Customer Support Specialist (9:00AM - 6:30PM EST)

📍 Job Overview

• Job Title: Customer Support Specialist (9:00AM - 6:30PM EST)
• Company: AnewHealth
• Location: New Jersey, United States (Remote)
• Job Type: Part-Time
• Category: Customer Support
• Date Posted: March 6, 2025
• Experience Level: Entry-Level (0-2 years)
• Remote Status: Remote

🚀 Role Summary

• Serve as the bridge between service providers and PACE clients, ensuring seamless support and communication.
• Coordinate with network pharmacies, facilities, and participants to manage medication delivery and enrollment processes.
• Provide exceptional customer service and support through effective communication and problem-solving skills.

📝 Enhancement Note: This role requires strong communication skills and the ability to multitask in a fast-paced environment, making it an excellent entry point for customer service professionals looking to break into the healthcare industry.

💻 Primary Responsibilities

• Enrollment Support: Assist new PACE enrollees by providing information and guidance throughout the enrollment process.
• Pharmacy Benefit Communication: Liaise between network pharmacies and facilities to ensure accurate and up-to-date pharmacy benefit information.
• Medication Reconciliation: Coordinate facility discharges to ensure medication reconciliation is complete and home delivery is reinstated.
• Help Desk Support: Provide assistance to network pharmacies by addressing their inquiries and resolving any issues that arise.
• Education and Training: Educate PACE staff on CK and network pharmacy processes for facility participants.
• Outgoing Calls: Make outgoing calls to gather, confirm, or update information necessary for processing customer requests or contributing to pharmacy operations.
• Courier Coordination: Coordinate and set up couriers to ensure timely medication delivery to participants.
• Delivery Confirmation: Make outgoing calls to ensure participants have received their deliveries.

📝 Enhancement Note: This role involves a high degree of multitasking and requires strong organizational skills to manage multiple priorities without sacrificing quality.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: Minimum of 1 year of customer service experience, preferably in a healthcare setting.

Required Skills:

• Excellent communication skills, both written and verbal, with a patient-centered focus.
• Strong computer proficiency, including proficiency in MS Office Suite.
• Ability to multitask and handle multiple priorities efficiently.
• Detail-oriented and organized, with a strong focus on accuracy.
• Reliable and efficient, with a commitment to providing exceptional customer service.
• Understanding of clinical terms and impacts.

Preferred Skills:

• Previous experience in a healthcare setting or related field.
• Familiarity with PACE programs and pharmacy benefit management.

📝 Enhancement Note: While not required, familiarity with PACE programs and pharmacy benefit management can be beneficial for success in this role.

📊 Web Portfolio & Project Requirements (N/A)

📝 Enhancement Note: As this role does not involve web development or server administration, portfolio requirements are not applicable.

💵 Compensation & Benefits

Salary Range: $35,000 - $40,000 per year (Full-Time Equivalent), based on regional standards for part-time customer service roles in New Jersey.

Benefits:

• Medical, dental, and vision coverage (effective the first of the month following date of hire)
• Flexible spending accounts
• Company-paid life insurance and short-term disability
• Voluntary benefits
• 401(k) plan
• Paid time off and paid holidays

Working Hours: 40 hours per week, with a schedule of 9:00 AM - 6:30 PM EST on Saturday and Sunday.

📝 Enhancement Note: The salary range provided is an estimate based on regional standards for part-time customer service roles in New Jersey. Actual salary may vary depending on experience and performance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare, specifically pharmacy care management and PACE programs.

Company Size: Medium-sized, with over 1,400 team members caring for more than 100,000 people across all 50 states.

Founded: 2023 (through the combination of ExactCare and Tabula Rasa HealthCare)

Team Structure:

• The Customer Support team works closely with PACE programs, network pharmacies, and facilities to ensure seamless medication delivery and enrollment processes.
• The team is responsible for providing exceptional customer service and support to PACE clients and their participants.

Development Methodology: Not applicable, as this role does not involve web development or server administration.

Company Website: AnewHealth

📝 Enhancement Note: AnewHealth is committed to providing exceptional customer service and support to PACE clients and their participants. This commitment is reflected in the company's focus on patient-centered care and strong communication skills.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: Entry-level, with opportunities for growth and advancement within the company.

Reporting Structure: The Customer Support Specialist reports directly to the Customer Support Manager.

Technical Impact: This role has a direct impact on the quality of service provided to PACE clients and their participants. Excellent communication and problem-solving skills are essential for success in this role.

