize your problem-solving skills, communication abilities, and customer service mindset.
• Portfolio Preparation: Prepare a portfolio showcasing your experience in a clinical diagnostic laboratory, including any roles related to quality control or technical support. Highlight successful client interactions and any training sessions or workshops you've conducted.
• Interview Preparation: Familiarize yourself with Abbott's equipment and systems, focusing on the specific products and tools relevant to the role. Practice problem-solving scenarios related to technical support and client interaction, focusing on your ability to diagnose and resolve technical issues efficiently. Prepare for questions related to your communication skills, focusing on your ability to explain technical concepts clearly and effectively to clients with varying levels of technical expertise.
• Company Research: Research Abbott's mission and values, and be prepared to discuss how your personal values align with the company's. Prepare for questions related to your customer service mindset, focusing on your ability to prioritize client needs and provide exceptional support. Be prepared to discuss your experience working in a team environment, focusing on your ability to collaborate with others to achieve common goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.