📍 Job Overview

Job Title: Customer Support (m/w/d)
Company: ANGEHEUERT GmbH Personalberatung
Location: Innsbruck, Tirol, Austria
Job Type: Full-Time
Category: Customer Support & Service
Date Posted: 2025-06-24
Experience Level: Entry to Mid-Level (0-2 years)
Remote Status: Hybrid (3 days in the office)

🚀 Role Summary

Key Responsibilities: Telephone customer support, guest reception, office supply management, and complaint handling.
Key Skills: Excellent communication skills, organizational abilities, problem-solving, MS Office proficiency, and strong German language skills.

📝 Enhancement Note: This role offers a blend of customer interaction and organizational tasks, making it suitable for candidates with strong communication skills and a knack for keeping things running smoothly.

💻 Primary Responsibilities

Telephone Customer Support: Handle customer inquiries directly or forward them to relevant departments, ensuring a friendly and solution-oriented approach.
Guest Reception: Welcome and assist guests in the office (occasionally).
Office Supply Management: Organize office supplies, manage travel arrangements, and handle post administration.
Complaint Management: Actively participate in complaint management processes to ensure high service quality.
Process Optimization: Contribute to the optimization of internal processes to improve overall efficiency.

📝 Enhancement Note: The role requires a balance between customer-facing tasks and administrative duties, making it an ideal fit for candidates who enjoy variety in their workday.

🎓 Skills & Qualifications

Education: Completed commercial or office-related education.

Experience: Previous experience in telephone customer contact, such as call centers or customer service roles.

Required Skills:

Excellent German language skills (C1 level)
Proficiency in MS Office
Strong communication skills
Organizational abilities
Problem-solving skills
Lösungsorientiertes Denken (solution-oriented thinking)
Hohes Maß an Eigenverantwortung (high degree of self-motivation)

Preferred Skills:

Foreign language skills (an advantage)
Experience in a similar role

📝 Enhancement Note: While specific technical skills are not mentioned, the role requires a strong focus on communication, organization, and problem-solving, which are highly transferable from other customer service or administrative roles.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Service Experience: Highlight your experience in telephone customer contact, including any relevant metrics or success stories.
Problem-Solving Skills: Demonstrate your ability to handle challenging customer inquiries and find creative solutions.
Organizational Skills: Showcase your ability to manage multiple tasks and maintain a high level of organization in a fast-paced environment.

Technical Documentation:

Customer Service Processes: Document your understanding of customer service processes and how you've contributed to their improvement in previous roles.
Office Management: Describe your experience in office supply management, travel arrangements, and post administration.

📝 Enhancement Note: Although this role is not web development-specific, having a well-structured portfolio that demonstrates your relevant skills and experiences will be crucial for success.

💵 Compensation & Benefits

Salary Range: €33,000 per year (gross)

Benefits:

Full-time with flexible hours (38.5 hours per week)
1-2 days of home office per week after onboarding
Collegial team with structured onboarding
Opportunity to contribute to service process improvements
Future security (€25 monthly from the 4th month)
Public transport ticket subsidy (€25 monthly)
Edenred vouchers for birthdays and anniversaries
Access to corporate benefits platform
Mental health & coaching platform
Two additional vacation days on December 24 and 31
Regular team events
Modern communal kitchen

Working Hours: 39 hours per week, with flexible hours and a Gleitzeitregelung (flexitime) arrangement.

📝 Enhancement Note: The salary range provided is a starting point and may vary depending on the candidate's experience and qualifications. The benefits package is comprehensive and focuses on work-life balance, professional development, and employee well-being.

🎯 Team & Company Context

Company Culture:

Industry: Human Resources & Recruitment
Company Size: Medium (50-250 employees)
Founded: 1998
Team Structure: The customer support team consists of experienced professionals who work collaboratively to ensure high service quality. The team is led by a dedicated manager who provides guidance and support to team members.
Development Methodology: The company emphasizes continuous improvement and encourages employees to contribute to the optimization of internal processes.

