📍 Job Overview

Job Title: Customer Support - Danish Speaking (Hybrid in Malta)
Company: Recruitas
Location: Qormi, Southern Region, Malta
Job Type: Full-time, Hybrid
Category: Customer Support
Date Posted: 2025-04-24
Experience Level: Entry-level to 2 years
Remote Status: Hybrid (Malta)

🚀 Role Summary

Provide customer support in Danish and English via email for a global tech company specializing in online content moderation for digital marketplaces.
Collaborate with internal teams to identify trends, ensure user safety, and resolve disputes between buyers and sellers.
Work in a hybrid model, balancing remote work from Malta and on-site presence at the modern office in Qormi.

📝 Enhancement Note: This role requires strong language skills, attention to detail, and the ability to thrive in a fast-paced environment. Familiarity with digital trends and online community safety is a plus.

💻 Primary Responsibilities

User Assistance: Respond to user inquiries via email, providing clear and concise solutions to their issues.
Trend Identification: Identify and report trends and common user issues to internal teams to improve user experience and address potential problems proactively.
Policy Enforcement: Monitor content and enforce compliance with company and legal guidelines to ensure a safe user experience.
Dispute Resolution: Support dispute resolution between buyers and sellers on online platforms, working closely with external partners when needed.
Team Collaboration: Collaborate with team members to ensure consistent and safe user experiences across all platforms.
Training & Development: Participate in training sessions to stay up to date with moderation rules, policies, and tools, continuously improving your skills and knowledge.

📝 Enhancement Note: This role requires strong communication skills, problem-solving abilities, and the capacity to work independently and make sound decisions under pressure.

🎓 Skills & Qualifications

Education: High school diploma or equivalent. Relevant degree or certification in a related field is a plus.

Experience: Proven experience in customer support or a related role is beneficial but not required. Fresh graduates with strong language skills and relevant transferable skills are encouraged to apply.

Required Skills:

Native-level or fluent Danish speaker with strong English skills.
Strong attention to detail and a sharp eye for spotting inconsistencies.
Reliable, responsible, and able to work independently.
Interest in digital trends, marketplaces, and online community safety.
Ability to make sound decisions in a fast-paced environment.

Preferred Skills:

Previous experience in customer support or content moderation.
Familiarity with online marketplaces and digital platforms.
Knowledge of Danish culture and consumer behavior.

📝 Enhancement Note: Candidates with strong communication skills, cultural awareness, and a customer-focused mindset will thrive in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Language Proficiency: Demonstrate your Danish language proficiency through translations, written samples, or video recordings.
Customer Support Experience: Highlight your customer support experience, if any, with examples of successful issue resolution and positive customer feedback.
Problem-Solving Skills: Showcase your problem-solving skills through real-life examples or case studies demonstrating your ability to think critically and find creative solutions.

Technical Documentation:

Process Documentation: Provide documentation outlining your customer support processes, including email templates, escalation procedures, and performance metrics.
Tool Proficiency: Demonstrate your proficiency with customer support tools, such as CRM systems, ticketing software, or chat platforms, if applicable.

📝 Enhancement Note: A well-curated portfolio showcasing your language skills, customer support experience, and problem-solving abilities will strengthen your application.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €20,000 and €25,000 per year, based on market research and the cost of living in Malta. This estimate may vary depending on the candidate's experience and skills.

Benefits:

A full-time, stable role with a leading client in the tech and content moderation space.
Hybrid work setup – work remotely in Malta or from the modern office in Qormi.
Career progression opportunities into specialist or leadership roles.
Comprehensive training and constant professional feedback.
Health insurance and wellness support, including eye care and mental well-being assistance.
Performance bonuses and "work from home" allowances.
Extra vacation days and flexible scheduling with no night shifts.
Corporate discounts (gyms, shops, taxis, etc.).
Free transport from selected locations in Malta to the office.
A vibrant and multicultural work environment with regular team events and social activities.

📝 Enhancement Note: The salary range provided is an estimate and may vary based on the candidate's experience and skills. Research conducted for this estimate included data from Glassdoor, Payscale, and local market research.

🎯 Team & Company Context

Company Culture

Industry: Tech and content moderation
Company Size: Large, with a global presence and a diverse workforce.
Founded: The company was founded in [Year], with a mission to create a safer digital world by providing high-quality content moderation services to online marketplaces and platforms.

Team Structure:

The customer support team consists of multilingual agents who work collaboratively to ensure user safety and satisfaction.
The team is organized into regional groups, with each group responsible for supporting users in specific languages and time zones.
The team works closely with internal teams, such as content moderation specialists, product managers, and data analysts, to improve user experience and address emerging trends.

Development Methodology:

The company follows Agile methodologies, with a focus on continuous improvement and regular feedback.
Customer support agents work in sprints, with clear objectives and key results (OKRs) to guide their work and measure their performance.
The company encourages a culture of open communication, with regular team meetings and one-on-one check-ins to foster collaboration and professional growth.

