📍 Job Overview

Job Title: Customer Support Engineer
Company: Ceragon
Location: Paraguay
Job Type: Full-time
Category: Technical Support & Customer Service
Date Posted: June 26, 2025
Experience Level: Intermediate (2-5 years)
Remote Status: Hybrid (3 days office, 2 days remote)

🚀 Role Summary

Ceragon, a global leader in wireless connectivity solutions, is seeking a Customer Support Engineer to join their team in Paraguay. This role involves handling customer support cases, troubleshooting wireless connectivity issues, and collaborating with internal teams to ensure customer satisfaction. The ideal candidate will have a strong background in microwave and mmWave wireless systems, networking, and customer support.

📝 Enhancement Note: This role requires a unique blend of technical expertise in wireless connectivity and customer support skills, making it an excellent fit for candidates with a background in telecom or similar industries.

💻 Primary Responsibilities

Support Process Management: Follow support processes and cases through the CRM system, ensuring timely resolution and customer satisfaction.
Troubleshooting & Debugging: Work in a lab environment to reproduce field issues, analyze system performance data, and identify points of failure.
Proactive Support: Act proactively to prevent issues by providing suggestions and advice to customers, and collaborate with Ceragon engineers in the regions.
Complex Case Handling: Handle the most complex and difficult cases, and deliver solutions to customers, as well as support Ceragon Certified customer's resources for higher complexity support requirements.
Documentation & Knowledge Sharing: Document resolutions for reported issues to create knowledge items for further training purposes.
Product Development Feedback: Follow up on product development/changes and provide feedback to the Tier-3 expert team.

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to work effectively under pressure to meet customer expectations and service level agreements.

🎓 Skills & Qualifications

Education:

Bachelor’s degree in Electronics, Communications, or Computer Engineering.

Experience:

Proven experience (2-3 years) with installation, configuration, and advanced troubleshooting of Microwave and mmWave Wireless systems.
Experience with Ethernet/IP/networking, packet switch network resiliency protocols (xSTP, G8032), synchronization principles, and radio link planning.
Familiarity with SNMP-based NMS platforms and multivendor telecom experience in NOC or operations roles.
Experience with millimeter-wave wireless systems (especially 60 & 80 GHz), link budgeting, antenna alignment, and propagation characteristics would be a plus.

Required Skills:

Strong Ethernet/IP/networking knowledge.
Understanding of packet switch network resiliency protocols, xSTP, G8032.
Understanding of synchronization principles and standards.
Experience with SNMP-based NMS platform.
Excellent communication skills in English.

Preferred Skills:

Familiarity with Terragraph or similar mesh-based wireless technologies.
Experience with customer support or presales roles.
Open to working flexible time zones and on-call availability.

📝 Enhancement Note: Candidates with experience in mission-critical wireless networks, such as those used by public safety organizations or utilities, may find this role particularly appealing due to the critical nature of the supported services.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: A well-structured portfolio showcasing relevant wireless connectivity projects, case studies, or troubleshooting scenarios demonstrating your technical expertise and problem-solving skills.
Technical Documentation: Detailed documentation of troubleshooting processes, system performance analysis, and resolution steps for reported issues, highlighting your ability to communicate complex technical concepts clearly and concisely.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Paraguay typically falls between PYG 10,000,000 - PYG 15,000,000 per year, depending on experience and qualifications. This estimate is based on regional market research and industry standards for technical support roles in the wireless connectivity sector.

Benefits:

Private health insurance, fully covered for the employee and their immediate family.
Vending machine credit (PYG 200,000) for use in the office vending machine.
On-site medical consultations with a general practitioner and nutritionist.
Birthday leave: Employees get a day off on their birthday to celebrate.
Hybrid work model: Three days a week from the office, two days remotely.
Office location: República Argentina & Mariscal López, Torre de Las Americas building, with parking facilities.

Working Hours: Full-time position with a standard workweek of 40 hours, open to flexible time zone coverage and on-call availability.

📝 Enhancement Note: While the provided salary range is an estimate based on market research, it is essential to verify the actual salary and benefits package with the hiring organization during the application process.

