📍 Job Overview

Job Title: Customer Support Coordinator
Company: AZURREO
Location: Lebanon
Job Type: Full-Time, Remote
Category: Customer Support, Technical Support
Date Posted: June 27, 2025
Experience Level: Entry to Mid-Level (0-2 years)
Remote Status: Remote (Lebanon only)

🚀 Role Summary

Serve as the first point of contact for client inquiries and technical issues, providing expert remote assistance and coordinating solutions.
Ensure a seamless customer experience by troubleshooting and escalating unresolved issues as necessary.
Contribute to process improvement initiatives and service enhancements by analyzing recurring support issues.
Collaborate with international teams and clients, gaining global exposure in the telecommunications sector.

📝 Enhancement Note: This role is ideal for IT professionals seeking growth in a dynamic, global work environment, with a focus on customer support, technical troubleshooting, and client interaction.

💻 Primary Responsibilities

Client Communication: Respond to client inquiries via phone, email, and live chat, clearly communicating technical solutions to non-technical users.
Technical Troubleshooting: Troubleshoot server configurations, software installations, and network performance issues, ensuring accurate records of support interactions in the CRM system.
Solution Coordination: Coordinate solutions with relevant internal teams and ensure timely follow-up on escalated issues.
Process Improvement: Contribute to FAQs, internal documentation, knowledge base articles, and process improvement initiatives to enhance service quality.
New Deployments: Assist in configuring software for new customer deployments and analyze recurring support issues to recommend service enhancements.

📝 Enhancement Note: This role requires a strong focus on problem-solving, communication, and time management skills to effectively handle multiple support requests and ensure client satisfaction.

🎓 Skills & Qualifications

Education: Bachelor’s degree in IT, Telecommunications, Computer Science, or a related field.

Experience: 1-2 years of experience in technical support, IT helpdesk, or network support.

Required Skills:

Proficient in server troubleshooting, CRM systems, and remote support tools.
Solid understanding of basic network protocols (DNS, SSL, FTP).
Excellent communication skills in English (written and verbal).
Strong analytical and problem-solving abilities.
Detail-oriented with the ability to manage multiple support requests.
Comfortable working across various time zones.

Preferred Skills:

Experience in telecom, networking, or client-facing technical environments.
Ability to simplify complex technical issues for end-users.
Familiarity with global customer support best practices.

📝 Enhancement Note: While not explicitly required, experience in the telecommunications sector or familiarity with global customer support best practices can be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A)

Note: As this role focuses on customer support and technical troubleshooting, a web portfolio or project requirements are not applicable.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Lebanon is typically between 1,500,000 and 2,500,000 LBP (Lebanese Pound) per month, depending on experience and performance. This estimate is based on regional market research and industry standards for entry to mid-level customer support roles.

Benefits:

Remote Work: Collaborate from anywhere in Lebanon.
Competitive Salary: Based on experience and performance.
Paid Time Off & Public Holidays: Enjoy work-life balance.
Career Development: Grow within the IT and telecom sectors.
Global Exposure: Work with international clients and technologies.

📝 Enhancement Note: The provided salary range is an estimate based on regional market research and industry standards. Actual salary offers may vary depending on the candidate's experience, skills, and performance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications, with a focus on outsourced customer support and network services.

Company Size: Azurreo is a mid-sized global outsourcing partner with over 15 years of experience, employing more than 250 professionals across 25+ countries.

Founded: Azurreo was founded in 2010, with a mission to deliver tailored, high-performance solutions in the telecommunications sector.

Team Structure: Azurreo's customer support team consists of dedicated professionals who serve as the first point of contact for client inquiries and technical issues. The team works collaboratively to ensure seamless customer experiences and contribute to process improvement initiatives.

Development Methodology: Azurreo follows a structured approach to customer support, focusing on efficient issue resolution, accurate record-keeping, and continuous process improvement. The team employs remote support tools and CRM systems to manage client interactions effectively.

Company Website: Azurreo

📝 Enhancement Note: Azurreo's company culture emphasizes global collaboration, continuous learning, and a customer-centric approach to telecom support and network services.

📈 Career & Growth Analysis

Customer Support Coordinator Career Level: This role is an entry to mid-level position within Azurreo's customer support team. The primary responsibility is to serve as the first point of contact for client inquiries and technical issues, ensuring a seamless customer experience.

Reporting Structure: The Customer Support Coordinator reports directly to the Customer Support Manager, who oversees the team's performance and ensures the delivery of high-quality customer support services.

Technical Impact: This role has a direct impact on customer satisfaction, as it is responsible for resolving technical issues and coordinating solutions with internal teams. Effective communication and problem-solving skills are essential for maintaining positive client relationships and enhancing service quality.

