📍 Job Overview

Job Title: Customer Support Executive
Company: Sleek
Location: Malaysia (Remote)
Job Type: Full-Time
Category: Customer Support
Date Posted: June 13, 2025
Experience Level: 0-2 years
Remote Status: Remote (Malaysia)

🚀 Role Summary

Trilingual Support: Provide exceptional customer support in English, Mandarin, and Cantonese across multiple channels (email, live chat, phone).
Problem Solving: Troubleshoot and resolve customer issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
Collaboration: Work closely with various internal teams (Sales, Compliance, Corporate Secretary, Accounting, and Tech) to ensure seamless service.
Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content.

📝 Enhancement Note: This role requires strong multilingual communication skills and the ability to thrive in a remote, fast-paced environment. Familiarity with Hong Kong business regulations is a plus but not required.

💻 Primary Responsibilities

Multichannel Support: Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity. Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions).
Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
Collaboration: Work closely with various internal teams to ensure seamless service.
Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content.

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to work independently in a remote setting.

🎓 Skills & Qualifications

Education: Bachelor's degree in any field (preferably with a focus on business, communications, or a related discipline).

Experience: 0-2 years in customer support, preferably in fintech, SaaS, or professional services.

Required Skills:

Trilingual proficiency in English, Mandarin, and Cantonese (written and spoken)
Tech-savvy with experience in Zendesk, Aircall, Slack, and Gmail
Strong problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and remotely

Preferred Skills:

Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings)
Experience in a fast-paced startup/scale-up environment

📝 Enhancement Note: While not required, familiarity with Hong Kong business regulations and experience in a fast-paced startup environment can be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: MYR 3,000 - 4,500 per month (based on experience and performance)

Benefits:

Annual leave
Team retreats

Working Hours: 40 hours per week, with flexibility for occasional overtime as needed

📝 Enhancement Note: The salary range provided is based on market research for customer support roles in Malaysia and takes into account the candidate's experience level and the remote nature of the position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Business services and fintech

Company Size: Medium (15,000 customers, 450 staff)

Founded: 2017

Team Structure: The customer support team works closely with various internal teams, including Sales, Compliance, Corporate Secretary, Accounting, and Tech. The team is responsible for providing fast, empathetic, and solutions-driven support across languages and time zones.

Development Methodology: Sleek operates in an agile and collaborative environment, with a focus on continuous improvement and innovation.

Company Website: Sleek

📝 Enhancement Note: Sleek's company culture is characterized by a strong focus on customer delight, innovation, and collaboration. The company's agile and collaborative environment encourages continuous improvement and innovation.

📈 Career & Growth Analysis

Customer Support Executive Career Level: This role is an entry-level position in customer support, with opportunities for growth and development within the team and the broader organization.

Reporting Structure: The Customer Support Executive will report directly to the Customer Support Manager.

Technical Impact: The Customer Support Executive will have a direct impact on customer satisfaction and retention by providing exceptional support and resolving customer issues efficiently.

Growth Opportunities:

Promotion to Senior Customer Support Executive: After 1-2 years of exceptional performance, the Customer Support Executive may be promoted to a senior role, with additional responsibilities and leadership opportunities.
Transfer to another department: With experience and strong performance, Customer Support Executives may explore opportunities in other departments, such as Sales, Compliance, or Tech.

📝 Enhancement Note: While this role is entry-level, there are clear opportunities for growth and development within the customer support team and the broader organization.

🌐 Work Environment

Office Type: Fully remote (Malaysia)

Office Location(s): N/A (fully remote)

Workspace Context:

Remote Work: The Customer Support Executive will work remotely, with a quiet workspace and stable internet connection required.
Collaboration Tools: Sleek uses various collaboration tools, including Zendesk, Aircall, Slack, and Gmail, to facilitate communication and support.
Time Zones: The Customer Support Executive will work primarily with customers and teams in Hong Kong time zones.

Work Schedule: The Customer Support Executive will work a standard 40-hour workweek, with flexibility for occasional overtime as needed.

📝 Enhancement Note: The fully remote nature of this role requires strong self-motivation, time management, and communication skills.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills and cultural fit.
Role-Play Scenario: A role-play scenario to evaluate problem-solving skills and customer support capabilities.
Final Interview: A final interview with the Customer Support Manager to discuss the role and company culture in more detail.

