📍 Job Overview

• Job Title: Customer Support (m/w/d)
• Company: ANGEHEUERT GmbH Personalberatung
• Location: Villach, Kärnten, Austria
• Job Type: Full-Time
• Category: Customer Support
• Date Posted: 2025-06-24
• Experience Level: Entry-Level to Mid-Level
• Remote Status: Hybrid (3 days per week in the office)

🚀 Role Summary

• 📝 Enhancement Note: This role is ideal for individuals with strong communication skills and a background in customer service, looking to grow in a structured environment with a focus on continuous improvement.

• The Customer Support role at ANGEHEUERT GmbH Personalberatung involves providing first-level telephone support to customers, ensuring their inquiries are resolved promptly and professionally. This position offers the opportunity to take on responsibility, develop professionally, and become part of an experienced, collegial team.

💻 Primary Responsibilities

• 📝 Enhancement Note: The role requires a balance of strong communication skills, organizational abilities, and problem-solving mindset to effectively manage customer inquiries and contribute to process improvements.

• Telephone Support: Handle customer calls, addressing their questions and concerns directly or by forwarding them to the appropriate department.

• Guest Reception: Welcome and assist guests in the office (occasionally).

• Office Management: Organize office supplies, manage travel arrangements, and handle post administration.

• Message Handling: Take and forward return call messages.

• Complaint Management: Support the complaint management process.

• Process Optimization: Actively contribute to the optimization of internal processes.

🎓 Skills & Qualifications

Education: A completed commercial or office-related education.

Experience: Proven experience in telephone customer contact, such as in a call center, customer service, or reception role.

Required Skills:

• Excellent German language skills (at least C1 level)
• Strong communication skills and a customer-focused mindset
• Proficiency in MS Office and digital tools
• Organizational skills and the ability to work independently
• Problem-solving skills and a proactive approach to work
• Ability to remain friendly and composed under pressure

Preferred Skills:

• Foreign language skills (an advantage)
• Experience in a similar role or relevant field

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on customer support and communication, a portfolio is not typically required. However, demonstrating excellent communication skills and customer service experience through past projects or testimonials can strengthen your application.

💵 Compensation & Benefits

Salary Range: The annual gross salary for this position starts at €33,000, with opportunities for development.

Benefits:

• Full-time position (38.5 hours per week) with flexible working hours and a Gleitzeit regulation (no All-In agreement)
• 1-2 days of home office per week after the initial training period
• A collegial team with a structured onboarding process
• The opportunity to actively contribute to service process improvements
• Future security: €25 per month from the 4th month
• Public transport subsidy: €25 per month
• Edenred vouchers for birthdays and anniversaries
• Access to the Corporate Benefits platform (fitness, technology, jewelry, etc.)
• Mental health & coaching platform (OpenUp)
• Two additional vacation days on December 24 and 31
• Regular team events and a modern communal kitchen

🎯 Team & Company Context

🏢 Company Culture

Industry: Recruitment and personnel consulting.

Company Size: Medium-sized company with a team of experienced professionals.

Founded: The company's founding date and history are not specified in the provided information.

Team Structure:

• The Customer Support team consists of experienced professionals who work collaboratively to provide excellent customer service.
• The team reports to the management and works closely with other departments within the company.
• Cross-functional collaboration with design, marketing, and business teams is not specified in the provided information.

Development Methodology:

• The company uses structured processes to ensure high-quality customer service and continuous improvement.
• The development process involves regular team meetings, performance reviews, and training opportunities to enhance skills and knowledge.
• The deployment strategy focuses on providing efficient and effective customer support solutions.

Company Website: ANGEHEUERT GmbH Personalberatung

📝 Enhancement Note: The provided information does not specify the company's development methodology or deployment strategies. However, it is likely that the company uses established processes and tools to ensure high-quality customer service and continuous improvement.

🌐 Work Environment

Office Type: The company offers a modern and collaborative work environment with a focus on customer service and continuous improvement.

Office Location(s): Villach, Kärnten, Austria

Workspace Context:

• The workspace is designed to facilitate effective communication and collaboration among team members.
• Multiple monitors and testing devices are available to ensure efficient work and customer support.
• The work environment encourages cross-functional interaction and knowledge sharing among team members.

Work Schedule: Full-time position with flexible working hours and a Gleitzeit regulation. The role requires 3 days of on-site work per week, with 1-2 days of home office work after the initial training period.

📝 Enhancement Note: The provided information does not specify the work schedule or the number of days required on-site. However, the role is described as a hybrid position with 1-2 days of home office work per week after the initial training period.

📄 Application & Technical Interview Process

Interview Process:

• The interview process for this role is not specified in the provided information. However, it is likely to include a telephone or video call to discuss the candidate's experience, skills, and fit for the role.
• The interview may also involve a practical exercise or case study to assess the candidate's problem-solving skills and customer service abilities.

Portfolio Review Tips:

• As this role focuses on customer support and communication, a portfolio is not typically required. However, demonstrating excellent communication skills and customer service experience through past projects or testimonials can strengthen your application.

