Customer Support Representative - Philadelphia, Full-time at WHIZZ

📍 Job Overview

Job Title: Customer Support Representative - Philadelphia, Full-time
Company: WHIZZ
Location: Philadelphia, Pennsylvania, United States
Job Type: On-site
Category: Customer Support
Date Posted: June 11, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Provide exceptional customer service and support to current and prospective customers of Whizz's cutting-edge transportation solutions for delivery riders.
Advise customers on bicycle features, functions, and accessories, and assist them in choosing the right products and services.
Manage customer onboarding, payments, and account-related tasks using various software tools and applications.
Maintain a well-organized store environment and track inventory levels to ensure accurate stock levels and smooth workflow.

📝 Enhancement Note: This role requires strong communication skills, multitasking capabilities, and proficiency in Microsoft Office and Google Sheets to excel in a dynamic customer support environment.

💻 Primary Responsibilities

Customer Interaction: Advise and communicate effectively with customers in person, via phone, or email to address their inquiries and concerns.
Sales Support: Explain bike features and functions, assist customers in choosing a bicycle model, battery type, accessories, and services that best fit their needs.
Account Management: Manage customer onboarding, payments, and client accounts using the ERP system, specialized automation tools, and other software applications.
Inventory Management: Track inventory levels, coordinate stock transfer, and ensure accurate stock levels to maintain a well-organized store environment.
Reporting: Prepare and submit necessary reports related to sales, inventory, and store operations to support store management and decision-making.
Store Operations: Perform general office and administrative tasks, assist with store opening and closing duties, and maintain a welcoming store environment.
Flexibility: Be flexible and available to work shifts across Monday through Sunday, as scheduled, to support store operations and customer needs.

📝 Enhancement Note: This role requires strong multitasking capabilities and exceptional communication skills to effectively manage customer interactions, sales support, and store operations simultaneously.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Associate's or bachelor's degree in a related field is a plus.

Experience: 0-2 years of customer service or sales experience preferred.

Required Skills:

Exceptional written and verbal communication skills in English.
Ability to build rapport and effectively engage with diverse personalities.
Proficiency in Microsoft Office and Google Sheets, with a strong command of productivity tools.
Outstanding multitasking capabilities in a dynamic environment.
Flexibility and availability to work on both weekdays and weekends.

Preferred Skills:

Previous experience in the transportation or delivery industry.
Familiarity with ERP systems and specialized automation tools.
Strong problem-solving skills and a customer-focused mindset.

📝 Enhancement Note: While not strictly required, previous experience in the transportation or delivery industry and familiarity with ERP systems can provide a competitive advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured resume highlighting customer service, sales, and multitasking experiences.
Examples of exceptional customer service and problem-solving skills in previous roles.
Evidence of proficiency in Microsoft Office and Google Sheets, such as certifications or relevant projects.

Technical Documentation:

A list of relevant skills and certifications, if any, related to customer service, sales, and office productivity tools.
A brief description of your approach to customer service, multitasking, and problem-solving in a dynamic environment.

💵 Compensation & Benefits

Salary Range: $18 - $20 per hour, based on skills and experience.

Benefits:

Paid Time Off: Vacation, sick leave, and public holidays.
Training Provided: Whizz believes in empowering employees to reach new heights.
Commute on Us: Make your daily journey smoother and cost-effective.
401(k) Retirement Plan: Invest in your future.
Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.
Flexible 8-hour Shifts: Balance work and life seamlessly.

📝 Enhancement Note: The salary range provided is based on the information given in the job listing. However, regional salary standards and cost of living may vary, so it is essential to research local market rates for customer support roles in the Philadelphia area.

🎯 Team & Company Context

🏢 Company Culture

Industry: Whizz operates in the transportation and delivery industry, focusing on cutting-edge solutions for delivery riders.

Company Size: Whizz is a trailblazer in its industry, offering a dynamic and innovative work environment for customer support professionals.

Founded: The company's founding date and history are not specified in the job listing.