🎯 Team & Company Context

🏢 Company Culture

Industry: Ceragon operates in the wireless connectivity industry, focusing on transport, access, and AI-powered managed & professional services. This role will involve working with customers from various sectors, including service providers, utilities, public safety organizations, government agencies, and energy companies.

Company Size: Ceragon is a global company with a significant presence in the wireless connectivity market, employing over 1,000 professionals worldwide. This size offers opportunities for career growth and exposure to diverse projects and technologies.

Founded: Ceragon was founded in 1996, providing ample opportunity for long-term career development and growth within the organization.

Team Structure:

The Customer Support team works closely with regional engineers, the Tier-3 expert team, and other internal departments to ensure customer satisfaction and timely issue resolution.
The team follows Agile methodologies for support process management, with regular sprint planning and code reviews to maintain high-quality service.

Development Methodology:

Ceragon follows a structured approach to product development and support, with a focus on continuous improvement and customer satisfaction.
The company invests in AI-powered managed and professional services, enabling customers to embrace the future of wireless technology with confidence.

Company Website: Ceragon

📝 Enhancement Note: Ceragon's focus on innovation, customer satisfaction, and continuous improvement creates an environment that values technical expertise, problem-solving, and collaboration, making it an attractive opportunity for wireless connectivity professionals seeking to grow their careers.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level position, focusing on customer support and troubleshooting for wireless connectivity systems. It offers an excellent opportunity for professionals with relevant experience to develop their skills and advance their careers within the wireless connectivity industry.

Reporting Structure: The Customer Support Engineer will report directly to the Customer Support Manager and work closely with regional engineers, the Tier-3 expert team, and other internal departments to ensure customer satisfaction and timely issue resolution.

Technical Impact: This role has a direct impact on customer satisfaction and the overall performance of Ceragon's wireless connectivity solutions. By effectively handling customer support cases and collaborating with internal teams, the Customer Support Engineer can significantly contribute to the company's success and growth.

Growth Opportunities:

Technical Skill Development: Ceragon's focus on AI-powered managed and professional services presents opportunities for the Customer Support Engineer to develop their skills in emerging technologies and gain experience with cutting-edge wireless connectivity solutions.
Career Progression: With experience and demonstrated success in the Customer Support Engineer role, professionals may advance to senior support roles, technical leadership positions, or other career paths within the wireless connectivity industry.
Cross-functional Collaboration: Working closely with regional engineers, the Tier-3 expert team, and other internal departments can provide opportunities for the Customer Support Engineer to gain exposure to various aspects of the wireless connectivity business and identify potential career growth paths.

📝 Enhancement Note: Ceragon's commitment to innovation, customer satisfaction, and continuous improvement creates an environment that fosters professional growth and development, making it an attractive opportunity for wireless connectivity professionals seeking to advance their careers.

🌐 Work Environment

Office Type: Ceragon's office in Paraguay is located in the Torre de Las Americas building, offering a modern and collaborative workspace designed to facilitate team interaction and productivity.

Office Location(s): República Argentina & Mariscal López, Asunción, Paraguay. The office is easily accessible and offers parking facilities for employees.

Workspace Context:

Collaborative Environment: The Customer Support team works closely with regional engineers, the Tier-3 expert team, and other internal departments to ensure customer satisfaction and timely issue resolution. This collaborative environment fosters knowledge sharing and continuous learning.
Lab Environment: The Customer Support team has access to a fully equipped lab environment for reproducing field issues, self-training, and troubleshooting.
Cross-functional Interaction: The Customer Support Engineer will work closely with various teams within Ceragon, including sales, marketing, and product development, to ensure customer satisfaction and gather feedback for product improvement.

Work Schedule: Full-time position with a standard workweek of 40 hours, open to flexible time zone coverage and on-call availability. The hybrid work model allows for three days in the office and two days working remotely, providing a balance between collaboration and flexibility.

📝 Enhancement Note: Ceragon's modern and collaborative work environment, combined with its focus on customer satisfaction and continuous improvement, creates an ideal setting for wireless connectivity professionals seeking to grow their careers and make a significant impact on the company's success.