Technical Challenge Preparation:

• The provided information does not specify any technical challenges or preparation tips for this role. However, it is essential to demonstrate strong communication skills, customer service experience, and a problem-solving mindset during the interview process.

ATS Keywords:

• Customer Support, Communication Skills, Customer Service, Problem Solving, Teamwork, MS Office Proficiency, German Language Proficiency, Telephone Customer Contact, Office Management, Process Improvement

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As this role focuses on customer support and communication, there is no specified technology stack or web infrastructure. However, proficiency in MS Office and digital tools is required for this position.

👥 Team Culture & Values

Customer Support Values:

• Customer-focused mindset and a commitment to providing excellent customer service.
• Strong communication skills and the ability to remain friendly and composed under pressure.
• A proactive approach to work and a willingness to contribute to process improvements.
• A collaborative and collegial team environment that supports continuous learning and development.

Collaboration Style:

• The Customer Support team works collaboratively to provide efficient and effective customer support solutions.
• The team encourages knowledge sharing, technical mentoring, and continuous learning among team members.
• The work environment fosters cross-functional interaction and collaboration with other departments within the company.

📝 Enhancement Note: The provided information does not specify the company's collaboration style or team culture. However, it is likely that the company values a customer-focused mindset, strong communication skills, and a collaborative work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Handling a high volume of customer inquiries and ensuring their resolution in a timely and professional manner.
• Managing customer complaints and escalations, maintaining a calm and composed demeanor under pressure.
• Contributing to process improvements and identifying opportunities for enhanced customer service.

Learning & Development Opportunities:

• On-the-job training and mentoring from experienced team members.
• Regular team meetings and performance reviews to enhance skills and knowledge.
• Opportunities to contribute to process improvements and drive change within the company.

📝 Enhancement Note: The provided information does not specify any technical challenges or learning and development opportunities for this role. However, it is likely that the company offers training and mentoring opportunities to enhance skills and knowledge in customer service and process improvement.

💡 Interview Preparation

Technical Questions:

• The interview process for this role is not specified in the provided information. However, it is likely to include questions about the candidate's experience, skills, and fit for the role, with a focus on customer service and problem-solving abilities.

Company & Culture Questions:

• The interview process for this role is not specified in the provided information. However, it is likely to include questions about the candidate's understanding of the company's mission, values, and work environment, as well as their fit within the team.

Portfolio Presentation Strategy:

• As this role focuses on customer support and communication, a portfolio is not typically required. However, demonstrating excellent communication skills and customer service experience through past projects or testimonials can strengthen your application.

📝 Enhancement Note: The provided information does not specify any technical or company-related questions for the interview process. However, it is essential to demonstrate strong communication skills, customer service experience, and a problem-solving mindset during the interview.

📌 Application Steps

To apply for this Customer Support position:

• Submit your application through the provided application link.
• Tailor your resume and cover letter to highlight your relevant experience, skills, and customer service achievements.
• Prepare for the interview by reflecting on your customer service experience, problem-solving abilities, and fit for the role.
• Research the company and its mission to demonstrate your understanding and enthusiasm for the position.

📝 Enhancement Note: The provided information does not specify the application process or any concrete preparation steps for this role. However, it is essential to tailor your application materials and prepare for the interview by reflecting on your customer service experience, skills, and fit for the role.

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Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

• Tailor every section specifically to customer support roles, emphasizing communication, problem-solving, and customer service skills.
• Include customer support methodologies, active listening techniques, and complaint resolution strategies.
• Emphasize customer support team dynamics, cross-functional collaboration with other departments, and customer experience improvement.
• Address customer support career progression, leadership opportunities, and continuous learning and development.

Quality Standards:

• Ensure no content overlap between sections – each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute customer support and relevant keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and customer support specialization.

Industry Expertise:

• Include specific customer support tools, platforms, and technologies relevant to the role.
• Address customer support career progression paths and technical leadership opportunities in customer support teams.
• Provide tactical advice for customer support portfolio development, live demonstrations, and project case studies.
• Include customer support-specific interview preparation and problem-solving challenge guidance.
• Emphasize active listening, communication, and customer experience design principles.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use customer support and relevant industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to customer support professionals.
• Provide actionable insights that give customer support candidates a competitive advantage.
• Focus on customer support team culture, cross-functional collaboration, and customer impact measurement.

Customer Support Focus & Portfolio Emphasis:

• Emphasize customer support best practices, active listening techniques, and complaint resolution strategies.
• Include specific portfolio requirements tailored to the customer support discipline and role level.
• Address customer experience design, customer journey mapping, and customer service improvement strategies.
• Focus on problem-solving methods, customer service optimization, and customer satisfaction metrics.
• Include technical presentation skills and stakeholder communication for customer support projects.

Avoid:

• Generic business jargon not relevant to customer support roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-customer support terminology unless relevant to the specific role.
• Marketing language unrelated to customer support, communication, or customer experience.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals seeking their next opportunity and preparing for technical interviews in the customer support industry.