Company Website: https://www.angeheuert.com/

📝 Enhancement Note: The company's focus on employee development and continuous improvement creates an environment that values proactive and engaged team members.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry to mid-level position in customer support, offering opportunities for professional growth and development within the company.

Reporting Structure: The customer support team reports directly to the customer support manager, who is responsible for overseeing day-to-day operations and providing guidance to team members.

Technical Impact: The role has a direct impact on customer satisfaction and the overall quality of service provided by the company. By handling customer inquiries effectively and contributing to process improvements, the customer support team plays a crucial role in maintaining the company's reputation and customer loyalty.

Growth Opportunities:

Career Progression: With experience and strong performance, candidates may have the opportunity to take on additional responsibilities or move into a supervisory role within the customer support team.
Skill Development: The role offers opportunities to develop and improve communication, organizational, and problem-solving skills, as well as gaining experience in office management and complaint handling.
Leadership Potential: Strong performers may have the opportunity to take on leadership roles within the customer support team, mentoring new team members and contributing to strategic decision-making.

📝 Enhancement Note: The company's focus on employee development and continuous improvement creates opportunities for career growth and professional advancement within the customer support team.

🌐 Work Environment

Office Type: Modern, collaborative office space with a focus on employee comfort and well-being.

Office Location(s): Innsbruck, Tirol, Austria

Workspace Context:

Collaborative Environment: The customer support team works collaboratively to ensure high service quality, with regular team meetings and open lines of communication.
Office Equipment: The office is equipped with modern technology, including computers, phones, and other tools necessary for effective customer support.
Work Schedule: The role follows a standard full-time work schedule, with flexible hours and a Gleitzeitregelung (flexitime) arrangement.

Work Schedule: The role follows a standard full-time work schedule, with flexible hours and a Gleitzeitregelung (flexitime) arrangement. The work schedule may vary depending on business needs and customer demand.

📝 Enhancement Note: The company's focus on employee well-being and work-life balance creates a positive and supportive work environment for customer support professionals.

📄 Application & Technical Interview Process

Interview Process:

Phone Screening: A brief phone call to discuss your application and assess your communication skills and fit for the role.
On-Site Interview: A face-to-face interview with the customer support manager to discuss your experience, skills, and career goals. This may include a role-play scenario to assess your customer support skills.
Final Decision: The hiring manager will make a final decision based on the information gathered during the interview process.

Portfolio Review Tips:

Customer Service Experience: Highlight your experience in telephone customer contact, including any relevant metrics or success stories.
Problem-Solving Skills: Demonstrate your ability to handle challenging customer inquiries and find creative solutions.
Organizational Skills: Showcase your ability to manage multiple tasks and maintain a high level of organization in a fast-paced environment.

Technical Challenge Preparation:

Customer Service Scenarios: Prepare for role-play scenarios that simulate real-life customer service situations.
Problem-Solving Exercises: Brush up on your problem-solving skills and be prepared to discuss your approach to handling challenging customer inquiries.
Office Management Tasks: Familiarize yourself with office supply management, travel arrangements, and post administration tasks, and be prepared to discuss your experience in these areas.

ATS Keywords: Customer Support, Communication Skills, Organizational Skills, Problem Solving, MS Office Proficiency, German Language Proficiency, Team Collaboration, Complaint Management, Time Management, Attention To Detail, Adaptability, Service Orientation

📝 Enhancement Note: The interview process focuses on assessing the candidate's communication skills, problem-solving abilities, and fit for the role. Having a well-structured portfolio that demonstrates your relevant skills and experiences will be crucial for success.

🛠 Technology Stack & Office Tools

Office Tools:

MS Office: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required for this role.
Customer Relationship Management (CRM) Software: Experience with CRM software is not explicitly required but may be an advantage.
Phone System: Familiarity with phone systems and customer service software is expected.

📝 Enhancement Note: Although this role is not web development-specific, having experience with relevant office tools and customer service software will be beneficial for success in this position.

