📍 Job Overview

Job Title: Customer Support – Norwegian Speaking (Hybrid Role in Malta)
Company: Recruitas
Location: Qormi, Southern Region, Malta
Job Type: Full-Time
Category: Customer Support
Date Posted: 2025-04-24
Experience Level: Entry to Mid-Level (0-2 years)
Remote Status: Hybrid (Malta)

🚀 Role Summary

Provide written support to users in Norwegian and English via email, ensuring a trustworthy and secure platform for all users.
Monitor user-generated content, detect potential fraud or policy violations, and manage complaints and disputes between buyers and sellers.
Collaborate with teammates and contribute feedback to improve processes.
Enjoy a flexible hybrid role, full training and onboarding, career growth opportunities, and a competitive salary with performance-based bonuses.

📝 Enhancement Note: This role offers an exciting opportunity for Norwegian speakers to kickstart their career in customer support within a global tech company, with the added benefit of living and working in the sun-drenched Mediterranean island of Malta.

💻 Primary Responsibilities

User Support: Provide written support to users in Norwegian and English via email, addressing inquiries and resolving issues.
Content Monitoring: Monitor user-generated content and ensure compliance with policies to maintain a safe and secure platform.
Fraud Detection: Detect potential fraud or policy violations and take appropriate action to prevent online fraud.
Dispute Resolution: Manage complaints and disputes between buyers and sellers, ensuring fair and efficient resolution.
Process Improvement: Collaborate with teammates and contribute feedback to improve support processes and enhance user experience.

📝 Enhancement Note: This role requires strong communication skills, attention to detail, and the ability to work effectively in a dynamic digital environment. Previous customer support experience is a plus but not required, making this an ideal entry-level opportunity for those looking to break into the tech industry.

🎓 Skills & Qualifications

Education: High school diploma or equivalent; relevant degree programs are a plus but not required.

Experience: Previous customer support experience is a plus but not required; relevant experience in tech, marketplaces, or digital media is beneficial.

Required Skills:

Language Proficiency: Fluency in Norwegian and comfort with English in a work environment.
Communication: Excellent written communication skills in Norwegian and English.
Attention to Detail: Keen eye for detail to ensure accurate and thorough support.
Proactivity: Ability to work independently and proactively manage support tasks.
Teamwork: Strong team player with a genuine interest in tech, marketplaces, or digital media.

Preferred Skills:

Previous customer support experience.
Familiarity with marketplace platforms or digital media.
Basic understanding of online fraud detection and prevention techniques.

📝 Enhancement Note: While previous customer support experience is not required, candidates with relevant experience in tech, marketplaces, or digital media may find this role particularly appealing, as it offers a unique opportunity to combine their skills and language proficiency in a global tech environment.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Language Proficiency: Demonstrate your Norwegian language skills through translations, writing samples, or multimedia projects showcasing your language proficiency.
Customer Support Experience: Highlight any previous customer support experience, providing examples of successful issue resolution and customer satisfaction.
Problem-Solving: Showcase your problem-solving skills through real-life examples or case studies demonstrating your ability to handle complex situations and find creative solutions.

Technical Documentation:

Process Documentation: Document your approach to customer support processes, including email templates, escalation procedures, and best practices for resolving common issues.
Feedback Implementation: Provide examples of how you have incorporated user feedback or teammate suggestions to improve support processes and enhance user experience.

📝 Enhancement Note: As this role focuses on written communication and does not require technical portfolio items, candidates should emphasize their language skills, customer support experience, and problem-solving abilities in their portfolio.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €20,000 and €25,000 per year, based on market research for entry-level customer support roles in Malta with language proficiency requirements. This range is subject to change based on the candidate's experience and skills.

Benefits:

Private health insurance and well-being support.
Extra vacation days and work-from-home allowances.
Competitive salary with performance-based bonuses.
Relocation support if moving to Malta.
Free transport to the office from certain areas.
A supportive, international, and fun work environment.

Working Hours: Full-time position with a standard workweek of 40 hours, typically Monday to Friday, with flexibility for hybrid work arrangements.

📝 Enhancement Note: While the salary range provided is an estimate based on market research, the final salary offer may vary depending on the candidate's experience, skills, and negotiation. Candidates are encouraged to research salary standards and cost of living in Malta to ensure the offered compensation aligns with their expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Global tech company focused on creating safer digital experiences for millions of users worldwide.

Company Size: Medium to large-sized company with a significant international presence, offering a supportive and collaborative work environment.

Founded: The company's founding date and history are not specified in the provided information.

Team Structure:

Customer Support Team: A diverse and international team responsible for providing user support, monitoring content, and ensuring a safe and secure platform for all users.
Cross-Functional Collaboration: The customer support team works closely with other departments, such as product, engineering, and legal, to improve user experience and maintain platform integrity.

