📍 Job Overview

Job Title: Customer Support (Dutch speaking)
Company: Nmbrs BV
Location: Lisbon, Lisboa, Portugal
Job Type: Full-time, Hybrid (3 days in the office)
Category: Customer Support
Date Posted: 2025-07-17
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: On-site with hybrid work arrangement

🚀 Role Summary

Provide excellent customer support in Dutch to our growing customer base in the Netherlands
Learn about the Dutch payroll system and our Payroll & HR software
Collaborate with various internal teams to ensure customer satisfaction and problem resolution
Contribute to improving our knowledge base and in-app support to empower customers

📝 Enhancement Note: This role is ideal for Dutch-speaking individuals interested in technology and the payroll & HR sectors, looking to gain experience in a customer-facing role within a dynamic, international scale-up.

💻 Primary Responsibilities

Customer Communication: Handle customer inquiries via phone, email, and chat in Dutch and English
Problem Solving: Identify, troubleshoot, and resolve customer issues efficiently and effectively
Knowledge Base Management: Contribute to maintaining and improving our knowledge base and in-app support
Internal Collaboration: Work closely with various teams, such as Product, Development, and Sales, to ensure customer needs are met
Customer Feedback: Collect and analyze customer feedback to identify trends and suggest improvements

📝 Enhancement Note: Success in this role requires strong communication skills, patience, and a customer-centric mindset. Experience with Zendesk, Slack, WalkMe, and Jira is a plus but not required.

🎓 Skills & Qualifications

Education: Higher education degree (HBO level) or equivalent experience

Experience: 0-2 years in a customer-facing role, preferably in a tech or support environment

Required Skills:

Native or near-native Dutch language skills (C2 level)
Fluent English (C1 level)
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Empathy and patience when dealing with customers
Strong customer focus and service mentality
Ability to work independently and in a team environment
Interest in technology and the payroll & HR sectors

Preferred Skills:

Experience with Zendesk, Slack, WalkMe, or Jira
Familiarity with the Dutch payroll system
Knowledge of HR and payroll software
Basic understanding of software development processes

📝 Enhancement Note: While specific experience in payroll and HR is not required, a strong interest in these fields and a willingness to learn are essential for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Examples of customer support or communication projects demonstrating your problem-solving skills and customer focus
Cases showcasing your ability to handle difficult customers or complex issues
Evidence of your language skills, such as translations or multilingual customer interactions

Technical Documentation:

Documentation of your approach to customer support, including your problem-solving process and any relevant tools or resources you use
Examples of customer feedback and how you've used it to improve support processes

📝 Enhancement Note: While a traditional web portfolio is not required for this role, candidates should be prepared to discuss their customer support experience and provide examples of their problem-solving skills and customer focus.

💵 Compensation & Benefits

Salary Range: €1,500 - €2,000 per month, depending on experience

Benefits:

Health insurance (Multicare)
Personal coach for professional and personal growth
Annual training budget for personal development
Work-life balance and flexible working hours
Hybrid work environment with 3 days in the office
Company events and team-building activities
Exchange opportunities to work at our offices in Amsterdam or Stockholm for up to 4 months

Working Hours: 32 hours per week, with a 4-day workweek (Monday to Thursday) and a day off for personal use

📝 Enhancement Note: The salary range provided is based on market research for entry-level to mid-level customer support roles in Lisbon, Portugal, with a focus on Dutch-speaking candidates.

🎯 Team & Company Context

Company Culture:

Industry: Technology, Payroll, and HR software
Company Size: 150+ employees across offices in Amsterdam, Lisbon, and Stockholm
Founded: Not specified
Team Structure: Flat organization with no managers, focusing on individual responsibility and impact
Development Methodology: Agile, with a focus on collaboration, continuous improvement, and customer satisfaction

Company Website: Nmbrs BV

📝 Enhancement Note: Nmbrs is a fast-growing scale-up that values innovation, collaboration, and customer focus. Their flat organizational structure empowers employees to make decisions and take ownership of their work.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level to Mid-level, with opportunities for growth and specialization within the customer support or tech sectors

Reporting Structure: This role reports directly to the Customer Support Manager, with close collaboration with various internal teams, such as Product, Development, and Sales

Technical Impact: Contribute to improving customer satisfaction, identifying trends, and providing feedback to internal teams to enhance our Payroll & HR software

Growth Opportunities:

Career Progression: Develop your skills and advance to senior customer support roles or explore other opportunities within the company, such as product management or software development
Technical Skill Development: Deepen your knowledge of the Dutch payroll system, HR, and payroll software, and gain experience with various support tools and technologies
Leadership Potential: Demonstrate strong performance and take on leadership responsibilities within the customer support team or across the organization

📝 Enhancement Note: Career growth at Nmbrs is based on individual performance, impact, and initiative. Employees are encouraged to take ownership of their development and pursue opportunities that align with their interests and skills.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a focus on employee well-being and comfort

Office Location(s): Lisbon, Portugal, with exchange opportunities to work at our offices in Amsterdam or Stockholm

Workspace Context:

Collaborative Environment: Work closely with various teams to ensure customer needs are met and support processes are optimized
Development Tools: Utilize tools such as Zendesk, Slack, WalkMe, and Jira to manage customer interactions and support processes
Cross-functional Collaboration: Collaborate with teams across the organization, such as Product, Development, Sales, and Marketing, to ensure customer satisfaction and drive continuous improvement

