📍 Job Overview

• Job Title: Hybrid Customer Support Representative
• Company: EveryPay (Skroutz)
• Location: Athens, Attikí, Greece
• Job Type: On-site (Hybrid)
• Category: Customer Support
• Date Posted: 2025-06-27
• Experience Level: Entry-level to Intermediate (0-2 years)
• Remote Status: On-site with hybrid flexibility

🚀 Role Summary

• Serve as the primary point of contact for customers, providing technical support and guidance for EveryPay's innovative payment products and services.
• Collaborate with a friendly, skilled team to monitor, track, and resolve customer inquiries and complaints efficiently.
• Enjoy a flexible shift-based schedule that supports both work and personal life, including weekends and public holidays.

📝 Enhancement Note: This role requires strong communication skills, patience, and a customer-first mindset. Previous experience in customer service is preferred but not required, as comprehensive training will be provided.

💻 Primary Responsibilities

• Customer Support: Serve as the go-to expert for customers needing support and technical guidance with payment products.
• Issue Resolution: Monitor, track, and resolve customer inquiries and complaints efficiently, ensuring customer satisfaction.
• Collaboration: Work closely with the operations team to identify, troubleshoot, and resolve technical issues.
• Communication: Communicate clearly and professionally with customers through various channels, providing timely and effective assistance.
• Escalation: Escalate complex issues to the appropriate team when needed, ensuring cases are followed through until resolution.
• Shift Work: Maintain a flexible schedule, including weekends and public holidays, to support customers during peak hours.

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to work well under pressure during peak customer support periods.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant college degree is a plus but not required.

Experience: Previous experience in customer service or a related field is preferred but not required. Comprehensive training will be provided.

Required Skills:

• Fluency in Greek and English (both written and spoken)
• Strong communication and active listening skills
• Excellent problem-solving and analytical thinking skills
• Ability to multitask and prioritize workloads
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)

Preferred Skills:

• Previous experience in customer service or a related field
• Familiarity with payment processing or e-commerce industry
• Basic knowledge of CRM software
• Experience working in a fast-paced, dynamic environment

📝 Enhancement Note: While previous experience in customer service is preferred, EveryPay is committed to providing comprehensive training to help new hires succeed in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: As this is a customer support role, a portfolio is not required. However, any relevant customer service or problem-solving case studies can be submitted to showcase skills and experience.

Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

Salary Range: Competitive full-time salary (exact range not specified, but research indicates an average of €1,500-€2,000 per month for entry-level customer support roles in Athens).

Benefits:

• Private Family Medical Plan
• Monthly meal allowance
• Learning and development programs and access to relevant resources
• Free Skroutz Plus subscription
• Free wellness subscription
• Being part of an environment that gives employees large goals, autonomy, and mentoring, creating incredible opportunities for both personal and professional growth

Working Hours: Flexible shift-based schedule, including weekends and public holidays, to support both work and personal life.

📝 Enhancement Note: While the exact salary range is not specified, research indicates that entry-level customer support roles in Athens typically offer competitive salaries within the provided range.

🎯 Team & Company Context

Company Culture:

• Industry: Fintech and e-commerce payment processing
• Company Size: Medium-sized, part of the Skroutz Group of companies
• Founded: EveryPay is a fully-owned subsidiary of the Skroutz Group, which was founded in 2006
• Team Structure: Collaborative, customer-focused operations team with a strong emphasis on knowledge-sharing and growing together
• Development Methodology: Agile, with a focus on continuous improvement and customer satisfaction

Company Website: everypay.gr

📝 Enhancement Note: EveryPay is a dynamic, growing company that values teamwork, knowledge-sharing, and customer satisfaction. This role offers an excellent opportunity to join a collaborative team in the exciting fintech industry.

📈 Career & Growth Analysis

Customer Support Representative Career Level: This role is an entry-level to intermediate position within the customer support career path. It offers an excellent starting point for individuals interested in building a career in customer service, with opportunities for growth and advancement within the company.

Reporting Structure: This role reports directly to the Operations Manager, who oversees the customer support team.

Technical Impact: As a Customer Support Representative, you will have a direct impact on customer satisfaction and the overall success of EveryPay's payment products and services. By providing exceptional support and resolving customer issues efficiently, you will contribute to the company's growth and positive reputation.

Growth Opportunities:

• Career Progression: With experience and strong performance, opportunities may arise for advancement to senior customer support roles, team leadership positions, or other areas within the company, such as quality assurance or customer success.
• Skill Development: EveryPay offers learning and development programs to help employees enhance their skills and advance their careers. These opportunities may include training in customer service best practices, communication skills, and industry-specific knowledge.
• Technical Leadership: As you gain experience and demonstrate strong leadership skills, opportunities may arise to mentor new team members, lead projects, or contribute to process improvement initiatives.

📝 Enhancement Note: EveryPay is committed to helping employees grow both personally and professionally. This role offers an excellent opportunity to build a career in customer service while working for a dynamic, growing company in the fintech industry.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a focus on employee comfort and productivity.

Office Location(s): EveryPay's office is located in Athens, Greece, with a flexible hybrid work arrangement that combines on-site and remote work.

Workspace Context:

• Collaborative Environment: The office fosters a collaborative environment, with open workspaces and dedicated team areas for brainstorming and problem-solving.
• Technical Infrastructure: EveryPay provides employees with the necessary tools and equipment to perform their jobs effectively, including high-speed internet access, modern computers, and relevant software applications.
• Work-Life Balance: EveryPay values work-life balance and offers flexible scheduling options to support employees' personal and professional lives.