Development Methodology: The company employs a customer-centric approach to product development, with a focus on continuous improvement and user feedback integration.

Company Website: Recruitas

📝 Enhancement Note: The company's industry, size, and team structure indicate a dynamic and international work environment, offering ample opportunities for career growth and professional development within the customer support and tech sectors.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry to mid-level position within the customer support career path, offering an excellent starting point for those looking to break into the tech industry or advance their customer support career.

Reporting Structure: The customer support team reports directly to the customer support manager, with opportunities for career progression into team lead, senior, or management roles as the team grows and expands.

Technical Impact: In this role, you will have a direct impact on user experience by ensuring a safe and secure platform for all users. Your work will contribute to maintaining the company's reputation for trust and reliability in the global marketplace.

Growth Opportunities:

Career Progression: With 50% of managers beginning in similar support roles, this position offers clear paths for career advancement within the customer support and tech sectors.
Skill Development: Gain valuable experience in customer support, user-generated content moderation, and online fraud detection and prevention, enhancing your skillset and employability.
International Exposure: Work in a multicultural environment, collaborating with teammates from around the world and gaining insights into global marketplaces and digital media.

📝 Enhancement Note: This role presents an excellent opportunity for career growth and skill development within the customer support and tech sectors, with clear paths for progression and exposure to international markets.

🌐 Work Environment

Office Type: The company offers a flexible hybrid work environment, with the option to work from home in Malta or from the office in Qormi.

Office Location(s): Qormi, Malta

Workspace Context:

Hybrid Work Arrangement: Enjoy the flexibility of working from home or the office, with a supportive and collaborative work environment that caters to your preferences and needs.
International Team: Collaborate with teammates from around the world, fostering a diverse and inclusive work culture that values different perspectives and ideas.
Professional Development: Benefit from a supportive learning environment that encourages continuous growth and skill development, with opportunities for training, mentoring, and career advancement.

Work Schedule: Full-time position with a standard workweek of 40 hours, typically Monday to Friday, with flexibility for hybrid work arrangements.

📝 Enhancement Note: The company's hybrid work environment and international team structure offer a flexible and inclusive work culture that caters to the diverse needs and preferences of its employees, fostering a supportive and collaborative work environment.

📄 Application & Technical Interview Process

Interview Process:

Application Review: The hiring team will review your application, focusing on your language proficiency, communication skills, and relevant experience in customer support, tech, marketplaces, or digital media.
Phone or Video Screen: A brief phone or video call to assess your communication skills, language proficiency, and cultural fit with the team.
Written Test: A written test to evaluate your problem-solving skills, attention to detail, and ability to handle customer support tasks effectively.
Final Interview: A final interview with the hiring manager or team lead to discuss your career goals, expectations, and fit within the team.

Portfolio Review Tips:

Language Proficiency: Highlight your Norwegian language skills through translations, writing samples, or multimedia projects showcasing your proficiency.
Customer Support Experience: Provide examples of successful issue resolution and customer satisfaction, demonstrating your ability to handle complex situations and find creative solutions.
Problem-Solving: Showcase your problem-solving skills through real-life examples or case studies, emphasizing your ability to think critically and make informed decisions.

Technical Challenge Preparation:

Customer Support Scenarios: Familiarize yourself with common customer support scenarios and practice handling them effectively, demonstrating your ability to provide clear and concise solutions.
Email Communication: Brush up on your email communication skills, ensuring your responses are professional, clear, and concise, with a focus on user satisfaction and issue resolution.
Cultural Fit: Research the company's culture and values, preparing thoughtful questions and responses that demonstrate your alignment with their mission and vision.

ATS Keywords: Customer Support, Norwegian, English, Email Support, User-Generated Content, Fraud Detection, Dispute Resolution, Process Improvement, Tech, Marketplaces, Digital Media, Problem-Solving, Attention to Detail, Proactivity, Teamwork.

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's language proficiency, communication skills, problem-solving abilities, and cultural fit within the team. Candidates are encouraged to research the company's culture and values, preparing thoughtful questions and responses that demonstrate their alignment with the organization's mission and vision.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Email Client: Familiarity with email clients such as Gmail, Outlook, or other industry-standard tools is required for effective communication with users.
Ticketing System: Experience with customer support ticketing systems such as Zendesk, Freshdesk, or other industry-standard platforms is a plus but not required.
Collaboration Tools: Proficiency in collaboration tools such as Slack, Microsoft Teams, or Google Workspace is required for effective communication and collaboration with teammates.

Language Tools:

Translation Software: Familiarity with translation software such as Google Translate, DeepL, or other industry-standard tools is a plus but not required for this role.

