Customer Support Executive - Taiwan Market

📍 Job Overview

• Job Title: Customer Support Executive - Taiwan Market
• Company: FUJIFILM Business Innovation
• Location: Malaysia
• Job Type: Full time
• Category: Customer Support & Services
• Date Posted: 2025-06-03

🚀 Role Summary

• Serve as the first point of contact for FUJIFILM Business Innovation customers, providing exceptional support for general enquiries, consumables orders, and service support requirements.
• Leverage knowledge bases to efficiently diagnose and resolve hardware or software-related problems, maximizing device uptime and minimizing escalations.
• Maintain a professional image of the Customer Support Center and the company as a whole while adhering to FUJIFILM Business Innovation's policies and procedures.

📝 Enhancement Note: This role requires strong communication skills, problem-solving abilities, and a customer-centric mindset to deliver outstanding support and contribute to the company's overall success.

💻 Primary Responsibilities

• Customer Interaction: Handle inbound calls, emails, and chat requests from customers, addressing their enquiries and concerns professionally and efficiently.
• Troubleshooting: Utilize available knowledge bases and resources to diagnose and resolve hardware or software-related issues, aiming for first call resolution.
• Order Processing: Manage consumables and supplies orders for customers, ensuring accurate and timely delivery.
• Logging & Documentation: Correctly identify call types, utilize appropriate system resources, and adhere to logging procedures to maintain accurate records.
• Quality & Environmental Responsibility: Conduct daily activities in accordance with FUJIFILM Business Innovation's quality and environmental policies.

📝 Enhancement Note: This role involves a high volume of customer interactions, requiring strong multitasking skills and the ability to maintain composure under pressure.

🎓 Skills & Qualifications

Education: A degree in any discipline is required. Fresh graduates are encouraged to apply.

Experience: At least one (1) year of working experience in a contact center or customer support-related field is preferred.

Required Skills:

• Excellent communication skills in Mandarin and English.
• Strong problem-solving skills and the ability to think critically.
• Proficiency in relevant computer applications, such as MS Office.
• Highly motivated and result-oriented, with a team player attitude and good interpersonal skills.
• Ability to work independently and handle stressful situations appropriately.
• Availability to work on rotational shifts and public holidays.

Preferred Skills:

• Previous experience in a customer support role within the technology or imaging industry.
• Familiarity with FUJIFILM Business Innovation's products and services.

📝 Enhancement Note: While not explicitly stated, having a basic understanding of imaging equipment, software, or relevant industry knowledge may be beneficial for this role.

📊 Web Portfolio & Project Requirements (Not Applicable)

📝 Enhancement Note: As this role is focused on customer support and does not involve web development or server administration, there are no specific portfolio or project requirements.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Malaysia typically falls between MYR 2,500 to MYR 3,500 per month, based on experience and qualifications. This estimate is derived from market research and industry standards for entry-level customer support roles.

Benefits:

• Competitive salary package.
• Attractive employee benefits and discounts on FUJIFILM Business Innovation products and services.
• Opportunities for career growth and development within the company.
• A dynamic and multicultural work environment.

Working Hours: The working hours for this role are typically 40 hours per week, with the possibility of working rotational shifts and public holidays as required.

📝 Enhancement Note: The provided salary range is an estimate and may vary based on individual qualifications, experience, and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: FUJIFILM Business Innovation operates in the imaging and business services industry, with a strong focus on customer support and service excellence.

Company Size: FUJIFILM Business Innovation is a large, multinational corporation with a significant presence in the Asia-Pacific region. This size offers opportunities for career growth and exposure to diverse teams and projects.

Founded: FUJIFILM Business Innovation was founded in 2021, following the integration of FUJIFILM's document solutions and business services divisions.

Team Structure: The customer support team is organized into regional units, with each team consisting of customer support executives, team leaders, and managers. The team works closely with other departments, such as sales, marketing, and technical support, to ensure customer satisfaction and service excellence.

Development Methodology: FUJIFILM Business Innovation employs a customer-centric approach to service delivery, focusing on continuous improvement and innovation to meet customer needs and expectations.

Company Website: https://www.fujifilm.com/fbsg/

📝 Enhancement Note: FUJIFILM Business Innovation's company culture emphasizes customer focus, teamwork, and continuous improvement, providing a supportive environment for professional growth and development.

📈 Career & Growth Analysis

Customer Support Executive Career Level: This role is an entry-level position within the customer support career path, focusing on providing exceptional customer service and support.

Reporting Structure: Customer Support Executives report directly to the Team Leader or Manager, who oversees the day-to-day operations of the customer support team.

Technical Impact: In this role, you will have a direct impact on customer satisfaction and loyalty by providing timely, accurate, and professional support. Your performance will contribute to the overall success of the customer support team and the company as a whole.

Growth Opportunities:

• Team Leader/Manager: With experience and strong performance, you may have the opportunity to advance to a team leadership role, overseeing a team of customer support executives and contributing to team strategy and development.
• Specialist Roles: As you gain expertise in specific product lines or service areas, you may have the opportunity to specialize in a particular field, such as technical support or account management.
• Cross-functional Roles: With experience and a strong understanding of the business, you may have the opportunity to transition into other departments, such as sales, marketing, or product management.