👥 Team Culture & Values

Customer Support Values:

Excellent Communication: The company values excellent communication skills and a customer-focused approach to customer support.
Problem-Solving: The company encourages a proactive and solution-oriented approach to handling customer inquiries and complaints.
Teamwork: The company values collaboration and teamwork, with a focus on supporting each other to achieve high service quality.
Continuous Improvement: The company encourages employees to contribute to the optimization of internal processes and the improvement of customer service standards.

Collaboration Style:

Open Communication: The customer support team maintains open lines of communication, with regular team meetings and a focus on supporting each other to achieve high service quality.
Knowledge Sharing: The company encourages knowledge sharing and the exchange of best practices among team members.
Mentoring: More experienced team members are encouraged to mentor new team members and support their professional development.

📝 Enhancement Note: The company's focus on excellent communication, problem-solving, teamwork, and continuous improvement creates a positive and supportive work environment for customer support professionals.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High Volume of Inquiries: The role may involve handling a high volume of customer inquiries, requiring strong organizational skills and the ability to prioritize tasks effectively.
Diverse Customer Base: The role may involve supporting a diverse customer base, with varying levels of technical proficiency and communication preferences.
Complaint Handling: The role may involve handling customer complaints, requiring strong problem-solving skills and the ability to remain calm and professional under pressure.

Learning & Development Opportunities:

Customer Service Training: The company offers training and development opportunities to help customer support professionals improve their skills and advance their careers.
Cross-Functional Projects: The role may involve collaborating with other departments, providing opportunities to learn about different aspects of the business and gain new skills.
Leadership Development: Strong performers may have the opportunity to take on leadership roles within the customer support team, mentoring new team members and contributing to strategic decision-making.

📝 Enhancement Note: The role offers opportunities to develop and improve communication, organizational, and problem-solving skills, as well as gaining experience in office management and complaint handling. The company's focus on employee development and continuous improvement creates opportunities for career growth and professional advancement within the customer support team.

💡 Interview Preparation

Technical Questions:

Customer Service Scenarios: Prepare for role-play scenarios that simulate real-life customer service situations, focusing on your communication skills, problem-solving abilities, and customer-focused approach.
Problem-Solving Exercises: Brush up on your problem-solving skills and be prepared to discuss your approach to handling challenging customer inquiries.
Office Management Tasks: Familiarize yourself with office supply management, travel arrangements, and post administration tasks, and be prepared to discuss your experience in these areas.

Company & Culture Questions:

Customer Service Standards: Research the company's customer service standards and be prepared to discuss your understanding of these expectations and how you would uphold them in your role.
Team Dynamics: Familiarize yourself with the company's team culture and be prepared to discuss how you would contribute to a positive and collaborative work environment.
Career Development: Research the company's career development opportunities and be prepared to discuss your long-term career goals and how you would take advantage of these opportunities to advance your career.

Portfolio Presentation Strategy:

Customer Service Experience: Highlight your experience in telephone customer contact, including any relevant metrics or success stories.
Problem-Solving Skills: Demonstrate your ability to handle challenging customer inquiries and find creative solutions.
Organizational Skills: Showcase your ability to manage multiple tasks and maintain a high level of organization in a fast-paced environment.

📝 Enhancement Note: The interview process focuses on assessing the candidate's communication skills, problem-solving abilities, and fit for the role. Having a well-structured portfolio that demonstrates your relevant skills and experiences will be crucial for success.

📌 Application Steps

To apply for this customer support position:

Submit Your Application: Click on the application link and submit your resume and cover letter.
Prepare Your Portfolio: Tailor your portfolio to highlight your relevant customer service experience, problem-solving skills, and organizational abilities. Include any relevant metrics or success stories that demonstrate your ability to handle challenging customer inquiries and find creative solutions.
Research the Company: Familiarize yourself with the company's customer service standards, team culture, and career development opportunities. Be prepared to discuss your understanding of these expectations and how you would contribute to a positive and collaborative work environment.
Prepare for the Interview: Brush up on your problem-solving skills and be prepared to discuss your approach to handling challenging customer inquiries. Familiarize yourself with office supply management, travel arrangements, and post administration tasks, and be prepared to discuss your experience in these areas.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support (m/w/d)