Customer Support Associate (Mandarin) at Assent

📍 Job Overview

Job Title: Customer Support Associate (Mandarin)
Company: Assent
Location: George Town, Penang, Malaysia
Job Type: Full-time
Category: Customer Support
Date Posted: 2025-06-26
Experience Level: Entry Level
Remote Status: Hybrid (1 day/week on-site)

🚀 Role Summary

Assent, a leading supply chain sustainability solution provider, is seeking a Customer Support Associate with proficiency in Mandarin to support their Supplier Support team. This role involves communicating with suppliers, gathering compliance information, and ensuring data quality. The ideal candidate will have excellent communication skills, primarily in English, with Mandarin proficiency being mandatory. This is an entry-level role, perfect for candidates with relevant experience in administration, call centers, or hospitality.

📝 Enhancement Note: This role requires strong language skills and cultural understanding to effectively communicate with suppliers from diverse backgrounds. Familiarity with supply chain processes and sustainability principles would be an asset.

💻 Primary Responsibilities

Supplier Communication: Communicate with suppliers through emails, phone calls, and conference calls to gather compliance information, assist with compliance requests, and confirm document quality.
Supplier Support: Work directly with Assent's Enterprise and Mid-Market suppliers to provide valuable resources and respond to their compliance requests.
Inbound Calls: Handle inbound calls from suppliers to troubleshoot, navigate compliance requests, and provide a positive experience.
Outbound Calls: Engage with unresponsive suppliers through outbound calls, supplier education, and webinar invites.
Data Validation: Validate and ensure quality assurance for compliance data provided by suppliers.

📝 Enhancement Note: This role requires strong active listening, problem-solving, and multitasking skills to manage multiple communication channels and prioritize tasks effectively.

🎓 Skills & Qualifications

Education: Bachelor's Degree or Higher Diploma from a recognized learning institution.

Experience: 1 year of related work experience (e.g., administration, call center representative, hospitality) is considered an asset.

Required Skills:

Excellent verbal and written communication skills, primarily in English
Mandatory Mandarin proficiency (verbal and written)
A plus for proficiency in Japanese or Korean language
Computer proficiency using MS Office Suite and Google Applications

Preferred Skills:

Familiarity with supply chain processes and sustainability principles
Experience in customer support or a related field

📝 Enhancement Note: Candidates with relevant work experience and a strong understanding of supply chain sustainability will have a competitive advantage in this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this role is not specified. However, Assent offers competitive base salaries and a corporate bonus program. For a region-appropriate salary estimate, please refer to the following sources: Glassdoor, Indeed.

Benefits:

Vacation time that increases with tenure
Comprehensive benefits packages (details vary by country)
Life leave days
Retirement savings options
Professional development days

Working Hours: Full-time, with one day per week required on-site for those within 50 km/31 miles of Assent's Penang office.

🎯 Team & Company Context

🏢 Company Culture

Industry: Assent operates in the supply chain management and sustainability sector, focusing on helping manufacturers build sustainable supply chains.

Company Size: Assent has grown from $5 million to $85 million in ARR in just six years, with recent funding of $350 million led by Vista Equity Partners. This indicates a mid-to-large-sized company with significant growth potential.

Founded: 2016

Team Structure:

The Supplier Support team is responsible for obtaining declarations and important information from non-responsive suppliers in Assent's clients' supply chains.
The team works closely with Assent's Enterprise and Mid-Market suppliers to provide valuable resources and support.

Development Methodology:

Assent embraces a remote-first work model, valuing flexibility and autonomy.
The company offers professional development days and encourages curiosity and lifelong learning.

Company Website: Assent

📝 Enhancement Note: Assent's focus on sustainability and supply chain management provides an opportunity for candidates interested in making a positive impact on global supply chains.

📈 Career & Growth Analysis

Customer Support Associate Level: This is an entry-level role focused on supporting Assent's Supplier Support team in gathering compliance information from suppliers. The role involves strong communication skills and a basic understanding of supply chain processes.