📝 Enhancement Note: Career progression in FUJIFILM Business Innovation is based on a combination of experience, performance, and individual development. The company offers various training and development opportunities to support employees' growth and career advancement.

🌐 Work Environment

Office Type: The work environment is a modern, open-plan office with a collaborative and multicultural atmosphere.

Office Location(s): The primary office for this role is located in Selangor, Malaysia. However, the role supports the Taiwan market, and remote work arrangements may be considered for the right candidate.

Workspace Context:

• Collaboration: The workspace encourages teamwork and collaboration, with shared workspaces and regular team meetings.
• Technology: Customer Support Executives have access to the necessary tools and resources to perform their jobs effectively, including customer relationship management (CRM) software, knowledge bases, and communication platforms.
• Flexibility: The work environment offers a degree of flexibility, with the possibility of working rotational shifts and remote work arrangements.

Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 6:00 PM, with a one-hour lunch break. However, the role may require working rotational shifts, including evenings, weekends, and public holidays, to provide 24/7 customer support coverage.

📝 Enhancement Note: FUJIFILM Business Innovation's work environment fosters a culture of collaboration, innovation, and continuous improvement, providing a supportive and engaging atmosphere for employees.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief phone or video call to assess communication skills, language proficiency, and cultural fit.
2. Behavioral Interview: A more in-depth discussion focused on problem-solving skills, customer service experience, and adaptability.
3. Role-play Scenario: A role-play exercise simulating a customer interaction to evaluate communication, problem-solving, and customer service skills.
4. Final Interview: A meeting with the hiring manager or team leader to discuss the candidate's fit for the role and the team.

Portfolio Review Tips: Not Applicable

Technical Challenge Preparation: Not Applicable

ATS Keywords: Customer Support, Communication, Problem-Solving, Mandarin, English, MS Office, Team Player, Interpersonal Skills, Independence, Stress Management, Rotational Shifts, Public Holidays

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's communication skills, problem-solving abilities, and cultural fit within the customer support team. Preparation should focus on demonstrating strong customer service skills and a customer-centric mindset.

🛠 Technology Stack & Web Infrastructure (Not Applicable)

📝 Enhancement Note: As this role is focused on customer support and does not involve web development or server administration, there is no technology stack or web infrastructure to consider.

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: Putting the customer at the heart of everything we do, striving to exceed customer expectations, and building strong, lasting customer relationships.
• Integrity: Upholding the highest ethical standards, being honest and transparent in our interactions with customers and colleagues, and acting with professionalism and respect.
• Teamwork: Collaborating effectively with colleagues across the organization to deliver exceptional customer service and support.
• Continuous Improvement: Constantly seeking to improve our skills, knowledge, and processes to better serve our customers and drive business success.

Collaboration Style:

• Cross-functional Collaboration: Working closely with other departments, such as sales, marketing, and technical support, to ensure customer satisfaction and service excellence.
• Knowledge Sharing: Actively sharing knowledge and best practices with colleagues to improve individual and team performance.
• Regular Communication: Maintaining open lines of communication with colleagues, team leaders, and managers to ensure everyone is aligned and working towards common goals.

📝 Enhancement Note: FUJIFILM Business Innovation's customer support team culture emphasizes customer focus, teamwork, and continuous improvement, providing a supportive environment for professional growth and development.

⚡ Challenges & Growth Opportunities

Technical Challenges: Not Applicable

Learning & Development Opportunities:

• Training Programs: FUJIFILM Business Innovation offers various training programs to help employees develop their skills and advance their careers, including customer service training, product training, and leadership development programs.
• On-the-Job Training: Opportunities for on-the-job training and mentoring from experienced team members to help new employees acclimate to the role and the organization.
• Career Progression: With experience and strong performance, employees may have the opportunity to advance to team leadership roles or transition into other departments within the organization.

📝 Enhancement Note: FUJIFILM Business Innovation's learning and development opportunities are designed to support employees' growth and career advancement, providing a clear path for professional development and success.

💡 Interview Preparation

Technical Questions: Not Applicable

Company & Culture Questions:

• Company Knowledge: Demonstrate your understanding of FUJIFILM Business Innovation's products, services, and company culture by researching the organization and preparing thoughtful questions to ask during the interview.
• Customer Service Scenario: Prepare examples of your customer service experience, highlighting your ability to handle challenging customers, resolve complex issues, and maintain a positive attitude under pressure.
• Problem-Solving Skills: Prepare examples of your problem-solving skills, demonstrating your ability to think critically, analyze situations, and develop effective solutions.

Portfolio Presentation Strategy: Not Applicable

📝 Enhancement Note: Preparation for the customer support executive interview should focus on demonstrating strong communication skills, problem-solving abilities, and a customer-centric mindset. Researching the company and preparing examples of your customer service and problem-solving experiences will help you succeed in the interview process.

📌 Application Steps

To apply for this customer support executive position:

1. Submit your application through the provided link.
2. Tailor your resume and cover letter to highlight your customer service experience, communication skills, and problem-solving abilities.
3. Prepare for the interview process by researching the company, practicing common customer service scenarios, and reflecting on your problem-solving skills and experiences.
4. Dress professionally and arrive on time for your interviews, demonstrating your commitment to the role and the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.