📄 Application & Technical Interview Process

Interview Process:

Application Review: Ceragon will review your application, focusing on your relevant experience, education, and skills.
Phone/Video Screen: A brief phone or video call to discuss your background, experience, and motivation for the role.
Technical Assessment: A hands-on technical assessment or case study to evaluate your troubleshooting skills, problem-solving abilities, and understanding of wireless connectivity systems.
Final Interview: A final interview with the hiring manager and/or other team members to discuss your fit for the role, company culture, and career growth opportunities.

Portfolio Review Tips:

Highlight your relevant experience with wireless connectivity systems, customer support, and troubleshooting.
Include case studies or project examples demonstrating your ability to analyze system performance data, identify points of failure, and deliver effective solutions.
Showcase your communication skills by providing clear and concise documentation of your troubleshooting processes and resolution steps.

Technical Challenge Preparation:

Familiarize yourself with Ceragon's wireless connectivity solutions and their application in various industries.
Brush up on your knowledge of microwave and mmWave wireless systems, networking, and troubleshooting techniques.
Prepare for hands-on technical assessments by practicing your problem-solving skills and gaining experience with relevant tools and technologies.

ATS Keywords: (Organized by category)

Wireless Connectivity: Microwave, mmWave, Wireless, Connectivity, Networking, Ethernet, SNMP, NMS, Telecommunications, Telecom, Customer Support, Troubleshooting, Problem Solving, Technical Support, Field Issue Analysis, Documentation, Team Collaboration.
Industry-specific: Ceragon, Terragraph, Mesh-based Wireless Technologies, Mission-critical Wireless Networks, Public Safety, Utilities, Energy Companies, Service Providers.
Soft Skills: Communication, Customer Interaction, Proactive Support, Collaboration, Adaptability, Time Management, Attention to Detail, Customer Satisfaction.

📝 Enhancement Note: Ceragon's interview process is designed to evaluate your technical skills, problem-solving abilities, and cultural fit, ensuring that you are well-prepared to make a strong impression and demonstrate your qualifications for the Customer Support Engineer role.

🛠 Technology Stack & Web Infrastructure

Wireless Connectivity Technologies:

Microwave and mmWave wireless systems (60 GHz, 80 GHz)
Ethernet/IP networking
Packet switch network resiliency protocols (xSTP, G8032)
Synchronization principles and standards
SNMP-based NMS platforms
Radio link planning principles

Ceragon Solutions:

Ceragon's end-to-end wireless connectivity solutions, covering hardware, software, and managed & professional services.
AI-powered managed and professional services for transport, access, and mission-critical applications.

Troubleshooting Tools:

Ceragon's proprietary tools and platforms for wireless connectivity system analysis, performance monitoring, and issue resolution.
Industry-standard tools for network diagnostics, packet analysis, and protocol inspection.

📝 Enhancement Note: Ceragon's focus on innovation and continuous improvement ensures that the Customer Support Engineer will have the opportunity to work with cutting-edge wireless connectivity technologies and tools, driving simple, quick, and cost-effective network modernization and positioning Ceragon as a leading solutions provider for the "connectivity everywhere" era.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Ceragon places a strong emphasis on customer satisfaction, ensuring that the Customer Support Engineer prioritizes customer needs and works diligently to resolve issues promptly and effectively.
Technical Excellence: Ceragon values technical expertise and continuous learning, encouraging the Customer Support Engineer to stay up-to-date with the latest wireless connectivity technologies and best practices.
Collaboration: Ceragon fosters a collaborative work environment, promoting teamwork and knowledge sharing among its employees.
Proactive Support: Ceragon encourages its Customer Support team to act proactively, preventing issues before they occur and providing customers with valuable insights and recommendations.

Collaboration Style:

Cross-functional Integration: The Customer Support team works closely with regional engineers, the Tier-3 expert team, and other internal departments to ensure customer satisfaction and timely issue resolution.
Code Review Culture: Ceragon follows Agile methodologies for support process management, with regular sprint planning and code reviews to maintain high-quality service.
Knowledge Sharing: Ceragon encourages its employees to share their knowledge and expertise with one another, fostering a culture of continuous learning and improvement.

