📍 Job Overview

Job Title: Customer Support Engineer - Chromatography Solutions (LC-MS, GC-MS)
Company: Agilent Technologies
Location: Denmark (Glostrup)
Job Type: Full-Time, Hybrid
Category: Technical Support, Customer Service
Date Posted: July 9, 2025
Experience Level: Intermediate (2-5 years)
Remote Status: Hybrid (Remote + On-site)

🚀 Role Summary

Provide on-site support and maintenance for Agilent's chromatography solutions (LC-MS, GC-MS) in Denmark
Collaborate with customers and internal teams to understand and address their needs
Travel to customer sites mainly in the capital region and rest of Denmark
Enjoy working autonomously and as part of a team, with strong communication and problem-solving skills

📝 Enhancement Note: This role requires a unique blend of technical expertise in chromatography and strong customer service skills, with a focus on building relationships and providing excellent support to customers.

💻 Primary Responsibilities

Customer Support: Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities for chromatography solutions
Customer Interaction: Contact customers in a timely manner, schedule services efficiently, and communicate proactively before, during, and after service
Team Collaboration: Work with managers and sales teams to understand and meet customer needs and expectations, and maintain Agilent's customer service reputation
Administrative Tasks: Complete administrative paperwork and computer reports promptly and accurately, and provide feedback to relevant teams and vendors
Problem Solving: Address customer requests for service and resolve performance anomalies encountered, using the complaint handling system as required

🎓 Skills & Qualifications

Education: Bachelor's degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related field

Experience: Hands-on experience with liquid chromatography solutions (GC/GC-MS or LC/LC-MS), either as an end-user or in a similar technical support role. Previous experience in Pharma is a strong plus.

Required Skills:

Proficiency in Danish and/or English
Valid driving license
Strong communication and written skills
Customer-oriented mindset
Problem-solving skills
Ability to work both autonomously and as part of a team

Preferred Skills:

Experience with Agilent's chromatography solutions (LC-MS, GC-MS)
Familiarity with Pharma industry standards and workflows

📝 Enhancement Note: While specific experience with Agilent's chromatography solutions is not required, it would be beneficial for candidates to have a solid understanding of liquid chromatography principles and hands-on experience with similar systems.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: DKK 35,000 - 45,000 per month (gross), based on experience and location. [Source: Glassdoor, Payscale, and local salary standards]

Benefits:

Permanent Contract
Outstanding company culture
Career development opportunities
Company Car
Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance, and more

Working Hours: 40 hours per week, with a flexible schedule that includes remote work and on-site customer visits

📝 Enhancement Note: Salary range is estimated based on local salary standards and market research. Actual salary may vary based on individual qualifications and experience.

🎯 Team & Company Context

Company Culture: Agilent inspires and supports discoveries that advance the quality of life. They provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise.

Team Structure: The Customer Support team works closely with sales, marketing, and product development teams to ensure customer satisfaction and gather feedback for continuous improvement.

Development Methodology: Agilent follows a structured approach to customer support, focusing on proactive communication, efficient issue resolution, and continuous learning to improve service quality.

Company Website: www.agilent.com

📝 Enhancement Note: Agilent's company culture emphasizes innovation, collaboration, and a customer-centric approach, making it an attractive employer for customer-focused professionals.

📈 Career & Growth Analysis

Customer Support Engineer Career Level: This role is an intermediate-level position, focusing on providing excellent customer support and maintaining Agilent's chromatography solutions. It offers opportunities for career growth through learning new applications, workflows, and technical skills.

Reporting Structure: Customer Support Engineers report to the Customer Support Manager and work closely with sales teams, product specialists, and other internal stakeholders.

Technical Impact: In this role, you will directly impact customers' laboratory operations by ensuring their chromatography solutions run smoothly and efficiently. Your work will enable scientists to make discoveries that enhance the quality of life.

Growth Opportunities:

Technical Skill Development: Gain hands-on experience with Agilent's chromatography solutions and expand your knowledge of related workflows and applications
Career Progression: Advance to more senior customer support roles or explore opportunities in other areas of the business, such as product development or technical training
Leadership Potential: Demonstrate strong performance and develop leadership skills to manage teams or mentor junior team members

📝 Enhancement Note: Agilent offers numerous opportunities for career growth and development, with a strong focus on continuous learning and skill-building.

