CUSTOMER SUPPORT REPRESENTATIVE

📍 Job Overview

• Job Title: Customer Support Representative I, Radiology
• Company: Envision Healthcare
• Location: United States
• Job Type: Full time
• Category: Customer Support
• Date Posted: June 27, 2025
• Experience Level: Entry-level (0-2 years)
• Remote Status: On-site (Remote for this role)

🚀 Role Summary

• Serve as the primary point of contact for contracted facilities, supporting employed providers, and addressing client-based requests.
• Promote favorable company relationships through prompt, accurate, and courteous resolution of telephone and written inquiries.
• This is a 2nd shift position (2pm - 10:30pm EST) with rotating weekends and holidays.

📝 Enhancement Note: This role requires strong communication skills and the ability to manage multiple inquiries efficiently. Previous customer support experience is beneficial but not mandatory.

💻 Primary Responsibilities

• Inquiry Resolution: Handle telephone and written inquiries from clients and staff, ensuring prompt and accurate resolution.
• Client Support: Act as a point of contact for contracted facilities, addressing their needs and concerns.
• Provider Support: Assist employed providers with any support required, helping to maintain a positive work environment.
• Relationship Building: Foster strong relationships with clients and staff through effective communication and problem-solving.
• Time Management: Prioritize and manage time effectively to handle multiple inquiries simultaneously.

📝 Enhancement Note: This role requires strong multitasking skills and the ability to work effectively under pressure.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required. Associate's or bachelor's degree in a related field preferred.

Experience: Previous customer support experience preferred but not required. Proven ability to handle multiple inquiries and resolve issues effectively.

Required Skills:

• Excellent communication skills (both verbal and written)
• Strong problem-solving skills
• Attention to detail
• Effective time management skills
• Ability to work well under pressure
• Proficiency in using computer systems and software

Preferred Skills:

• Previous customer support experience
• Knowledge of radiology or healthcare industry
• Bilingual or multilingual skills

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $30,000 - $35,000 per year (Estimated based on industry standards for entry-level customer support roles in the United States)

Benefits:

• Medical, Dental, Vision, Life, and Disability insurance
• Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking, and HSAs
• Paid Time Off (PTO) - 20 to 25 days per calendar year
• 9 observed holidays and paid family leave

Working Hours: 2nd shift (2pm - 10:30pm EST) with rotating weekends and holidays.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare

Company Size: Large (Over 10,000 employees)

Founded: 1979

Team Structure: The customer support team works closely with contracted facilities, employed providers, and other client-based teams to ensure smooth operations and positive client experiences.

Development Methodology: N/A (Applies to web development roles)

Company Website: Envision Healthcare

📝 Enhancement Note: Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. They welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

📈 Career & Growth Analysis (N/A for this role)

🌐 Work Environment

Office Type: On-site (Remote for this role)

Office Location(s): United States

Workspace Context: N/A (Applies to web development roles)

Work Schedule: 2nd shift (2pm - 10:30pm EST) with rotating weekends and holidays.

📝 Enhancement Note: This role requires the ability to work effectively during evening hours and on weekends.

📄 Application & Technical Interview Process (N/A for this role)

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Courteous and professional communication
• Prompt and accurate issue resolution
• Strong problem-solving skills
• Attention to detail
• Effective time management

Collaboration Style: N/A (Applies to web development roles)

⚡ Challenges & Growth Opportunities

Technical Challenges: N/A (Applies to web development roles)

Learning & Development Opportunities:

• On-the-job training and mentoring
• Opportunities to advance within the company as experience and skills develop

📝 Enhancement Note: Envision Healthcare offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits offered include but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs.

💡 Interview Preparation (N/A for this role)

📌 Application Steps

To apply for this Customer Support Representative I, Radiology position:

• Submit your application through the Envision Healthcare careers page.
• Prepare for a phone or video interview, focusing on your communication skills, problem-solving abilities, and customer support experience (if any).
• Research Envision Healthcare's company culture and values to ensure a good fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.