📍 Job Overview

• Job Title: Customer Support Representative - Student
• Company: Microblink
• Location: Zagreb, Croatia
• Job Type: Part-time, On-site
• Category: Customer Support
• Date Posted: July 25, 2025
• Experience Level: Entry-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Provide timely and effective customer support, collaborate with internal teams, analyze customer support processes, and maintain a comprehensive knowledge base.
• Key Skills: Customer support, technical inquiries, problem-solving, analytical skills, communication skills, team collaboration, mobile development, web development, programming concepts, issue tracking, cloud platforms, API deployment, data handling.

💻 Primary Responsibilities

• Customer Support: Address both technical and non-technical inquiries efficiently and effectively.
• Collaboration: Work with Revenue and Product & Engineering departments to resolve product issues and bugs.
• Escalation: Allocate and escalate inquiries that fall outside the scope of customer support to the appropriate internal teams.
• Customer Interaction: Participate in regular calls and meetings with customers to support their use of Microblink products.
• Process Improvement: Analyze the customer support process and identify opportunities for continuous improvement.
• Knowledge Base: Create and maintain a comprehensive knowledge base to support both customers and internal stakeholders.
• Public Forums: Monitor public forums and respond to or coordinate answers related to Microblink products.
• License Generation: Independently generate product license keys using internal tools to support customer access.

🎓 Skills & Qualifications

Education: Students with at least 6 months of student rights.

Experience: Entry-level, with a strong interest in customer support and technology.

Required Skills:

• Excellent spoken and written English communication skills
• Strong customer-centric mindset and enjoyment in helping others
• Naturally analytical and solution-oriented, with a drive to get to the root of problems
• Ability to prioritize and escalate issues appropriately
• Thrive in a team environment while remaining confident and effective when working independently
• Familiarity with the fundamentals of mobile and/or web application development

Preferred Skills:

• Experience or strong interest in the ICT industry, particularly in product-based companies
• Familiarity with web technologies such as JavaScript or TypeScript, and a basic understanding of programming concepts
• Hands-on experience with tools like the Docker platform and Postman
• Exposure to Salesforce Service Cloud, Jira, or other issue-tracking systems
• Foundational knowledge of cloud platforms (e.g., Google Cloud, AWS, Azure), especially in API deployment or data handling

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• A strong customer support portfolio demonstrating problem-solving skills and customer-centric mindset.
• Examples of successful customer interactions and issue resolution.
• Evidence of continuous learning and improvement in customer support processes.

Technical Documentation:

• Documentation of customer support processes and best practices.
• Case studies demonstrating problem-solving and customer support strategies.
• Performance metrics and customer satisfaction data.

💵 Compensation & Benefits

Salary Range: Hourly wage of 7.5 EUR.

Benefits:

• Working in a relaxed and flexible team.
• Microblink culture that recognizes and rewards success.
• Access to the Microblink library.
• Opportunities to learn and develop skills through internal L&D programs and a supportive working environment.
• Secure parking for bicycles or scooters.

Working Hours: 30+ hours per week.

🎯 Team & Company Context

Company Culture: Microblink is an AI company specializing in computer vision and identity fraud detection, creating unique products and tools to make the future of digital identity a secure "no-fake-zone." They have teams across the US and Europe, with main offices in New York and Zagreb.

Team Structure: The customer support team works closely with Revenue and Product & Engineering departments to resolve product issues and enhance customer satisfaction.

Development Methodology: Microblink follows a customer-centric approach, continuously improving their products and services based on customer feedback and support insights.

Company Website: Microblink

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level customer support, focusing on efficient issue resolution and customer satisfaction.

Reporting Structure: Reports directly to the Customer Support Manager, collaborating with internal teams to resolve product issues and enhance customer satisfaction.

Technical Impact: Customer support representatives directly influence customer satisfaction and product improvement by addressing customer needs and providing valuable insights.

Growth Opportunities:

• Develop problem-solving and communication skills through daily customer interactions.
• Gain experience in a fast-paced, innovative tech environment.
• Potential career progression into more specialized customer support or related roles within the company.

🌐 Work Environment

Office Type: Microblink's Zagreb office is a relaxed and flexible workspace, fostering a collaborative and supportive team environment.

Office Location(s): Zagreb, Croatia.

Workspace Context:

• Collaborative workspace with a focus on customer support and issue resolution.
• Access to necessary tools and resources for efficient customer support.
• Opportunities for cross-functional collaboration with other teams within the company.

