📍 Job Overview

Job Title: Customer Support – Dutch/Flemish Speaking (Hybrid in Malta)
Company: Recruitas
Location: Qormi, Southern Region, Malta
Job Type: Full-Time
Category: Customer Support
Date Posted: 2025-04-24
Experience Level: Entry Level (0-2 years)
Remote Status: Hybrid (Malta-based with temporary EU work option)

🚀 Role Summary

Provide customer support in Dutch or Flemish via email for users across various online marketplaces.
Review and moderate user-generated content to ensure it aligns with internal guidelines and legal requirements.
Maintain a safe and welcoming platform by identifying and reporting suspicious or harmful activity.
Collaborate with an international team in a hybrid work environment, balancing remote work and on-site presence in Malta.

📝 Enhancement Note: This role offers a unique opportunity to live and work in sunny Malta while making a global impact on online safety and user experience.

💻 Primary Responsibilities

Customer Communication: Respond to customer queries and complaints via email, ensuring clear and concise communication in Dutch or Flemish.
Content Moderation: Review user-generated content, applying internal policies and local laws to maintain a safe and appropriate platform.
Safety Monitoring: Identify and report suspicious or harmful activity, contributing to a secure online environment.
Team Collaboration: Work closely with team members to maintain high-quality customer support and content moderation standards.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. No specific degree required.

Experience: No prior experience necessary; a proactive attitude and willingness to learn are essential.

Required Skills:

Fluency in Dutch or Flemish (written and spoken)
Basic to conversational English
Great attention to detail and decision-making skills
Computer literacy and ability to multitask
Proactive attitude and strong communication skills

Preferred Skills:

Previous customer support or content moderation experience
Familiarity with online marketplaces and user-generated content
Knowledge of local laws and cultural sensitivities

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Competitive salary package, with details provided upon request.

Benefits:

Relocation support, including flight and accommodation assistance
Fully paid training
Additional health insurance
Over 50 employee benefits to choose from
Team performance bonuses
Flexible shifts – no night shifts!
Hybrid model – work from home in Malta with the option to work temporarily abroad within the EU
A caring, inclusive, and international environment where your wellbeing comes first

🎯 Team & Company Context

Company Culture:

Industry: Online safety and content moderation
Company Size: Large, global organization with an international team
Founded: Details not specified

Team Structure:

International team with members from various linguistic and cultural backgrounds
Collaborative environment focused on maintaining a safe and welcoming online platform

Development Methodology:

Customer-focused approach to content moderation and customer support
Continuous learning and improvement based on user feedback and evolving online trends

Company Website: Recruitas

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level position with opportunities for growth and development within the customer support and content moderation fields.

Reporting Structure: Reports directly to the Customer Support Team Lead, with opportunities for team collaboration and mentorship.

Technical Impact: Directly influences user experience and online safety by ensuring user-generated content adheres to internal guidelines and local laws.

Growth Opportunities:

Develop language skills and gain experience in customer support and content moderation
Explore opportunities for career progression within the company, such as team leadership or specialized roles
Enhance cultural awareness and adaptability by working in an international team and living in Malta

📝 Enhancement Note: Career growth opportunities are dependent on individual performance, company needs, and the employee's long-term career goals.

🌐 Work Environment

Office Type: Hybrid work environment with a balance between remote work and on-site presence in Malta.

Office Location(s): Qormi, Southern Region, Malta

Workspace Context:

Modern, collaborative workspace with an international team
Access to necessary tools and resources for effective content moderation and customer support
Opportunities for team-building activities and social events

Work Schedule: Flexible shifts with no night shifts, allowing for a healthy work-life balance.

📝 Enhancement Note: The work schedule may vary depending on the specific team and role requirements.

📄 Application & Technical Interview Process

Interview Process:

Online application submission
Phone or video screening to assess language skills and cultural fit
Written assessment of content moderation skills and decision-making abilities
Final interview with the hiring manager to discuss the role, team dynamics, and company culture

Portfolio Review Tips: N/A for this role

Technical Challenge Preparation: N/A for this role

ATS Keywords: Customer Support, Content Moderation, Online Safety, User-Generated Content, Customer Communication, Email Support, Language Skills, Decision-Making, Attention to Detail, Multitasking, Proactive Attitude

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

User-focused approach to customer support and content moderation
Clear and concise communication in multiple languages
Proactive approach to maintaining a safe and welcoming online environment
Continuous learning and improvement based on user feedback and evolving online trends

Collaboration Style:

International team with members from various linguistic and cultural backgrounds
Collaborative environment focused on maintaining high-quality customer support and content moderation standards
Regular team meetings and communication to ensure consistent and effective support

📝 Enhancement Note: The team culture and values may evolve over time as the company grows and adapts to the changing online landscape.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing high volumes of customer inquiries and content moderation tasks efficiently
Adapting to evolving online trends and user expectations in a multicultural environment
Maintaining a high level of accuracy and attention to detail while working at a fast pace

Learning & Development Opportunities:

Develop language skills and gain experience in customer support and content moderation
Enhance cultural awareness and adaptability by working in an international team and living in Malta
Explore opportunities for career progression within the company, such as team leadership or specialized roles

📝 Enhancement Note: Learning and development opportunities are dependent on individual performance, company needs, and the employee's long-term career goals.

💡 Interview Preparation

Technical Questions:

Language proficiency assessment in Dutch or Flemish
Scenario-based questions to evaluate decision-making skills and customer support abilities
Questions about understanding local laws and cultural sensitivities related to user-generated content

Company & Culture Questions:

Understanding of the company's mission and values in the online safety and content moderation field
Interest in living and working in Malta and adapting to a multicultural environment
Questions about team dynamics, collaboration, and communication within an international team

Portfolio Presentation Strategy: N/A for this role

📝 Enhancement Note: Interview preparation should focus on language proficiency, cultural awareness, and understanding of the role's responsibilities and the company's mission.

📌 Application Steps

To apply for this customer support position:

Submit your application through the provided link.
Prepare for the phone or video screening by practicing your language skills and familiarizing yourself with the company's mission and values.
Complete the written assessment, demonstrating your attention to detail and decision-making abilities.
Prepare for the final interview by researching the company, understanding the role's responsibilities, and considering how your skills and experiences align with the company's mission and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support – Dutch/Flemish Speaking (Hybrid in Malta)