Customer Support Internship

Infobip
Full_time•Curitiba, Brazil

📍 Job Overview

  • Job Title: Customer Support Internship
  • Company: Infobip
  • Location: Curitiba, Paraná, Brazil
  • Job Type: Part-Time, Internship
  • Category: Customer Support
  • Date Posted: 2025-07-31
  • Experience Level: Entry-Level (0-2 years)
  • Remote Status: On-site

🚀 Role Summary

  • Gain practical experience in a global IT company supporting a solution that reaches 70% of Earth's population.
  • Work as part of Infobip's world-class Customer Support team, impacting client experience and satisfaction.
  • Learn about various technical topics, develop troubleshooting skills, and interact with both technical and business teams.
  • Experience working in an international, multi-cultural environment supporting global customers.

💻 Primary Responsibilities

  • Provide 24/7 customer support, resolving technical issues, and ensuring client satisfaction.
  • Learn about Infobip's products, solutions, and business through an onboarding program.
  • Collaborate with technical and business teams to improve internal processes and customer experience.
  • Develop troubleshooting skills and mindset while growing technical expertise in multiple areas.

🎓 Skills & Qualifications

Education: Pursuing a bachelor's degree in engineering, technology, or applied science.

Experience: No prior professional experience required.

Required Skills:

  • Excellent communication skills in English.
  • Strong problem-solving skills.
  • Ability to work in Curitiba, Brazil.
  • Adaptability and willingness to learn.

Preferred Skills:

  • Basic understanding of technical concepts.
  • Familiarity with customer support processes.
  • Ability to work in a fast-paced, dynamic environment.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: This is a paid internship program. The salary range is not specified, but it will be competitive for an entry-level position in Brazil.

Benefits:

  • Possibility to land a permanent job offer based on performance and business needs.
  • Competitive salary, travel allowance, rewards, and holiday bonuses.
  • Team buildings and other organized activities, company library, organized sports, and a balanced lifestyle.

Working Hours: The internship program starts in October 2025 and lasts for 1 year or 6 months, depending on the university's requirements. The working hours are not specified, but it is a part-time position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology and software development.

Company Size: Medium to large (7,500+ employees).

Founded: 2006.

Team Structure:

  • Customer Support teams reside in more than 10 different offices worldwide.
  • Interns will work closely with both technical and business teams.

Development Methodology:

  • Infobip uses agile methodologies for product development and customer support processes.
  • Interns will learn about Infobip's products, solutions, and business through an onboarding program.

Company Website: Infobip

📝 Enhancement Note: Infobip is a global IT company specializing in cloud communication platforms. They value creativity, persistence, and innovation, fostering a collaborative and international work environment.

📈 Career & Growth Analysis

Customer Support Intern Role Level: Entry-level position designed for students seeking practical experience in a global IT company.

Reporting Structure: Interns will report to their mentors and work closely with both technical and business teams.

Technical Impact: Interns will directly impact client experience, satisfaction, and help resolve technical questions encountered while using Infobip's platform.

Growth Opportunities:

  • Possibility to land a permanent job offer based on performance and business needs.
  • Continuous learning opportunities through practical work, feedback, and structured lectures by experts.
  • Exposure to complex business processes in a simple way and navigating a 7,500+ employee company.

📝 Enhancement Note: Infobip's internship program offers a unique opportunity for students to gain practical experience in a global IT company, with the potential for a permanent job offer upon completion.

🌐 Work Environment

Office Type: Infobip has multiple offices worldwide, with the Customer Support Internship based in Curitiba, Brazil.

Office Location(s): Curitiba, Brazil.

Workspace Context:

  • Collaborative work environment with both technical and business teams.
  • Opportunities to interact with international colleagues and support global customers.
  • Access to necessary equipment and resources for the role.

Work Schedule: The internship program starts in October 2025 and lasts for 1 year or 6 months, depending on the university's requirements. The working hours are not specified, but it is a part-time position.

📝 Enhancement Note: Infobip's work environment fosters collaboration, learning, and growth, with opportunities to work with international colleagues and support global customers.

📄 Application & Technical Interview Process

Interview Process:

  1. Online application submission through the provided link.
  2. Phone or video screening to assess communication skills and cultural fit.
  3. In-person or virtual interview to discuss the role, responsibilities, and expectations.

Portfolio Review Tips: N/A (not applicable for this role).

Technical Challenge Preparation: N/A (not applicable for this role).

ATS Keywords: Customer Support, Technical Troubleshooting, Communication, Problem Solving, Teamwork, Adaptability, Learning, Engineering, Technology, Applied Science.

📝 Enhancement Note: Infobip's application process focuses on assessing communication skills, cultural fit, and adaptability, as these are essential for a successful internship in customer support.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

  • Customer-centric approach, focusing on client experience and satisfaction.
  • Continuous learning and improvement.
  • Collaboration and teamwork, both within the Customer Support team and with other departments.
  • Adaptability and problem-solving mindset.

Collaboration Style:

  • Cross-functional integration between Customer Support, technical, and business teams.
  • Code review culture and peer programming practices for internal processes and customer experience improvement.
  • Knowledge sharing, technical mentoring, and continuous learning opportunities.

📝 Enhancement Note: Infobip's Customer Support team values customer-centricity, continuous learning, collaboration, and adaptability, fostering a dynamic and supportive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Resolving technical issues and providing clear, accurate information to clients in minutes.
  • Finding workarounds when issues appear and understanding client needs.
  • Improving internal processes, customer experience, and service quality.

Learning & Development Opportunities:

  • Gaining practical experience in a global IT company.
  • Learning about Infobip's products, solutions, and business through an onboarding program.
  • Developing troubleshooting skills and mindset while growing technical expertise in multiple areas.
  • Experiencing working in an international, multi-cultural environment and supporting global customers.

📝 Enhancement Note: Infobip's internship program presents various technical challenges and learning opportunities, allowing interns to develop their skills and gain valuable experience in a global IT company.

💡 Interview Preparation

Technical Questions:

  • How do you approach resolving technical issues for customers?
  • Can you describe a time when you had to find a workaround for a problem, and how did you handle it?
  • How do you stay organized and manage your time when working on multiple tasks or projects?

Company & Culture Questions:

  • Why are you interested in this Customer Support Internship at Infobip?
  • How do you think you can contribute to our team and help us improve our customer support processes?
  • What do you expect to learn from this internship experience?

Portfolio Presentation Strategy: N/A (not applicable for this role).

📝 Enhancement Note: Infobip's interview process focuses on assessing communication skills, problem-solving abilities, and cultural fit, as these are essential for a successful internship in customer support.

📌 Application Steps

To apply for this Customer Support Internship at Infobip:

  1. Submit your application through the provided link.
  2. Prepare for a phone or video screening to assess your communication skills and cultural fit.
  3. Research Infobip's products, solutions, and business to demonstrate your interest and understanding of the role.
  4. Prepare for an in-person or virtual interview to discuss the role, responsibilities, and expectations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Candidates should be studying a bachelor's degree in engineering, technology, or applied science with no prior professional experience. Fluency in English and the ability to work in Curitiba are also required.