Portfolio Review Tips: N/A (not applicable for this role)

Technical Challenge Preparation: N/A (not applicable for this role)

ATS Keywords: Customer support, multilingual, problem-solving, collaboration, continuous improvement, remote work, Hong Kong business regulations

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, problem-solving abilities, and cultural fit. Familiarity with Hong Kong business regulations is a plus but not required.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Customer-First: Always prioritize customer needs and strive to provide exceptional support.
Problem-Solving: Be proactive in identifying and resolving customer issues.
Collaboration: Work closely with internal teams to ensure seamless service.
Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content.

Collaboration Style:

Cross-Functional Integration: Work closely with various internal teams (Sales, Compliance, Corporate Secretary, Accounting, and Tech) to ensure seamless service.
Code Review Culture: Regularly review and improve customer support processes and workflows.
Knowledge Sharing: Share best practices and learn from colleagues to continuously improve customer support capabilities.

📝 Enhancement Note: Sleek's customer support team values a customer-first approach, strong problem-solving skills, collaboration, and continuous improvement. The team operates in a cross-functional and collaborative environment, with a focus on knowledge sharing and best practice development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barriers: Overcome language barriers and provide exceptional support in English, Mandarin, and Cantonese.
Time Zone Differences: Work with customers and teams in different time zones to ensure seamless support and communication.
Issue Escalation: Escalate complex issues to internal teams and facilitate resolution.

Learning & Development Opportunities:

Product Training: Familiarize yourself with Sleek's products and services to provide accurate and up-to-date support.
Soft Skills Development: Develop and improve communication, problem-solving, and collaboration skills.
Career Progression: Explore opportunities for growth and development within the customer support team and the broader organization.

📝 Enhancement Note: The technical challenges in this role revolve around language barriers, time zone differences, and issue escalation. The learning and development opportunities focus on product training, soft skills development, and career progression.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Demonstrate strong communication skills in English, Mandarin, and Cantonese.
Problem-Solving: Provide examples of how you have resolved complex customer issues in previous roles.
Customer Support Experience: Discuss your experience in customer support and the challenges you have faced in previous roles.

Company & Culture Questions:

Company Knowledge: Demonstrate your understanding of Sleek's products, services, and company culture.
Cultural Fit: Explain why you are a good fit for Sleek's customer support team and company culture.
Long-Term Goals: Discuss your long-term career goals and how this role fits into your career development plans.

Portfolio Presentation Strategy: N/A (not applicable for this role)

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, problem-solving abilities, and cultural fit. Familiarity with Sleek's products, services, and company culture is essential for success in this role.

📌 Application Steps

To apply for this Customer Support Executive position:

Submit your application through the Sleek job portal.
Prepare for the phone/video screen by practicing your communication skills and familiarizing yourself with Sleek's products and services.
Prepare for the role-play scenario by thinking through common customer issues and how you would resolve them.
Research Sleek's company culture and be prepared to discuss your cultural fit and long-term career goals.

📝 Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support roles
Include multilingual communication skills, problem-solving techniques, and customer support methodologies
Emphasize customer-first mindset, collaboration, and continuous improvement
Address remote work requirements, time zone differences, and issue escalation processes
Focus on customer support career progression, soft skills development, and company culture integration

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information
Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture
Be comprehensive but concise, prioritizing actionable information over descriptive text
Strategically distribute customer support and relevant keywords throughout all sections naturally
Provide realistic salary ranges based on location, experience level, and customer support specialization

Industry Expertise:

Include specific customer support tools, platforms, and communication channels relevant to the role
Address customer support career progression paths and technical leadership opportunities in customer support teams
Provide tactical advice for customer support portfolio development, live demonstrations, and project case studies
Include customer support-specific interview preparation and problem-solving guidance
Emphasize multilingual communication, problem-solving, and customer experience principles

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout
Use customer support and relevant industry terminology appropriately and accurately
Include comprehensive benefits and growth opportunities relevant to customer support professionals
Provide actionable insights that give customer support candidates a competitive advantage
Focus on customer support team culture, cross-functional collaboration, and customer impact measurement

Customer Support Focus & Portfolio Emphasis:

Emphasize multilingual communication, problem-solving, and customer experience best practices
Include specific portfolio requirements tailored to the customer support discipline and role level
Address language barriers, time zone differences, and issue escalation processes
Focus on problem-solving methods, customer experience optimization, and customer support architecture
Include technical presentation skills and stakeholder communication for customer support projects

Avoid:

Generic business jargon not relevant to customer support roles
Placeholder text or incomplete sections
Repetitive content across different sections
Non-customer support terminology unless relevant to the specific customer support role
Marketing language unrelated to customer support, communication, or user experience

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support professionals evaluating career opportunities and preparing for technical interviews in the customer support industry.

Customer Support Executive