📝 Enhancement Note: As this role focuses on written communication and does not require technical portfolio items, candidates should emphasize their language skills, customer support experience, and problem-solving abilities in their portfolio and interview preparation.

👥 Team Culture & Values

Customer Support Values:

User-Centric: Prioritize user satisfaction and ensure a safe and secure platform for all users.
Attention to Detail: Maintain a keen eye for detail to ensure accurate and thorough support.
Proactivity: Work independently and proactively manage support tasks to maintain high standards of customer service.
Teamwork: Collaborate effectively with teammates and contribute feedback to improve processes and enhance user experience.
Continuous Learning: Embrace a culture of continuous learning and skill development to stay up-to-date with industry best practices and emerging trends.

Collaboration Style:

Cross-Functional Collaboration: Work closely with other departments, such as product, engineering, and legal, to improve user experience and maintain platform integrity.
Peer Support: Collaborate with teammates to share knowledge, provide support, and contribute feedback to improve processes and enhance user experience.
Regular Check-ins: Participate in regular team meetings and one-on-one check-ins to discuss performance, address concerns, and identify opportunities for growth and development.

📝 Enhancement Note: The customer support team values a user-centric approach, attention to detail, proactivity, teamwork, and continuous learning, fostering a supportive and collaborative work environment that prioritizes user satisfaction and platform integrity.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barriers: Overcome language barriers by demonstrating strong communication skills and proficiency in Norwegian and English to provide clear and concise support to users.
Cultural Differences: Navigate cultural differences by embracing a global mindset and demonstrating an ability to work effectively with teammates from around the world.
High Volume of Inquiries: Manage a high volume of user inquiries efficiently and effectively, prioritizing tasks and maintaining a keen eye for detail to ensure accurate and thorough support.
Escalation Management: Develop strong escalation management skills to handle complex or sensitive issues, ensuring user satisfaction and maintaining platform integrity.

Learning & Development Opportunities:

Customer Support Training: Participate in customer support training programs to develop your skills and knowledge in providing effective and efficient user support.
Language Development: Enhance your language skills by working with users from around the world and collaborating with teammates from diverse cultural backgrounds.
Career Progression: Pursue career progression opportunities within the customer support and tech sectors, advancing your skills and knowledge in customer support, user-generated content moderation, and online fraud detection and prevention.

📝 Enhancement Note: This role presents various technical challenges and learning opportunities, enabling candidates to develop their skills and knowledge in customer support, user-generated content moderation, and online fraud detection and prevention, while also enhancing their language proficiency and cultural awareness.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Demonstrate your Norwegian language skills through translations, writing samples, or multimedia projects showcasing your proficiency.
Customer Support Scenarios: Provide examples of successful issue resolution and customer satisfaction, emphasizing your ability to handle complex situations and find creative solutions.
Problem-Solving: Showcase your problem-solving skills through real-life examples or case studies, emphasizing your ability to think critically and make informed decisions.

Company & Culture Questions:

Company Mission: Research the company's mission and values, preparing thoughtful questions and responses that demonstrate your alignment with their goals and objectives.
Team Dynamics: Inquire about the customer support team's dynamics, collaboration style, and approach to user support, ensuring a good fit with your work preferences and expectations.
Career Growth: Discuss career growth opportunities within the customer support and tech sectors, expressing your interest in advancing your skills and knowledge in the field.

Portfolio Presentation Strategy:

Language Proficiency: Highlight your Norwegian language skills through translations, writing samples, or multimedia projects showcasing your proficiency.
Customer Support Experience: Provide examples of successful issue resolution and customer satisfaction, demonstrating your ability to handle complex situations and find creative solutions.
Problem-Solving: Showcase your problem-solving skills through real-life examples or case studies, emphasizing your ability to think critically and make informed decisions.

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's language proficiency, communication skills, problem-solving abilities, and cultural fit within the team. Candidates are encouraged to research the company's culture and values, preparing thoughtful questions and responses that demonstrate their alignment with the organization's mission and vision.

📌 Application Steps

To apply for this customer support – Norwegian speaking (hybrid role in Malta) position:

Submit Your Application: Click on the application link provided in the job listing and complete the online application form, highlighting your language proficiency, customer support experience, and relevant skills.
Prepare Your Portfolio: Tailor your portfolio to emphasize your Norwegian language skills, customer support experience, and problem-solving abilities, showcasing your ability to provide clear and concise support to users.
Research the Company: Familiarize yourself with the company's culture, values, and mission, preparing thoughtful questions and responses that demonstrate your alignment with their goals and objectives.
Prepare for Technical Challenges: Brush up on your email communication skills, practice handling customer support scenarios, and develop your problem-solving skills to ensure a strong performance in the technical interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support – Norwegian Speaking (Hybrid Role in Malta)