Customer Support Jr at CIAL Dun & Bradstreet

📍 Job Overview

Job Title: Customer Support Jr
Company: CIAL Dun & Bradstreet
Location: Lima, Lima, Peru
Job Type: On-site
Category: Customer Support
Date Posted: 2025-07-10
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Handle client inquiries and coordinate with internal teams to address client needs
Provide after-sales support and resolve client issues efficiently and professionally
Contribute to a positive, solutions-oriented work environment

📝 Enhancement Note: This role focuses on B2B customer support, requiring strong communication skills and the ability to multitask and work effectively in a team.

💻 Primary Responsibilities

Client Communication: Respond to client inquiries through multiple channels – email, chat, and phone
Team Coordination: Collaborate with internal teams such as operations and finance to address client needs
Issue Resolution: Handle after-sales support and resolve client issues efficiently and professionally

📝 Enhancement Note: The primary responsibilities revolve around effective communication, teamwork, and problem-solving to ensure client satisfaction.

🎓 Skills & Qualifications

Education: Bachelor's degree in any field

Experience: At least 2 years in a B2B customer-facing role

Required Skills:

Strong communication skills in English (intermediate level)
Multitasking and teamwork skills
Problem-solving abilities
Solutions-oriented mindset

Preferred Skills:

Bilingual or multilingual skills
Experience with CRM software
Knowledge of the data industry

📝 Enhancement Note: While the role requires intermediate English proficiency, bilingual or multilingual skills would be an asset for this B2B customer support position.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Not specified. In Lima, Peru, Junior Customer Support Specialist salaries typically range from 2,500 to 4,000 PEN per month, according to Glassdoor.

Benefits:

Equal employment opportunities and anti-discrimination policies
A positive, data-driven work environment

Working Hours: 40 hours per week

📝 Enhancement Note: Although the salary range is not specified, the provided range is based on market research for Junior Customer Support Specialist roles in Lima, Peru.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business-to-Business data and analytics solutions

Company Size: Medium-sized (100-250 employees)

Founded: Not specified

Team Structure:

Customer Support team, working closely with Operations, Finance, and other internal teams
Flat hierarchy, with a focus on collaboration and cross-functional communication

Development Methodology:

Agile and solutions-oriented approach to customer support
Continuous improvement and feedback-driven processes

Company Website: CIAL Dun & Bradstreet

📝 Enhancement Note: CIAL Dun & Bradstreet is a leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean, focusing on enabling businesses to thrive in any economic environment.

📈 Career & Growth Analysis

Customer Support Career Level: Junior Customer Support Specialist

Reporting Structure: Reports directly to the Customer Support Manager or Team Lead

Technical Impact: Directly impacts client satisfaction and retention by providing efficient and professional support

Growth Opportunities:

Progression to Senior Customer Support Specialist or Team Lead role
Transition to other customer-facing roles or internal teams, such as Sales or Operations

📝 Enhancement Note: Career growth opportunities in this role may include advancing to a senior position within the Customer Support team or transitioning to other customer-facing roles within the company.

🌐 Work Environment

Office Type: Modern, collaborative office space

Office Location(s): Lima, Peru

Workspace Context:

Open-plan office with dedicated workstations
Access to necessary tools and resources for effective communication and issue resolution
Collaborative work environment with regular team meetings and training sessions

Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM (with a 1-hour lunch break), with flexibility for after-sales support as needed

📝 Enhancement Note: The work environment at CIAL Dun & Bradstreet fosters collaboration and cross-functional communication, with a focus on providing efficient and professional customer support.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess communication skills and cultural fit
In-depth behavioral interview to evaluate problem-solving skills and customer support experience
Final interview with the Customer Support Manager or Team Lead to discuss role-specific expectations and team dynamics

Portfolio Review Tips: N/A for this role

Technical Challenge Preparation: N/A for this role

ATS Keywords: Customer Support, Communication, Multitasking, Teamwork, Problem Solving, B2B, English Proficiency

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, problem-solving abilities, and customer support experience, with a strong emphasis on cultural fit.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Strong communication and active listening skills
Solutions-oriented mindset and problem-solving abilities
Collaboration and teamwork
Professionalism and a commitment to client satisfaction

Collaboration Style:

Open and transparent communication within the Customer Support team and across departments
Regular team meetings and training sessions to foster continuous improvement
Cross-functional collaboration with Operations, Finance, and other internal teams

📝 Enhancement Note: CIAL Dun & Bradstreet values strong communication, collaboration, and a solutions-oriented mindset within its Customer Support team, fostering a positive and professional work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing multiple client inquiries and priorities simultaneously
Resolving complex client issues efficiently and professionally
Adapting to a fast-paced, dynamic work environment

Learning & Development Opportunities:

On-the-job training and mentoring from experienced team members
Regular team meetings and training sessions to improve customer support skills
Opportunities to learn about the data industry and CIAL Dun & Bradstreet's products and services

📝 Enhancement Note: This role offers opportunities for professional growth and development within the Customer Support team and across other customer-facing roles within the company.

💡 Interview Preparation

Technical Questions:

Describe a time when you had to handle multiple client inquiries simultaneously. How did you manage your priorities and ensure client satisfaction?
How have you approached resolving a complex client issue in the past? What steps did you take to ensure a positive outcome?
Can you share an example of a time when you had to adapt to a significant change in your work environment? How did you handle it?

Company & Culture Questions:

Why are you interested in working for CIAL Dun & Bradstreet?
How do you stay organized and manage your time effectively when handling multiple client inquiries?
How do you approach building and maintaining strong relationships with clients?

Portfolio Presentation Strategy: N/A for this role

📝 Enhancement Note: Interview preparation for this role should focus on demonstrating strong communication skills, problem-solving abilities, and a solutions-oriented mindset, with a strong emphasis on customer support experience and cultural fit.

📌 Application Steps

To apply for this Customer Support Jr position:

Submit your application through the CIAL Dun & Bradstreet careers portal
Tailor your resume to highlight your customer support experience, communication skills, and problem-solving abilities
Prepare for the interview process by reflecting on your customer support experience and practicing common interview questions
Research CIAL Dun & Bradstreet and their products and services to demonstrate your interest in the role and company

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Jr