Growth Opportunities:

Technical Specialization: Develop expertise in specific areas of telecom support or network services, such as server management, software configuration, or network performance optimization.
Team Leadership: Demonstrate strong leadership skills and take on a mentoring role within the customer support team, contributing to process improvement initiatives and knowledge-sharing activities.
Cross-Functional Collaboration: Expand your skillset by working closely with other departments, such as sales, marketing, or product development, to gain a broader understanding of the telecommunications industry and Azurreo's business operations.

📝 Enhancement Note: Azurreo offers opportunities for career growth and development within the IT and telecom sectors, with a focus on technical specialization, team leadership, and cross-functional collaboration.

🌐 Work Environment

Office Type: Azurreo operates a remote-first work environment, allowing employees to collaborate from anywhere in Lebanon.

Office Location(s): As a remote-first company, Azurreo does not have a physical office location in Lebanon. Employees can work from their preferred location within the country.

Workspace Context:

Remote Collaboration: Azurreo's remote work environment fosters collaboration and communication among team members, using various tools and platforms to facilitate virtual meetings, knowledge-sharing, and project management.
Flexible Working Hours: Azurreo offers flexible working hours to accommodate employees' schedules and time zones, ensuring a healthy work-life balance.
Global Team Dynamics: Azurreo's international team consists of professionals from various backgrounds and cultures, promoting diversity, inclusion, and a global perspective in the telecommunications sector.

Work Schedule: Azurreo's customer support team operates on a 24/7 basis to ensure continuous client coverage and support. Employees may be required to work rotating shifts or flexible hours to accommodate client needs and time zones.

📝 Enhancement Note: Azurreo's remote-first work environment offers flexibility, global collaboration, and a diverse team dynamic, with a focus on maintaining a healthy work-life balance for employees.

📄 Application & Technical Interview Process

Interview Process:

Resume Screening: Azurreo's recruitment team will review your resume to ensure it meets the required qualifications and experience for the Customer Support Coordinator role.
Phone/Video Screen: If your resume is selected, you will be invited for a phone or video screen to assess your communication skills, problem-solving abilities, and cultural fit with Azurreo's team.
Technical Assessment: Depending on the role's requirements, you may be asked to complete a technical assessment or case study to demonstrate your proficiency in server troubleshooting, CRM systems, and remote support tools.
Final Interview: If you successfully pass the previous stages, you will be invited for a final interview with the hiring manager or a panel of Azurreo's customer support team members. This interview will focus on your technical skills, experience, and cultural fit within the organization.

Portfolio Review Tips: (N/A)

Technical Challenge Preparation: (N/A)

ATS Keywords: (N/A)

📝 Enhancement Note: Azurreo's interview process focuses on assessing candidates' communication skills, problem-solving abilities, and cultural fit within the organization. Technical assessments may be included to evaluate candidates' proficiency in server troubleshooting, CRM systems, and remote support tools.

🛠 Technology Stack & Web Infrastructure (N/A)

Note: As this role focuses on customer support and technical troubleshooting, a technology stack or web infrastructure is not applicable.

👥 Team Culture & Values

Customer Support Values:

Customer-Centric: Prioritize customer satisfaction and ensure seamless customer experiences by effectively handling technical issues and coordinating solutions.
Proactive Problem-Solving: Demonstrate strong analytical and problem-solving skills to identify and resolve technical issues promptly.
Clear Communication: Maintain clear and concise communication with clients, internal teams, and stakeholders to ensure accurate information exchange and effective issue resolution.
Continuous Learning: Stay up-to-date with the latest trends and best practices in customer support and the telecommunications industry to enhance service quality and client satisfaction.

Collaboration Style:

Global Collaboration: Work closely with international teams and clients to ensure seamless customer experiences and effective issue resolution across various time zones.
Cross-Functional Collaboration: Collaborate with other departments, such as sales, marketing, or product development, to gain a broader understanding of the telecommunications industry and Azurreo's business operations.
Knowledge Sharing: Contribute to internal documentation, knowledge base articles, and process improvement initiatives to enhance service quality and support team performance.

📝 Enhancement Note: Azurreo's customer support team values a customer-centric approach, proactive problem-solving, clear communication, and continuous learning, with a focus on global collaboration and cross-functional collaboration.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Complex Technical Issues: Troubleshoot and resolve complex technical issues, requiring strong analytical and problem-solving skills to identify root causes and implement effective solutions.
Time-Sensitive Support: Manage multiple support requests simultaneously, prioritizing issues based on severity and urgency to ensure timely resolution and client satisfaction.
Global Client Base: Work with international clients and teams, adapting communication styles and support strategies to accommodate cultural differences and time zones.

