Customer Support Representative (ZR_24568_JOB)

📍 Job Overview

• Job Title: Customer Support Representative (ZR_24568_JOB)
• Company: BruntWork
• Location: Philippines (Remote)
• Job Type: Independent Contractor
• Category: Customer Support & Services
• Date Posted: June 24, 2025
• Experience Level: Entry-level to 2 years
• Remote Status: Remote (Philippines only)

🚀 Role Summary

• Handle high-volume customer interactions via phone and email for an import-export trucking and warehousing business.
• Manage customer inquiries, bookings, and shipment tracking while providing exceptional support.
• Collaborate with team members to ensure continuous customer support coverage.
• Work in a fast-paced environment, managing multiple tasks simultaneously and making independent decisions.

📝 Enhancement Note: This role requires strong communication skills, multitasking, and problem-solving abilities to excel in a dynamic customer support environment.

💻 Primary Responsibilities

• Customer Communication: Answer incoming calls and respond to customer emails promptly, maintaining a neutral accent for clear phone interactions.
• Inquiry & Booking Management: Handle customer inquiries and bookings efficiently, ensuring all necessary information is gathered and processed accurately.
• Shipment Tracking: Assist with processing and tracking shipments, providing updates to customers as needed.
• Team Collaboration: Work closely with team members to ensure continuous customer support coverage and seamless handoffs.
• Problem Resolution: Address customer concerns and issues professionally, escalating when necessary and following up to ensure resolution.

📝 Enhancement Note: This role requires a strong focus on customer service, with the ability to handle diverse customer needs and maintain a positive attitude under pressure.

🎓 Skills & Qualifications

Education: High school diploma or equivalent.

Experience: Entry-level to 2 years of experience in customer service, call center, or a related field.

Required Skills:

• Excellent verbal and written communication skills in English.
• Basic knowledge of various vehicle types (cars, trucks, etc.) and transport terminology.
• Strong customer service orientation and problem-solving skills.
• Proficiency in using customer service software or trucking dispatch software.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Reliable high-speed internet connection for remote work.

Preferred Skills:

• Previous experience in the trucking or logistics industry.
• Familiarity with CRM software and sales processes.
• Bilingual or multilingual skills.

📝 Enhancement Note: While not required, previous experience in the trucking or logistics industry can provide valuable context for this role and may accelerate learning and performance.

📊 Web Portfolio & Project Requirements (N/A)

📝 Enhancement Note: As this role does not involve web development or server administration, there are no portfolio or project requirements.

💵 Compensation & Benefits

Salary Range: PHP 43,000 per month (approximately USD 775, based on current exchange rates).

Benefits:

• HMO Coverage for eligible locations.
• Permanent work from home.
• Immediate hiring.

Working Hours: 40 hours per week, Monday - Friday, 8:00 AM - 5:00 PM CDT (9:00 PM - 6:00 AM MNL), with a 1-hour unpaid break.

📝 Enhancement Note: The salary range provided is based on the company's listing and may vary depending on the candidate's experience and location. The benefits listed are specific to this independent contractor role and may not apply to full-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Logistics and Transportation.

Company Size: Small to medium-sized business (SMB) with a remote workforce.

Founded: Not specified.

Team Structure: The customer support team consists of independent contractors working remotely, collaborating to provide continuous customer support coverage.

Development Methodology: Not applicable, as this role is not web development or server administration-focused.

Company Website: www.bruntworkcareers.co

📝 Enhancement Note: While the company's industry and size provide context for this role, the specific team structure and development methodology are not explicitly stated and may vary.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to 2 years of experience, with opportunities for growth in customer support, team leadership, or related roles within the logistics and transportation industry.

Reporting Structure: Independent contractors report directly to the hiring manager or team lead.

Technical Impact: This role has a direct impact on customer satisfaction, retention, and the overall success of the company's import-export trucking and warehousing business.

Growth Opportunities:

• Develop expertise in the trucking and logistics industry.
• Advance to team lead or supervisory roles within the customer support team.
• Explore opportunities in related fields, such as sales, operations, or account management.

📝 Enhancement Note: Career growth opportunities in this role are primarily focused on gaining industry expertise and advancing within the customer support or related teams.

🌐 Work Environment

Office Type: Remote work environment, with no physical office location.

Office Location(s): Philippines only.

Workspace Context:

• Independent contractors work from their home offices or preferred remote workspaces.
• A reliable high-speed internet connection is required for remote work.

Work Schedule: 40 hours per week, Monday - Friday, 8:00 AM - 5:00 PM CDT (9:00 PM - 6:00 AM MNL), with a 1-hour unpaid break.

📝 Enhancement Note: The remote work environment and schedule provide flexibility for independent contractors, allowing them to balance their personal and professional lives.

📄 Application & Technical Interview Process (N/A)

📝 Enhancement Note: As this role does not involve web development or server administration, there is no technical interview process or portfolio review required.

🛠 Technology Stack & Web Infrastructure (N/A)

📝 Enhancement Note: This role does not involve web development or server administration, so there is no technology stack or web infrastructure to consider.

👥 Team Culture & Values

Customer Support Values:

• Excellent communication skills and a strong focus on customer service.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Problem-solving skills and the capacity to make decisions independently.
• Strong teamwork and collaboration skills.

Collaboration Style:

• Collaborate with team members to ensure continuous customer support coverage.
• Work closely with other departments, such as operations and sales, to address customer concerns and issues.

📝 Enhancement Note: The customer support team values strong communication, collaboration, and a customer-centric mindset to provide exceptional service and support.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling high-volume customer interactions efficiently and effectively.
• Managing diverse customer needs and expectations.
• Resolving customer concerns and issues professionally and promptly.

Learning & Development Opportunities:

• Gain expertise in the trucking and logistics industry.
• Develop advanced customer support and problem-solving skills.
• Explore opportunities in related fields, such as sales, operations, or account management.

📝 Enhancement Note: The technical challenges and learning opportunities in this role are primarily focused on developing strong customer support skills and gaining industry expertise.

💡 Interview Preparation

Application Process:

• Submit your application through the provided link.
• Prepare for a phone or video interview focused on your communication skills, customer service experience, and problem-solving abilities.

Interview Tips:

• Be prepared to discuss your customer service experience and provide examples of how you have handled challenging customer situations.
• Demonstrate your strong communication skills and ability to work in a fast-paced environment.
• Show your enthusiasm for the role and the trucking and logistics industry.

📝 Enhancement Note: As this role does not involve web development or server administration, there are no specific interview preparation tips related to technical skills or portfolio presentation.

📌 Application Steps

To apply for this Customer Support Representative position:

1. Submit your application through the provided link: Customer Support Representative (ZR_24568_JOB)
2. Prepare for a phone or video interview focused on your communication skills, customer service experience, and problem-solving abilities.
3. Research the company and the trucking and logistics industry to demonstrate your enthusiasm and understanding of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.