CUSTOMER SUPPORT OFFICER

📍 Job Overview

• Job Title: Customer Support Officer
• Company: Nexi Group
• Location: Serbia
• Job Type: Full time
• Category: Customer Support
• Date Posted: 2025-06-13
• Experience Level: Entry-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role involves handling customer inquiries, monitoring systems, and troubleshooting issues, requiring strong communication skills and a proactive approach to problem-solving.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities listed below are detailed and comprehensive, providing a clear understanding of the role's expectations.

• 📝 Enhancement Note: This role requires a high level of multitasking and the ability to work in a fast-paced environment, with a focus on providing excellent customer service and resolving issues efficiently.

• 📝 Enhancement Note: The role involves using established procedures but also requires the ability to deviate when needed, showcasing the candidate's adaptability and initiative.

💻 System Monitoring & Incident Management

• Perform system monitoring through specified applications and tools.
• Raise incident reports, track ongoing issues, and provide proper and up-to-date information to relevant teams.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Work with established procedures but can deviate when needed, requiring only general supervision.

📞 Customer Service & Communication

• Handle customer service inquiries and problems via telephone or email.
• Receive and respond to customer service inquiries via mail, fax, or email.
• Provide excellent customer service and resolve issues efficiently, showcasing strong verbal communication and phone skills.

🕒 Shift Work

• Work in 24/7 shifts, ensuring round-the-clock customer support and system monitoring.

🎓 Skills & Qualifications

🎓 Education & Experience

• High school diploma or equivalent experience.
• 📝 Enhancement Note: While a high school diploma is the minimum requirement, candidates with relevant experience in customer service or a related field may also be considered.

🎓 Required Skills

• Knowledge of banking & association rules and regulations.
• Fluent in English.
• Very good knowledge of Microsoft tools.
• Ability to read, write, type, complete basic arithmetic, and multitask.
• Customer service and research skills required.
• Verbal Communication and Phone Skills.

🎓 Preferred Skills

• Previous experience in a customer support role.
• Familiarity with incident management systems or tools.
• Knowledge of IT systems and troubleshooting processes.

📊 Web Portfolio & Project Requirements (N/A for this role)

• 📝 Enhancement Note: This role does not require a web portfolio or project requirements as it is not a web development or server administration position.

💵 Compensation & Benefits

💰 Salary Range

• 📝 Enhancement Note: The salary range for this role in Serbia is estimated to be between 40,000 and 50,000 RSD (Serbian Dinar) per month, based on market research and regional adjustments for entry-level customer support roles.

🎁 Benefits

• Competitive salary and benefits package.
• 📝 Enhancement Note: The specific benefits package offered by Nexi Group is not mentioned in the job listing. However, it is common for customer support roles to include health insurance, retirement plans, and other employee benefits.

🎯 Team & Company Context

🏢 Company Culture

• 📝 Enhancement Note: Nexi Group is a European PayTech company resulting from a merger of Nexi, Nets, and SIA, providing payment solutions to people, businesses, and financial institutions. The company operates in multiple countries and offers opportunities for personal growth and collaboration.

🌐 Work Environment

• 📝 Enhancement Note: The work environment for this role is on-site, with shifts that may include evenings, weekends, and holidays to provide 24/7 customer support.

📄 Application & Technical Interview Process

• 📝 Enhancement Note: The application process and interview format for this role are not specified in the job listing. However, candidates can expect to demonstrate their customer service skills, problem-solving abilities, and familiarity with relevant tools and systems during the interview process.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

• 📝 Enhancement Note: This role does not require a specific technology stack or web infrastructure knowledge, as it is primarily focused on customer support and system monitoring.

👥 Team Culture & Values

• 📝 Enhancement Note: Nexi Group values strong customer focus, collaboration, and innovation. Candidates should be prepared to discuss how their skills and experiences align with these values during the interview process.

⚡ Challenges & Growth Opportunities

• 📝 Enhancement Note: This entry-level role offers opportunities for professional growth and development within the customer support and service industry. Candidates should be prepared to discuss their long-term career goals and how this role can help them achieve those objectives.

💡 Interview Preparation

• 📝 Enhancement Note: Candidates should focus on demonstrating their customer service skills, problem-solving abilities, and familiarity with relevant tools and systems during the interview process. They should also be prepared to discuss their understanding of banking regulations and their ability to work in a fast-paced, multitasking environment.

📌 Application Steps

To apply for this Customer Support Officer position:

1. Submit your application through the application link provided.
2. Tailor your resume to highlight your customer service experience, relevant skills, and any experience with incident management or IT systems.
3. Prepare for the interview by researching Nexi Group's products and services, as well as their company culture and values. Be ready to discuss your problem-solving skills and ability to work in a fast-paced environment.
4. Practice common customer service scenarios and be ready to demonstrate your communication skills and ability to handle challenging situations professionally.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.