Work Schedule: 30+ hours per week, with flexibility for project deadlines and maintenance windows.

📄 Application & Technical Interview Process

Interview Process:

1. Application Review: Microblink will review your resume and cover letter, focusing on your customer support skills, communication abilities, and interest in technology.
2. Phone/Video Screen: A brief conversation to assess your communication skills, customer-centric mindset, and problem-solving abilities.
3. On-site Interview: A visit to Microblink's Zagreb office for a more in-depth discussion about the role, team dynamics, and company culture. You may also be asked to complete a customer support scenario or case study.
4. Final Decision: Microblink will make a hiring decision based on your qualifications, interview performance, and cultural fit.

Portfolio Review Tips:

• Highlight successful customer interactions and issue resolution examples.
• Demonstrate your problem-solving skills and customer-centric mindset through case studies and anecdotes.
• Showcase your ability to learn and adapt in a fast-paced, innovative tech environment.

Technical Challenge Preparation:

• Familiarize yourself with Microblink's products and services.
• Brush up on your customer support skills and problem-solving techniques.
• Prepare questions to ask the interview panel about the role, team, and company culture.

ATS Keywords: Customer support, technical inquiries, problem-solving, issue tracking, cloud platforms, API deployment, data handling, communication skills, team collaboration, mobile development, web development, programming concepts.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

• Salesforce Service Cloud (or similar issue-tracking systems)
• Jira (or similar project management tools)
• Internal tools for license key generation

Cloud Platforms:

• Google Cloud, AWS, or Azure (for API deployment and data handling)

Web Technologies:

• Familiarity with web technologies such as JavaScript or TypeScript is a plus.

👥 Team Culture & Values

Customer Support Values:

• Customer-centric mindset and focus on customer satisfaction.
• Strong problem-solving skills and a drive to get to the root of problems.
• Excellent communication skills and the ability to work effectively in a team environment.
• Responsible approach to work, with the ability to prioritize and escalate issues appropriately.

Collaboration Style:

• Collaborative team environment with a focus on customer support and issue resolution.
• Cross-functional collaboration with Revenue and Product & Engineering departments.
• Knowledge sharing and continuous learning within the customer support team.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Addressing a wide range of customer inquiries, from technical issues to feature requests and feedback.
• Staying informed on product updates, bug fixes, and new features.
• Continuously improving customer support processes and best practices.

Learning & Development Opportunities:

• Gain experience in a fast-paced, innovative tech environment.
• Develop problem-solving and communication skills through daily customer interactions.
• Potential career progression into more specialized customer support or related roles within the company.

💡 Interview Preparation

Technical Questions:

• Customer Support Scenarios: Be prepared to discuss how you would handle various customer support scenarios, demonstrating your problem-solving skills and customer-centric mindset.
• Product Knowledge: Familiarize yourself with Microblink's products and services, and be ready to discuss their features, benefits, and potential use cases.
• Company Culture: Research Microblink's company culture and values, and be prepared to discuss how you align with their mission and vision.

Company & Culture Questions:

• Team Dynamics: Ask about the customer support team's structure, dynamics, and how they collaborate with other departments within the company.
• Growth Opportunities: Inquire about potential career progression and growth opportunities within the customer support team or related roles.
• Company Culture: Discuss Microblink's company culture, values, and how they foster a supportive and collaborative work environment.

Portfolio Presentation Strategy:

• Customer Support Case Studies: Prepare case studies demonstrating your problem-solving skills, customer-centric mindset, and ability to learn and adapt in a fast-paced, innovative tech environment.
• Customer Interaction Examples: Highlight successful customer interactions and issue resolution examples, showcasing your communication skills and ability to build rapport with customers.
• Problem-Solving Techniques: Be ready to discuss your problem-solving techniques and how you apply them to customer support scenarios.

📌 Application Steps

To apply for this customer support representative position:

1. Submit your application through the application link provided.
2. Tailor your resume and cover letter to highlight your customer support skills, communication abilities, and interest in technology.
3. Prepare for the phone/video screen and on-site interview by researching Microblink's products, services, and company culture.
4. Prepare a portfolio showcasing your customer support skills, problem-solving abilities, and customer-centric mindset.
5. Practice common customer support scenarios and be ready to discuss your approach to issue resolution and customer satisfaction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.