📍 Job Overview

• Job Title: Customer Support Representative
• Company: EcoOnline
• Location: Oslo, Tønsberg
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: 2025-06-19
• Experience Level: 2-5 years
• Remote Status: On-site/Hybrid

🚀 Role Summary

• Serve as the primary point of contact for EcoOnline's customers, providing exceptional support and ensuring customer satisfaction.
• Troubleshoot technical issues and resolve customer queries efficiently and professionally.
• Collaborate with the Professional Services team to deliver market-leading EHS & ESG products and solutions.
• Contribute to EcoOnline's mission to protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

📝 Enhancement Note: This role is ideal for candidates with a strong customer focus, excellent communication skills, and a passion for driving positive change in the EHS & ESG industry.

💻 Primary Responsibilities

• Customer Interaction: Provide prompt, friendly, and professional support to customers through various channels, including the support system, email, phone, and Teams chat.
• Ticket Triage: Accurately assess the priority and impact of incoming support tickets and enquiries.
• Troubleshooting: Diagnose and resolve technical issues, offering effective solutions or escalating to Tier 2 support when needed.
• Documentation: Log and document all customer interactions and resolutions to ensure accurate records and knowledge sharing.
• Follow-up: Confirm successful resolution and deliver an excellent service experience by following up with customers.
• Product Knowledge: Stay up to date on product updates and changes, continuously building your knowledge to better support customers.

📝 Enhancement Note: In this role, you will have the opportunity to make a real impact on customer satisfaction and strengthen EcoOnline's reputation as a trusted partner in the industry.

🎓 Skills & Qualifications

Education: Relevant bachelor's degree or equivalent experience in a customer support or related field.

Experience: A minimum of 2 years of experience in a customer support role, preferably within a software or technology company.

Required Skills:

• Fluency in English and Norwegian
• Strong communication skills, both written and verbal
• Excellent problem-solving skills and a keen eye for detail
• Ability to work collaboratively with both clients and colleagues
• Comfortable following internal processes and best practices
• Quick learner, able to adapt to new applications and technologies

Preferred Skills:

• Familiarity with web technologies
• Experience working in a support environment with solid knowledge of software systems

📝 Enhancement Note: While not required, experience with web technologies and software systems will be beneficial in this role and may accelerate your learning and growth at EcoOnline.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: As this is a customer support role, a traditional web portfolio is not required. However, demonstrating strong communication skills, problem-solving abilities, and customer service experience through past projects or case studies will be beneficial.

Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 400,000 - 550,000 NOK per year, based on the average salary for Customer Support Representatives in Norway with 2-5 years of experience.

Benefits:

• Generous Paid Time Off
• Extended Parental Leave
• Robust Health Coverage
• Accelerated Learning Paths
• Team Wellness Initiatives
• Company-wide Events
• Employee Resource Groups
• Recognition Awards

Working Hours: Full-time position with standard working hours, typically 8:00 AM to 4:00 PM, Monday through Friday. Occasional flexibility may be required to accommodate customer needs.

🎯 Team & Company Context

Industry: EcoOnline operates in the Environmental, Health, and Safety (EHS) and Environmental, Social, and Governance (ESG) software industry, focusing on protecting people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

Company Size: EcoOnline is a growing global tech company with over 11,000 customers, employing a team of experts dedicated to driving positive change.

Founded: EcoOnline was founded in 2000 and has since grown into a leading provider of EHS & ESG software solutions.

Team Structure:

• The Professional Services team consists of dedicated customer support representatives, working closely with other teams, such as Product, Sales, and Marketing, to ensure customer satisfaction and drive business growth.
• The team follows a collaborative approach, with regular communication and knowledge sharing to maintain high standards and deliver exceptional customer experiences.

Development Methodology:

• EcoOnline follows Agile methodologies, with a focus on continuous improvement and customer-centric development processes.
• The company encourages a culture of innovation, empowering team members to drive positive change and contribute to the success of the organization.

