Customer Support Engineer

📍 Job Overview

• Job Title: Customer Support Engineer
• Company: KLA
• Location: Bruck an der Mur, Steiermark, Austria
• Job Type: Full-Time, On-site
• Category: Technical Support, Customer Service
• Date Posted: May 12, 2025
• Experience Level: Entry-Level (0-2 years)
• Remote Status: On-site, with travel required

🚀 Role Summary

• Provide world-class support services to KLA's PCB territory customers, ensuring optimal performance of Orbotech systems and high customer satisfaction.
• Collaborate directly with customers to build strong relationships and represent KLA's company culture and values.
• Troubleshoot and diagnose pneumatic, vacuum, electronic, and computer issues to the component level, with a solid background in electronics, mechanical engineering, and vacuum technology.

📝 Enhancement Note: This role requires a strong technical foundation in various systems, excellent communication skills, and a willingness to travel to customer sites in Austria and Germany.

💻 Primary Responsibilities

• Customer Support: Provide service support to customers, encompassing system commissioning, breakdown repairs, and preventative maintenance support.
• Relationship Building: Generate a close working relationship with customers to enable the company to sell its product portfolio.
• Reporting: Timely completion of all field reports.
• Representation: Represent KLA's company culture and values in a respectable manner.
• Travel: Travel required by driving and flying as needed to support all services.

📝 Enhancement Note: This role requires a systematic and logical approach to problem-solving, adaptability to working hours and conditions, and the ability to work independently or as part of a team.

🎓 Skills & Qualifications

Education: Master's or Bachelor's degree in a relevant field, such as Electrical Engineering, Mechanical Engineering, or a related discipline.

Experience: 0-2 years of related work experience, with a strong background in electronics, mechanical engineering, vacuum technology, and basic knowledge of printed circuit board technologies.

Required Skills:

• Troubleshooting and diagnostic skills for pneumatic, vacuum, electronic (AC and DC), and computer issues.
• Working knowledge of WinNT, Win XP, Win7 & 10, Linux, and MS Office products.
• Excellent communication and customer interfacing skills.
• Good organizational skills.
• Ability to work alone or unsupervised for extended periods, often in difficult conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Valid driver's license.

Preferred Skills:

• Experience in the semiconductor manufacturing ecosystem or related industries.
• Familiarity with KLA's products and services.
• Fluency in German and English.

📝 Enhancement Note: While not explicitly stated, having experience with customer support, field service, or a related role would be beneficial for this position.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €35,000 - €45,000 per year (estimated, based on entry-level roles in Austria and the company's industry)

Benefits:

• Competitive, family-friendly total rewards package.
• Opportunities for professional development and career growth within KLA.
• A diverse and inclusive work environment.

Working Hours: Full-time, with flexible working hours and travel requirements.

📝 Enhancement Note: The salary range is an estimate based on entry-level roles in Austria and the company's industry. Actual salary may vary based on individual qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, with a focus on innovation and R&D.

Company Size: KLA is a large, global organization with a diverse workforce.

Founded: 1959

Team Structure:

• The Customer Support team is part of the broader Service organization, working closely with Sales, Marketing, and Product Development teams.
• The role reports directly to the assigned Regional Service Manager.

Development Methodology:

• KLA focuses on continuous improvement, with a strong emphasis on customer satisfaction and innovation.
• The company encourages a culture of collaboration, knowledge-sharing, and problem-solving.

Company Website: KLA's website

📝 Enhancement Note: KLA's company culture emphasizes innovation, collaboration, and customer focus, which are essential for success in this role.

📈 Career & Growth Analysis

Web Technology Career Level: N/A (This role is not web technology-specific)

Reporting Structure: Reports directly to the assigned Regional Service Manager.

Technical Impact: This role has a direct impact on customer satisfaction, system performance, and KLA's reputation in the market.

Growth Opportunities:

• Opportunities for career progression within the Service organization or other departments, such as Sales, Marketing, or Product Development.
• Professional development through training, certifications, and mentorship programs.

📝 Enhancement Note: While this role is not web technology-specific, there are opportunities for growth and career progression within KLA's diverse organization.

🌐 Work Environment

Office Type: On-site, with travel requirements to customer sites in Austria and Germany.

