Customer Support Engineer at Aptiv

📍 Job Overview

Job Title: Customer Support Engineer
Company: Aptiv
Location: Honduras
Job Type: On-site
Category: Customer Support
Date Posted: July 30, 2025
Experience Level: Mid-level (2-5 years)
Remote Status: On-site (with travel requirements)

🚀 Role Summary

Serve as the primary point of contact between Aptiv and its customers, addressing and resolving customer complaints and issues.
Collaborate with various teams, including plant repair, quality, and production, to ensure customer satisfaction and maintain strong customer relationships.
Analyze and troubleshoot customer complaints, coordinate containment actions, and follow up on quality alerts.
Negotiate and reach optimized agreements that prioritize customer care while ensuring business objectives are met.

📝 Enhancement Note: This role requires strong communication, problem-solving, and negotiation skills, as well as a solid understanding of quality systems and specific customer requirements. Familiarity with the automotive industry is preferred but not required.

💻 Primary Responsibilities

Customer Complaint Management: Receive, document, and track customer complaints using the CS CSE complaint tracker.
Communication: Liaise with customers, plant repair teams, quality teams, and production teams to ensure timely issue resolution and maintain open lines of communication.
Quality Alerts: Follow up on quality alerts related to suspicious material shipped to customers and coordinate containment actions.
Root Cause Analysis: Collaborate with CS plants to analyze suspicious or defective parts, conduct root cause analysis, and implement corrective actions.
Containment Actions: Coordinate containment actions with customers and ensure timely uploading of complaints to QSYS.
Issue Resolution: Work diligently to resolve customer issues, negotiate agreements, and reach optimized solutions that prioritize customer care.

📝 Enhancement Note: This role requires a high level of organization, attention to detail, and the ability to manage multiple tasks and priorities effectively. Strong communication and negotiation skills are essential for success in this position.

🎓 Skills & Qualifications

Education: Bachelor's degree in Industrial Engineering or a related field.

Experience: A minimum of 3 years of experience in customer service, preferably in the automotive industry.

Required Skills:

Proficient English language skills (written and verbal)
Valid passport
Availability to travel (2 weeks in Honduras and 2 weeks in Nicaragua)
Knowledge of Microsoft Office
Negotiation skills
Knowledge of quality systems
Knowledge of specific customer requirements
Problem-solving skills

Preferred Skills:

Experience in the automotive industry
Familiarity with QSYS

📝 Enhancement Note: Candidates with experience in customer service, particularly in the automotive industry, will be well-suited for this role. Strong communication, negotiation, and problem-solving skills are highly valued for this position.

📊 Web Portfolio & Project Requirements (N/A)

This role does not require a web portfolio or project requirements.

💵 Compensation & Benefits

Salary Range: The salary range for this position is not provided in the job listing. According to Glassdoor and Indeed, the average salary for a Customer Support Engineer in Honduras is around 150,000 HNL (Honduran Lempiras) per year, which is approximately $6,000 USD. However, this can vary depending on the candidate's experience and the company's compensation structure.

Benefits:

Major Medical Insurance
Accidental and Life Insurance
Savings Fund
Pension Plan
Learning and development opportunities
Recognition for innovation and excellence
Opportunities to give back to the community

Working Hours: The standard workweek is 40 hours, with the possibility of overtime and travel as needed.

📝 Enhancement Note: The provided salary range is an estimate based on market research and may vary depending on the candidate's experience and the company's compensation structure. Aptiv offers a competitive benefits package, including health insurance, retirement plans, and learning and development opportunities.

🎯 Team & Company Context

🏢 Company Culture

Industry: Aptiv is a global automotive technology company that develops and manufactures advanced safety, connectivity, and electrification systems for vehicles.

Company Size: Aptiv is a large, multinational corporation with over 150,000 employees worldwide.

Founded: Aptiv was founded in 2017, following the spin-off of Delphi Automotive's electrical/electronic architecture and safety segments.

Team Structure:

The Customer Support team is responsible for addressing customer complaints and ensuring customer satisfaction.
The team works closely with various internal teams, including plant repair, quality, and production, to resolve customer issues and maintain strong customer relationships.

Development Methodology:

Aptiv uses a structured problem-solving approach to address customer complaints and ensure timely issue resolution.
The company emphasizes open communication, collaboration, and continuous improvement in its customer support processes.

Company Website: Aptiv.com

📝 Enhancement Note: Aptiv's company culture emphasizes customer focus, collaboration, and continuous improvement. The company values diversity, inclusion, and work-life balance, providing employees with opportunities to grow and develop both personally and professionally.

📈 Career & Growth Analysis

Customer Support Engineer Career Level: This role is a mid-level position within the customer support function. The primary responsibility is to manage customer complaints and ensure customer satisfaction by collaborating with various internal teams and external customers.

Reporting Structure: The Customer Support Engineer reports directly to the Customer Support Manager and works closely with other customer support team members, as well as plant repair, quality, and production teams.

Technical Impact: The Customer Support Engineer has a direct impact on customer satisfaction, retention, and loyalty. By effectively managing customer complaints and ensuring timely issue resolution, this role contributes to Aptiv's overall business success and reputation.

Growth Opportunities:

Career Progression: With experience and strong performance, Customer Support Engineers may advance to senior roles within the customer support function or transition into other areas of the business, such as quality, production, or project management.
Technical Skill Development: This role offers opportunities to develop and enhance skills in customer service, negotiation, problem-solving, and communication, as well as gaining a deeper understanding of quality systems and specific customer requirements.
Leadership Potential: As Customer Support Engineers gain experience and demonstrate strong performance, they may have the opportunity to take on leadership roles within the customer support function, managing teams and driving strategic initiatives.