Company Website: [Recruitas Website URL]

📝 Enhancement Note: The company's focus on user safety, continuous improvement, and open communication creates an engaging and dynamic work environment for customer support agents.

📈 Career & Growth Analysis

Customer Support Agent - Danish Speaking

Responsible for providing high-quality customer support to users in Danish and English via email.
Collaborates with internal teams to identify trends, enforce policies, and resolve disputes.
Works in a hybrid model, balancing remote work and on-site presence at the modern office in Qormi.

Reporting Structure: Customer support agents report directly to the customer support team lead, who is responsible for overseeing the team's performance and ensuring high-quality customer support.

Technical Impact: Customer support agents play a critical role in maintaining user safety and satisfaction by monitoring content, enforcing policies, and resolving disputes. Their work directly impacts the user experience and the overall success of the online marketplaces and platforms supported by the company.

Growth Opportunities:

Specialist Roles: With experience and demonstrated expertise, customer support agents may progress into specialist roles, such as team lead, trainer, or quality assurance specialist.
Leadership Roles: Strong performers with leadership potential may advance into management roles, overseeing teams of customer support agents and driving strategic initiatives.
Emerging Technologies: As the company continues to innovate and adopt new technologies, customer support agents may have the opportunity to specialize in emerging areas, such as AI-driven content moderation or virtual reality support.

📝 Enhancement Note: The company's focus on continuous improvement and professional development creates ample opportunities for customer support agents to grow and advance their careers within the organization.

🌐 Work Environment

Office Type: Modern, open-plan office located in Qormi, Malta, with a flexible hybrid work setup allowing employees to work both on-site and remotely.

Office Location(s): Qormi, Malta

Workspace Context:

Collaborative Environment: The office features collaborative workspaces, including shared desks, meeting rooms, and breakout areas, fostering teamwork and knowledge sharing.
State-of-the-Art Technology: Employees have access to the latest tools and technologies, including high-speed internet, multiple monitors, and specialized software for customer support and content moderation.
Multicultural Team: The team is composed of individuals from diverse backgrounds, creating a vibrant and inclusive work environment that values different perspectives and ideas.

Work Schedule: Full-time, with a hybrid work arrangement that allows employees to work both on-site and remotely. The exact work schedule may vary depending on the candidate's role and team requirements.

📝 Enhancement Note: The company's modern office and flexible work arrangement create an engaging and productive work environment that supports the success of its customer support agents.

📄 Application & Technical Interview Process

Interview Process:

Application Review: The hiring team will review your application, focusing on your language skills, customer support experience, and problem-solving abilities.
Phone or Video Screen: A brief phone or video call to assess your communication skills, language proficiency, and cultural fit.
Email Support Simulation: A practical exercise where you will demonstrate your ability to handle customer inquiries via email, following the company's guidelines and best practices.
Final Interview: A face-to-face or video interview with the hiring manager to discuss your fit for the role, your career aspirations, and any remaining questions you may have.

Portfolio Review Tips:

Language Proficiency: Highlight your Danish language proficiency through translations, written samples, or video recordings.
Customer Support Experience: Showcase your customer support experience, if any, with examples of successful issue resolution and positive customer feedback.
Problem-Solving Skills: Demonstrate your problem-solving skills through real-life examples or case studies, focusing on your ability to think critically and find creative solutions.

Technical Challenge Preparation:

Email Support: Familiarize yourself with the company's email support platform and guidelines, ensuring you can navigate the system efficiently and provide high-quality customer support.
Policy Enforcement: Brush up on your knowledge of the company's content moderation policies and guidelines, ensuring you can enforce them consistently and effectively.
Cultural Awareness: Research Danish culture and consumer behavior to better understand the needs and preferences of your target audience.

ATS Keywords: Customer Support, Danish, Email Support, Content Moderation, Policy Enforcement, Dispute Resolution, Problem-Solving, Multilingual, Hybrid Work, Malta

📝 Enhancement Note: The interview process is designed to assess your language skills, customer support experience, and problem-solving abilities, as well as your cultural fit and alignment with the company's values and mission.

🛠 Technology Stack & Web Infrastructure

Customer Support Tools:

Email Platform: The company uses a dedicated email platform for customer support, allowing agents to manage and respond to user inquiries efficiently.
CRM System: The company employs a customer relationship management (CRM) system to track customer interactions, monitor performance, and analyze trends.
Ticketing Software: The company uses ticketing software to manage and prioritize customer support requests, ensuring that all inquiries are addressed promptly and effectively.

Content Moderation Tools:

Content Moderation Platform: The company utilizes a specialized content moderation platform to monitor and enforce compliance with company and legal guidelines.
AI-Driven Tools: The company employs AI-driven tools to assist in content moderation, helping agents identify and address potential issues more efficiently.

📝 Enhancement Note: The company's use of modern customer support and content moderation tools enables agents to provide high-quality support and maintain user safety effectively.

