Customer Support - Front Office

📍 Job Overview

• Job Title: Customer Support - Front Office
• Company: CRIF S.p.A.
• Location: Amman, Al ‘Āşimah, Jordan
• Job Type: On-site
• Category: Customer Support
• Date Posted: June 18, 2025
• Experience Level: Entry-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

The Customer Support - Front Office role involves providing customer support in a front office setting. This position requires a strong customer focus, excellent communication skills, and the ability to handle customer inquiries and resolve issues efficiently.

📝 Enhancement Note: This role is ideal for individuals looking to start their career in customer support or those with limited experience seeking to gain practical experience in a customer-facing environment.

💻 Primary Responsibilities

• Customer Interaction: Handle customer inquiries and complaints via phone, email, and in-person visits, ensuring customer satisfaction and loyalty.
• Issue Resolution: Troubleshoot and resolve customer issues, escalating complex problems to the appropriate team members when necessary.
• Sales Support: Assist customers with product information, pricing, and availability, contributing to the sales process.
• Administrative Tasks: Maintain customer records, update databases, and perform other administrative tasks to ensure smooth operation of the front office.
• Team Collaboration: Work closely with other departments, such as sales and technical support, to address customer needs and improve overall customer experience.

📝 Enhancement Note: While this role focuses primarily on customer support, there may be opportunities to contribute to sales and collaborate with other departments, providing a well-rounded work experience.

🎓 Skills & Qualifications

Education: A high school diploma or equivalent is typically required for this role. Relevant coursework in business, customer service, or a related field can be beneficial.

Experience: Previous customer service or front office experience is desirable but not always required. Candidates with strong interpersonal skills and a customer-focused mindset are encouraged to apply.

Required Skills:

• Excellent communication skills in English (both verbal and written)
• Strong active listening and problem-solving skills
• Ability to work well under pressure and maintain a positive attitude
• Proficiency in using customer relationship management (CRM) software and other relevant tools
• Basic computer literacy and familiarity with office software

Preferred Skills:

• Previous customer support or front office experience
• Knowledge of the company's products or services
• Familiarity with customer service metrics and key performance indicators (KPIs)
• Ability to speak additional languages, particularly Arabic or other local languages

📝 Enhancement Note: While not always required, previous customer support experience and knowledge of the company's products can help candidates excel in this role and contribute to the team more effectively.

📊 Web Portfolio & Project Requirements (N/A)

As this role does not involve web development or server administration, portfolio and project requirements are not applicable.

💵 Compensation & Benefits

Salary Range: The average salary for a Customer Support - Front Office role in Amman, Jordan, is around 400-600 JOD (Jordanian Dinar) per month, according to regional salary standards and cost of living. However, the specific salary for this role may vary depending on the candidate's qualifications and experience.

Benefits: Benefits may include health insurance, retirement plans, and other employee perks. For detailed information about benefits, please refer to the company's career page or contact the hiring manager.

Working Hours: The role requires working a full-time schedule, typically Monday through Friday, with some flexibility to accommodate customer needs. Overtime may be required during peak periods.

📝 Enhancement Note: Salary and benefits information should be verified with the hiring organization, as they may vary based on individual circumstances and company policies.

🎯 Team & Company Context

🏢 Company Culture

Industry: CRIF S.p.A. operates in the credit information and business information industry, providing services to financial institutions and other businesses. This role is part of the company's customer support team, which plays a crucial role in maintaining customer satisfaction and loyalty.

Company Size: CRIF S.p.A. is a medium-sized company with a global presence, employing over 3,000 people across 20 countries. This size allows for opportunities for growth and development within the company.

Founded: CRIF S.p.A. was founded in 1988 in Bologna, Italy, and has since expanded its operations worldwide.

Team Structure: The customer support team is likely to consist of several front office agents, team leaders, and supervisors. The team may also collaborate with other departments, such as sales and technical support, to address customer needs effectively.

Development Methodology: The customer support team is expected to follow established customer service processes and best practices, focusing on customer satisfaction, issue resolution, and continuous improvement.

Company Website: CRIF S.p.A. Website

📝 Enhancement Note: Company information is based on publicly available data and may not reflect the specific culture or dynamics of the Amman, Jordan, office.

📈 Career & Growth Analysis

Customer Support Career Level: This role is typically an entry-level position in the customer support career path. It provides an excellent opportunity to gain practical experience in customer service and develop essential skills for career progression.

Reporting Structure: The Customer Support - Front Office role may report directly to a team leader or supervisor, who oversees the day-to-day operations of the front office team.

Technical Impact: While this role does not directly impact web technology or infrastructure decisions, it plays a crucial part in maintaining customer satisfaction and loyalty, which can indirectly influence the company's products and services.

Growth Opportunities:

• Promotion to Team Leader/Supervisor: With experience and strong performance, candidates may advance to team leader or supervisor roles, overseeing the day-to-day operations of the front office team and mentoring junior team members.
• Transition to Other Departments: As employees gain experience and develop skills, they may explore opportunities in other departments, such as sales, marketing, or customer success.