Work Schedule: Flexible shift-based schedule, including weekends and public holidays, to support both work and personal life.

📝 Enhancement Note: EveryPay's hybrid work arrangement offers employees the flexibility to balance their work and personal lives while maintaining a collaborative, supportive work environment.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief conversation to assess communication skills, customer service experience, and cultural fit.
2. Customer Service Simulation: A role-play scenario to evaluate problem-solving skills, active listening, and customer service aptitude.
3. Final Interview: A conversation with the Operations Manager to discuss the role, company culture, and answer any questions.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation: Not applicable for this role.

ATS Keywords: Customer Service, Technical Support, Problem Solving, Communication, Active Listening, Customer Satisfaction, Issue Resolution, Shift Work, Hybrid Work, Fintech, E-commerce, Payment Processing.

📝 Enhancement Note: EveryPay's interview process is designed to assess candidates' customer service skills, problem-solving abilities, and cultural fit. By preparing for the customer service simulation and familiarizing themselves with EveryPay's products and services, candidates can demonstrate their enthusiasm and commitment to the role.

🛠 Technology Stack & Web Infrastructure

Technology Stack: As this is a customer support role, a specific technology stack is not required. However, familiarity with the following tools and platforms is beneficial:

• Customer Relationship Management (CRM) software (e.g., Zendesk, Freshdesk, or similar)
• Microsoft Office Suite (Word, Excel, Outlook)
• Collaboration tools (e.g., Slack, Microsoft Teams, or similar)

📝 Enhancement Note: While this role does not require a specific technology stack, familiarity with customer relationship management software and collaboration tools can be beneficial for success in this position.

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: EveryPay prioritizes customer satisfaction and strives to provide exceptional support to all customers.
• Empathy: EveryPay values active listening and understanding the customer's perspective to resolve issues effectively.
• Problem-Solving: EveryPay encourages a proactive approach to identifying and resolving customer issues, with a focus on finding creative solutions.
• Continuous Learning: EveryPay fosters a culture of continuous learning and improvement, with a commitment to staying up-to-date with industry best practices and new technologies.

Collaboration Style:

• Teamwork: EveryPay values collaboration and knowledge-sharing, with a strong emphasis on supporting and learning from one another.
• Cross-Functional Collaboration: EveryPay encourages collaboration with other departments, such as product, marketing, and sales, to ensure that customer feedback is considered in decision-making processes.
• Mentoring: EveryPay offers mentoring opportunities to help new team members grow and develop their skills.

📝 Enhancement Note: EveryPay's customer support team values customer focus, empathy, problem-solving, and continuous learning. By embracing these values, team members can provide exceptional support to customers and contribute to the company's success.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• High Volume of Inquiries: EveryPay processes a high volume of customer inquiries, requiring strong multitasking and prioritization skills.
• Complex Issues: Some customer inquiries may involve complex technical issues, requiring strong problem-solving skills and attention to detail.
• Customer Expectations: EveryPay's customers have high expectations for customer service, requiring exceptional communication skills and a commitment to customer satisfaction.

Learning & Development Opportunities:

• Product Training: EveryPay offers comprehensive training on its payment products and services to ensure that customer support representatives have the knowledge and skills needed to provide exceptional support.
• Customer Service Best Practices: EveryPay provides ongoing training in customer service best practices, helping team members develop their skills and advance their careers.
• Industry-specific Knowledge: EveryPay encourages team members to stay up-to-date with industry trends and developments, offering opportunities to attend conferences, workshops, and other learning events.

📝 Enhancement Note: EveryPay's customer support team faces technical challenges such as high volumes of inquiries and complex issues. By embracing these challenges and leveraging the company's learning and development opportunities, team members can grow both personally and professionally.

💡 Interview Preparation

Technical Questions:

• Customer Service Scenario: Be prepared to discuss a customer service scenario, demonstrating your problem-solving skills, active listening, and customer-focused approach.
• Product Knowledge: Familiarize yourself with EveryPay's payment products and services, and be prepared to discuss how you would assist customers with specific features and functionalities.
• Company Culture: Research EveryPay's company culture and values, and be prepared to discuss how you align with these principles.

Company & Culture Questions:

• Customer Service Philosophy: Be prepared to discuss your approach to customer service and how you ensure customer satisfaction in challenging situations.
• Teamwork: Describe your experience working in a collaborative team environment and how you support your colleagues in achieving common goals.
• Adaptability: EveryPay's customer support team may face unexpected challenges and changes. Be prepared to discuss your ability to adapt to new situations and learn from unexpected outcomes.

Portfolio Presentation Strategy: Not applicable for this role.

📝 Enhancement Note: EveryPay's interview process focuses on assessing candidates' customer service skills, problem-solving abilities, and cultural fit. By preparing for the customer service scenario and familiarizing themselves with EveryPay's products and services, candidates can demonstrate their enthusiasm and commitment to the role.

📌 Application Steps

To apply for this hybrid customer support representative position:

1. Submit your application through the application link provided on the job listing.
2. Prepare a tailored resume highlighting your customer service experience, problem-solving skills, and communication abilities.
3. Familiarize yourself with EveryPay's products and services, and be prepared to discuss how you can provide exceptional support to customers.
4. Research EveryPay's company culture and values, and be prepared to discuss how you align with these principles during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.