Company Website: EcoOnline

📝 Enhancement Note: EcoOnline's team structure and development methodologies foster a collaborative and innovative environment, empowering team members to grow and succeed in their roles.

📈 Career & Growth Analysis

Customer Support Representative Career Level: This role is an excellent opportunity for experienced customer support professionals looking to expand their skills and make a real impact on customer satisfaction and business growth.

Reporting Structure: The Customer Support Representative reports directly to the Customer Support Manager and works closely with other team members, as well as cross-functional teams, to ensure customer success.

Technical Impact: In this role, you will have a direct impact on customer satisfaction and EcoOnline's reputation as a trusted partner in the EHS & ESG industry. Your work will contribute to the company's mission to protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

Growth Opportunities:

• Career Progression: With a strong performance and a desire to grow, Customer Support Representatives at EcoOnline can advance to senior roles within the team or explore opportunities in other departments, such as Product or Sales.
• Technical Skill Development: EcoOnline encourages continuous learning and provides opportunities for team members to develop their skills and stay up to date with the latest industry trends and best practices.
• Leadership Potential: As the company continues to grow, there will be opportunities for Customer Support Representatives to take on leadership roles, mentoring new team members and driving team success.

📝 Enhancement Note: EcoOnline's commitment to growth and development provides Customer Support Representatives with ample opportunities to advance their careers and make a meaningful impact on the company's success.

🌐 Work Environment

Office Type: EcoOnline's offices are modern, collaborative spaces designed to foster innovation and teamwork. The company encourages a flexible work environment, with remote work options available for some roles.

Office Location(s): EcoOnline has offices in Tønsberg and Oslo, Norway.

Workspace Context:

• Collaborative Environment: EcoOnline's offices are designed to encourage collaboration and teamwork, with open-plan workspaces and dedicated meeting areas.
• State-of-the-Art Technology: The company provides team members with access to the latest technology and tools to ensure they can perform their jobs effectively and efficiently.
• Cross-Functional Interaction: Customer Support Representatives at EcoOnline work closely with other teams, such as Product, Sales, and Marketing, to ensure customer success and drive business growth.

Work Schedule: Full-time position with standard working hours, typically 8:00 AM to 4:00 PM, Monday through Friday. Occasional flexibility may be required to accommodate customer needs.

📝 Enhancement Note: EcoOnline's work environment fosters collaboration, innovation, and growth, providing team members with the support and resources they need to succeed in their roles.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief conversation to assess your communication skills, customer service experience, and cultural fit with EcoOnline.
2. Technical Assessment: A hands-on exercise or case study to evaluate your problem-solving skills, technical knowledge, and ability to work under pressure.
3. Final Interview: A discussion with the hiring manager and other team members to assess your fit for the role and the company's culture.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation:

• Familiarize yourself with EcoOnline's products and services, as well as the company's mission and values.
• Brush up on your problem-solving skills and be prepared to discuss your approach to customer support and resolution.
• Research common customer queries and issues related to EcoOnline's products and services, and practice troubleshooting techniques.

ATS Keywords: Customer Support, Communication Skills, Problem-Solving, Technical Troubleshooting, Software Knowledge, Web Technologies, Team Collaboration, Customer Satisfaction, EHS & ESG Software, Customer Service Experience.

📝 Enhancement Note: EcoOnline's interview process is designed to assess your customer service skills, technical knowledge, and cultural fit with the company. By preparing thoroughly and demonstrating your passion for customer support, you will increase your chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Technology Stack: As this is a customer support role, a specific technology stack is not required. However, familiarity with web technologies and software systems will be beneficial.

Web Infrastructure: EcoOnline's web infrastructure is designed to support the company's EHS & ESG software products and ensure the delivery of exceptional customer experiences. The infrastructure is maintained and managed by EcoOnline's dedicated IT team.

📝 Enhancement Note: While not required for this role, a basic understanding of web technologies and software systems will be beneficial in troubleshooting technical issues and providing effective customer support.