📝 Enhancement Note: Career growth opportunities may vary depending on the specific needs and structure of the company's Amman, Jordan, office.

🌐 Work Environment

Office Type: The office environment is likely to be a professional, customer-facing setting, with a focus on maintaining a positive and welcoming atmosphere for customers.

Office Location(s): The role is based in Amman, Jordan, with the specific office location to be determined.

Workspace Context:

• Customer Interaction Area: The workspace is designed to facilitate customer interactions, with comfortable seating areas and efficient workstations for agents.
• Team Collaboration Space: The office may include dedicated spaces for team meetings, training sessions, and breaks to encourage collaboration and knowledge-sharing among team members.
• Customer Support Tools: The workspace is equipped with necessary tools, such as computers, phones, and customer relationship management (CRM) software, to enable agents to handle customer inquiries and resolve issues effectively.

Work Schedule: The role requires working a full-time schedule, typically Monday through Friday, with some flexibility to accommodate customer needs. Overtime may be required during peak periods.

📝 Enhancement Note: Work environment details may vary depending on the specific office layout and customer support processes implemented by the company.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief phone or video call to assess communication skills, customer service experience, and cultural fit.
2. On-site Interview: A face-to-face interview with the hiring manager or team leader to discuss the role, company culture, and answer any questions the candidate may have.
3. Role-play Scenario: A role-play scenario to evaluate the candidate's problem-solving skills, customer service approach, and ability to handle customer inquiries and complaints.
4. Background Check: A background check may be required as part of the onboarding process, depending on the company's policies and the nature of the role.

Portfolio Review Tips (N/A): As this role does not involve web development or server administration, portfolio review tips are not applicable.

Technical Challenge Preparation (N/A): Technical challenge preparation is not applicable to this role, as it focuses primarily on customer support and communication skills.

ATS Keywords: While this role does not involve web development or server administration, relevant keywords for the resume may include:

• Customer service
• Front office
• Issue resolution
• Customer satisfaction
• Sales support
• Administrative tasks
• Team collaboration
• Customer relationship management (CRM)
• Problem-solving
• Communication skills
• Active listening
• Customer-focused mindset

📝 Enhancement Note: While this role does not require web technology-specific skills, emphasizing relevant customer service and communication skills in the resume can help candidates stand out during the application process.

🛠 Technology Stack & Web Infrastructure (N/A)

As this role does not involve web development or server administration, technology stack and web infrastructure information are not applicable.

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: Prioritizing customer needs and ensuring customer satisfaction in all interactions.
• Communication: Maintaining open, honest, and effective communication with customers and team members.
• Problem-solving: Demonstrating a proactive approach to identifying and resolving customer issues.
• Teamwork: Collaborating with team members and other departments to address customer needs and improve overall customer experience.

Collaboration Style:

• Cross-functional Collaboration: Working closely with other departments, such as sales and technical support, to address customer needs and improve overall customer experience.
• Knowledge Sharing: Encouraging team members to share their experiences and insights to help one another grow and improve.
• Continuous Learning: Fostering a culture of continuous learning and development to stay up-to-date with industry best practices and new technologies.

📝 Enhancement Note: Company culture and values may vary depending on the specific office and team dynamics within CRIF S.p.A.

⚡ Challenges & Growth Opportunities

Technical Challenges (N/A): As this role does not involve web development or server administration, technical challenges are not applicable.

Learning & Development Opportunities:

• On-the-Job Training: The role offers opportunities to gain practical experience in customer service and develop essential skills, such as communication, problem-solving, and active listening.
• Company Training Programs: CRIF S.p.A. may offer training programs and workshops to help employees develop their skills and advance their careers.
• Industry Conferences and Events: Attending industry conferences and events can provide valuable insights into best practices, emerging trends, and new technologies in the customer support field.

📝 Enhancement Note: Learning and development opportunities may vary depending on the specific needs and resources of the company's Amman, Jordan, office.

💡 Interview Preparation

Technical Questions (N/A): As this role does not involve web development or server administration, technical questions are not applicable.

Company & Culture Questions:

• Customer Service Philosophy: How do you approach customer service, and what strategies do you use to ensure customer satisfaction?
• Problem-solving Scenarios: Describe a challenging customer service situation you've faced in the past and how you handled it.
• Teamwork and Collaboration: How do you collaborate with team members and other departments to address customer needs and improve overall customer experience?

Portfolio Presentation Strategy (N/A): As this role does not involve web development or server administration, a portfolio presentation strategy is not applicable.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong communication skills, customer service experience, and a customer-focused mindset.

📌 Application Steps

To apply for this Customer Support - Front Office position:

1. Submit your application through the CRIF careers website.
2. Tailor your resume to highlight relevant customer service experience, communication skills, and any other qualifications that make you a strong fit for the role.
3. Prepare for the phone/video screen and on-site interview by researching the company, practicing common customer service scenarios, and reflecting on your customer service experience and approach.
4. If invited for a role-play scenario, approach it as an opportunity to demonstrate your problem-solving skills, customer service approach, and ability to handle customer inquiries and complaints.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.