Customer Support Engineer at Saab

📍 Job Overview

Job Title: Customer Support Engineer
Company: Saab
Location: Linköping - Nobymalmsvägen 1, Sweden
Job Type: Full-Time
Category: Customer Support & Service
Date Posted: 2025-07-14
Experience Level: Intermediate (2-5 years)
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role is part of Saab's initiative to build a Customer Support Center, focusing on aftermarket support for Gripen customers. The primary goal is to handle and resolve customer inquiries efficiently, ensuring customer satisfaction and contract compliance.

💻 Primary Responsibilities

Handle and manage customer inquiries and support cases within the Customer Support Center.
Participate in and coordinate customer meetings and progress reporting.
Act as the central point of contact for customer support cases, coordinating resources across Saab's different departments.
Communicate and follow up on customer support cases, ensuring customer satisfaction and contract compliance.

🎓 Skills & Qualifications

Education: Relevant education or background in aviation, logistics, or a related field.

Experience: Proven experience in customer support, aviation maintenance, or a similar role.

Required Skills:

Strong customer focus and communication skills (written and verbal).
Coordination and problem-solving skills.
Ability to work in a team and coordinate resources across departments.
Technical knowledge of aviation or related industries.

Preferred Skills:

Experience in airworthiness, aviation technology, maintenance preparation, field service representation, or certified logistics.
Knowledge of Saab's products and services.

📝 Enhancement Note: While not explicitly stated, proficiency in Swedish is likely required for this role due to the location and language of the job listing.

📊 Web Portfolio & Project Requirements (N/A)

📝 Enhancement Note: As this is a customer support role, a portfolio is not typically required. However, demonstrating problem-solving skills and customer service experience through past projects or case studies could be beneficial.

💵 Compensation & Benefits

Salary Range: The salary range for this role is not provided. According to Glassdoor, the average salary for a Customer Support Engineer in Sweden is around 35,000 SEK per month (approximately 420,000 SEK per year). However, this can vary depending on the company and the candidate's experience.

Benefits:

Health insurance and pension plans.
Flexible working hours and remote work options (though this role is on-site, Saab does offer remote work for some roles).
Employee discounts on Saab products and services.
Opportunities for professional development and training.

Working Hours: Standard working hours are from 8:00 to 16:30, Monday to Friday. However, the role may require flexibility to accommodate customer needs and time zones.

📝 Enhancement Note: The salary range provided is an estimate based on market research and should be verified with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Saab is a leading defense and security company that provides military, civil security, and aerospace solutions. The company operates in over 35 countries and has around 25,500 employees.

Company Size: Saab is a large company with a global presence, offering opportunities for career growth and development.

Founded: Saab was founded in 1937 and has a long history in the aerospace and defense industry.

Team Structure:

The Customer Support Center is a new team within Saab's Aeronautics business area.
The team will work closely with other departments within Saab, such as Engineering, Production, and Quality Assurance.
The role reports directly to the Head of Customer Support Center.

Development Methodology:

Saab uses Agile methodologies for software development and project management.
The Customer Support Center will likely use a ticketing system to manage customer inquiries and track progress.
Collaboration tools such as Microsoft Teams and SharePoint will be used to facilitate communication and knowledge sharing.

Company Website: https://www.saab.com/

📝 Enhancement Note: The company culture at Saab is collaborative and focused on innovation. The company values diversity, inclusion, and continuous learning.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level position within the customer support and service field. It offers opportunities for career growth and development within Saab's customer support and service functions.

Reporting Structure: The role reports directly to the Head of Customer Support Center.

Technical Impact: The role has a direct impact on customer satisfaction and contract compliance. The successful candidate will play a crucial role in ensuring that Saab meets its customer service targets and maintains strong customer relationships.

Growth Opportunities:

As the Customer Support Center is a new team, there are opportunities for the successful candidate to grow with the team and take on more responsibilities as the team expands.
There may also be opportunities for the successful candidate to move into other roles within Saab, such as technical support or customer relationship management.

📝 Enhancement Note: The career growth opportunities for this role will depend on the success of the Customer Support Center and the needs of the business. However, Saab is a large company with a global presence, offering many opportunities for career development and growth.

🌐 Work Environment

Office Type: The role is based at Saab's headquarters in Linköping, Sweden. The office is a modern, collaborative workspace with state-of-the-art facilities and equipment.

Office Location(s): Linköping - Nobymalmsvägen 1, Sweden

Workspace Context:

The Customer Support Center will be a dedicated space within Saab's headquarters, designed to facilitate efficient customer support and communication.
The role may require travel to customer sites or other Saab locations, depending on the needs of the business.

Work Schedule: The role has standard working hours from 8:00 to 16:30, Monday to Friday. However, the role may require flexibility to accommodate customer needs and time zones.

📝 Enhancement Note: Saab offers a flexible work environment that encourages work-life balance. The company offers flexible working hours, remote work options, and employee discounts on Saab products and services.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screening to assess communication skills and cultural fit.
Technical interview to assess problem-solving skills and technical knowledge.
Final interview with the Head of Customer Support Center to discuss the role and company culture.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation:

Brush up on problem-solving skills and customer service experience.
Familiarize yourself with Saab's products and services.
Prepare questions to ask the interviewer about the role, the team, and the company.

ATS Keywords: (N/A)

📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's communication skills, problem-solving skills, and cultural fit. The candidate should be prepared to discuss their customer service experience and any relevant industry knowledge.

🛠 Technology Stack & Web Infrastructure (N/A)

📝 Enhancement Note: As this is a customer support role, there is no technology stack or web infrastructure associated with the position.

👥 Team Culture & Values

Web Development Values:

Customer focus and satisfaction.
Collaboration and teamwork.
Problem-solving and continuous improvement.
Innovation and adaptability.

Collaboration Style:

The Customer Support Center will work closely with other departments within Saab, such as Engineering, Production, and Quality Assurance.
The team will use collaboration tools such as Microsoft Teams and SharePoint to facilitate communication and knowledge sharing.
The role requires strong communication skills and the ability to coordinate resources across departments.

📝 Enhancement Note: Saab's company culture is collaborative and focused on innovation. The company values diversity, inclusion, and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing customer inquiries and support cases efficiently.
Coordinating resources across departments to resolve customer issues.
Ensuring customer satisfaction and contract compliance.

Learning & Development Opportunities:

Opportunities to develop customer service skills and knowledge of Saab's products and services.
Opportunities to grow with the Customer Support Center and take on more responsibilities as the team expands.
Opportunities to move into other roles within Saab, such as technical support or customer relationship management.

📝 Enhancement Note: The technical challenges for this role will depend on the nature of the customer inquiries and support cases. The candidate should be prepared to handle a wide range of customer issues and coordinate resources across departments to resolve them efficiently.

💡 Interview Preparation

Technical Questions:

Can you describe a time when you had to handle a difficult customer inquiry or support case? How did you resolve the issue?
How do you prioritize and manage multiple customer inquiries or support cases simultaneously?
How do you coordinate resources across departments to resolve customer issues?

Company & Culture Questions:

Why are you interested in this role and the Customer Support Center?
How do you see yourself contributing to the success of the Customer Support Center and Saab?
What do you think makes a great customer support engineer?

Portfolio Presentation Strategy: (N/A)

📌 Application Steps

To apply for this customer support engineer position:

Submit your application through the application link.
Customize your resume to highlight your customer service experience and any relevant industry knowledge.
Prepare for the interview process by brushing up on your problem-solving skills and customer service experience.
Research Saab's products and services to demonstrate your interest in the role and the company.

📝 Enhancement Note: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Engineer