Customer Support - Non Voice (ZR_24583_JOB)

📍 Job Overview

• Job Title: Customer Support - Non Voice (ZR_24583_JOB)
• Company: BruntWork
• Location: Manila, Philippines
• Job Type: Independent Contractor (Remote)
• Category: Customer Support
• Date Posted: June 25, 2025
• Experience Level: Entry Level (0-2 years)
• Remote Status: Remote Solely

🚀 Role Summary

• Serve as the first point of contact for customers, handling a wide range of inquiries and providing exceptional customer service.
• Collaborate with internal teams to resolve complex queries and ensure seamless support.
• Embrace the opportunity to work remotely while contributing to the growth of a thriving tennis company.

📝 Enhancement Note: This role offers a unique chance for customer service professionals to work remotely in the exciting world of tennis, promoting an active and healthy lifestyle.

💻 Primary Responsibilities

• Engage with customers through live chat, ticketing systems, and occasional voice collaboration, providing knowledgeable and friendly assistance.
• Handle a wide range of inquiries related to memberships, court bookings, coaching programs, and general administration.
• Collaborate with internal teams, such as tennis coaches, to resolve complex queries and ensure seamless support.
• Deliver exceptional, over-the-top customer service that exceeds expectations.

📝 Enhancement Note: This role requires strong multitasking and problem-solving abilities to handle multiple inquiries efficiently and maintain high customer satisfaction.

🎓 Skills & Qualifications

Education: A high school diploma or equivalent is required for this role. Relevant customer service or hospitality experience is preferred.

Experience: Candidates with 0-2 years of experience in customer service, live chat, or ticketing support are encouraged to apply.

Required Skills:

• Excellent written and verbal English communication skills
• Strong multitasking and problem-solving abilities
• Familiarity with customer service tools and practices
• Flexibility to work full-time, including weekends, to align with the company’s operational hours

Preferred Skills:

• Previous experience in the sports or leisure industry
• Knowledge of tennis rules, regulations, or coaching methods
• Proficiency in using customer service software and ticketing systems

📝 Enhancement Note: While not required, having a background in the sports or leisure industry can provide valuable context and enhance the customer experience.

📊 Web Portfolio & Project Requirements (N/A)

As this role does not involve web development or server administration, portfolio requirements are not applicable.

💵 Compensation & Benefits

Salary Range: PHP 34,250 per month (Approximately USD 620)

Benefits:

• Permanent work from home
• Immediate hiring
• Steady freelance job

Working Hours: 8 AM to 5 PM, UK Time Monday to Friday, with flexibility to work weekends as needed to align with the company’s extended operational hours from 7 AM to 10 PM, seven days a week.

📝 Enhancement Note: The salary range is based on the Philippine market rate for entry-level customer support roles, with regional adjustments for remote work. Please note that as an independent contractor, candidates must handle their own benefits and taxes.

🎯 Team & Company Context

🏢 Company Culture

Industry: Sports and Leisure

Company Size: Medium (50-250 employees)

Founded: Not specified

Team Structure:

• Customer Support Team (Remote)
• Tennis Coaches and Instructors (On-site)
• Operations and Management (On-site and Remote)

Development Methodology: Not applicable, as this role does not involve web development or software engineering processes.

Company Website: www.bruntworkcareers.co

📝 Enhancement Note: BruntWork is a thriving tennis company that operates across the UK, managing courts and delivering coaching programs. Their commitment to exceptional service drives their customer support team to provide seamless assistance aligning with their extended operational hours.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to intermediate, with opportunities for growth in team leadership, training, or specialized support roles.

Reporting Structure: This role reports directly to the Customer Support Manager.

Technical Impact: While this role does not directly impact web technology or infrastructure, it plays a crucial part in ensuring customer satisfaction and driving business growth through exceptional customer support.

Growth Opportunities:

• Develop expertise in tennis-specific customer support and coaching programs.
• Advance to team leadership or specialized support roles.
• Pursue opportunities in operations, management, or other areas of the business.

📝 Enhancement Note: Career progression in this role may involve developing expertise in tennis-specific customer support and coaching programs, as well as advancing to team leadership or specialized support roles.

🌐 Work Environment

Office Type: Remote work environment, with no physical office required.

Office Location(s): N/A (Remote work)

Workspace Context:

• Work from home or a preferred remote location.
• Collaborate with internal teams through various communication platforms.
• Maintain a professional and organized workspace for efficient multitasking.

Work Schedule: 8 AM to 5 PM, UK Time Monday to Friday, with flexibility to work weekends as needed to align with the company’s extended operational hours from 7 AM to 10 PM, seven days a week.

📝 Enhancement Note: As a remote worker, candidates must have their own computer and internet connection to perform their job duties effectively.

📄 Application & Technical Interview Process

Interview Process:

1. Online application and resume screening.
2. Phone or video screening to assess communication skills and cultural fit.
3. Role-specific assessment or trial shift to evaluate customer support skills and performance.
4. Final interview with the hiring manager to discuss expectations, compensation, and benefits.

Portfolio Review Tips: N/A (Not applicable for this role)

Technical Challenge Preparation: N/A (Not applicable for this role)

ATS Keywords: Customer Service, Communication Skills, Multitasking, Problem Solving, Flexibility, Team Collaboration, Tennis, Sports, Leisure, Remote Work, Independent Contractor

📝 Enhancement Note: While this role does not involve web development or server administration, it is essential to highlight relevant customer service and communication skills throughout the application and interview process.

🛠 Technology Stack & Web Infrastructure (N/A)

As this role does not involve web development or server administration, technology stack and web infrastructure information are not applicable.

👥 Team Culture & Values

Customer Support Values:

• Exceptional customer service
• Clear and concise communication
• Active listening and problem-solving
• Collaboration and teamwork
• Adaptability and continuous learning

Collaboration Style:

• Cross-functional collaboration with tennis coaches and internal teams.
• Regular team meetings and training sessions to maintain high service standards.
• Open communication and feedback to foster a supportive work environment.

📝 Enhancement Note: BruntWork values exceptional customer service and fosters a collaborative work environment that encourages continuous learning and improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges: N/A (Not applicable for this role)

Learning & Development Opportunities:

• Develop expertise in tennis-specific customer support and coaching programs.
• Attend customer service training and workshops to enhance skills and knowledge.
• Pursue opportunities in operations, management, or other areas of the business.

📝 Enhancement Note: Career progression in this role may involve developing expertise in tennis-specific customer support and coaching programs, as well as advancing to team leadership or specialized support roles.

💡 Interview Preparation

Technical Questions: N/A (Not applicable for this role)

Company & Culture Questions:

• What do you enjoy most about working in customer support?
• How do you handle difficult customers or challenging situations?
• Can you describe a time when you went above and beyond to assist a customer?
• How do you stay organized and manage multiple tasks simultaneously?

Portfolio Presentation Strategy: N/A (Not applicable for this role)

📝 Enhancement Note: During the interview process, be prepared to discuss your customer service experience, communication skills, and problem-solving abilities. Provide specific examples of your work and how you have handled challenging situations in the past.

📌 Application Steps

To apply for this Customer Support - Non Voice position:

1. Submit your application through the application link.
2. Tailor your resume to highlight your customer service experience, communication skills, and problem-solving abilities.
3. Prepare for the interview process by researching the company and practicing common customer service scenarios.
4. Be ready to discuss your availability and willingness to work flexible hours, including weekends, to align with the company’s operational hours.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.