📍 Job Overview

• Job Title: Customer Support Operations Agent
• Company: Bolt Technology
• Location: Baku, Bakı, Azerbaijan
• Job Type: Hybrid (2 days in the office each week)
• Category: Customer Support
• Date Posted: 2025-07-18
• Experience Level: 0-2 years

🚀 Role Summary

• Key Responsibilities: Work across passenger transport customers, improve processes, and create an exceptional customer experience for riders and drivers.
• Key Skills: Fluency in Azerbaijani and English, attention to detail, positive attitude, hard-working, process improvement.

📝 Enhancement Note: This role focuses on customer support operations, requiring strong communication skills in both Azerbaijani and English, and a customer-centric mindset to deliver excellent service and drive process improvements.

💻 Primary Responsibilities

• Customer Interaction: Handle customer inquiries and issues in English and Azerbaijani, ensuring high-quality support and resolution.
• Process Improvement: Identify inefficiencies in current processes and collaborate with counterparts in other Bolt markets to improve them.
• Cross-functional Collaboration: Work with various teams to ensure customer needs are met and feedback is incorporated into product and service improvements.
• Exceptional Customer Experience: Contribute to creating an outstanding customer experience by going above and beyond in supporting riders and drivers.
• Adherence to Best Practices: Rely on Bolt's best practices and common sense to resolve customer issues effectively.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field or equivalent experience.

Experience: At least 1 year of work experience in any customer-facing role.

Required Skills:

• Fluency in Azerbaijani and English (both written and spoken)
• Strong communication and interpersonal skills
• Attention to detail and problem-solving abilities
• Positive and hard-working attitude
• Willingness to work daytime, evening shifts, and some weekends

Preferred Skills:

• Previous experience in customer support or a related field
• Familiarity with process improvement methodologies
• Knowledge of the ride-hailing industry

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Not specified. Research indicates that the average salary for a Customer Support Agent in Baku, Azerbaijan, is around AZN 1,500 - 2,500 per month (USD 900 - 1,500). This role may offer a competitive salary within this range, along with stock options and wellness perks.

Benefits:

• Rewarding salary and stock option package
• Career opportunities and professional growth
• Flexible working with a hybrid model (2 days in the office each week)
• Wellness perks to support physical and mental health

Working Hours: Full-time, with a flexible schedule that may include daytime, evening shifts, and some weekends.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, focusing on mobility and transportation services.

Company Size: Medium to large, with over 200 million customers in 50+ countries.

Founded: Not specified, but Bolt is a fast-growing tech company established in 2013.

Team Structure: The Customer Support team works across various Bolt markets, collaborating with counterparts to improve processes and ensure high-quality customer support.

Development Methodology: Not specified, but the company encourages process improvement and continuous learning.

Company Website: Bolt

📝 Enhancement Note: Bolt values diversity and inclusion, fostering an environment where everyone is welcome regardless of race, color, religion, gender identity, sexual orientation, age, or disability. This is reflected in their global customer base and diverse team.

📈 Career & Growth Analysis

Customer Support Operations Agent: An entry-level to mid-level role focused on customer support and process improvement. This position offers opportunities to grow within the Customer Support team or explore other roles within Bolt.

Reporting Structure: Reports directly to the Customer Support Team Lead or a similar role.

Technical Impact: Directly impacts customer satisfaction and process efficiency, contributing to Bolt's mission to make cities for people, not cars.

Growth Opportunities:

• Progression within the Customer Support team to roles such as Team Lead or Senior Agent.
• Transition to other roles within Bolt, such as Quality Assurance, Process Improvement, or Customer Experience.

📝 Enhancement Note: Bolt's fast-paced environment and global presence offer numerous growth opportunities for motivated and talented individuals.

🌐 Work Environment

Office Type: Hybrid, with a minimum of 2 days in the office each week to foster strong connections and teamwork.

Office Location(s): Baku, Bakı, Azerbaijan

Workspace Context:

• Collaborative and energetic team environment.
• Opportunities to improve processes and make a real impact on customer experience.
• Flexible working hours and remote work options.

Work Schedule: Full-time, with a flexible schedule that may include daytime, evening shifts, and some weekends.

📝 Enhancement Note: Bolt's hybrid work arrangement balances the need for team collaboration with the flexibility to work remotely, promoting a healthy work-life balance.

📄 Application & Technical Interview Process

Interview Process:

1. Online application review and initial screening.
2. Phone or video call interview to assess communication skills, language proficiency, and cultural fit.
3. In-person or virtual interview with the hiring manager or team lead to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips: N/A for this role.

Technical Challenge Preparation: N/A for this role.

ATS Keywords: Customer Support, Customer Service, Process Improvement, Fluency in Azerbaijani, Fluency in English, Attention to Detail, Positive Attitude, Hard-working, Hybrid Work, Wellness Perks, Stock Options, Career Opportunities.

📝 Enhancement Note: Bolt's interview process focuses on assessing communication skills, cultural fit, and problem-solving abilities, with a strong emphasis on customer support and process improvement.

📌 Application Steps

To apply for this Customer Support Operations Agent position:

1. Submit your application through the application link provided.
2. Tailor your resume and cover letter to highlight your customer support experience, language skills, and process improvement initiatives.
3. Prepare for your interview by researching Bolt's mission, values, and customer support processes.
4. Practice common customer support scenarios and process improvement techniques to demonstrate your skills and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.