Customer Support - Milano (m/f/x) at Schweitzer Project Spa

📍 Job Overview

Job Title: Customer Support - Milano (m/f/x)
Company: Schweitzer Project Spa
Location: Milano, Italia
Job Type: Full-Time
Category: Customer Support & Services
Date Posted: 2025-07-09

🚀 Role Summary

Provide technical assistance to clients via phone, email, or chat in a dynamic retail industry environment.
Collaborate with cross-functional teams to resolve technical issues and ensure customer satisfaction.
Contribute to product improvement by providing feedback and suggesting enhancements.

📝 Enhancement Note: This role requires strong communication skills in multiple languages and a customer-centric mindset to excel in a fast-paced, retail-focused environment.

💻 Primary Responsibilities

Customer Support: Provide qualified technical assistance to customers via phone, email, or chat.
Troubleshooting: Diagnose and resolve technical issues and malfunctions promptly.
Team Collaboration: Work with the support team and technical departments to ensure effective problem resolution.
Customer Satisfaction: Maintain a high level of customer satisfaction through professional and courteous service.
Documentation: Record requests and solutions in the ticket management system.
Product Feedback: Provide feedback on products and suggest improvements to developers or the product department.

📝 Enhancement Note: This role involves a high volume of customer interactions, requiring strong multitasking and time management skills to balance support tasks and documentation.

🎓 Skills & Qualifications

Education: A diploma or degree in economics, letters, or a related field is preferred but not required.

Experience: Proven experience in technical customer service or technical support is essential.

Required Skills:

Excellent communication skills in English, German, and Italian.
Strong problem-solving skills and customer orientation.
Teamwork and stress management abilities.
Previous experience in a technical customer service or support role.

Preferred Skills:

Familiarity with the retail industry or technical product support.
Knowledge of CRM systems and ticket management software.
Experience working in a multicultural environment.

📝 Enhancement Note: While not explicitly mentioned, experience in the retail industry or familiarity with retail products could be beneficial for understanding customer needs and providing tailored support.

📊 Web Portfolio & Project Requirements (N/A)

📝 Enhancement Note: This role does not require a web portfolio or project requirements as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €22,000 and €30,000 per year, based on industry standards for customer support roles in Milano, Italia. This estimate is subject to change based on the candidate's experience and qualifications.

Benefits:

Opportunities for professional growth and continuous training.
Meal vouchers (buoni pasto).

Working Hours: The role requires a full-time commitment, with standard working hours typically being 40 hours per week. Flexibility may be required to accommodate customer needs and time zones.

📝 Enhancement Note: The provided salary range is an estimate based on market research for customer support roles in Milano. Schweitzer Project Spa may offer a different salary range based on their internal compensation structure and the candidate's qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Schweitzer Project Spa is a leading company in the retail industry, specializing in the design and production of retail spaces and furniture.

Company Size: With over 1,000 employees, Schweitzer Project Spa offers a dynamic and collaborative work environment.

Founded: The company was founded in 1969 and has since grown to become a prominent player in the retail industry.

Team Structure: The customer support team works closely with various departments, including technical support, product development, and sales, to ensure customer satisfaction and drive product improvement.

Development Methodology: Schweitzer Project Spa employs a customer-centric approach to product development and support, focusing on understanding customer needs and providing tailored solutions.

Company Website: http://www.schweitzerproject.com/de/company/career

📝 Enhancement Note: Schweitzer Project Spa's focus on customer-centric product development and support indicates a strong emphasis on customer satisfaction and continuous improvement.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry- to mid-level position in the customer support career path, focusing on providing technical assistance to customers and collaborating with cross-functional teams to resolve issues.

Reporting Structure: The customer support team reports to the customer attraction department, with the role of customer support specialist reporting directly to the customer support manager.

Technical Impact: The customer support specialist plays a crucial role in ensuring customer satisfaction, gathering product feedback, and contributing to the continuous improvement of Schweitzer Project Spa's products and services.

Growth Opportunities:

Career Progression: With experience and strong performance, customer support specialists can progress to senior roles within the customer support department or explore opportunities in other departments, such as product development or sales.
Skill Development: The role offers opportunities to develop and improve communication, problem-solving, and customer service skills, as well as gaining experience in a dynamic retail environment.

📝 Enhancement Note: Schweitzer Project Spa's focus on professional growth and continuous training indicates opportunities for career progression and skill development within the company.

🌐 Work Environment

Office Type: Schweitzer Project Spa's office is a dynamic and collaborative workspace, fostering teamwork and cross-functional collaboration.

Office Location(s): The role is based in Milano, Italia, with the possibility of remote work for some positions.

Workspace Context:

Collaboration: The customer support team works closely with other departments, requiring strong communication and teamwork skills.
Tools & Equipment: Customer support specialists use various tools and software, such as CRM systems, ticket management software, and communication platforms, to provide efficient customer support.
Work Schedule: The role may require flexibility to accommodate customer needs and time zones, with standard working hours being 40 hours per week.

