📍 Job Overview

Job Title: Customer Support Operations Agent
Company: Bolt Technology
Location: Bangkok, Krung Thep Maha Nakhon, Thailand
Job Type: Hybrid (2 days in the office each week)
Category: Customer Support
Date Posted: 2025-06-26
Experience Level: 0-2 years
Remote Status: On-site with hybrid option

🚀 Role Summary

Play a direct role in shaping the future of mobility by improving customer support processes and creating exceptional experiences for riders and drivers across Bolt's ride-hailing businesses.
Work in a young and energetic team, collaborating with counterparts in other Bolt markets to enhance processes and frameworks.
Impact millions of customers and partners in 600+ cities across 50+ countries by ensuring high-quality customer support operations.

📝 Enhancement Note: This role offers a unique opportunity to grow professionally and make a significant impact on Bolt's expanding customer base, with the support of a dynamic and international team.

💻 Primary Responsibilities

Customer Support: Work across passenger transport customers, relying on Bolt's best practices and common sense to resolve issues and create an exceptional customer experience.
Process Improvement: Help improve processes and frameworks, interacting with counterparts in other Bolt markets to drive operational efficiency.
Language Skills: Work on issues in English and Thai, ensuring clear and effective communication with customers.
Team Collaboration: Be part of a young and energetic team, fostering strong connections and teamwork by working in a hybrid mode with a minimum of 2 days in the office each week.

📝 Enhancement Note: Successful candidates will possess strong communication skills, attention to detail, and a positive, hard-working attitude to thrive in this fast-paced and collaborative environment.

🎓 Skills & Qualifications

Education: A relevant bachelor's degree or equivalent experience in customer support, operations, or a related field.

Experience: At least 1 year of work experience in any customer-facing role, with a focus on process improvement and customer support.

Required Skills:

Fluency in Thai and English, both written and spoken
Attention to detail
Positive and hard-working attitude
Willingness to work daytime, evening shifts, and some weekends

Preferred Skills:

Experience in a customer support or operations role within the ride-hailing or tech industry
Familiarity with customer support software and tools
Knowledge of Bolt's services and products

📝 Enhancement Note: While experience is great, Bolt values drive, intelligence, and integrity. If you don't tick every box but are eager to learn and grow, please still consider applying!

📊 Web Portfolio & Project Requirements (N/A for this role)

As this role focuses on customer support operations, a web portfolio is not required. However, candidates should be prepared to discuss their past experiences and achievements in customer support and process improvement.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Bangkok, Thailand, is approximately 35,000 - 50,000 THB per month, depending on experience and qualifications. This estimate is based on market research and regional adjustments for customer support roles in the tech industry.

Benefits:

Stock Options: Bolt offers stock options to eligible employees, allowing them to share in the company's success.
Wellness Perks: Bolt provides wellness perks to support the physical and mental health of its employees.

Working Hours: The standard workweek is 40 hours, with flexibility to work daytime, evening shifts, and some weekends as needed to provide exceptional customer support.

📝 Enhancement Note: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience. Bolt offers a competitive compensation package to attract and retain top talent in the customer support industry.

🎯 Team & Company Context

🏢 Company Culture

Industry: Bolt operates in the mobility and tech industries, focusing on ride-hailing services and urban transportation solutions.

Company Size: Bolt is a fast-growing tech company with over 200 million customers in 50+ countries, making it one of the fastest-growing companies in Europe and Africa.

Founded: Bolt was founded in 2013 and has since expanded its services to over 600 cities across 50+ countries.

Team Structure:

Bolt's customer support team consists of dedicated professionals working together to ensure high-quality customer experiences.
The team is organized into autonomous squads, with each squad focusing on specific aspects of customer support and process improvement.

Development Methodology:

Bolt follows Agile methodologies, with a focus on continuous improvement and innovation.
The company encourages cross-functional collaboration and fosters a culture of learning and growth.

Company Website: Bolt's Website

📝 Enhancement Note: Bolt's customer support team plays a critical role in the company's mission to make cities for people, not cars. By joining this team, you'll have the opportunity to shape the future of mobility and impact millions of customers and partners worldwide.

📈 Career & Growth Analysis

Customer Support Operations Agent: This role is an entry-level to mid-level position within Bolt's customer support team. It offers an excellent opportunity to gain experience in customer support operations and process improvement within a fast-growing tech company.

Reporting Structure: The Customer Support Operations Agent will report directly to the Customer Support Team Lead and collaborate with counterparts in other Bolt markets to drive operational excellence.

Technical Impact: This role has a direct impact on Bolt's customer experience and operational efficiency. By improving processes and frameworks, the Customer Support Operations Agent contributes to Bolt's overall success and growth.

Growth Opportunities:

Process Improvement Specialist: After gaining experience in customer support operations, agents may progress to become process improvement specialists, focusing on driving operational efficiency and enhancing customer experiences.
Team Lead: With strong performance and leadership skills, agents may advance to become team leads, overseeing the day-to-day operations of the customer support team and mentoring junior team members.
Regional Manager: For those with extensive experience and a deep understanding of regional customer support operations, there may be opportunities to become regional managers, overseeing multiple markets and driving regional growth strategies.

📝 Enhancement Note: Bolt values internal mobility and offers numerous growth opportunities for high-performing employees. By joining the company, you'll have the chance to grow both personally and professionally in a dynamic and international work environment.