📝 Enhancement Note: Career growth opportunities for Customer Support Engineers at Aptiv may include advancing to senior roles within the customer support function or transitioning into other areas of the business. This role offers the chance to develop and enhance critical skills in customer service, negotiation, and problem-solving.

🌐 Work Environment

Office Type: Aptiv's office environment is professional and collaborative, with a focus on open communication and teamwork.

Office Location(s): The Customer Support Engineer role is based in Honduras, with the possibility of travel to other locations within the region.

Workspace Context:

Collaborative Workspace: The Customer Support team works in a collaborative environment, with open workspaces that encourage communication and teamwork.
Tools & Equipment: Customer Support Engineers use various tools and software, including Microsoft Office, QSYS, and other customer relationship management (CRM) systems.
Work-Life Balance: Aptiv offers a flexible work-life balance, with opportunities for overtime and travel as needed.

Work Schedule: The standard workweek is 40 hours, with the possibility of overtime and travel as needed.

📝 Enhancement Note: Aptiv's work environment is professional and collaborative, with a focus on open communication and teamwork. The company offers a flexible work-life balance, with opportunities for overtime and travel as needed.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills, English proficiency, and cultural fit.
Technical Assessment: A written or online assessment to evaluate problem-solving skills, negotiation abilities, and knowledge of quality systems.
On-site Interview: A face-to-face interview with the hiring manager and other team members to discuss the role, company culture, and career growth opportunities.
Final Decision: Aptiv will make a final decision based on the candidate's skills, experience, and cultural fit.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: The interview process for the Customer Support Engineer role at Aptiv involves a phone/video screen, technical assessment, on-site interview, and final decision. The company focuses on evaluating the candidate's communication skills, problem-solving abilities, and cultural fit.

🛠 Technology Stack & Web Infrastructure (N/A)

This role does not require a specific technology stack or web infrastructure.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Aptiv prioritizes customer satisfaction and strives to exceed customer expectations in all aspects of its business.
Collaboration: The Customer Support team works closely with various internal teams and external customers to ensure timely issue resolution and maintain strong customer relationships.
Continuous Improvement: Aptiv is committed to continuous improvement, encouraging employees to identify opportunities for enhancement and drive change within the organization.
Integrity: Aptiv values honesty, transparency, and ethical behavior in all aspects of its business.

Collaboration Style:

Cross-Functional Collaboration: The Customer Support team works closely with various internal teams, including plant repair, quality, and production, to ensure customer satisfaction and maintain strong customer relationships.
Open Communication: Aptiv encourages open and honest communication, fostering a collaborative and inclusive work environment.
Knowledge Sharing: Aptiv values knowledge sharing and encourages employees to learn from one another and collaborate on projects and initiatives.

📝 Enhancement Note: Aptiv's customer support team values customer focus, collaboration, and continuous improvement. The team works closely with various internal teams and external customers to ensure customer satisfaction and maintain strong customer relationships.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Expectations: Managing customer expectations and ensuring timely issue resolution can be challenging, as customers may have varying levels of understanding and patience.
Complex Issues: Some customer complaints may involve complex technical issues that require extensive troubleshooting and collaboration with various teams.
Language Barriers: As Aptiv operates globally, Customer Support Engineers may encounter language barriers when communicating with customers and internal teams.

Learning & Development Opportunities:

Customer Service Training: Aptiv offers training and development opportunities to enhance customer service skills, negotiation abilities, and problem-solving techniques.
Quality Systems Training: The company provides training on quality systems, specific customer requirements, and other relevant topics to help Customer Support Engineers develop their technical skills.
Leadership Development: As Customer Support Engineers gain experience and demonstrate strong performance, they may have the opportunity to take on leadership roles within the customer support function, managing teams and driving strategic initiatives.

📝 Enhancement Note: Customer Support Engineers at Aptiv may face challenges related to customer expectations, complex issues, and language barriers. However, the role also offers opportunities for learning and development, including customer service training, quality systems training, and leadership development.

💡 Interview Preparation

Technical Questions:

Customer Service Scenarios: Be prepared to discuss customer service scenarios and how you would handle challenging customer complaints.
Problem-Solving: Demonstrate your problem-solving skills and ability to troubleshoot complex technical issues.
Negotiation: Showcase your negotiation skills and ability to reach optimized agreements that prioritize customer care while ensuring business objectives are met.

Company & Culture Questions:

Company Knowledge: Research Aptiv's business, industry, and competitors to demonstrate your understanding of the company and its market position.
Team Fit: Prepare examples of how you have worked collaboratively with others to achieve common goals and drive results.
Career Goals: Articulate your career goals and how this role at Aptiv aligns with your long-term objectives.

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: When preparing for the Customer Support Engineer interview at Aptiv, focus on demonstrating your customer service, problem-solving, and negotiation skills. Research the company and its industry to showcase your knowledge and understanding of the business.

📌 Application Steps

To apply for this Customer Support Engineer position at Aptiv:

Submit Your Application: Visit the Aptiv careers website and submit your application through the job posting.
Prepare for Phone/Video Screen: Brush up on your communication skills, English proficiency, and be ready to discuss your customer service experience and problem-solving abilities.
Research Aptiv: Familiarize yourself with Aptiv's business, industry, and competitors to demonstrate your understanding of the company and its market position.
Prepare for Technical Assessment: Review your problem-solving skills, negotiation abilities, and knowledge of quality systems to ensure you are well-prepared for the technical assessment.
Prepare for On-site Interview: Practice your communication skills, customer service scenarios, and be ready to discuss your career goals and how this role aligns with your long-term objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Aptiv before making application decisions.

Customer Support Engineer