Team Structure:

The customer support team consists of dedicated professionals who work closely with customers to provide exceptional service and support.
The team is led by a direct supervisor who oversees store operations and ensures smooth workflow.
Cross-functional collaboration with other departments, such as sales and marketing, is essential to maintain a well-rounded understanding of the business and its customers.

Development Methodology:

Whizz employs a customer-centric approach to business operations, focusing on providing exceptional service and support to its customers.
The company values employee growth and offers clear career paths for ambitious customer support representatives.

Company Website: Whizz

📝 Enhancement Note: While the job listing does not provide detailed information about Whizz's company culture, the focus on customer service, employee growth, and clear career paths suggests a customer-centric and employee-focused work environment.

📈 Career & Growth Analysis

Customer Support Representative Career Level: This entry-level role involves providing exceptional customer service and support, assisting customers with product selection, and managing customer accounts using various software tools and applications.

Reporting Structure: The Customer Support Representative reports directly to the direct supervisor, who oversees store operations and ensures smooth workflow.

Technical Impact: In this role, you will have a direct impact on customer satisfaction and store operations by providing excellent customer service, managing customer accounts, and maintaining accurate inventory levels.

Growth Opportunities:

After just 6 months, ambitious Customer Support Representatives may have the opportunity to step into a Team Lead role, demonstrating Whizz's commitment to employee growth and career progression.
Whizz offers a clear career path with opportunities for salary growth and leadership roles, providing motivated customer support professionals with a platform to advance their careers.

📝 Enhancement Note: Whizz's commitment to employee growth and career progression, as evidenced by the opportunity for Team Lead roles after just 6 months and a clear career path, suggests a company that values its employees and invests in their professional development.

🌐 Work Environment

Office Type: On-site, with a focus on providing exceptional customer service and support in a retail store environment.

Office Location(s): Philadelphia, Pennsylvania, United States

Workspace Context:

The workspace is a retail store environment, with a focus on maintaining a well-organized and welcoming atmosphere for customers.
Customer Support Representatives will work closely with customers, providing assistance and addressing their inquiries and concerns.
The workspace is equipped with various software tools and applications, such as the ERP system, specialized automation tools, and other productivity software, to support store operations and customer management.

Work Schedule: Flexible 8-hour shifts, with the ability to work on both weekdays and weekends as scheduled.

📝 Enhancement Note: The on-site work environment and flexible scheduling requirements suggest a dynamic and customer-focused work environment that requires strong multitasking capabilities and exceptional communication skills.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your customer service and sales experience, as well as your availability to work on weekdays and weekends.
In-store Interview: A face-to-face interview at the Whizz store in Philadelphia to assess your communication skills, problem-solving abilities, and cultural fit with the company.
Group Activity: A group activity or role-play scenario to evaluate your ability to work effectively in a team and provide exceptional customer service.
Final Interview: A final interview with the direct supervisor or hiring manager to discuss your career goals, salary expectations, and any remaining questions.

Portfolio Review Tips:

Highlight your customer service and sales experiences, focusing on examples that demonstrate your exceptional communication skills and problem-solving abilities.
Prepare a list of relevant skills and certifications, if any, related to customer service, sales, and office productivity tools.
Be ready to discuss your approach to multitasking and maintaining a well-organized store environment.

Technical Challenge Preparation:

Brush up on your Microsoft Office and Google Sheets skills, focusing on productivity tools and data management.
Familiarize yourself with the transportation and delivery industry, as well as Whizz's products and services, to demonstrate your enthusiasm for the role and the company.

ATS Keywords: Customer Service, Sales, Communication, Multitasking, Microsoft Office, Google Sheets, Problem Solving, Teamwork, Inventory Management, Account Management, Retail, Transportation, Delivery, ERP Systems, Specialized Automation Tools

📝 Enhancement Note: The interview process and portfolio review tips provided are based on industry-standard practices for customer support roles. However, it is essential to research Whizz's specific interview process and requirements, as they may vary from the general guidelines provided here.

