Customer Support Engineer I (CRM)

📍 Job Overview

• Job Title: Customer Support Engineer I (CRM)
• Company: Tekion
• Location: Cincinnati, OH
• Job Type: On-site
• Category: Customer Support
• Date Posted: June 20, 2025
• Experience Level: Entry-level
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role involves customer support for a CRM system in the automotive industry, focusing on issue resolution and client communication.

💻 Primary Responsibilities

• 📝 Enhancement Note: The primary responsibilities revolve around customer issue management, troubleshooting, and communication with dealership clients.

• 📝 Enhancement Note: The role requires a strong understanding of the application and the ability to diagnose and address system issues efficiently.

• 📝 Enhancement Note: This role involves prioritizing multiple open issues, preparing reports, and documenting technical knowledge.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, IT, or a related field is preferred.

Experience: 0-2 years of experience in application, production, or product support.

Required Skills:

• Software support experience, preferably with CRM in the automotive sector
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to learn and master employer-specific software
• Complex problem-solving skills
• Ability to diagnose and address application issues
• Candidate should be ready for rotational shift

Preferred Skills:

• Basic understanding of the automotive industry

💵 Compensation & Benefits

Salary Range: Competitive compensation and generous stock options are offered.

Benefits:

• 100% employer-paid top-of-the-line medical, dental, and vision coverage
• Unlimited PTO and parental leave
• Free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early-stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• An open and transparent culture that encourages innovation, rewards performance, and discourages hierarchy
• Exciting opportunities for career growth and development

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: This role does not require a web portfolio as it is not web development or server administration-focused.

🎯 Team & Company Context

🏢 Company Culture

Industry: Automotive technology

Company Size: Early-stage, hyper-growth start-up

Founded: Not specified

Team Structure:

• The team is collaborative and agile, working both independently and together on projects.
• The team size and specialization areas are not specified.

Development Methodology:

• The team works in an agile environment, with standard procedures for proper escalation of unresolved issues to internal teams.

Company Website: Not specified

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level customer support role in the automotive technology industry.

Reporting Structure: Not specified

Technical Impact: Not specified

Growth Opportunities:

• The opportunity to grow and prosper in an early-stage, hyper-growth start-up.
• Exciting opportunities for career growth and development.

🌐 Work Environment

Office Type: On-site in West Chester, OH

Office Location(s): Not specified

Workspace Context:

• The workspace is collaborative, with a strong sense of community and collaboration.
• The work environment is dynamic, with a strong sense of community and collaboration.

Work Schedule: 12pm-9pm, Mon-Fri. Training will be on day shift for 2-3 months.

📄 Application & Technical Interview Process

Interview Process:

• The interview process involves a technical preparation recommendation and coding/configuration assessment focus.
• The interview process involves a web architecture expectations and system design discussion.
• The interview process involves a web development team interaction and cultural fit assessment.
• The interview process involves a final evaluation criteria and technical impact discussion.

Portfolio Review Tips: Not applicable, as this role is not web development or server administration-focused.

Technical Challenge Preparation:

• Typical web development exercise format and expectations
• Time management and solution architecture for web challenges
• Communication and technical explanation articulation for web concepts

ATS Keywords: Not applicable, as this role is not web development or server administration-focused.

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: This role is not web development or server administration-focused, so there is no technology stack or web infrastructure to list.

👥 Team Culture & Values

📝 Enhancement Note: The team culture and values are not specified in the provided job description.

🌱 Challenges & Growth Opportunities

📝 Enhancement Note: The challenges and growth opportunities are not specified in the provided job description.

💡 Interview Preparation

📝 Enhancement Note: The interview preparation tips are not specified in the provided job description.

📌 Application Steps

To apply for this customer support engineer I (CRM) position at Tekion:

• Submit your application through the application link provided.
• Prepare for a technical interview focusing on problem-solving skills, communication, and customer support experience.
• Research the company and the automotive technology industry to demonstrate your understanding and enthusiasm for the role.
• Be ready to discuss your experience with CRM systems and your ability to learn and master new software.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.