Learning & Development Opportunities:

Technical Training: Participate in training sessions and workshops focused on server troubleshooting, CRM systems, remote support tools, and global customer support best practices.
Career Development: Pursue career growth opportunities within Azurreo's customer support team, such as technical specialization, team leadership, or cross-functional collaboration with other departments.
Industry Conferences: Attend industry conferences and events to stay up-to-date with the latest trends and best practices in customer support and the telecommunications industry.

📝 Enhancement Note: Azurreo's customer support team faces technical challenges such as complex technical issues, time-sensitive support, and global client bases, with learning and development opportunities focused on technical training, career development, and industry conferences.

💡 Interview Preparation

Technical Questions:

Server Troubleshooting: Prepare for technical questions related to server configurations, software installations, and network performance issues, demonstrating your ability to identify and resolve complex technical problems.
CRM Systems: Familiarize yourself with CRM systems and remote support tools, showcasing your proficiency in managing client interactions, escalating issues, and maintaining accurate records.
Problem-Solving: Develop your problem-solving skills by practicing case studies and real-world scenarios, focusing on identifying root causes, implementing effective solutions, and communicating technical concepts clearly to non-technical users.

Company & Culture Questions:

Customer Support Culture: Research Azurreo's customer support culture, focusing on global collaboration, cross-functional collaboration, and a customer-centric approach to telecom support and network services.
Technical Support Best Practices: Familiarize yourself with global customer support best practices, demonstrating your understanding of efficient issue resolution, accurate record-keeping, and continuous process improvement.
Client Interaction: Prepare for questions related to client interaction, communication styles, and support strategies, showcasing your ability to adapt to cultural differences and time zones.

Portfolio Presentation Strategy: (N/A)

📝 Enhancement Note: Azurreo's interview process focuses on assessing candidates' technical skills, problem-solving abilities, and cultural fit within the organization, with a strong emphasis on customer support best practices and client interaction strategies.

📌 Application Steps

To apply for this Customer Support Coordinator position:

Submit your resume through the application link provided on the job listing.
Prepare for a phone or video screen to assess your communication skills, problem-solving abilities, and cultural fit with Azurreo's team.
If selected, complete a technical assessment or case study to demonstrate your proficiency in server troubleshooting, CRM systems, and remote support tools.
Participate in a final interview with the hiring manager or a panel of Azurreo's customer support team members, focusing on your technical skills, experience, and cultural fit within the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with Azurreo's recruitment team before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Customer Support-Specific Focus:

Tailor every section specifically to customer support and technical troubleshooting roles.
Include customer support methodologies, client interaction principles, and global customer support best practices.
Emphasize communication skills, problem-solving abilities, and time management strategies for effective issue resolution.
Address customer support team dynamics, cross-functional collaboration with other departments, and process improvement initiatives.
Provide tactical advice for customer support interviews, focusing on technical skills, problem-solving abilities, and cultural fit within the organization.

Quality Standards:

Ensure no content overlap between sections; each section must contain unique information.
Only include Enhancement Notes when making significant inferences about customer support processes, team structure, or company culture.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute customer support and technical troubleshooting keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and customer support specialization.

Industry Expertise:

Include specific customer support methodologies, client interaction principles, and global customer support best practices relevant to the role.
Address customer support career progression paths and technical leadership opportunities within the customer support team.
Provide tactical advice for customer support interviews, focusing on technical skills, problem-solving abilities, and cultural fit within the organization.
Include customer support-specific interview preparation and technical challenge guidance.
Emphasize communication skills, problem-solving abilities, and time management strategies for effective issue resolution.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use customer support and technical troubleshooting industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to customer support professionals.
Provide actionable insights that give customer support candidates a competitive advantage.
Focus on customer support team culture, cross-functional collaboration, and process improvement initiatives.

Technical Focus & Portfolio Emphasis:

Emphasize customer support best practices, global client interaction strategies, and time management techniques for effective issue resolution.
Include specific portfolio requirements tailored to the customer support discipline and role level, focusing on client interaction, communication skills, and problem-solving abilities.
Address global customer support challenges, such as cultural differences, time zones, and complex technical issues.
Focus on problem-solving methods, communication strategies, and time management techniques for effective issue resolution.
Include technical presentation skills and stakeholder communication for customer support projects.

Avoid:

Generic business jargon not relevant to customer support or technical troubleshooting roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific customer support role.
Marketing language unrelated to customer support, technical troubleshooting, or user experience.

Generate comprehensive, customer support-focused content that serves as a valuable resource for customer support and technical troubleshooting professionals evaluating career opportunities and preparing for technical interviews in the customer support industry.

Customer Support Coordinator