📍 Job Overview

Job Title: Customer Support Officer - Domestic
Company: Bega Group
Location: Melbourne, Victoria, Australia
Job Type: Full-Time
Category: Customer Service
Date Posted: 2025-08-01
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Provide exceptional customer support, process orders accurately, follow up on delivery inquiries, and respond to email and phone queries.
Key Skills: Customer Service, Interpersonal Skills, Attention to Detail, Problem Solving, Communication Skills, SAP, M3 Systems, MS Suite.

📝 Enhancement Note: This role requires a strong focus on customer relationship management and issue resolution, with a high level of attention to detail and excellent communication skills.

💻 Primary Responsibilities

Customer Relationship Management: Build relationships with new and existing customers, as well as key internal contacts.
Order Processing: Process orders accurately and in a timely manner, ensuring customer satisfaction.
Delivery Inquiries: Follow up on delivery inquiries and provide updates to customers.
Customer Queries: Respond to customer queries via email and phone, resolving any issues that arise.
Continuous Improvement: Contribute to continuous improvement initiatives within the department.

📝 Enhancement Note: This role requires strong organizational skills and the ability to work autonomously while collaborating within a team.

🎓 Skills & Qualifications

Education: Relevant tertiary qualifications in business, customer service, or a related field would be advantageous but not essential.

Experience: Demonstrated experience within a similar role, such as Customer Service or hospitality, is required. Experience in SAP or M3 systems is also essential.

Required Skills:

Excellent communication skills and high-level attention to detail
Ability to work autonomously while collaborating within a team
Strong work ethics and key contributor
Solid computer skills in MS Suite

Preferred Skills:

Experience in a fast-paced customer service environment
Knowledge of the food and beverage industry
Familiarity with SAP or M3 systems

📝 Enhancement Note: While not explicitly stated, a background in customer service or a related field is highly desirable for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Service Experience: Highlight your customer service experience, demonstrating your ability to manage customer relationships and resolve issues.
Order Processing: Showcase your experience in processing orders accurately and efficiently.
Delivery Inquiries: Provide examples of how you have followed up on delivery inquiries and kept customers informed.
Query Resolution: Demonstrate your ability to resolve customer queries via email and phone, with a focus on excellent communication skills and attention to detail.

Technical Documentation:

Process Documentation: Include any process documentation or standard operating procedures you have developed or implemented to improve customer service processes.
Training Materials: Showcase any training materials you have created to upskill team members or improve customer service skills.

📝 Enhancement Note: While a portfolio is not explicitly required for this role, providing examples of your customer service experience and achievements can strengthen your application.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between AU$55,000 and AU$65,000 per annum, based on industry standards for customer service roles in Melbourne.

Benefits:

Flexible Working
Purchased Leave Options
Salary Continuance Insurance
Mental Health Programs
Physical Health Programs

Working Hours: The standard working week is 40 hours, with flexible working arrangements available.

📝 Enhancement Note: The salary range provided is an estimate based on industry standards and should be confirmed with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Bega Group is a large Australian-owned iconic brand in the food and beverage industry, with a strong focus on building the Great Australian Food Company.

Company Size: Bega Group is an ASX 200 listed company with an annual turnover in excess of AU$3 billion and approximately 4,000 employees.

Founded: Bega Group was founded in 1924 and has a rich history in the Australian food industry.

Team Structure:

The Customer Service department is part of the larger Bega Group corporate functions, based in Docklands, Melbourne.
The team works closely with various stakeholders, service large customers, and work on specialized accounts.
The role reports directly to the Customer Service Manager.

Development Methodology:

Bega Group encourages a dedicated, forward-thinking, and innovative culture.
The company fosters a supportive and agile work environment, with opportunities for career development and progression.
Bega Group is committed to giving back to the community through partnerships with various charities.

Company Website: Bega Group

📝 Enhancement Note: Bega Group's company culture emphasizes diversity, inclusion, and growth opportunities for its employees.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry to mid-level position within the customer support career path. It offers an excellent opportunity to develop skills and gain experience in a large Australian-owned company.

Reporting Structure: The role reports directly to the Customer Service Manager and works closely with various stakeholders, including internal departments and external customers.

Technical Impact: The role has a direct impact on customer satisfaction and retention, as well as the overall success of the Bega Group's customer service department.

Growth Opportunities:

Career Progression: With experience and strong performance, there may be opportunities to progress to senior customer service roles or other areas of the business.
Skill Development: The role offers the opportunity to develop and enhance customer service skills, as well as gain experience in working with large customers and specialized accounts.
Technical Leadership: While not explicitly stated, there may be opportunities for technical leadership and mentoring within the customer service team.

📝 Enhancement Note: Bega Group's career progression paths and growth opportunities are not explicitly stated but can be inferred based on the company's commitment to employee development and its large size.

🌐 Work Environment

Office Type: The Bega Group's Docklands office is a modern, collaborative workspace with natural light and great facilities, including a fully stocked fridge loaded with a range of Bega products.

Office Location(s): The role is based in Docklands, Melbourne, with easy access to public transportation and nearby amenities.

Workspace Context:

Collaborative Environment: The role requires strong collaboration with various stakeholders, both internal and external, to provide exceptional customer support.
Customer-Focused: The role is focused on delivering excellent customer service and ensuring customer satisfaction.
Fast-Paced Environment: The role operates in a fast-paced environment, requiring strong organizational skills and the ability to multitask.

Work Schedule: The standard working week is 40 hours, with flexible working arrangements available. The role may require working outside of standard business hours to accommodate customer needs.

