📍 Job Overview

Job Title: Customer Support (Dutch speaking)
Company: Nmbrs BV
Location: Lisbon, Lisboa, Portugal
Job Type: Full-time, Hybrid (3 days in the office)
Category: Customer Support
Date Posted: 2025-07-17
Experience Level: 0-2 years
Remote Status: On-site/Hybrid

🚀 Role Summary

Key Responsibilities: Handle customer inquiries in Dutch, learn about the Dutch payroll system, and collaborate with various teams to provide excellent customer support.
Required Skills: Fluency in Dutch and English, experience in customer-facing roles, strong communication skills, problem-solving abilities, and enthusiasm for helping customers.

📝 Enhancement Note: This role requires a strong customer focus and the ability to work effectively in a team environment. Previous experience in payroll or HR is not required, but a keen interest in these fields is beneficial.

💻 Primary Responsibilities

Customer Interaction: Handle customer inquiries via phone, email, and chat in Dutch, providing clear and concise solutions to their problems.
Product Knowledge: Learn about Nmbrs' Payroll & HR software, the Dutch payroll system, and stay up-to-date with new features and updates.
Collaboration: Work closely with various teams, such as product, development, and sales, to ensure customer needs are met and feedback is incorporated into the product.
Problem Solving: Troubleshoot customer issues independently or with the help of internal experts, using resources like the knowledge base and Zendesk.
Improvement: Contribute to the improvement of the in-app support and knowledge base by identifying areas for enhancement and providing suggestions.

📝 Enhancement Note: This role involves a significant amount of customer interaction, so strong communication skills and patience are essential. The ability to work well under pressure and manage multiple tasks is also important.

🎓 Skills & Qualifications

Education: A higher education degree (HBO level) or equivalent experience.

Experience: Previous experience in customer support or a similar role is preferred, but not required. A strong interest in technology and the Dutch payroll & HR sectors is essential.

Required Skills:

Native or near-native proficiency in Dutch and fluent English.
Excellent communication skills, both written and verbal.
Strong problem-solving skills and a proactive approach to finding solutions.
Empathy and patience when dealing with customers.
Ability to work both independently and as part of a team.
Affinity with tech and interest in learning about payroll and HR software.

Preferred Skills:

Experience with Zendesk, Slack, WalkMe, or similar customer support tools.
Knowledge of the Dutch payroll system or HR processes.
Familiarity with Agile methodologies and project management tools like Jira.

📝 Enhancement Note: While specific experience in payroll or HR is not required, a strong interest in these fields and a willingness to learn are crucial for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Customer Support Experience: Highlight your previous customer support experience, including the industries you've worked in and the challenges you've overcome.
Language Skills: Demonstrate your proficiency in Dutch and English through relevant examples or certifications.
Problem-Solving Skills: Showcase your ability to solve complex problems by providing case studies or examples of successful issue resolution.

Technical Documentation:

Process Documentation: Include any process documentation or standard operating procedures you've developed or maintained in previous roles.
Customer Feedback: Provide examples of customer feedback that demonstrate your ability to provide excellent support and improve customer satisfaction.

📝 Enhancement Note: As this role does not require a technical portfolio, focus on demonstrating your customer support skills and language proficiency.

💵 Compensation & Benefits

Salary Range: The starting salary for this role is between €1,500 and €2,000 per month, depending on experience.

Benefits:

Health insurance with Multicare.
Personal coach to support your personal and professional growth.
Annual training budget for personal development.
Work-life balance, with a 4-day workweek and flexible working hours.
Hybrid work arrangement, with 3 days in the office and 1 day remote.
Company events and exchange opportunities with offices in Amsterdam and Stockholm.

📝 Enhancement Note: The salary range provided is based on market research for customer support roles in Lisbon, Portugal. The benefits package is designed to support work-life balance and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Nmbrs is a fast-growing scale-up that revolutionizes HR and payroll technology. They operate in the tech industry, with a focus on providing innovative solutions for payroll and HR professionals.

Company Size: Nmbrs has around 150 employees across offices in Amsterdam, Lisbon, and Stockholm. This size allows for a dynamic and agile work environment, with opportunities for growth and development.

Founded: Nmbrs was founded in 2011, and since then, it has grown into a leading provider of payroll and HR software in the Netherlands.

