📍 Job Overview

• Job Title: Customer Support Representative (Remote in Brazil)
• Company: Cloudtalk
• Location: Brazil
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: 2025-06-12
• Experience Level: Entry to Mid-Level
• Remote Status: Remote (Brazil)

🚀 Role Summary

• 📝 Enhancement Note: This role involves providing top-tier technical support to Cloudtalk's global customer base, with a focus on building and maintaining lasting customer relationships.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities of this role revolve around customer support, troubleshooting, and maintaining customer relationships.

• 📝 Enhancement Note: This role requires strong communication skills, adaptability, and a growth mindset to thrive in a fast-paced, international environment.

• 📝 Enhancement Note: The ideal candidate will have some basic technical acumen and a genuine interest in technology, with a willingness to learn and grow within the role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant college degree is a plus.

Experience: Entry to mid-level experience in customer support or a related field; no experience required for the right candidate.

Required Skills:

• 📝 Enhancement Note: Fluency in English is required; Spanish is a plus.

• 📝 Enhancement Note: Strong communication skills, both written and verbal, are essential for this role.

• 📝 Enhancement Note: Basic technical skills and a strong desire to learn more about Cloudtalk's product and industry are crucial.

Preferred Skills:

• 📝 Enhancement Note: Experience with customer support software and tools is a plus.

• 📝 Enhancement Note: Familiarity with Cloudtalk's product or similar business communication platforms is beneficial but not required.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• 📝 Enhancement Note: As this is a customer support role, a portfolio is not required. However, candidates should be prepared to discuss their problem-solving skills, customer service experience, and any relevant technical knowledge.

Technical Documentation:

• 📝 Enhancement Note: Not applicable for this role.

💵 Compensation & Benefits

Salary Range: EUR 800 - 1000 gross/month

Benefits:

• 📝 Enhancement Note: Cloudtalk offers a competitive benefits package, including unlimited paid time off, volunteering days, home office budget, MacBook for work, fitness allowance, referral bonuses, virtual and physical team buildings, and company merchandise.

Working Hours: 8:00 - 16:30 Sao Paolo time, Monday - Friday

🎯 Team & Company Context

🏢 Company Culture

Industry: Cloudtalk is a global SaaS company specializing in AI-powered business communication platforms.

Company Size: Medium (4,000+ customers)

Founded: Not specified

Team Structure:

• 📝 Enhancement Note: The customer support team at Cloudtalk works closely with other departments to ensure customer issues are resolved efficiently and effectively.

Development Methodology:

• 📝 Enhancement Note: Not specified for this role.

Company Website: cloudtalk.io

📈 Career & Growth Analysis

Web Technology Career Level: Entry to Mid-Level Customer Support Representative

Reporting Structure: Reports directly to the Customer Support Manager

Technical Impact: Direct impact on customer satisfaction and retention

Growth Opportunities:

• 📝 Enhancement Note: Cloudtalk offers growth opportunities within the Support team and beyond, including Product or Customer Success roles.

🌐 Work Environment

Office Type: 100% remote work

Office Location(s): Brazil

Workspace Context:

• 📝 Enhancement Note: As a remote work environment, candidates should have a suitable home office setup with a stable internet connection.

Work Schedule: Monday - Friday, 8:00 - 16:30 Sao Paolo time

📄 Application & Technical Interview Process

Interview Process:

• 📝 Enhancement Note: The hiring process involves an initial chat, role deep dive, culture bar raiser call, and final offer.

Portfolio Review Tips:

• 📝 Enhancement Note: Not applicable for this role.

Technical Challenge Preparation:

• 📝 Enhancement Note: Not applicable for this role.

ATS Keywords: Customer Support, Technical Support, Communication, Teamwork, Adaptability, Problem Solving, Learning Mindset, Self-Starter

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

• 📝 Enhancement Note: Candidates should be comfortable using customer support software and tools, such as Zendesk, Freshdesk, or similar platforms.

👥 Team Culture & Values

Customer Support Values:

• 📝 Enhancement Note: Cloudtalk values a growth mindset, adaptability, and a passion for learning in their customer support team.

Collaboration Style:

• 📝 Enhancement Note: The customer support team at Cloudtalk works collaboratively, sharing ideas and continuously improving their processes.

🌐 Work Environment

Office Type: 100% remote work

Office Location(s): Brazil

Workspace Context:

• 📝 Enhancement Note: As a remote work environment, candidates should have a suitable home office setup with a stable internet connection.

Work Schedule: Monday - Friday, 8:00 - 16:30 Sao Paolo time

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• 📝 Enhancement Note: As this is a customer support role, a portfolio is not required. However, candidates should be prepared to discuss their problem-solving skills, customer service experience, and any relevant technical knowledge.

Technical Documentation:

• 📝 Enhancement Note: Not applicable for this role.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

• 📝 Enhancement Note: Candidates should be comfortable using customer support software and tools, such as Zendesk, Freshdesk, or similar platforms.

👥 Team Culture & Values

Customer Support Values:

• 📝 Enhancement Note: Cloudtalk values a growth mindset, adaptability, and a passion for learning in their customer support team.

Collaboration Style:

• 📝 Enhancement Note: The customer support team at Cloudtalk works collaboratively, sharing ideas and continuously improving their processes.

🌐 Work Environment

Office Type: 100% remote work

Office Location(s): Brazil

Workspace Context:

• 📝 Enhancement Note: As a remote work environment, candidates should have a suitable home office setup with a stable internet connection.

Work Schedule: Monday - Friday, 8:00 - 16:30 Sao Paolo time

📌 Application Steps

To apply for this customer support representative position:

• Submit your CV in English through the application link
• Prepare for the initial chat, role deep dive, and culture bar raiser call by researching Cloudtalk's product, customer support processes, and company culture
• Be ready to discuss your problem-solving skills, customer service experience, and any relevant technical knowledge
• Familiarize yourself with Cloudtalk's customer support tools and software, if applicable

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.