📝 Enhancement Note: The work environment at Bega Group's Docklands office is designed to foster collaboration and innovation, with a focus on employee well-being and work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone screen to assess communication skills and fit for the role.
Behavioral Interview: A structured interview focused on behavioral questions to assess customer service skills, problem-solving, and attention to detail.
Role-Play: A role-play scenario to assess customer service skills and issue resolution in a practical setting.
Final Interview: A final interview with the hiring manager to discuss the role in more detail and make a hiring decision.

Portfolio Review Tips:

Customer Service Examples: Highlight specific examples of your customer service experience, demonstrating your ability to manage customer relationships and resolve issues.
Process Improvement: Showcase any process improvements you have implemented to enhance customer service processes.
Problem-Solving: Demonstrate your problem-solving skills and ability to think critically in a customer service context.

Technical Challenge Preparation:

Customer Service Scenarios: Practice common customer service scenarios to hone your issue resolution and problem-solving skills.
Process Documentation: Familiarize yourself with customer service processes and documentation to demonstrate your understanding of the role.
Communication Skills: Brush up on your communication skills to ensure you can articulate your thoughts clearly and concisely in a customer service context.

ATS Keywords: Customer Service, Interpersonal Skills, Attention to Detail, Problem Solving, Communication Skills, SAP, M3 Systems, MS Suite, Order Processing, Delivery Inquiries, Query Resolution, Continuous Improvement, Stakeholder Management, Issue Resolution, Customer Relationship Management.

📝 Enhancement Note: The interview process for this role is designed to assess customer service skills, problem-solving, and attention to detail, with a focus on behavioral and practical demonstrations of these competencies.

🛠 Technology Stack & Web Infrastructure

Customer Service Tools:

SAP or M3 Systems: Experience in SAP or M3 systems is required for this role, as these are the primary customer service platforms used by Bega Group.
MS Suite: Strong computer skills in MS Suite are essential for this role, as these tools are used for communication, documentation, and data management.

📝 Enhancement Note: While not explicitly stated, the technology stack for this role is focused on customer service platforms and tools, with a strong emphasis on SAP or M3 systems and MS Suite.

👥 Team Culture & Values

Customer Service Values:

Customer Focus: Bega Group places a strong emphasis on customer satisfaction and retention, with a focus on delivering exceptional customer service.
Collaboration: The role requires strong collaboration with various stakeholders, both internal and external, to provide exceptional customer support.
Continuous Improvement: Bega Group encourages a culture of continuous improvement, with a focus on enhancing customer service processes and outcomes.
Innovation: Bega Group fosters an innovative culture, with a focus on driving growth and success through creativity and innovation.

Collaboration Style:

Cross-Functional Collaboration: The role requires strong collaboration with various stakeholders, including internal departments and external customers.
Issue Resolution: The role focuses on issue resolution and problem-solving, with a collaborative approach to ensuring customer satisfaction.
Knowledge Sharing: Bega Group encourages a culture of knowledge sharing and learning, with a focus on upskilling and developing team members.

📝 Enhancement Note: Bega Group's customer service values and collaboration style are focused on delivering exceptional customer service, with a strong emphasis on customer satisfaction, collaboration, continuous improvement, and innovation.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Service Challenges: The role presents various customer service challenges, such as managing difficult customers, resolving complex issues, and balancing multiple priorities.
Process Improvement: The role offers opportunities to identify and implement process improvements to enhance customer service processes and outcomes.
Stakeholder Management: The role requires strong stakeholder management skills, with a focus on building relationships with customers and internal departments.

Learning & Development Opportunities:

Customer Service Training: Bega Group offers training and development opportunities to enhance customer service skills and knowledge.
Industry Events: Bega Group may provide opportunities to attend industry events and conferences to stay up-to-date with the latest trends and best practices in customer service.
Mentorship: Bega Group may offer mentorship opportunities to support the development of customer service skills and career progression.

📝 Enhancement Note: The technical challenges and learning opportunities for this role are focused on customer service, with a strong emphasis on issue resolution, process improvement, and stakeholder management.

💡 Interview Preparation

Technical Questions:

Customer Service Scenarios: Practice common customer service scenarios to demonstrate your ability to manage customer relationships and resolve issues.
Process Documentation: Familiarize yourself with customer service processes and documentation to demonstrate your understanding of the role.
Problem-Solving: Brush up on your problem-solving skills to ensure you can articulate your thoughts clearly and concisely in a customer service context.

Company & Culture Questions:

Customer Service Focus: Prepare for questions about Bega Group's customer service focus and commitment to delivering exceptional customer service.
Collaboration: Prepare for questions about your collaboration skills and experience working with various stakeholders.
Continuous Improvement: Prepare for questions about your approach to continuous improvement and your ideas for enhancing customer service processes and outcomes.

Portfolio Presentation Strategy:

Customer Service Examples: Highlight specific examples of your customer service experience, demonstrating your ability to manage customer relationships and resolve issues.
Process Improvement: Showcase any process improvements you have implemented to enhance customer service processes.
Problem-Solving: Demonstrate your problem-solving skills and ability to think critically in a customer service context.

📝 Enhancement Note: The interview preparation for this role is focused on customer service, with a strong emphasis on issue resolution, process improvement, and stakeholder management, as well as Bega Group's customer service values and culture.

📌 Application Steps

To apply for this Customer Support Officer - Domestic position at Bega Group:

Submit your application through the application link provided.
Tailor Your Resume: Customize your resume to highlight your customer service experience, skills, and achievements relevant to the role.
Prepare for the Phone Screen: Brush up on your communication skills and be prepared to discuss your customer service experience and fit for the role.
Research Bega Group: Familiarize yourself with Bega Group's customer service focus, values, and culture to demonstrate your understanding of the role and the company.
Prepare for the Behavioral Interview: Practice common customer service scenarios and prepare for behavioral questions to assess your customer service skills, problem-solving, and attention to detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Officer - Domestic