Customer Support (カスタマーサポート)
📍 Job Overview
- Job Title: Hybrid Customer Support (カスタマーサポート) in Musashino at Degica
- Company: Degica
- Location: Musashino, Tokyo, Japan
- Job Type: Hybrid (Remote & On-site)
- Category: Customer Support
- Date Posted: July 29, 2025
- Experience Level: Entry-level to Mid-level (0-2 years)
- Remote Status: Hybrid (Remote & On-site)
🚀 Role Summary
Degica, a global payment services company, is seeking a Hybrid Customer Support Specialist to join their team in Musashino, Tokyo. This role involves handling customer inquiries, improving customer service processes, and collaborating with partner companies. With a focus on customer success, this role offers long-term career growth opportunities.
💻 Primary Responsibilities
- Customer Inquiries: Handle customer inquiries regarding payment services via phone and email.
- Service Improvement: Contribute to improving customer service processes and strategies.
- Process Enhancement: Identify areas for improvement in service delivery and drive change.
- Partner Collaboration: Work closely with partner companies to ensure smooth service provision.
- Multilingual Support: Leverage language skills to support a diverse customer base.
📝 Enhancement Note: This role requires strong communication skills, attention to detail, and the ability to work collaboratively with multiple teams and stakeholders.
🎓 Skills & Qualifications
Education: A bachelor's degree in a relevant field or equivalent experience is preferred.
Experience:
- Proven experience in customer support (phone and/or email)
- Basic business-level PC skills (Word, Excel, PowerPoint)
- Experience in customer service or a related field
Required Skills:
- Excellent communication skills in Japanese and English
- Strong problem-solving skills
- Ability to work collaboratively and independently
- Attention to detail and commitment to quality
Preferred Skills:
- Experience in e-commerce (EC) site management or in-stock management
- Experience in customer service or sales
- Multilingual skills (additional languages besides Japanese and English)
📝 Enhancement Note: While not required, experience in e-commerce or sales can be beneficial in understanding customer needs and driving service improvements.
📊 Web Portfolio & Project Requirements (N/A)
This role does not require a web portfolio or project requirements as it is not a web development or server administration role.
💵 Compensation & Benefits
Salary Range: ¥2,500,000 - ¥3,500,000 per year (Based on experience and performance)
Benefits:
- Annual performance-based bonuses
- Profit-sharing (twice a year)
- Hybrid work arrangement (remote and on-site)
- Social insurance (Kanto IT Software Health Insurance Association)
- Health check-ups
- Sports club discounts (IT Health Insurance)
- Resort facilities (IT Health Insurance)
- Language training (lesson fees partially covered)
- Self-learning support (up to ¥100,000 per year)
📝 Enhancement Note: The salary range is estimated based on market research for customer support roles in the Tokyo area, with consideration for the company's size and industry.
🎯 Team & Company Context
🏢 Company Culture
Industry: Fintech (Financial Technology) Company Size: Medium (101-500 employees) Founded: 2008
Degica is a global payment services company that provides the all-in-one payment service KOMOJU. With a focus on simplicity and unification, KOMOJU enables businesses to accept various payment methods, including credit cards, convenience store payments, electronic money, bank transfers, and more. Degica aims to expand its services globally by collaborating with various financial institutions, payment networks, banks, and wallets.
Team Structure:
- Cross-functional teams working on different aspects of the payment service
- Collaborative environment with opportunities for knowledge sharing and mentoring
Development Methodology:
- Agile development methodologies, focusing on iterative improvement and customer satisfaction
- Regular sprint planning, code reviews, and quality assurance practices
- Continuous integration and deployment pipelines for automated testing and deployment
Company Website: Degica
📝 Enhancement Note: Degica's focus on global expansion and collaboration with various financial institutions creates an environment that values adaptability and strong communication skills.
📈 Career & Growth Analysis
Customer Support Career Level: This role is an entry-level to mid-level position in customer support, with opportunities for growth into customer success roles.
Reporting Structure: This role reports directly to the Customer Support Manager and works closely with other customer support specialists, as well as cross-functional teams such as sales, marketing, and product development.
Technical Impact: Customer support specialists play a crucial role in gathering customer feedback, identifying trends, and driving service improvements that enhance the user experience and drive business growth.
Growth Opportunities:
- Career Progression: With experience and proven performance, there is potential for advancement into customer success roles, where you would be responsible for driving customer satisfaction and retention.
- Technical Skill Development: Degica offers language training and self-learning support to help employees develop their skills and advance their careers.
- Leadership Potential: As the company grows, there may be opportunities to take on leadership roles, managing teams and driving strategic initiatives.
📝 Enhancement Note: Degica's focus on customer success and continuous improvement creates an environment that values proactive problem-solving and a customer-centric mindset.
🌐 Work Environment
Office Type: Degica's office is a modern, collaborative workspace designed to foster creativity and productivity.