Work Schedule: 4-day workweek (Monday to Thursday) with a day off for personal use, and flexible working hours to accommodate customer needs

📝 Enhancement Note: Nmbrs values a healthy work-life balance and offers a flexible work environment that supports employee well-being and productivity.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess your language skills, customer support experience, and cultural fit
Case Study: A practical exercise to evaluate your problem-solving skills and customer focus
Final Interview: A conversation with the Customer Support Manager to discuss your fit for the role and the team

Portfolio Review Tips:

Highlight your customer support experience and provide examples of your problem-solving skills and customer focus
Showcase your language skills and provide evidence of your ability to handle multilingual customer interactions
Demonstrate your understanding of the Dutch payroll system and your willingness to learn about our Payroll & HR software

Technical Challenge Preparation:

Familiarize yourself with the Dutch payroll system and our Payroll & HR software
Brush up on your customer support skills and prepare for practical exercises that assess your problem-solving abilities and customer focus
Research Nmbrs and our Payroll & HR software to demonstrate your interest in the role and the company

ATS Keywords: Customer Support, Dutch Language, English Language, Problem Solving, Customer Focus, Payroll, HR, Zendesk, Slack, WalkMe, Jira, Agile, Collaboration, Continuous Improvement, Customer Satisfaction

📝 Enhancement Note: The interview process at Nmbrs is designed to assess your customer support skills, cultural fit, and potential for growth within the organization. Be prepared to discuss your experience, problem-solving approach, and enthusiasm for technology and customer support.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Zendesk: Customer support ticketing system
Slack: Team communication and collaboration platform
WalkMe: In-app guidance and support tool
Jira: Project management and issue tracking tool

Language Requirements:

Native or near-native Dutch (C2 level)
Fluent English (C1 level)

📝 Enhancement Note: While specific technical skills are not required for this role, experience with customer support tools and a willingness to learn new technologies are valuable.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Always prioritize customer needs and strive to exceed expectations
Problem Solving: Approach challenges with a solutions-oriented mindset and a commitment to continuous improvement
Collaboration: Work closely with various teams to ensure customer satisfaction and drive support process optimization
Empathy: Demonstrate understanding and patience when dealing with customers, always aiming to provide exceptional service

Collaboration Style:

Cross-functional Collaboration: Work closely with teams across the organization to ensure customer satisfaction and drive continuous improvement
Knowledge Sharing: Contribute to maintaining and improving our knowledge base and in-app support
Continuous Learning: Stay up-to-date with the latest trends and best practices in customer support and payroll & HR software

📝 Enhancement Note: Nmbrs values a customer-centric, collaborative, and innovative work environment that empowers employees to make decisions and take ownership of their work.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Complexity: Handle complex customer issues and find creative solutions to meet their needs
Language Barriers: Communicate effectively with customers in Dutch and English, and collaborate with internal teams in multiple languages
Software Familiarization: Learn about our Payroll & HR software and its features to provide accurate and helpful support to customers

Learning & Development Opportunities:

Product Knowledge: Deepen your understanding of our Payroll & HR software and its features to provide more informed and effective support to customers
Customer Support Best Practices: Learn from experienced team members and contribute to improving our customer support processes and practices
Leadership Development: Demonstrate strong performance and take on leadership responsibilities within the customer support team or across the organization

📝 Enhancement Note: Success in this role requires a strong customer focus, excellent communication skills, and a willingness to learn and adapt in a dynamic, international environment.

💡 Interview Preparation

Technical Questions:

Customer Support Scenarios: Prepare for practical exercises that assess your problem-solving skills and customer focus, such as handling difficult customers or complex issues
Product Knowledge: Brush up on your knowledge of our Payroll & HR software and its features to demonstrate your understanding of the product and its value proposition
Language Skills: Be prepared to showcase your Dutch and English language skills through conversation, writing, and reading exercises

Company & Culture Questions:

Company Values: Research Nmbrs and our Payroll & HR software to demonstrate your understanding of our mission, values, and culture
Team Dynamics: Prepare for questions about your ability to work collaboratively with various teams and contribute to a positive, customer-focused work environment
Customer Support Trends: Stay up-to-date with the latest trends and best practices in customer support and payroll & HR software to demonstrate your commitment to continuous learning and improvement

Portfolio Presentation Strategy:

Storytelling: Prepare engaging and compelling stories that highlight your customer support experience, problem-solving skills, and customer focus
Case Studies: Develop case studies that demonstrate your ability to handle complex customer issues and drive positive outcomes
Language Skills: Showcase your Dutch and English language skills through conversation, writing, and reading exercises

📝 Enhancement Note: The interview process at Nmbrs is designed to assess your customer support skills, cultural fit, and potential for growth within the organization. Be prepared to discuss your experience, problem-solving approach, and enthusiasm for technology and customer support.

📌 Application Steps

To apply for this Customer Support (Dutch speaking) position:

Submit your application through the application link
Prepare a portfolio showcasing your customer support experience, problem-solving skills, and language skills
Research Nmbrs and our Payroll & HR software to demonstrate your understanding of the company, its values, and its products
Practice your Dutch and English language skills to ensure you can communicate effectively with customers and internal teams
Brush up on your knowledge of the Dutch payroll system and our Payroll & HR software to demonstrate your commitment to learning and growth

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support (Dutch speaking)