📝 Enhancement Note: Ceragon's focus on customer satisfaction, technical excellence, and collaboration creates an environment that values strong problem-solving skills, attention to detail, and effective communication, making it an attractive opportunity for wireless connectivity professionals seeking to grow their careers in a dynamic and supportive team setting.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Complex Case Resolution: Handle the most complex and difficult customer support cases, delivering effective solutions and ensuring customer satisfaction.
Emerging Technologies: Stay up-to-date with the latest wireless connectivity technologies and trends, and adapt your troubleshooting skills to address emerging challenges in the industry.
Customer Expectations: Manage customer expectations by providing clear and concise communication, regular updates, and proactive support to ensure high levels of customer satisfaction.
Performance Optimization: Continuously improve the performance of Ceragon's wireless connectivity solutions by identifying opportunities for optimization, cost reduction, and enhanced customer value.

Learning & Development Opportunities:

Technical Skill Development: Ceragon's focus on AI-powered managed and professional services presents opportunities for the Customer Support Engineer to develop their skills in emerging technologies and gain experience with cutting-edge wireless connectivity solutions.
Conference Attendance & Certification: Ceragon may provide opportunities for employees to attend industry conferences, obtain relevant certifications, and engage with professional communities to expand their knowledge and skills.
Mentorship & Leadership Development: With experience and demonstrated success in the Customer Support Engineer role, professionals may have the opportunity to mentor junior team members, contribute to technical leadership, and drive architecture decisions within the wireless connectivity industry.

📝 Enhancement Note: Ceragon's commitment to innovation, customer satisfaction, and continuous improvement creates an environment that fosters professional growth and development, making it an attractive opportunity for wireless connectivity professionals seeking to advance their careers and make a significant impact on the company's success.

💡 Interview Preparation

Technical Questions:

Wireless Connectivity Fundamentals: Demonstrate your understanding of microwave and mmWave wireless systems, Ethernet/IP networking, and troubleshooting techniques by discussing real-world scenarios, case studies, and best practices.
System Performance Analysis: Explain your approach to analyzing system performance data, identifying points of failure, and delivering effective solutions for wireless connectivity issues.
Problem-solving Skills: Showcase your ability to think critically, evaluate different options, and make informed decisions when troubleshooting complex wireless connectivity challenges.

Company & Culture Questions:

Ceragon's Wireless Connectivity Solutions: Discuss your familiarity with Ceragon's end-to-end wireless connectivity solutions, AI-powered managed and professional services, and their application in various industries.
Customer Support Philosophy: Explain your approach to customer support, highlighting your commitment to customer satisfaction, proactive support, and effective communication.
Teamwork & Collaboration: Describe your experience working in a collaborative environment, emphasizing your ability to communicate effectively, share knowledge, and contribute to a positive team culture.

Portfolio Presentation Strategy:

Live Demo & Technical Walkthrough: Prepare a live demonstration of your troubleshooting processes, system performance analysis, and resolution steps using relevant tools and technologies.
Code Explanation & Architecture Decision Reasoning: Clearly explain your approach to troubleshooting wireless connectivity issues, highlighting your understanding of system architecture, network protocols, and technical best practices.
User Experience Showcase: Demonstrate your ability to empathize with customers, understand their needs, and deliver effective solutions that enhance their overall experience with Ceragon's wireless connectivity solutions.

📝 Enhancement Note: Ceragon's interview process is designed to evaluate your technical skills, problem-solving abilities, and cultural fit, ensuring that you are well-prepared to make a strong impression and demonstrate your qualifications for the Customer Support Engineer role.

📌 Application Steps

To apply for this Customer Support Engineer position:

Submit Your Application: Click the 'apply' button on the Comeet job posting and submit your CV in English, highlighting your relevant experience, education, and skills.
Prepare for Phone/Video Screen: Review the job description, research Ceragon's wireless connectivity solutions, and practice your communication skills to ensure a successful phone or video screen.
Prepare for Technical Assessment: Brush up on your knowledge of wireless connectivity systems, networking, and troubleshooting techniques, and practice your problem-solving skills to excel in the hands-on technical assessment.
Research Ceragon: Familiarize yourself with Ceragon's wireless connectivity solutions, industry presence, and company culture to ensure a strong fit for the role and make a positive impression during the final interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and wireless connectivity industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Engineer