Work Schedule: The role requires a full-time commitment, with standard working hours typically being 40 hours per week. Flexibility may be required to accommodate customer needs and time zones.

📝 Enhancement Note: Schweitzer Project Spa's focus on teamwork and collaboration indicates a supportive and engaging work environment for customer support specialists.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screening: A brief conversation to assess communication skills and understand the candidate's experience in customer support and technical troubleshooting.
Technical Assessment: A practical test or case study to evaluate the candidate's problem-solving skills and customer orientation.
Behavioral Interview: A discussion focusing on the candidate's experience in customer support, teamwork, and stress management.
Final Interview: A meeting with the hiring manager or customer support team to discuss the candidate's fit for the role and the company culture.

Portfolio Review Tips (N/A)

Technical Challenge Preparation (N/A)

ATS Keywords: Customer Support, Technical Assistance, Problem Solving, Customer Orientation, Teamwork, Stress Management, Communication Skills, Retail Industry, Technical Product Support, CRM Systems, Ticket Management Software.

📝 Enhancement Note: While this role does not require a web portfolio or technical challenges, demonstrating strong communication skills and customer support experience is essential for success in the interview process.

🛠 Technology Stack & Web Infrastructure (N/A)

📝 Enhancement Note: This role does not require a specific technology stack or web infrastructure knowledge, as it focuses on customer support and technical troubleshooting rather than web development or server administration.

👥 Team Culture & Values

Customer Support Values:

Customer-Centric: Prioritize customer needs and satisfaction in all interactions.
Problem-Solving: Demonstrate a proactive approach to identifying and resolving technical issues.
Teamwork: Collaborate effectively with cross-functional teams to ensure customer satisfaction.
Continuous Improvement: Contribute to product improvement by providing feedback and suggesting enhancements.

Collaboration Style:

Cross-Functional Integration: Work closely with various departments, such as technical support, product development, and sales, to ensure customer satisfaction and drive product improvement.
Code Review Culture: While not explicitly mentioned, a collaborative approach to problem-solving and knowledge-sharing is essential for success in this role.
Knowledge Sharing: Share experiences and best practices with the team to improve overall customer support performance.

📝 Enhancement Note: Schweitzer Project Spa's focus on customer-centric product development and support indicates a strong emphasis on customer satisfaction and continuous improvement, which translates to the customer support team's values and collaboration style.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High Volume of Customer Interactions: Manage a high volume of customer inquiries efficiently while maintaining a high level of customer satisfaction.
Diverse Customer Base: Adapt communication styles and technical explanations to cater to a diverse range of customers with varying levels of technical expertise.
Product Complexity: Develop a deep understanding of Schweitzer Project Spa's products to provide accurate and timely technical assistance.

Learning & Development Opportunities:

Product Knowledge: Enhance understanding of Schweitzer Project Spa's products and their features to provide more effective technical support.
Customer Service Skills: Improve communication, problem-solving, and customer service skills through on-the-job training and feedback.
Industry Knowledge: Gain experience in the retail industry and develop an understanding of customer needs and preferences.

📝 Enhancement Note: Schweitzer Project Spa's focus on professional growth and continuous training indicates opportunities for customer support specialists to develop their skills and advance their careers within the company.

💡 Interview Preparation

Technical Questions:

Customer Support Scenarios: Prepare for scenarios involving customer inquiries, technical issues, and product feedback, demonstrating problem-solving skills and customer orientation.
Product Knowledge: Familiarize yourself with Schweitzer Project Spa's products and their features to provide accurate and timely technical assistance.
Teamwork & Collaboration: Prepare examples of successful teamwork and collaboration in previous customer support roles or other relevant experiences.

Company & Culture Questions:

Customer Support Philosophy: Research Schweitzer Project Spa's approach to customer support and be prepared to discuss how your experience and skills align with their customer-centric values.
Retail Industry Experience: Prepare to discuss your understanding of the retail industry and how it influences customer support strategies.
Company Culture: Research Schweitzer Project Spa's company culture and be prepared to discuss how your personal values and work style align with their collaborative and customer-focused environment.

Portfolio Presentation Strategy (N/A)

📝 Enhancement Note: While this role does not require a web portfolio or project presentation, demonstrating strong communication skills, customer support experience, and a customer-centric mindset is essential for success in the interview process.

📌 Application Steps

To apply for this customer support position:

Submit your application through the provided link.
Tailor your resume to highlight your customer support experience, communication skills, and problem-solving abilities.
Prepare for the interview process by researching Schweitzer Project Spa's products, customer support philosophy, and company culture.
Demonstrate your customer-centric mindset and commitment to continuous improvement throughout the application and interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Schweitzer Project Spa before making application decisions.

Customer Support - Milano (m/f/x)