🛠 Technology Stack & Web Infrastructure

Office Tools:

Microsoft Office: Word, Excel, PowerPoint
Google Sheets: For data management and analysis
ERP System: For managing customer accounts and sales transactions
Specialized Automation Tools: For streamlining customer service and support processes

📝 Enhancement Note: While the role does not require proficiency in web development or server administration technologies, a strong command of office productivity tools, such as Microsoft Office and Google Sheets, is essential for success in this customer support role.

👥 Team Culture & Values

Customer Support Values:

Exceptional Customer Service: Providing outstanding service and support to customers is the cornerstone of Whizz's business.
Strong Communication: Building rapport and effectively engaging with diverse personalities is essential for success in this role.
Problem Solving: Demonstrating strong problem-solving skills and a customer-focused mindset is crucial for addressing customer inquiries and concerns.
Multitasking: Maintaining a well-organized store environment and managing multiple tasks simultaneously is a key requirement for this role.

Collaboration Style:

Teamwork: Working closely with customers and other team members to provide exceptional service and support.
Cross-functional Collaboration: Collaborating with other departments, such as sales and marketing, to maintain a well-rounded understanding of the business and its customers.
Knowledge Sharing: Sharing best practices and lessons learned with team members to improve overall performance and customer satisfaction.

📝 Enhancement Note: Whizz's focus on exceptional customer service, strong communication, and problem-solving suggests a customer-centric and employee-focused work environment that values teamwork and collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing customer inquiries and concerns in a dynamic and fast-paced retail environment.
Maintaining accurate inventory levels and ensuring smooth workflow in a well-organized store environment.
Demonstrating strong multitasking capabilities and the ability to adapt to changing priorities and customer needs.

Learning & Development Opportunities:

Whizz offers training and development opportunities to empower employees to reach new heights in their careers.
Ambitious Customer Support Representatives may have the opportunity to step into a Team Lead role after just 6 months, demonstrating Whizz's commitment to employee growth and career progression.

📝 Enhancement Note: Whizz's commitment to employee growth and career progression, as evidenced by the opportunity for Team Lead roles after just 6 months and a clear career path, suggests a company that values its employees and invests in their professional development.

💡 Interview Preparation

Technical Questions:

Customer Service Scenarios: Be prepared to discuss how you have handled challenging customer service scenarios in previous roles, demonstrating your problem-solving abilities and customer-focused mindset.
Sales Techniques: Be ready to explain your approach to assisting customers in choosing the right products and services to meet their needs, as well as upselling and cross-selling techniques you have used in previous roles.
Inventory Management: Prepare to discuss your experience with inventory management, including tracking inventory levels, coordinating stock transfer, and ensuring accurate stock levels.

Company & Culture Questions:

Company Knowledge: Research Whizz's products, services, and company culture to demonstrate your enthusiasm for the role and the company.
Industry Trends: Familiarize yourself with trends in the transportation and delivery industry to show your interest in the company's mission and vision.
Career Goals: Be prepared to discuss your career goals and how this role fits into your long-term plans, as well as your salary expectations.

Portfolio Presentation Strategy:

Customer Service Examples: Highlight your customer service and sales experiences, focusing on examples that demonstrate your exceptional communication skills and problem-solving abilities.
Skills & Certifications: Prepare a list of relevant skills and certifications, if any, related to customer service, sales, and office productivity tools.
Approach to Multitasking: Be ready to discuss your approach to multitasking and maintaining a well-organized store environment.

📝 Enhancement Note: The interview preparation tips provided are based on industry-standard practices for customer support roles. However, it is essential to research Whizz's specific interview process and requirements, as they may vary from the general guidelines provided here.

📌 Application Steps

To apply for this Customer Support Representative position:

Submit your application through the application link provided in the job listing.
Customize your resume and portfolio to highlight your customer service, sales, and multitasking experiences, as well as your proficiency in Microsoft Office and Google Sheets.
Research Whizz's products, services, and company culture to demonstrate your enthusiasm for the role and the company.
Prepare for the interview process by brushing up on your customer service and sales skills, as well as your familiarity with the transportation and delivery industry.
Be ready to discuss your career goals, salary expectations, and any remaining questions you may have about the role or the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Representative - Philadelphia, Full-time