Office Location(s): Musashino, Tokyo, Japan
Workspace Context:
- Collaborative Environment: Degica encourages cross-functional collaboration, with open-plan workspaces and regular team meetings.
- Technical Infrastructure: Degica provides the necessary tools and equipment for employees to perform their jobs effectively, including multiple monitors and testing devices.
- Work-Life Balance: Degica offers a hybrid work arrangement, allowing employees to balance their work and personal lives more effectively.
Work Schedule: Degica operates on a standard 40-hour workweek, with flexible hours to accommodate project deadlines and maintenance windows.
📝 Enhancement Note: Degica's hybrid work arrangement allows employees to balance their work and personal lives more effectively, while still maintaining a collaborative and productive work environment.
📄 Application & Technical Interview Process
Interview Process:
- Phone/Video Screen: A brief conversation to assess communication skills and cultural fit.
- Case Study: A scenario-based assessment to evaluate problem-solving skills and customer service approach.
- Final Interview: A discussion with the hiring manager and other team members to assess fit and answer any remaining questions.
Portfolio Review Tips (N/A): This role does not require a web portfolio or project presentation.
Technical Challenge Preparation (N/A): This role does not involve technical challenges or coding exercises.
ATS Keywords:
- Customer Support
- Customer Service
- Problem Solving
- Communication Skills
- Collaboration
- Attention to Detail
- Multilingual Skills
- E-commerce (EC) Site Management
- In-stock Management
- Sales Experience
📝 Enhancement Note: While this role is not a web development or server administration role, strong communication skills and attention to detail are essential for success in this position.
🛠 Technology Stack & Web Infrastructure (N/A)
This role does not involve web development or server administration, so there is no relevant technology stack or web infrastructure to discuss.
👥 Team Culture & Values
Customer Support Values:
- Customer-Centric: Prioritize customer needs and satisfaction in all decisions and actions.
- Proactive Problem-Solving: Anticipate customer needs and address issues before they become major problems.
- Continuous Improvement: Regularly review and improve processes to enhance customer experience and drive business growth.
- Collaboration: Work closely with cross-functional teams to ensure customer needs are met and expectations exceeded.
Collaboration Style:
- Cross-Functional Integration: Degica encourages collaboration between customer support, sales, marketing, and product development teams to ensure customer needs are met and expectations exceeded.
- Code Review Culture: Degica values peer feedback and continuous learning, with regular code reviews and knowledge-sharing sessions.
- Mentoring and Knowledge Sharing: Degica fosters a culture of mentoring and knowledge sharing, with regular training and development opportunities.
📝 Enhancement Note: Degica's focus on customer success and continuous improvement creates an environment that values proactive problem-solving and a customer-centric mindset.
⚡ Challenges & Growth Opportunities
Technical Challenges:
- Language Barriers: Communicating effectively with customers from diverse linguistic backgrounds can be challenging but also rewarding.
- Volume Management: Handling a high volume of customer inquiries efficiently and effectively can be demanding but also provides opportunities for process improvement.
- Problem-Solving: Identifying and resolving complex customer issues requires strong problem-solving skills and a commitment to finding creative solutions.
Learning & Development Opportunities:
- Language Training: Degica offers language training to help employees develop their skills and advance their careers.
- Self-Learning Support: Degica provides financial support for employees to pursue self-learning opportunities and further their professional development.
- Mentoring and Knowledge Sharing: Degica fosters a culture of mentoring and knowledge sharing, with regular training and development opportunities.
📝 Enhancement Note: Degica's focus on customer success and continuous improvement creates an environment that values proactive problem-solving and a customer-centric mindset.
💡 Interview Preparation
Technical Questions:
- Customer Service Scenarios: Be prepared to discuss customer service scenarios and how you would handle them, demonstrating your problem-solving skills and customer-centric mindset.
- Process Improvement: Be ready to discuss your experience with process improvement and how you have driven change in previous roles.
- Language Skills: Be prepared to demonstrate your language skills and how you would use them to support a diverse customer base.
Company & Culture Questions:
- Company Mission: Research Degica's mission and be prepared to discuss how your values align with the company's goals.
- Team Dynamics: Be ready to discuss your experience working in a collaborative, cross-functional environment and how you have contributed to team success.
- Customer Success: Be prepared to discuss your approach to customer success and how you have driven customer satisfaction and retention in previous roles.
Portfolio Presentation Strategy (N/A): This role does not require a web portfolio or project presentation.
📝 Enhancement Note: While this role is not a web development or server administration role, strong communication skills and attention to detail are essential for success in this position.
📌 Application Steps
To apply for this Hybrid Customer Support position at Degica:
- Submit your application through the provided link.
- Tailor your resume to highlight your customer support experience and relevant skills.
- Prepare for the interview process by researching Degica's mission and values, and practicing your problem-solving and communication skills.
- Be ready to discuss your approach to customer success and process improvement.
⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.
Application Requirements
Candidates should have experience in customer support and basic PC skills. Experience in EC site management and customer interaction is preferred.