Team Structure:

Customer Support Team: The customer support team consists of multilingual professionals who handle customer inquiries and provide technical support for Nmbrs' software.
Product & Development Teams: These teams work together to develop, maintain, and improve Nmbrs' software, ensuring it meets the needs of its users.
Sales & Marketing Teams: These teams are responsible for promoting Nmbrs' software and generating new business.

Development Methodology: Nmbrs uses Agile methodologies to develop and maintain its software, with a focus on continuous improvement and collaboration.

Company Website: https://www.nmbrs.com/

📝 Enhancement Note: Nmbrs' company culture is characterized by its flat organizational structure, with a focus on empowering employees to make decisions and take ownership of their work. This approach fosters a dynamic and innovative work environment.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level position in customer support, with opportunities for growth and development within the team and the company.

Reporting Structure: The customer support team reports directly to the Customer Support Manager, who is responsible for ensuring the team provides excellent customer service and meets its performance targets.

Technical Impact: In this role, you will have a direct impact on customer satisfaction and the success of Nmbrs' software. By providing excellent customer support, you will help to build customer loyalty and drive repeat business.

Growth Opportunities:

Promotion to Senior Customer Support Specialist: With experience and strong performance, you may have the opportunity to advance to a senior role within the customer support team, with increased responsibilities and leadership opportunities.
Transition to Other Teams: As you gain experience and develop your skills, you may have the opportunity to transition to other teams within the company, such as product, development, or sales.

📝 Enhancement Note: Career growth opportunities at Nmbrs are based on individual performance, initiative, and a willingness to take on new challenges. The company encourages employees to pursue their interests and develop their skills in order to grow within the organization.

🌐 Work Environment

Office Type: Nmbrs' Lisbon office is located in the center of the city, with a beautiful rooftop terrace that offers stunning views of the river. The office is designed to be a collaborative and innovative workspace, with a focus on employee well-being and comfort.

Office Location(s): Lisbon, Portugal

Workspace Context:

Collaborative Environment: The office is designed to encourage collaboration and communication among team members, with open-plan workspaces and dedicated meeting rooms.
Equipment & Tools: Nmbrs provides its employees with the tools and equipment they need to perform their jobs effectively, including laptops, headsets, and software licenses.
Flexible Working Hours: Nmbrs offers flexible working hours, allowing employees to balance their work and personal lives more effectively.

Work Schedule: Nmbrs operates on a 4-day workweek, with employees working 32 hours per week. The company also offers flexible working hours, allowing employees to start and finish their workdays at times that suit their individual needs.

📝 Enhancement Note: Nmbrs' work environment is designed to be flexible, collaborative, and supportive of employee well-being. The company encourages employees to take ownership of their work and to balance their professional and personal lives effectively.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to discuss your application and assess your language skills and cultural fit.
Case Study: A case study exercise to evaluate your problem-solving skills and ability to handle customer inquiries.
Final Interview: A final interview with the Customer Support Manager to discuss your application, answer any questions you may have, and make a hiring decision.

Portfolio Review Tips:

Language Skills: Highlight your proficiency in Dutch and English through relevant examples or certifications.
Customer Support Experience: Provide examples of your previous customer support experience, including the industries you've worked in and the challenges you've overcome.
Problem-Solving Skills: Showcase your ability to solve complex problems by providing case studies or examples of successful issue resolution.

Technical Challenge Preparation:

Product Knowledge: Familiarize yourself with Nmbrs' Payroll & HR software and the Dutch payroll system.
Customer Support Skills: Brush up on your customer support skills, including active listening, communication, and problem-solving.
Agile Methodologies: Familiarize yourself with Agile methodologies and project management tools like Jira.

ATS Keywords: Customer Support, Dutch, English, Problem Solving, Teamwork, Tech Affinity, Empathy, Patience, Enthusiasm, Agile, Jira, Zendesk, Slack, WalkMe, Payroll, HR, Customer Satisfaction, Customer Service, Customer Experience, Customer Success.