Growth Opportunities:

• Career Progression: With experience and strong performance, Customer Support Specialists may be eligible for promotions to Customer Support Team Lead or other management positions within the company.
• Skill Development: This role offers opportunities to develop strong communication, problem-solving, and multitasking skills, as well as an understanding of PACE programs and pharmacy benefit management.

📝 Enhancement Note: AnewHealth offers a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage, flexible spending accounts, and a 401(k) plan. The company also provides equal employment opportunity to all qualified applicants, regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status.

🌐 Work Environment

Office Type: Remote, with the option to work from home.

Office Location(s): New Jersey, United States (Remote)

Workspace Context:

• Remote Work: As a remote worker, you will have the flexibility to work from home, with a dedicated workspace and reliable internet connection.
• Collaboration: While working remotely, you will collaborate with team members, PACE programs, network pharmacies, and facilities to ensure seamless medication delivery and enrollment processes.
• Work Schedule: The work schedule is 9:00 AM - 6:30 PM EST on Saturday and Sunday, with a total of 40 hours per week.

Work Schedule: The work schedule is 9:00 AM - 6:30 PM EST on Saturday and Sunday, with a total of 40 hours per week.

📝 Enhancement Note: As a remote worker, it is essential to maintain a dedicated workspace and reliable internet connection to ensure effective communication and collaboration with team members, PACE programs, network pharmacies, and facilities.

📄 Application & Technical Interview Process (N/A)

📝 Enhancement Note: As this role does not involve web development or server administration, an application and technical interview process are not applicable.

🛠 Technology Stack & Web Infrastructure (N/A)

📝 Enhancement Note: As this role does not involve web development or server administration, a technology stack and web infrastructure are not applicable.

👥 Team Culture & Values

Customer Support Values:

• Patient-Centered Care: A commitment to providing exceptional customer service and support to PACE clients and their participants.
• Strong Communication Skills: Effective communication is essential for success in this role, as it involves liaising between network pharmacies, facilities, and participants.
• Problem-Solving: Strong problem-solving skills are required to address any issues that may arise and ensure seamless medication delivery and enrollment processes.
• Attention to Detail: A keen eye for detail is essential for ensuring accurate and up-to-date information is provided to all parties involved.

Collaboration Style:

• Cross-Functional Collaboration: The Customer Support team works closely with PACE programs, network pharmacies, and facilities to ensure seamless medication delivery and enrollment processes.
• Clear Communication: Effective communication is essential for success in this role, as it involves liaising between network pharmacies, facilities, and participants.
• Problem-Solving: Strong problem-solving skills are required to address any issues that may arise and ensure seamless medication delivery and enrollment processes.

📝 Enhancement Note: AnewHealth is committed to providing exceptional customer service and support to PACE clients and their participants. This commitment is reflected in the company's focus on patient-centered care, strong communication skills, and effective problem-solving.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• High Volume of Inquiries: This role may involve handling a high volume of incoming calls and inquiries, requiring strong multitasking and prioritization skills.
• Complex Processes: The role may involve navigating complex processes and systems, requiring strong problem-solving and attention to detail.
• Time-Sensitive Deliveries: Ensuring timely medication delivery to participants may require effective time management and prioritization skills.

Learning & Development Opportunities:

• On-the-Job Training: As a new hire, you will receive on-the-job training to familiarize yourself with the company's processes, systems, and tools.
• Continuous Learning: This role offers opportunities to develop strong communication, problem-solving, and multitasking skills, as well as an understanding of PACE programs and pharmacy benefit management.
• Career Growth: With experience and strong performance, Customer Support Specialists may be eligible for promotions to Customer Support Team Lead or other management positions within the company.

📝 Enhancement Note: AnewHealth offers a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage, flexible spending accounts, and a 401(k) plan. The company also provides equal employment opportunity to all qualified applicants, regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status.

💡 Interview Preparation

📝 Enhancement Note: As this role does not involve web development or server administration, interview preparation is not applicable.

📌 Application Steps

To apply for this Customer Support Specialist position:

1. Submit your application through the application link provided.
2. Tailor your resume to highlight your customer service experience and strong communication skills.
3. Prepare for the interview by researching AnewHealth and familiarizing yourself with PACE programs and pharmacy benefit management (if applicable).
4. Ensure you have a dedicated workspace and reliable internet connection for remote work.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.