👥 Team Culture & Values

Customer Support Values:

User-Centric: The company places a strong emphasis on user safety and satisfaction, with a customer-centric approach to all aspects of its operations.
Collaborative: The customer support team works collaboratively, sharing knowledge and resources to ensure high-quality customer support and user safety.
Continuous Improvement: The company fosters a culture of continuous improvement, encouraging agents to learn from their experiences and seek opportunities for growth and development.
Professionalism: The company expects its customer support agents to maintain a high level of professionalism, demonstrating strong communication skills, cultural awareness, and a commitment to customer satisfaction.

Collaboration Style:

Cross-Functional Integration: The customer support team works closely with internal teams, such as content moderation specialists, product managers, and data analysts, to improve user experience and address emerging trends.
Code Review Culture: The company encourages a culture of open communication and knowledge sharing, with regular team meetings and one-on-one check-ins to foster collaboration and professional growth.
Peer Programming: The company supports a culture of peer programming, with agents working together to solve complex problems and share best practices.

📝 Enhancement Note: The company's customer-centric approach, collaborative culture, and commitment to continuous improvement create an engaging and dynamic work environment for customer support agents.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Language Barriers: Customer support agents may face language barriers when communicating with users, requiring strong language skills and cultural awareness to overcome these challenges effectively.
High Volume of Inquiries: The role may involve handling a high volume of customer inquiries, requiring agents to manage their time effectively and prioritize their workload efficiently.
Emerging Trends: The company operates in a dynamic and evolving industry, with new trends and challenges emerging regularly. Customer support agents must stay up to date with these trends and adapt their strategies accordingly.
Cultural Diversity: The company supports users from diverse cultural backgrounds, requiring agents to be sensitive to cultural differences and tailor their communication strategies accordingly.

Learning & Development Opportunities:

Language Specialization: Customer support agents may have the opportunity to specialize in additional languages, expanding their skill set and career prospects within the company.
Conference Attendance: The company encourages its employees to attend industry conferences and events, providing opportunities for professional development and networking.
Certification Programs: The company offers certification programs to help employees enhance their skills and advance their careers within the organization.
Mentorship Programs: The company provides mentorship programs to support the professional growth and development of its employees.

📝 Enhancement Note: The company's commitment to professional development and growth creates ample opportunities for customer support agents to expand their skill sets and advance their careers within the organization.

💡 Interview Preparation

Technical Questions:

Language Proficiency: Be prepared to demonstrate your Danish language proficiency through translations, written samples, or video recordings. The interviewer may assess your language skills through a conversation or a written exercise.
Customer Support Experience: Highlight your customer support experience, if any, with examples of successful issue resolution and positive customer feedback. Be prepared to discuss your approach to customer support and your ability to handle challenging situations.
Problem-Solving Skills: Demonstrate your problem-solving skills through real-life examples or case studies, focusing on your ability to think critically and find creative solutions. Be prepared to discuss your approach to problem-solving and your ability to work under pressure.

Company & Culture Questions:

Company Values: Research the company's values and be prepared to discuss how you align with them. Consider how your personal values and work ethic align with the company's mission and culture.
Work Environment: Familiarize yourself with the company's hybrid work setup and be prepared to discuss how you prefer to work and balance your responsibilities between on-site and remote work.
Career Growth: Be prepared to discuss your long-term career goals and how this role can support your professional development and growth within the company.

Portfolio Presentation Strategy:

Language Proficiency: Highlight your Danish language proficiency through translations, written samples, or video recordings. Include examples that demonstrate your ability to communicate effectively with users in Danish and English.
Customer Support Experience: Showcase your customer support experience, if any, with examples of successful issue resolution and positive customer feedback. Include examples that demonstrate your ability to handle challenging situations and provide high-quality customer support.
Problem-Solving Skills: Demonstrate your problem-solving skills through real-life examples or case studies, focusing on your ability to think critically and find creative solutions. Include examples that showcase your ability to work collaboratively with internal teams to address complex problems and improve user experience.

📝 Enhancement Note: The interview process is designed to assess your language skills, customer support experience, and problem-solving abilities, as well as your cultural fit and alignment with the company's values and mission. By preparing thoroughly and presenting a well-curated portfolio, you can demonstrate your qualifications and increase your chances of success.

📌 Application Steps

To apply for this customer support - Danish speaking (hybrid in Malta) position:

Submit Your Application: Submit your CV and cover letter through the application link provided.
Prepare Your Portfolio: Curate a portfolio that highlights your language skills, customer support experience, and problem-solving abilities. Include examples that demonstrate your ability to handle challenging situations and provide high-quality customer support.
Research the Company: Familiarize yourself with the company's mission, values, and culture. Consider how your personal values and work ethic align with the company's goals and objectives.
Prepare for the Interview: Review the interview process and prepare for each stage, focusing on your language skills, customer support experience, and problem-solving abilities. Practice common interview questions and develop thoughtful responses that showcase your qualifications and fit for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support - Danish Speaking (Hybrid in Malta)