📍 Job Overview

Job Title: Customer Support Engineer for SFS
Company: KLA
Location: Yokohama, Japan
Job Type: On-site
Category: Customer Support Engineer
Date Posted: 2025-06-25
Experience Level: 2-5 years
Remote Status: On-site

🚀 Role Summary

Key Responsibilities: Troubleshoot and resolve issues in software and various systems, including optics and electro-mechanical systems. Work closely with customers to maintain high performance and productivity of KLA products.
Key Skills: Analytical skills, troubleshooting, interpersonal skills, communication skills, team player, technical proficiency, electromechanical equipment, cleanroom environment, semiconductor manufacturing knowledge.

📝 Enhancement Note: This role requires a strong understanding of software and hardware systems, as well as excellent communication skills to work effectively with customers.

💻 Primary Responsibilities

Troubleshooting: Diagnose and resolve issues in software and various systems, including optics and electro-mechanical systems.
Customer Interaction: Work closely with customers to understand their needs and maintain high performance and productivity of KLA products.
Problem Solving: Develop capabilities in using all available diagnostic resources to troubleshoot and resolve issues.
Technical Proficiency: Demonstrate technical proficiency in all aspects of assigned equipment set.
Teamwork: Collaborate with the team to ensure customer satisfaction and product reliability.

📝 Enhancement Note: This role requires strong analytical and problem-solving skills to effectively troubleshoot and resolve issues in complex systems.

🎓 Skills & Qualifications

Education: Technical college degree in engineering, electronics, physics, material science, or a related field.

Experience: 3+ years of relevant service support experience in semiconductor, automotive, medical equipment, or a related industry.

Required Skills:

Analytical skills
Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems
Strong interpersonal and communication skills
Ability to work under pressure and stringent timelines
Proficiency in working on electromechanical equipment within a cleanroom environment

Preferred Skills:

Experience or knowledge of semiconductor manufacturing process
Familiarity with KLA products and services

📝 Enhancement Note: While a technical college degree is preferred, relevant work experience in a related industry can also be considered for this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: ¥5,000,000 - ¥7,000,000 per year (Based on market research for Customer Support Engineers in Yokohama, Japan with 2-5 years of experience)

Benefits:

Competitive, family-friendly total rewards package
Opportunities for career growth and development
KLA is an equal opportunity employer

Working Hours: 40 hours per week, with the possibility of overtime during peak periods.

📝 Enhancement Note: The salary range provided is an estimate based on market research for Customer Support Engineers in Yokohama, Japan with 2-5 years of experience. Actual salary may vary based on individual qualifications and company discretion.

🎯 Team & Company Context

Company Culture: KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. They focus on innovation and invest 15% of sales back into R&D. The company values collaboration, continuous learning, and problem-solving.

Team Structure: The KLA Services team consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The team works together to maintain the high performance and productivity of KLA products through a flexible portfolio of services.

Development Methodology: KLA follows a structured approach to problem-solving, focusing on understanding customer needs, diagnosing issues, and implementing effective solutions. The company encourages continuous learning and improvement.

Company Website: KLA

📝 Enhancement Note: KLA's focus on innovation and continuous learning creates an environment that encourages professional growth and development for its employees.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level position within the Customer Support team at KLA. It offers opportunities for growth and development in technical skills and leadership.

Reporting Structure: The Customer Support Engineer reports directly to the Customer Support Manager and works closely with other teams, such as Field Operations and Engineering, to ensure customer satisfaction and product reliability.

Technical Impact: This role has a direct impact on customer satisfaction and product reliability. The Customer Support Engineer's ability to effectively troubleshoot and resolve issues ensures that KLA products maintain high performance and productivity.

Growth Opportunities:

Technical Skill Development: Gain experience in troubleshooting and resolving issues in various systems, including software, optics, and electro-mechanical systems. Develop expertise in using diagnostic resources and maintaining high product performance.
Leadership Potential: Demonstrate strong problem-solving skills, teamwork, and customer focus to take on more responsibilities and potentially move into a leadership role within the Customer Support team.
Career Progression: With experience and demonstrated success, consider moving into more senior roles within the Customer Support team or exploring opportunities in other areas of the business, such as Field Operations or Engineering.

📝 Enhancement Note: This role offers opportunities for growth and development in technical skills and leadership. With experience and demonstrated success, employees can progress to more senior roles within the Customer Support team or explore opportunities in other areas of the business.

