📍 Job Overview

Job Title: Customer Support Representative - Afternoon Shift
Company: Cloudtalk
Location: Prague, Czechia
Job Type: Hybrid (2-3 days in-office)
Category: Customer Support
Date Posted: July 30, 2025
Experience Level: Entry-level (0-2 years)
Remote Status: Hybrid

🚀 Role Summary

Join a global SaaS company with a $28M Series B investment, focusing on AI-powered business communication platforms.
Work in a fast-paced, international environment as a key player in the Customer Support L1 team, providing technical support via chat and email to both new and existing customers.
Collaborate with a diverse, international client base and help improve technical documentation for troubleshooting purposes.
Represent Cloudtalk professionally while solving customer issues with empathy and efficiency.

📝 Enhancement Note: This role offers an excellent opportunity for individuals new to the field to grow within a supportive and dynamic team, with clear paths for advancement within support and beyond, including Product or Customer Success roles.

💻 Primary Responsibilities

Provide Technical Support: Offer top-tier assistance via chat and email to both new and existing customers, ensuring their issues are resolved efficiently and professionally.
Build and Maintain Customer Relationships: Foster lasting connections with clients by understanding their needs and providing personalized solutions.
Work with an International Client Base: Collaborate with customers from various industries and regions, gaining valuable international exposure.
Improve Technical Documentation: Contribute to enhancing the internal knowledge base for troubleshooting purposes, ensuring accurate and up-to-date information.
Represent Cloudtalk Professionally: Act as an ambassador for the company, maintaining a high standard of customer service and support.

📝 Enhancement Note: This role requires strong communication skills, adaptability, and a genuine interest in technology to thrive in a fast-paced environment and provide exceptional customer support.

🎓 Skills & Qualifications

Education: A high school diploma or equivalent is required. Relevant college degrees or certifications are a plus but not mandatory, as Cloudtalk values a growth mindset and a passion for learning above formal qualifications.

Experience: Entry-level or no experience required. Candidates should have basic technical skills and a strong desire to learn more about the product and industry.

Required Skills:

Fluency in English
Strong communication skills, both written and verbal
Basic technical skills and a desire to learn more about the product and industry
Self-starter with a learning mindset, taking ownership of tasks and working with minimal supervision
Team player, ready to support colleagues and contribute to a positive work environment

Preferred Skills:

Previous customer support or related experience
Familiarity with AI-powered business communication platforms or similar technologies
Knowledge of multiple languages, particularly European languages

📝 Enhancement Note: While previous experience is not required, candidates with a background in customer support or a strong interest in technology will find this role particularly appealing, as it offers an excellent opportunity to grow within a global tech company.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: CZK 35,000 - 39,000 gross/month (approx. EUR 1,400 - 1,600 or USD 1,500 - 1,700)

Benefits:

Unlimited paid time off
Volunteering days
Home office budget and MacBook for work
Recharge Fridays once per quarter
Multisport card
Referral bonuses
Virtual and physical team buildings
Company merchandise

Working Hours: 13:00 - 21:30 CET, Monday - Friday (40 hours/week)

📝 Enhancement Note: The salary range is based on the company's provided information and regional market standards for entry-level customer support roles in Prague, Czechia.

🎯 Team & Company Context

🏢 Company Culture

Industry: Cloudtalk operates in the global SaaS market, focusing on AI-powered business communication platforms for sales and support teams.

Company Size: Cloudtalk has a vibrant global community of Cloudtalkers, with a team of 4,000+ customers across various industries and regions.

Founded: Cloudtalk was founded in 2014 and has since grown to become a leading provider of AI-powered business communication platforms, working with clients such as Deel, TIER, Nokia, Glovo, and Rakuten.

Team Structure:

Customer Support L1 team (focusing on this role)
Product and engineering teams
Sales and marketing teams
Customer success and customer experience teams

Development Methodology: Cloudtalk follows Agile methodologies, with a focus on continuous improvement, collaboration, and customer-centric development.

Company Website: Cloudtalk

📝 Enhancement Note: Cloudtalk's company culture emphasizes personal and professional growth, with a clear path for advancement within support and beyond, including Product or Customer Success roles. The company values adaptability, ownership, and continuous improvement.

📈 Career & Growth Analysis

Customer Support Representative - Afternoon Shift: This role is ideal for individuals eager to start their career in customer support or looking to gain experience in a fast-paced, international environment. The position offers excellent opportunities for growth within the support team and beyond, including Product or Customer Success roles.

Reporting Structure: This role reports directly to the Customer Support Manager, working closely with the Customer Support L1 team and collaborating with other departments as needed.

Technical Impact: Customer Support Representatives play a crucial role in ensuring client satisfaction and maintaining Cloudtalk's reputation for exceptional customer service. Their work directly influences user experience and helps drive more revenue for the company.

Growth Opportunities:

Career Progression: With a growth mindset and strong performance, individuals in this role can advance to senior customer support positions, team lead roles, or transition into Product or Customer Success roles.
Technical Skill Development: Cloudtalk offers 1-1 coaching sessions with a resident communications advisor, Leaders Academy, and a learning and development budget to help employees grow their skills and knowledge.
International Exposure: Working with customers from various industries and regions provides valuable international experience and the opportunity to learn multiple languages.

