Customer Support Operations Agent at Bolt Technology

📍 Job Overview

Job Title: Customer Support Operations Agent
Company: Bolt Technology
Location: Baku, Azerbaijan
Job Type: Hybrid (2 days in the office)
Category: Customer Support
Date Posted: 2025-07-24

🚀 Role Summary

Key Responsibilities: Support Bolt's users, improve processes, and shape an exceptional customer experience for Ride-hailing and Delivery customers.
Languages Required: Azerbaijani, English, and Russian (written and spoken).
Work Environment: Hybrid, with a minimum of 2 days in the office each week.

📝 Enhancement Note: This role requires strong multilingual skills and a positive, hard-working attitude. The hybrid work arrangement allows for flexibility while maintaining strong team connections.

💻 Primary Responsibilities

User Support: Provide assistance to Bolt's users, helping them get the most out of the apps in English, Azerbaijani, and Russian.
Process Improvement: Identify areas for improvement and contribute to enhancing processes and frameworks.
Cross-functional Collaboration: Work with counterparts in other Bolt markets to ensure consistent and efficient support operations.
Customer Experience: Play a direct role in shaping an exceptional customer experience for Bolt's Ride-hailing and Delivery customers.

📝 Enhancement Note: This role involves a mix of customer-facing tasks and process improvement, requiring strong communication skills and attention to detail.

🎓 Skills & Qualifications

Education: Relevant education or equivalent experience in customer support or a related field.

Experience: Proven experience in customer support, with a focus on multilingual communication and process improvement.

Required Skills:

Fluency in Azerbaijani, English, and Russian (written and spoken)
Positive and hard-working attitude
Attention to detail
Willingness to work in shifts, including 24/7 availability

Preferred Skills:

Experience in customer support or a related field
Familiarity with Bolt's apps and services
Knowledge of customer support best practices

📝 Enhancement Note: While experience is valuable, Bolt places a strong emphasis on drive, intelligence, and integrity. Candidates without all the required skills are encouraged to apply.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Not specified. Research indicates that Customer Support Agents in Baku, Azerbaijan, typically earn between 1,200 AZN (approx. 6,700 USD) and 1,800 AZN (approx. 10,050 USD) per month, depending on experience and skills.

Benefits:

Play a direct role in shaping the future of mobility
Impact millions of customers and partners in 600+ cities across 50+ countries
Work in fast-moving autonomous teams with some of the smartest people in the world
Accelerate professional growth with unique career opportunities
Get a rewarding salary and stock option package
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week
Take care of physical and mental health with wellness perks

📝 Enhancement Note: While the salary range is not specified, research indicates that Customer Support Agents in Baku typically earn between 6,700 USD and 10,050 USD per month. Bolt offers a competitive benefits package, including stock options and wellness perks.

🎯 Team & Company Context

🏢 Company Culture

Industry: Mobility and Transportation Technology

Company Size: Medium (201-500 employees)

Founded: 2013

Team Structure:

The Customer Support team works closely with other departments, such as Product and Engineering, to ensure user needs are met and addressed.
The team is organized into regional and language-specific groups to provide efficient and effective support to Bolt's diverse user base.

Development Methodology:

Bolt follows Agile methodologies to drive continuous improvement and innovation in its products and services.
The company encourages a culture of collaboration, experimentation, and learning from both successes and failures.

Company Website: Bolt Technology

📝 Enhancement Note: Bolt's company culture emphasizes innovation, collaboration, and continuous learning. The company's size and industry position provide ample opportunities for professional growth and impact.

📈 Career & Growth Analysis

Customer Support Operations Agent Role: This role is part of Bolt's growing Customer Support team, offering opportunities for career progression and skill development.

Reporting Structure: This role reports directly to the Customer Support Manager and works closely with other team members, as well as counterparts in other markets.

Technical Impact: Customer Support Operations Agents play a crucial role in shaping Bolt's customer experience by addressing user concerns, identifying trends, and contributing to process improvement.

Growth Opportunities:

Career Progression: Proven agents may advance to team lead or management roles, with opportunities to specialize in specific areas or take on broader responsibilities.
Skill Development: Bolt encourages continuous learning and offers opportunities to develop skills in areas such as leadership, process improvement, and customer support best practices.
Cross-functional Collaboration: Working with other departments, such as Product and Engineering, can provide exposure to different aspects of the business and foster career growth.

📝 Enhancement Note: Bolt's fast-growing nature and focus on continuous improvement create numerous opportunities for career progression and skill development within the Customer Support team.

🌐 Work Environment

Office Type: Hybrid, with a minimum of 2 days in the office each week to foster strong connections and teamwork.

Office Location(s): Baku, Azerbaijan

Workspace Context:

Bolt's offices are designed to be collaborative and comfortable, with ample space for team members to work and interact.
The hybrid work arrangement allows for flexibility while maintaining strong team connections and a productive work environment.

Work Schedule: The role requires working in shifts, including 24/7 availability, to provide continuous support to Bolt's users.

📝 Enhancement Note: Bolt's hybrid work arrangement and collaborative office spaces foster a productive and engaging work environment, while the flexible schedule accommodates the needs of its diverse user base.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess language skills, customer support experience, and cultural fit.
Case Study: A practical exercise to evaluate problem-solving skills and customer support approach.
Final Interview: A discussion with the hiring manager to assess motivation, career goals, and fit within the team.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords: (N/A for this role)

📝 Enhancement Note: Bolt's interview process focuses on assessing language skills, customer support experience, and cultural fit. The case study component allows candidates to demonstrate their problem-solving skills and customer support approach.

📌 Application Steps

To apply for this Customer Support Operations Agent position:

Submit your application through the Bolt careers page.
Tailor your resume to highlight your customer support experience, language skills, and relevant achievements.
Prepare for the interview process by researching Bolt's products, services, and customer support best practices.
Demonstrate your enthusiasm for the role and commitment to Bolt's mission of making cities for people, not cars.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Bolt Technology before making application decisions.

Customer Support Operations Agent