Office Location(s): Bruck an der Mur, Austria (with travel to customer sites)

Workspace Context:

• The role involves working on customer premises, requiring adaptability to various working environments.
• A valid driver's license is required for travel to customer sites.

Work Schedule: Full-time, with flexible working hours and travel requirements.

📝 Enhancement Note: This role requires a high degree of flexibility, adaptability, and independence, as it involves working on customer premises and traveling to various locations.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and understanding of the role.
2. Technical Assessment: A hands-on assessment of troubleshooting, diagnostic, and problem-solving skills, as well as knowledge of relevant systems and technologies.
3. Behavioral Interview: A discussion of past experiences, problem-solving approaches, and customer service skills.
4. Final Interview: A meeting with the hiring manager or a panel of interviewers to discuss the candidate's fit for the role and the team.

Portfolio Review Tips: N/A (This role does not require a portfolio)

Technical Challenge Preparation:

• Brush up on troubleshooting and diagnostic skills for pneumatic, vacuum, electronic, and computer systems.
• Familiarize yourself with KLA's products and services, as well as the Orbotech systems used by customers.
• Prepare examples of problem-solving, customer service, and teamwork skills from past experiences.

ATS Keywords: Customer Support, Field Service, Troubleshooting, Diagnostics, Pneumatic Systems, Vacuum Systems, Electronic Systems, Computer Issues, WinNT, Win XP, Win7, Win10, Linux, MS Office, Communication Skills, Organizational Skills, Travel, Customer Service, Semiconductor Manufacturing, Orbotech Systems

📝 Enhancement Note: While this role is not web technology-specific, demonstrating strong troubleshooting, diagnostic, and customer service skills will be crucial for success in the interview process.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: Prioritize customer needs and satisfaction above all else.
• Problem-Solving: Approach challenges with a systematic and logical mindset, always seeking the best solution.
• Collaboration: Work effectively with customers, colleagues, and other departments to achieve common goals.
• Adaptability: Embrace change and adapt to new situations, technologies, and working environments.

Collaboration Style:

• Collaborate closely with customers to understand their needs and provide tailored solutions.
• Work effectively with colleagues and other departments to ensure customer satisfaction and system performance.
• Maintain open lines of communication with customers, colleagues, and management to address concerns and share updates.

📝 Enhancement Note: KLA's customer support culture emphasizes customer focus, problem-solving, collaboration, and adaptability, which are essential for success in this role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting and diagnosing complex system issues in various customer environments.
• Keeping up-to-date with new technologies, products, and services offered by KLA and its competitors.
• Adapting to new working environments, customer demands, and industry trends.

Learning & Development Opportunities:

• Attend training sessions, workshops, and certifications to enhance troubleshooting, diagnostic, and customer service skills.
• Participate in mentorship programs to learn from experienced colleagues and gain insights into the industry.
• Seek out opportunities for career progression within KLA's diverse organization.

📝 Enhancement Note: Overcoming technical challenges and embracing learning opportunities will be crucial for growth and success in this role.

💡 Interview Preparation

Technical Questions:

• Troubleshooting Scenarios: Describe your approach to troubleshooting complex system issues, using specific examples from past experiences.
• Diagnostic Skills: Explain how you identify the root cause of problems and develop effective solutions.
• Customer Service: Share examples of exceptional customer service, demonstrating your ability to understand customer needs and provide tailored solutions.

Company & Culture Questions:

• Industry Knowledge: Demonstrate your understanding of KLA's products, services, and the semiconductor manufacturing ecosystem.
• Adaptability: Explain how you adapt to new working environments, customer demands, and industry trends.
• Teamwork: Describe your approach to collaboration with customers, colleagues, and other departments to achieve common goals.

Portfolio Presentation Strategy: N/A (This role does not require a portfolio)

📝 Enhancement Note: Prepare for technical and behavioral interview questions that focus on troubleshooting, diagnostic, customer service, and problem-solving skills, as well as your understanding of KLA's products and services.

📌 Application Steps

To apply for this Customer Support Engineer position:

1. Submit your application through the provided link.
2. Tailor your resume to highlight relevant skills, experiences, and achievements in troubleshooting, diagnostics, and customer service.
3. Prepare for the interview process by brushing up on your technical skills, researching KLA's products and services, and practicing problem-solving scenarios.
4. Research KLA's company culture, values, and mission to ensure a strong cultural fit and demonstrate your enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.