Reporting Structure: The Customer Support Associate will report directly to the Supplier Support team.

Technical Impact: This role directly impacts Assent's ability to gather and validate compliance data from suppliers, ensuring the accuracy and completeness of information in their clients' supply chains.

Growth Opportunities:

As Assent continues to grow, there may be opportunities for advancement within the Supplier Support team or other departments.
Candidates with strong performance and a desire to learn can explore career paths in supply chain management, sustainability, or customer success.

📝 Enhancement Note: While this is an entry-level role, Assent's focus on growth and development provides opportunities for candidates to advance their careers within the company.

🌐 Work Environment

Office Type: Assent operates a hybrid work model, with employees working remotely for most of the week and visiting the office once a week (for those within 50 km/31 miles of the office).

Office Location(s): Assent's Penang office is located in George Town, Penang, Malaysia.

Workspace Context:

Assent's remote-first work model allows employees to work from the comfort of their own homes, with the option to use co-working spaces or visit the office as needed.
The company offers flexible work arrangements and encourages a healthy work-life balance.

Work Schedule: Full-time, with one day per week required on-site for those within 50 km/31 miles of Assent's Penang office.

📝 Enhancement Note: Assent's hybrid work model offers candidates the best of both worlds – the flexibility of remote work and the opportunity to collaborate with team members in an office environment.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screen to assess communication skills and cultural fit.
In-depth interview with the Supplier Support team to discuss the role, responsibilities, and expectations.
Final interview with the hiring manager to review the candidate's qualifications and make a hiring decision.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords: (N/A for this role)

📝 Enhancement Note: Assent's interview process focuses on assessing candidates' communication skills, cultural fit, and understanding of the role's responsibilities. Familiarity with supply chain processes and sustainability principles can provide a competitive advantage in the interview process.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

Assent values excellent communication skills, both written and verbal, with a focus on providing a positive experience for suppliers.
The company emphasizes active listening, problem-solving, and multitasking skills to manage multiple communication channels effectively.

Collaboration Style:

Assent's remote-first work model encourages collaboration and communication among team members, regardless of location.
The company fosters a culture of knowledge sharing, technical mentoring, and continuous learning.

📝 Enhancement Note: Assent's focus on communication, collaboration, and continuous learning creates an environment where customer support professionals can thrive and grow their careers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Communicating effectively with suppliers from diverse cultural backgrounds and language barriers.
Managing multiple communication channels and prioritizing tasks effectively.
Gaining a deep understanding of supply chain processes and sustainability principles.

Learning & Development Opportunities:

Assent offers professional development days and encourages curiosity and lifelong learning.
Candidates can explore career paths in supply chain management, sustainability, or customer success as they grow within the company.

📝 Enhancement Note: While this role presents technical challenges, Assent's focus on growth and development provides opportunities for candidates to overcome obstacles and advance their careers.

💡 Interview Preparation

Technical Questions: (N/A for this role)

Company & Culture Questions:

How do you approach communicating with suppliers from diverse cultural backgrounds and language barriers?
Can you describe a time when you had to manage multiple communication channels and prioritize tasks effectively?
How do you stay up-to-date with supply chain processes and sustainability principles?

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: Assent's interview process focuses on assessing candidates' communication skills, cultural fit, and understanding of the role's responsibilities. Familiarity with supply chain processes and sustainability principles can provide a competitive advantage in the interview process.

📌 Application Steps

To apply for this Customer Support Associate (Mandarin) position:

Submit your application through the application link provided.
Tailor your resume to highlight your communication skills, relevant work experience, and any familiarity with supply chain processes or sustainability principles.
Prepare for the interview process by practicing your communication skills, researching Assent's company culture, and familiarizing yourself with supply chain processes and sustainability principles.
Review the job description and ensure you meet the required qualifications before submitting your application.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Associate (Mandarin)