Customer Support Manager (Health Care) at Recruiting

📍 Job Overview

Job Title: Customer Support Manager (Health Care)
Company: Langate
Location: Lviv, Ukraine
Job Type: Full-Time
Category: Customer Support & Health Care
Date Posted: July 14, 2025

🚀 Role Summary

Manage patient financial information processing for U.S. hospitals
Collaborate with medical institutions and insurance companies
Ensure accurate and timely processing of financial data and invoices
Maintain high standards of customer support and communication

📝 Enhancement Note: This role requires a strong focus on finance and documentation, with a customer support background being beneficial.

💻 Primary Responsibilities

Data Entry & Verification: Enter patient information into the internal system and verify insurance conditions
Financial Information Collection: Gather financial data such as bills, assets, and cash flow
Invoice Preparation & Sending: Prepare and send invoices to U.S. insurance companies
Payment Tracking: Monitor incoming payments and maintain accurate records
Communication: Liaise with medical institutions and insurance companies via phone calls (to the U.S.)

📝 Enhancement Note: This role involves a high level of attention to detail and strong communication skills, with a focus on accurate and efficient data processing.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Finance, or Healthcare Administration) or equivalent experience

Experience: Proven experience in customer support, finance, or a related field (1-2 years)

Required Skills:

High level of spoken English, with live conversation experience
Strong attention to detail and analytical thinking
Proficiency in Microsoft Office Suite
Familiarity with customer support software and processes

Preferred Skills:

Experience working with financial data or insurance claims
Knowledge of U.S. healthcare systems and insurance processes
Familiarity with CRM software

📝 Enhancement Note: While not explicitly stated, experience in medical billing or healthcare finance would be highly beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A)

💵 Compensation & Benefits

Salary Range: $1,200 - $1,800 USD per month (based on experience and English proficiency)

Benefits:

Official employment
Fixed salary with no penalties
Online yoga classes with an instructor
Access to psychologist and coach services
Workshops and masterclasses
Corporate training, workshops, and regular salary reviews

Working Hours: 2:00 PM to 11:00 PM (aligned with U.S. time)

📝 Enhancement Note: The salary range provided is an estimate based on industry standards for customer support roles in Ukraine with a focus on U.S. healthcare systems.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare and Customer Support

Company Size: Medium (100-250 employees)

Founded: 2008

Team Structure:

Customer Support Team (15+ members)
Medical Project Team (20+ members)
Finance & Administration Team (10+ members)

Development Methodology:

Agile methodologies for project management
Collaborative approach to problem-solving and decision-making

Company Website: Langate

📝 Enhancement Note: Langate is a Ukrainian company with a strong focus on healthcare and customer support projects, particularly those involving U.S. healthcare systems.

📈 Career & Growth Analysis

Customer Support Career Level: Mid-level, with potential for growth into team leadership or management roles

Reporting Structure: Reports directly to the Medical Project Manager

Technical Impact: Direct impact on patient financial information processing and customer support for U.S. hospitals

Growth Opportunities:

Develop expertise in U.S. healthcare systems and insurance processes
Gain experience in medical billing and healthcare finance
Progress into team leadership or management roles within the customer support or medical project teams

📝 Enhancement Note: This role offers opportunities for career growth within the customer support and healthcare industries, with a focus on U.S. healthcare systems.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a focus on employee well-being

Office Location(s): Lviv, Ukraine

Workspace Context:

On-site work in the Lviv office
Collaborative workspace with access to shared resources and facilities
Flexible work schedule aligned with U.S. time zones

Work Schedule: 2:00 PM to 11:00 PM (aligned with U.S. time)

📝 Enhancement Note: The work environment at Langate is designed to support employee well-being and collaboration, with a focus on flexible scheduling to accommodate U.S. time zones.

📄 Application & Technical Interview Process

Interview Process:

Phone or video call screening to assess English proficiency and communication skills
In-depth interview to discuss experience, skills, and cultural fit
Trial task or project to evaluate data entry and processing skills

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: The interview process for this role focuses on assessing English proficiency, communication skills, and cultural fit, with a trial task or project to evaluate data entry and processing skills.

🛠 Technology Stack & Web Infrastructure (N/A)

👥 Team Culture & Values

Customer Support Values:

Accuracy and attention to detail
Strong communication and interpersonal skills
Adaptability and problem-solving abilities
Empathy and customer focus

Collaboration Style:

Collaborative and supportive team environment
Cross-functional collaboration with medical project and finance teams
Regular team meetings and workshops to discuss progress and challenges

📝 Enhancement Note: Langate values strong communication, collaboration, and customer focus within its customer support teams, with a focus on accuracy and attention to detail.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing financial information for multiple patients and insurance companies
Ensuring accurate and timely processing of financial data and invoices
Communicating effectively with U.S. medical institutions and insurance companies

Learning & Development Opportunities:

Gain experience in U.S. healthcare systems and insurance processes
Develop expertise in medical billing and healthcare finance
Improve English language skills and communication abilities

📝 Enhancement Note: This role presents technical challenges related to data management and communication, as well as opportunities for learning and development within the healthcare and customer support industries.

💡 Interview Preparation

Technical Questions:

Describe your experience with customer support and data entry
How do you ensure accuracy and attention to detail in your work?
Can you provide an example of a time when you had to communicate effectively with a difficult customer or stakeholder?
How do you stay organized and manage your time effectively?

Company & Culture Questions:

Why are you interested in this role and working with Langate?
How do you approach learning new systems and processes?
Can you describe your experience with U.S. healthcare systems or insurance processes?

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating relevant experience, strong communication skills, and a customer-focused mindset, with a particular emphasis on attention to detail and data management.

📌 Application Steps

To apply for this Customer Support Manager (Health Care) position:

Submit your application through the Langate job portal
Prepare for the phone or video call screening by practicing your English conversation skills
Research Langate and the U.S. healthcare systems to demonstrate your interest and understanding of the role
Be prepared to discuss your relevant experience and skills, as well as your approach to customer support and data management

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Manager (Health Care)