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: EcoOnline places a strong emphasis on customer satisfaction and ensuring that customers feel supported and confident in using the company's products and services.
• Collaboration: The Customer Support team works closely with other teams, such as Product, Sales, and Marketing, to ensure customer success and drive business growth.
• Continuous Improvement: EcoOnline encourages a culture of continuous learning and improvement, with a focus on staying up to date with the latest industry trends and best practices.

Collaboration Style:

• Cross-Functional Integration: Customer Support Representatives at EcoOnline work closely with other teams to ensure customer success and drive business growth.
• Code Review Culture: While not applicable to this role, EcoOnline encourages a culture of code review and peer programming to maintain high standards and ensure the delivery of exceptional customer experiences.
• Knowledge Sharing: EcoOnline fosters a culture of knowledge sharing and continuous learning, with regular team meetings and training sessions to ensure team members stay up to date with the latest industry trends and best practices.

📝 Enhancement Note: EcoOnline's customer support values and collaboration style foster a collaborative and innovative environment, empowering team members to grow and succeed in their roles.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• High Volume of Inquiries: Customer Support Representatives at EcoOnline may face high volumes of customer inquiries, requiring strong time management and prioritization skills to ensure efficient resolution.
• Complex Technical Issues: The role may involve troubleshooting complex technical issues, requiring strong problem-solving skills and a keen eye for detail.
• Customer Expectations: EcoOnline's customers have high expectations for customer support, requiring Customer Support Representatives to deliver exceptional service and exceed customer expectations.

Learning & Development Opportunities:

• Career Progression: With strong performance and a desire to grow, Customer Support Representatives at EcoOnline can advance to senior roles within the team or explore opportunities in other departments, such as Product or Sales.
• Technical Skill Development: EcoOnline encourages continuous learning and provides opportunities for team members to develop their skills and stay up to date with the latest industry trends and best practices.
• Leadership Development: As the company continues to grow, there will be opportunities for Customer Support Representatives to take on leadership roles, mentoring new team members and driving team success.

📝 Enhancement Note: EcoOnline's technical challenges and learning & development opportunities provide Customer Support Representatives with ample opportunities to grow and succeed in their roles.

💡 Interview Preparation

Technical Questions:

• Customer Service Scenario: Describe a challenging customer service scenario you've faced in the past and how you handled it. What was the outcome, and what did you learn from the experience?
• Problem-Solving: Walk us through your approach to troubleshooting a complex technical issue. How do you ensure you're addressing the root cause of the problem?
• Customer Empathy: How do you demonstrate empathy and understanding when dealing with frustrated or upset customers? Provide an example from a previous role.

Company & Culture Questions:

• EcoOnline's Mission: How does your role contribute to EcoOnline's mission to protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces?
• Customer Satisfaction: How do you measure customer satisfaction in your role, and what metrics do you use to track performance?
• Team Collaboration: Describe your experience working with cross-functional teams in a customer support role. How have you contributed to team success and driven business growth?

Portfolio Presentation Strategy: Not applicable for this role.

📝 Enhancement Note: EcoOnline's interview process is designed to assess your customer service skills, technical knowledge, and cultural fit with the company. By preparing thoroughly and demonstrating your passion for customer support, you will increase your chances of success in the interview process.

📌 Application Steps

To apply for this Customer Support Representative position:

1. Submit your application through the application link provided.
2. Tailor your resume to highlight your customer service experience, problem-solving skills, and technical knowledge relevant to the role.
3. Prepare for the phone/video screen by researching EcoOnline's products, services, and company culture.
4. Practice your problem-solving skills and brush up on your technical knowledge in preparation for the technical assessment.
5. Research common customer queries and issues related to EcoOnline's products and services, and practice troubleshooting techniques.
6. Prepare for the final interview by reflecting on your customer service experience, technical knowledge, and cultural fit with EcoOnline.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.