🌐 Work Environment

Office Type: KLA's office in Yokohama, Japan offers a collaborative and innovative work environment, with a focus on continuous learning and problem-solving.

Office Location(s): The primary office location for this role is in Yokohama, Japan. However, the role requires travel up to 80% of the time to customer sites.

Workspace Context:

Collaborative Environment: Work closely with other teams, such as Field Operations and Engineering, to ensure customer satisfaction and product reliability.
Diagnostic Tools: Utilize various diagnostic tools and resources to troubleshoot and resolve issues in software and hardware systems.
Cleanroom Environment: Work on electromechanical equipment within a cleanroom environment to maintain high product performance and productivity.

Work Schedule: This role requires working under pressure and stringent timelines, as failure of company equipment may shut down customer manufacturing areas. The work schedule may include overtime during peak periods.

📝 Enhancement Note: The work environment for this role is collaborative and innovative, with a focus on continuous learning and problem-solving. The role requires travel up to 80% of the time to customer sites.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, qualifications, and expectations.
Technical Interview: A detailed discussion of the candidate's technical skills, experience, and problem-solving abilities. The interview may include questions about software, hardware, optics, and electro-mechanical systems, as well as diagnostic tools and resources.
Customer Interaction Simulation: A role-play scenario to assess the candidate's ability to work effectively with customers and understand their needs.
Final Interview: A meeting with the hiring manager to discuss the candidate's fit for the role and the team.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Brush up on analytical and problem-solving skills, focusing on software, hardware, optics, and electro-mechanical systems.
Familiarize yourself with diagnostic tools and resources used in the semiconductor manufacturing industry.
Prepare for customer interaction scenarios and demonstrate strong communication skills.

ATS Keywords: (N/A for this role)

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's technical skills, experience, and problem-solving abilities, as well as their ability to work effectively with customers.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values: (N/A for this role)

Collaboration Style:

Cross-functional Integration: Work closely with other teams, such as Field Operations and Engineering, to ensure customer satisfaction and product reliability.
Code Review Culture: Utilize diagnostic tools and resources to troubleshoot and resolve issues in software and hardware systems.
Knowledge Sharing: Share best practices and learn from colleagues to continuously improve technical skills and problem-solving abilities.

📝 Enhancement Note: KLA's team culture encourages collaboration, continuous learning, and problem-solving, with a focus on maintaining high product performance and customer satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and resolving issues in software and various systems, including optics and electro-mechanical systems.
Working under pressure and stringent timelines to maintain high product performance and productivity.
Developing expertise in using diagnostic resources and maintaining high product performance.

Learning & Development Opportunities:

Gain experience in troubleshooting and resolving issues in various systems, including software, optics, and electro-mechanical systems.
Develop expertise in using diagnostic resources and maintaining high product performance.
Explore opportunities for career growth and development within the Customer Support team or other areas of the business.

📝 Enhancement Note: This role offers opportunities for growth and development in technical skills and leadership. With experience and demonstrated success, employees can progress to more senior roles within the Customer Support team or explore opportunities in other areas of the business.

💡 Interview Preparation

Technical Questions:

Software & Hardware Systems: Questions about software, hardware, optics, and electro-mechanical systems, as well as diagnostic tools and resources.
Problem-solving: Scenarios that require analytical and problem-solving skills to troubleshoot and resolve issues in complex systems.
Customer Interaction: Questions about working effectively with customers and understanding their needs.

Company & Culture Questions:

Company Values: Questions about KLA's focus on innovation, continuous learning, and problem-solving.
Team Dynamics: Questions about working closely with other teams, such as Field Operations and Engineering, to ensure customer satisfaction and product reliability.
Career Growth: Questions about opportunities for growth and development within the Customer Support team or other areas of the business.

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: The interview process for this role focuses on assessing the candidate's technical skills, experience, and problem-solving abilities, as well as their ability to work effectively with customers. Prepare for questions about software, hardware, optics, and electro-mechanical systems, as well as diagnostic tools and resources.

📌 Application Steps

To apply for this Customer Support Engineer position:

Submit your application through the application link provided.
Prepare for the phone screen by reviewing the job description and considering your qualifications and expectations.
Brush up on your technical skills, focusing on software, hardware, optics, and electro-mechanical systems, as well as diagnostic tools and resources.
Familiarize yourself with KLA's company culture and values, focusing on innovation, continuous learning, and problem-solving.
Prepare for customer interaction scenarios and demonstrate strong communication skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Engineer for SFS