🌐 Work Environment

Office Type: Hybrid (Remote + On-site), with a focus on customer visits and remote work for administrative tasks

Office Location(s): Denmark (Glostrup), with travel to customer sites mainly in the capital region and rest of Denmark

Workspace Context:

Remote Work: Enjoy the flexibility of working from home or other remote locations, with a focus on efficient communication and time management
Customer Sites: Travel to customer sites to provide on-site support and maintenance, with a company car provided for convenience
Team Interaction: Collaborate with internal teams, including sales, marketing, and product development, to ensure customer satisfaction and gather feedback for continuous improvement

Work Schedule: Full-time (40 hours per week), with a flexible schedule that includes remote work and on-site customer visits

📝 Enhancement Note: Agilent's hybrid work environment offers a balance between remote work and on-site customer visits, allowing for flexibility and efficient time management.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: Initial conversation to assess communication skills, customer focus, and technical background
Technical Assessment: Hands-on demonstration of problem-solving skills and familiarity with chromatography principles
On-site Visit: Visit a customer site to observe the candidate's ability to provide on-site support and maintain Agilent's chromatography solutions
Final Interview: Discussion of career goals, fit with Agilent's company culture, and next steps in the hiring process

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Brush up on liquid chromatography principles and hands-on experience with similar systems
Prepare for problem-solving scenarios and be ready to demonstrate your ability to work both autonomously and as part of a team
Familiarize yourself with Agilent's company culture and customer-centric approach to support

ATS Keywords: (N/A for this role)

📝 Enhancement Note: Agilent's interview process focuses on assessing candidates' technical skills, customer focus, and cultural fit, with a strong emphasis on hands-on experience and problem-solving abilities.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Put customers first and strive to understand their needs and expectations
Problem Solving: Approach challenges with a proactive and solutions-oriented mindset
Collaboration: Work effectively with internal teams and customers to achieve common goals
Continuous Learning: Stay up-to-date with industry trends and new applications to improve service quality

Collaboration Style:

Cross-functional Integration: Collaborate with sales, marketing, and product development teams to gather feedback and improve customer support processes
Code Review Culture: Regularly review and discuss customer interactions to ensure consistent service quality and identify areas for improvement
Knowledge Sharing: Share best practices and learn from colleagues to enhance individual and team performance

📝 Enhancement Note: Agilent's customer support culture emphasizes customer focus, problem-solving, and collaboration, with a strong emphasis on continuous learning and improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Expectations: Manage customer expectations and ensure their satisfaction with Agilent's chromatography solutions
Problem Resolution: Troubleshoot and resolve technical issues efficiently and effectively
Workload Management: Balance on-site customer visits and remote work responsibilities to maintain a healthy work-life balance
Emerging Technologies: Stay up-to-date with new applications and workflows to expand your technical skillset and provide excellent customer support

Learning & Development Opportunities:

Training Programs: Participate in Agilent's training programs to expand your knowledge of chromatography solutions and related workflows
Conferences & Events: Attend industry conferences and events to network with peers and learn about emerging technologies and best practices
Technical Mentoring: Seek guidance from experienced colleagues to develop your technical skills and advance your career

📝 Enhancement Note: Agilent offers numerous opportunities for technical skill development and career growth, with a strong focus on continuous learning and improvement.

💡 Interview Preparation

Technical Questions:

Chromatography Principles: Demonstrate a solid understanding of liquid chromatography principles and hands-on experience with similar systems
Problem-Solving Scenarios: Prepare for hypothetical scenarios that test your ability to troubleshoot technical issues and provide excellent customer support
Customer Interaction: Showcase your strong communication and customer service skills, with a focus on active listening and effective problem-solving

Company & Culture Questions:

Company Culture: Demonstrate your understanding of Agilent's company culture and customer-centric approach to support
Career Goals: Articulate your career goals and how this role fits into your long-term plans
Team Fit: Explain how your skills and experiences make you a strong fit for Agilent's customer support team

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: Prepare for technical questions that focus on your understanding of chromatography principles and problem-solving skills, as well as company and culture questions that assess your fit with Agilent's customer-centric approach to support.

📌 Application Steps

To apply for this Customer Support Engineer - Chromatography Solutions (LC-MS, GC-MS) position:

Submit your application through the application link provided
Tailor your resume to highlight your relevant experience with liquid chromatography solutions and customer service skills
Prepare for the interview process by brushing up on your technical skills and familiarizing yourself with Agilent's company culture and customer-centric approach to support
Research Agilent's products and services to demonstrate your enthusiasm for the role and commitment to providing excellent customer support

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Engineers - chromatography solutions (LC-MS, GC-MS)