📝 Enhancement Note: Cloudtalk's focus on personal and professional growth, along with its clear career progression paths, makes it an attractive employer for individuals seeking to advance their careers in customer support or related fields.

🌐 Work Environment

Office Type: Cloudtalk's office is located in the vibrant city of Prague, Czechia, with a modern and collaborative workspace designed to foster creativity and productivity.

Office Location(s): Prague, Czechia (with the option to work remotely for 2-3 days per week)

Workspace Context:

Collaborative Environment: Cloudtalk encourages cross-functional collaboration, with open-plan workspaces and regular team-building activities to foster a strong sense of community.
Development Tools: Employees have access to the latest tools and technologies to perform their jobs effectively, including MacBooks for work.
Work-Life Balance: Cloudtalk offers unlimited paid time off, volunteering days, and recharge Fridays once per quarter to ensure employees maintain a healthy work-life balance.

Work Schedule: The afternoon shift runs from 13:00 to 21:30 CET, Monday to Friday, with a total of 40 hours per week. Employees have the flexibility to work remotely for 2-3 days per week.

📝 Enhancement Note: Cloudtalk's hybrid work arrangement offers the best of both worlds, providing employees with the opportunity to collaborate and learn from one another in the office while enjoying the flexibility of remote work.

📄 Application & Technical Interview Process

Interview Process:

Quick Video Interview: A brief video interview to assess communication skills and cultural fit.
Role Deep Dive: Meet your future colleagues to discuss the role, responsibilities, and expectations.
Culture Bar Raiser Call: Explore your potential to raise the bar in adaptability, ownership, and continuous improvement.
Offer: Receive a job offer if successful in the interview process.

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation (N/A for this role)

ATS Keywords: Customer Support, Technical Support, Communication, Team Player, Adaptability, Problem Solving, Learning Mindset, Self-Starter

📝 Enhancement Note: While this role does not require a technical challenge or portfolio, candidates should be prepared to demonstrate their communication skills, adaptability, and problem-solving abilities throughout the interview process.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Empathy: Understand and share the feelings of customers to provide personalized and effective support.
Professionalism: Maintain a high standard of customer service and support at all times.
Adaptability: Thrive in a fast-paced, international environment and adapt to changing customer needs and technologies.
Continuous Learning: Embrace a growth mindset and a passion for learning to stay up-to-date with the latest trends and best practices in customer support.

Collaboration Style:

Cross-Functional Integration: Collaborate with various departments, including product, engineering, sales, marketing, and customer success teams, to ensure customer needs are met.
Code Review Culture: Regularly review and provide feedback on customer support processes and best practices to improve the overall customer experience.
Knowledge Sharing: Encourage a culture of knowledge sharing and continuous learning, with regular training sessions and workshops to help employees grow their skills and knowledge.

📝 Enhancement Note: Cloudtalk's customer support team values empathy, professionalism, adaptability, and continuous learning to provide exceptional customer service and support in a fast-paced, international environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Support: Handle a diverse range of customer inquiries and issues, requiring strong communication skills, adaptability, and problem-solving abilities.
International Exposure: Work with customers from various industries and regions, gaining valuable international experience and the opportunity to learn multiple languages.
Fast-Paced Environment: Thrive in a dynamic and ever-changing environment, adapting to new technologies, customer needs, and best practices in customer support.

Learning & Development Opportunities:

1-1 Coaching Sessions: Benefit from personalized coaching and mentoring from Cloudtalk's resident communications advisor.
Leaders Academy & Learning and Development Budget: Access tailored training programs and resources to help employees grow their skills and knowledge.
On-the-Job Training: Gain practical experience and insights from working with a diverse client base and collaborating with various departments.

📝 Enhancement Note: Cloudtalk's customer support team faces various challenges and opportunities for growth, including handling a diverse range of customer inquiries, gaining international exposure, and thriving in a fast-paced environment. The company offers numerous learning and development opportunities to help employees grow their skills and knowledge.

💡 Interview Preparation

Technical Questions (N/A for this role)

Company & Culture Questions:

Customer Support: Ask about the company's approach to customer support, including best practices, tools, and technologies used to provide exceptional customer service and support.
International Exposure: Inquire about the opportunities for international exposure, working with customers from various industries and regions, and learning multiple languages.
Growth Opportunities: Discuss the potential for career progression within the customer support team and beyond, including opportunities for advancement into Product or Customer Success roles.

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: While this role does not require a technical challenge or portfolio, candidates should be prepared to discuss their communication skills, adaptability, and problem-solving abilities, as well as their interest in customer support and technology throughout the interview process.

📌 Application Steps

To apply for the Customer Support Representative - Afternoon Shift position at Cloudtalk:

Submit your CV in English through the application link provided.
Prepare for a quick video interview to assess your communication skills and cultural fit.
Participate in a role deep dive to discuss the position, responsibilities, and expectations with your future colleagues.
Complete a culture bar raiser call to explore your potential to raise the bar in adaptability, ownership, and continuous improvement.
Accept the job offer if successful in the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Representative - Afternoon Shift