📍 Job Overview

• Job Title: Customer Support Associate - Italian
• Company: Arrow Electronics
• Location: Casablanca, Morocco
• Job Type: Full-Time
• Category: Customer Service
• Date Posted: July 21, 2025
• Experience Level: Entry-Level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Support the Sales team, manage customer backlog, communicate with customers and suppliers, ensure customer satisfaction, and drive efficiency.
• Key Skills: Advanced English and Italian, Customer Service, Order Management, Sales Experience, MS Office, Excel, Communication, Coordination, Customer-oriented Attitude, Team Player.

💻 Primary Responsibilities

• Order to Invoice Process: Manage the entire customer backlog from order load to delivery.
• Communication: Liaise with customers, suppliers, and internal teams to ensure smooth order processing and after-sales service.
• Order Management: Handle order changes and manage customer reserved inventory.
• Customer Satisfaction: Generate customer satisfaction and drive On-Time-Delivery performance.
• Teamwork: Collaborate with Inside Sales, Product Management, and other departments to ensure efficient order processing and customer satisfaction.
• Efficiency: Drive efficiency in order processing and inventory management.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).

Experience: 1-2 years of Customer Service, Order Management, or Sales experience.

Required Skills:

• Advanced English and Italian
• Strong communication and coordination skills
• Customer-oriented attitude
• Team player
• Good knowledge of MS Office and Excel

Preferred Skills:

• Experience with CRM software
• Knowledge of the electronics industry

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: Not specified. Research suggests entry-level Customer Service positions in Morocco range from MAD 15,000 to MAD 25,000 per month.

Benefits:

• Full Permanent contract
• Social advantages: CNSS, CIMR, Health insurance
• Very good working atmosphere in a team of passionate collaborators
• Work culture where you can make an impact
• Dynamic environment with a friendly work atmosphere
• Interesting career development opportunities in a quickly growing environment
• Working within an international organization, recognized worldwide in its sector

Working Hours: Full-time (40 hours/week)

🎯 Team & Company Context

Company Culture: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. The company values collaboration, trust, friendliness, and positivity in its customer service team.

Team Structure: The Customer Service team in Casablanca works closely with the Sales, Assets, and Logistics departments. The team is friendly, sociable, and positive, with a focus on driving customer satisfaction and efficiency.

Development Methodology: The team follows a structured order-to-invoice process, with a focus on driving On-Time-Delivery performance and customer satisfaction.

Company Website: Arrow Electronics

📝 Enhancement Note: The company's global presence and industry leadership suggest opportunities for career growth and development within the organization.

📈 Career & Growth Analysis

Customer Support Associate Role: This entry-level role involves supporting the Sales team and managing the customer backlog. The primary responsibility is to ensure customer satisfaction through efficient order processing and communication with customers and suppliers.

Reporting Structure: The Customer Support Associate reports directly to the Customer Service Manager.

Technical Impact: This role has a direct impact on customer satisfaction and the company's On-Time-Delivery performance. The Associate's ability to manage the customer backlog efficiently and communicate effectively with customers and suppliers is crucial to the company's success.

Growth Opportunities:

• Career Progression: With experience and strong performance, Associates may advance to Senior Customer Support roles or explore opportunities in other departments, such as Sales or Product Management.
• Skill Development: Associates can develop their communication, coordination, and customer service skills, as well as gain experience with CRM software and the electronics industry.

📝 Enhancement Note: The company's international presence and industry leadership suggest opportunities for career growth and development within the organization.

🌐 Work Environment

Office Type: The Casablanca office is located in Boulevard Al Quods and offers a dynamic, friendly work atmosphere with a team of passionate collaborators.

Office Location(s): MA-Casablanca, Morocco (Boulevard Al Quods)

Workspace Context:

• The office provides a collaborative workspace with opportunities for team interaction and cross-functional collaboration.
• The team works closely with other departments, such as Sales, Assets, and Logistics, to ensure efficient order processing and customer satisfaction.

Work Schedule: Full-time, with standard working hours from Monday to Friday.

📝 Enhancement Note: The company's focus on a friendly work atmosphere and team collaboration suggests a positive work environment for Customer Support Associates.

📄 Application & Technical Interview Process (N/A for this role)

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Service Values:

• Customer Focus: The team prioritizes customer satisfaction and strives to exceed customer expectations.
• Collaboration: The team works closely with other departments, such as Sales, Assets, and Logistics, to ensure efficient order processing and customer satisfaction.
• Efficiency: The team focuses on driving efficiency in order processing and inventory management.
• Continuous Improvement: The team is committed to continuous improvement in its processes and customer service standards.

Collaboration Style:

• Teamwork: The team works closely together to ensure efficient order processing and customer satisfaction.
• Cross-functional Collaboration: The team collaborates with other departments, such as Sales, Assets, and Logistics, to ensure smooth order processing and customer satisfaction.
• Knowledge Sharing: The team shares knowledge and best practices to improve customer service standards and drive efficiency.

📝 Enhancement Note: The company's focus on collaboration, teamwork, and continuous improvement suggests a positive and supportive work environment for Customer Support Associates.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Order Management: Managing the customer backlog efficiently and effectively, including order changes and inventory management.
• Communication: Liaising with customers, suppliers, and internal teams to ensure smooth order processing and after-sales service.
• Customer Satisfaction: Driving customer satisfaction and On-Time-Delivery performance.

Learning & Development Opportunities:

• Career Progression: With experience and strong performance, Associates may advance to Senior Customer Support roles or explore opportunities in other departments, such as Sales or Product Management.
• Skill Development: Associates can develop their communication, coordination, and customer service skills, as well as gain experience with CRM software and the electronics industry.
• Training & Development: The company offers training and development opportunities to help Associates grow and develop their skills.

📝 Enhancement Note: The company's focus on career progression, skill development, and training opportunities suggests a commitment to supporting the growth and development of its Customer Support Associates.

💡 Interview Preparation

Application Process:

1. Submit your application through the provided link.
2. Prepare your resume in English, highlighting your relevant experience and skills.
3. Attach your resume in English to your application.

Interview Tips:

• Research the company and its products to demonstrate your interest and understanding of the role.
• Prepare examples of your customer service experience and how you have handled challenging customer situations.
• Be ready to discuss your language skills and how they will contribute to your success in the role.

📝 Enhancement Note: The company's focus on customer service and language skills suggests that candidates should highlight their relevant experience and demonstrate their ability to communicate effectively with customers and suppliers.

📌 Application Steps

To apply for this Customer Support Associate - Italian position:

1. Submit your application through the provided link.
2. Prepare your resume in English, highlighting your relevant experience and skills.
3. Attach your resume in English to your application.
4. Research the company and its products to demonstrate your interest and understanding of the role.
5. Prepare examples of your customer service experience and how you have handled challenging customer situations.
6. Be ready to discuss your language skills and how they will contribute to your success in the role.