📝 Enhancement Note: The interview process for this role is designed to assess your language skills, customer support experience, and problem-solving abilities. The case study exercise is an important part of the process, as it allows you to demonstrate your skills in a practical setting.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Zendesk: A customer support platform used to manage and track customer inquiries and issues.
Slack: A team communication platform used to collaborate with other teams and share information.
WalkMe: A digital adoption platform used to guide users through Nmbrs' software and provide in-app support.
Jira: A project management tool used to track and manage customer support tickets and issues.

📝 Enhancement Note: As this role does not require a deep understanding of the technology stack, focus on developing your customer support skills and language proficiency.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Nmbrs places a strong emphasis on customer satisfaction and ensuring that its customers receive excellent service.
Collaboration: Nmbrs encourages collaboration and communication among its teams, with a focus on working together to achieve common goals.
Continuous Improvement: Nmbrs is committed to continuous improvement, with a focus on learning from feedback and iterating on its products and processes.
Empowerment: Nmbrs empowers its employees to take ownership of their work and make decisions that drive results.

Collaboration Style:

Cross-Functional Collaboration: Nmbrs encourages collaboration between its customer support, product, development, and sales teams, with a focus on ensuring that customer needs are met and feedback is incorporated into the product.
Knowledge Sharing: Nmbrs fosters a culture of knowledge sharing, with regular team meetings and training sessions designed to help employees develop their skills and stay up-to-date with the latest trends and best practices.
Mentoring: Nmbrs offers mentoring opportunities to help employees develop their skills and advance their careers.

📝 Enhancement Note: Nmbrs' customer support team is characterized by its strong focus on customer satisfaction, collaboration, and continuous improvement. The team works closely with other departments to ensure that customer needs are met and that Nmbrs' software is constantly evolving to meet the needs of its users.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barrier: As this role requires a strong proficiency in Dutch and English, you may face language barriers when communicating with customers or colleagues.
Time Management: Customer support can be demanding, with a high volume of inquiries and tight deadlines. Effective time management and prioritization skills are essential.
Problem-Solving: Customer support often involves solving complex problems, which can be challenging and time-consuming.

Learning & Development Opportunities:

Product Training: Nmbrs offers regular training sessions to help employees develop their product knowledge and stay up-to-date with the latest features and updates.
Language Skills: Nmbrs encourages employees to develop their language skills, with opportunities for language courses and certifications.
Customer Support Skills: Nmbrs offers regular training and development opportunities to help employees improve their customer support skills and advance their careers.

📝 Enhancement Note: While this role presents challenges, it also offers opportunities for growth and development. By embracing these challenges and seeking out learning opportunities, you can develop your skills and advance your career within the company.

💡 Interview Preparation

Technical Questions:

Language Skills: Be prepared to demonstrate your proficiency in Dutch and English through conversation and written exercises.
Customer Support Experience: Be ready to discuss your previous customer support experience, including the industries you've worked in and the challenges you've overcome.
Problem-Solving Skills: Prepare for case study exercises that test your ability to solve complex problems and provide effective customer support.

Company & Culture Questions:

Company Values: Familiarize yourself with Nmbrs' company values and be prepared to discuss how you align with them.
Customer Support Team: Research the customer support team and be ready to discuss how you would fit into the team dynamic.
Customer Satisfaction: Prepare for questions about your approach to customer satisfaction and your strategies for ensuring that customers have a positive experience with Nmbrs' software.

Portfolio Presentation Strategy:

Language Skills: Highlight your proficiency in Dutch and English through relevant examples or certifications.
Customer Support Experience: Provide examples of your previous customer support experience, including the industries you've worked in and the challenges you've overcome.
Problem-Solving Skills: Showcase your ability to solve complex problems by providing case studies or examples of successful issue resolution.

📝 Enhancement Note: The interview process for this role is designed to assess your language skills, customer support experience, and problem-solving abilities. By preparing thoroughly and demonstrating your skills and knowledge, you can make a strong impression and increase your chances of success.

📌 Application Steps

To apply for this customer support position:

Submit Your Application: Click on the application link and complete the online application form.
Prepare Your Portfolio: Highlight your customer support experience, language skills, and problem-solving abilities through relevant examples and case studies.
Research Nmbrs: Familiarize yourself with Nmbrs' company culture, values, and products to ensure a strong fit with the organization.
Prepare for the Interview: Review the interview process and prepare for the phone/video screen, case study exercise, and final interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support (Dutch speaking)