🌐 Work Environment

Office Type: Bolt's office in Bangkok, Thailand, is a modern and collaborative workspace designed to foster strong connections and teamwork among employees.

Office Location(s): Bolt's office is located in the heart of Bangkok, with easy access to public transportation and nearby amenities.

Workspace Context:

Bolt provides a comfortable and ergonomic workspace, with multiple monitors and testing devices available to support employees' productivity and comfort.
The office features a collaborative environment, with open-plan workspaces and dedicated team areas for meetings and brainstorming sessions.
Bolt encourages a flexible and hybrid work arrangement, with a minimum of 2 days in the office each week to foster strong connections and teamwork.

Work Schedule: The standard workweek is 40 hours, with flexibility to work daytime, evening shifts, and some weekends as needed to provide exceptional customer support. Bolt offers a hybrid work arrangement, with a minimum of 2 days in the office each week.

📝 Enhancement Note: Bolt's work environment is designed to support the well-being and productivity of its employees, with a focus on collaboration, flexibility, and work-life balance. By joining the company, you'll have the opportunity to work in a modern and dynamic office space that fosters innovation and growth.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills and cultural fit.
On-site Interview: A face-to-face interview at Bolt's Bangkok office to discuss the role in more detail, meet the team, and assess technical skills and problem-solving abilities.
Final Decision: A final decision will be made based on the candidate's overall fit for the role and Bolt's company culture.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords:

Customer Support
Process Improvement
Operations
Hybrid Work
Agile Methodologies
Customer Experience
Team Collaboration
Thai Language
English Language
Attention to Detail
Positive Attitude
Hard-working

📝 Enhancement Note: Bolt uses Applicant Tracking System (ATS) keywords to identify and attract top talent in the customer support industry. By including relevant keywords in your resume and application, you'll increase your chances of being noticed by Bolt's recruitment team.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

As this role focuses on customer support operations, a technology stack is not applicable. However, candidates should be comfortable using customer support software and tools to provide exceptional customer experiences.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Bolt prioritizes customer satisfaction and strives to create exceptional experiences for riders and drivers.
Continuous Improvement: Bolt encourages a culture of learning and growth, with a focus on continuously improving processes and frameworks.
Collaboration: Bolt fosters a collaborative work environment, with a focus on cross-functional teamwork and knowledge sharing.
Integrity: Bolt values honesty, transparency, and ethical decision-making in all aspects of its operations.

Collaboration Style:

Cross-functional Integration: Bolt encourages collaboration between customer support and other departments, such as product, marketing, and engineering, to drive customer-centric innovation.
Code Review Culture: Bolt fosters a culture of learning and growth, with a focus on continuous improvement and knowledge sharing.
Knowledge Sharing: Bolt encourages employees to share their expertise and insights with their colleagues, fostering a culture of learning and development.

📝 Enhancement Note: Bolt's customer support team plays a critical role in the company's mission to make cities for people, not cars. By joining this team, you'll have the opportunity to work in a dynamic and collaborative environment that values customer focus, continuous improvement, and integrity.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barrier: Working with customers in both Thai and English requires strong communication skills and cultural sensitivity.
High Volume: Bolt serves millions of customers worldwide, presenting unique challenges in managing high volumes of customer inquiries and support requests.
Process Improvement: Identifying and implementing process improvements in a fast-paced and dynamic environment requires strong analytical and problem-solving skills.

Learning & Development Opportunities:

Language Skills: Candidates have the opportunity to improve their Thai and English language skills by working with a diverse customer base and collaborating with international team members.
Process Improvement: By working on process improvement initiatives, candidates can develop their analytical and problem-solving skills and gain experience in driving operational efficiency.
Leadership Development: As candidates grow within the organization, they may have the opportunity to develop their leadership skills by mentoring junior team members or overseeing regional customer support operations.

📝 Enhancement Note: Bolt offers numerous learning and development opportunities for high-performing employees, with a focus on driving personal and professional growth in a dynamic and international work environment.

💡 Interview Preparation

Technical Questions:

Customer Support Scenarios: Candidates should be prepared to discuss customer support scenarios and demonstrate their ability to resolve customer inquiries and issues effectively.
Process Improvement: Candidates should be familiar with process improvement methodologies and able to discuss their experience in driving operational efficiency.
Language Skills: Candidates should be fluent in Thai and English, both written and spoken, and able to communicate effectively with customers and team members.

Company & Culture Questions:

Bolt's Mission: Candidates should be able to articulate Bolt's mission and explain how their role contributes to the company's overall success.
Customer Experience: Candidates should be familiar with Bolt's customer experience and able to discuss their approach to creating exceptional customer experiences.
Team Dynamics: Candidates should be able to discuss their experience working in a team environment and explain how they contribute to a positive and collaborative work culture.

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: Bolt's interview process focuses on assessing candidates' communication skills, problem-solving abilities, and cultural fit. By preparing for customer support scenarios, process improvement questions, and company-specific inquiries, you'll increase your chances of success in the interview process.

📌 Application Steps

To apply for this Customer Support Operations Agent position:

Submit your application through the Bolt Careers portal.
Tailor your resume to highlight your customer support experience, process improvement initiatives, and relevant skills.
Prepare for the interview process by researching Bolt's mission, customer experience, and team dynamics.
Demonstrate your fluency in Thai and English, both written and spoken, by providing clear and concise responses to customer support scenarios and process improvement questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Bolt's recruitment team before making application decisions.

Customer Support Operations Agent