📍 Job Overview

Job Title: Customer Support Associate
Company: Autodesk
Location: Barcelona, Spain
Job Type: Full-Time, Hybrid
Category: Customer Support
Date Posted: June 11, 2025
Experience Level: 0-2 years
Remote Status: Hybrid (split time between remote and in-office work)

🚀 Role Summary

Primary Responsibilities: Provide technical support to customers through live chat, email, and phone, addressing product usage questions, troubleshooting issues, and gathering customer feedback.
Key Web Technology Aspects: Strong communication skills, patience, and composure in handling customer interactions; experience with iOS, Android, Windows platforms, and cloud-based software like Microsoft Suite, OneDrive.

📝 Enhancement Note: This role focuses on customer support and troubleshooting within a SaaS environment, rather than web development or server administration. However, the role requires strong communication skills and experience with various platforms and software, which are valuable in any tech role.

💻 Primary Responsibilities

Customer Support: Handle customer inquiries via live chat, email, and phone, addressing technical issues, product usage questions, onboarding, set up, and subscription inquiries.
Collaboration: Work closely with other teams (Sales, Customer Success, Engineering, Customer Experience, Finance) to ensure quality interactions and promote the voice of the customer.
Communication: Share daily updates with Tier 2 teams and leadership, raising important user concerns, customer sentiment, and product feedback.
Improvement: Participate in support-related projects to improve the team and customer experience.
Values: Embody Autodesk's "Great Behavior" values in daily work and contribute to team goals such as CSAT, quality, productivity, adherence, and more.

📝 Enhancement Note: While this role is focused on customer support, the responsibilities involve problem-solving, collaboration, and communication skills that are transferable to web development and server administration roles.

🎓 Skills & Qualifications

Education: Relevant bachelor's degree or equivalent experience in a customer support or related field.

Experience: Over 1 year of experience in technical troubleshooting within a SaaS environment, including email, phone, and live chat support.

Required Skills:

Strong verbal and written communication skills in Business English and Spanish.
Experience working with service indicators to achieve customer success.
Proficiency in troubleshooting and supporting iOS, Android, Windows platforms, and cloud-based software like Microsoft Suite, OneDrive.
Collaborative work style with high integrity and accountability.
Ability to handle multiple tasks simultaneously and willingness to learn new skills.

Preferred Skills:

Proficiency in French or German.
Experience with CRM software and ticketing systems.

📝 Enhancement Note: Although this role is not focused on web development or server administration, the required and preferred skills are valuable in any tech role, emphasizing strong communication, collaboration, and problem-solving abilities.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable, as this role does not require a web portfolio.

Technical Documentation: Not applicable, as this role does not require technical documentation.

💵 Compensation & Benefits

Salary Range: €24,000 - €30,000 per year (estimated, based on market research for customer support roles in Barcelona, Spain)

Benefits:

Competitive compensation package, including discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Flexible work arrangements, with a hybrid remote/in-office schedule.
Opportunities for professional growth and development within Autodesk.

Working Hours: 40 hours per week, with a flexible shift starting between 10 AM and 11 AM.

📝 Enhancement Note: The provided salary range is an estimate based on market research for customer support roles in Barcelona, Spain. Actual salary offers may vary based on the candidate's experience and geographic location.

🎯 Team & Company Context

Company Culture: Autodesk values a culture of belonging and an equitable workplace where everyone can thrive. They foster a collaborative environment where employees can be their whole, authentic selves and do meaningful work that helps build a better future for all.

Team Structure: The Customer Support team is global, motivated, and recognized for their willingness to problem-solve with positivity. The team works closely with other departments, such as Sales, Customer Success, Engineering, Customer Experience, and Finance, to ensure quality interactions and promote the voice of the customer.

Development Methodology: Not applicable, as this role does not involve web development or server administration processes.

Company Website: Autodesk

📝 Enhancement Note: Although this role is not focused on web development or server administration, the company culture and team structure provide valuable insights into the work environment and collaboration opportunities within Autodesk.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level to intermediate position in the customer support field, focusing on technical troubleshooting and customer interaction within a SaaS environment.

Reporting Structure: The Customer Support Associate will report to a Customer Support Manager and collaborate with various teams, such as Sales, Customer Success, Engineering, Customer Experience, and Finance.

Technical Impact: This role has a direct impact on customer satisfaction and experience by addressing technical issues and gathering feedback to improve products and services.

Growth Opportunities:

Career Progression: With experience and strong performance, there may be opportunities to advance to senior customer support roles, team leadership positions, or transition to other areas within Autodesk, such as sales or customer success.
Skill Development: This role offers the opportunity to develop strong communication, problem-solving, and customer service skills, which are valuable in any tech role.

📝 Enhancement Note: While this role is not focused on web development or server administration, the career growth opportunities and skill development prospects are valuable in any tech role, emphasizing strong communication, collaboration, and problem-solving abilities.

🌐 Work Environment

Office Type: Hybrid, with split time between remote work and in-office work at Autodesk's Barcelona location (Tower B2).

Office Location(s): Barcelona, Spain (EMEA - Spain - Barcelona - Tower B2)

Workspace Context:

Remote Work: Employees can work remotely for part of the week, with the remaining time spent in the office collaborating with the team and other departments.
Office Amenities: Autodesk's Barcelona office provides a professional workspace with access to necessary tools and resources for customer support tasks.

Work Schedule: Flexible shift starting between 10 AM and 11 AM, with a 40-hour workweek.

📝 Enhancement Note: Although this role is not focused on web development or server administration, the work environment and schedule provide valuable insights into the work-life balance and collaboration opportunities within Autodesk.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief phone or video call to assess communication skills and cultural fit.
Technical Assessment: A hands-on assessment to evaluate problem-solving skills and customer support capabilities.
Final Interview: A discussion with the hiring manager or a panel to assess the candidate's fit for the role and team.

Portfolio Review Tips: Not applicable, as this role does not require a web portfolio.

Technical Challenge Preparation:

Familiarize yourself with Autodesk's products and services.
Brush up on your customer support and troubleshooting skills.
Prepare examples of when you've handled difficult customers or technical challenges successfully.

ATS Keywords: Customer Support, Technical Troubleshooting, SaaS, Live Chat, Email Support, Phone Support, Collaboration, Problem Solving, iOS Support, Android Support, Windows Support, Cloud-Based Software, Business English, Spanish, French, German.

📝 Enhancement Note: Although this role is not focused on web development or server administration, the interview process and preparation tips provide valuable insights into the application and hiring process for any tech role within Autodesk.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable, as this role does not involve web development.

Backend & Server Technologies: Not applicable, as this role is focused on customer support and does not involve server administration.

Development & DevOps Tools: Not applicable, as this role does not involve web development or server administration processes.

📝 Enhancement Note: Although this role is not focused on web development or server administration, the technology stack and infrastructure requirements are not applicable to this specific role.

👥 Team Culture & Values

Customer Support Values:

Customer Focus: Put customers first and strive to understand their needs and provide exceptional support.
Collaboration: Work closely with other teams to ensure quality interactions and promote the voice of the customer.
Continuous Improvement: Always look for ways to improve the customer experience and support processes.
Integrity: Act with honesty and transparency in all customer interactions and internal communications.

Collaboration Style:

Cross-Functional Integration: Work closely with other departments, such as Sales, Customer Success, Engineering, Customer Experience, and Finance, to ensure quality interactions and promote the voice of the customer.
Code Review Culture: Not applicable, as this role is not focused on web development.
Knowledge Sharing: Share best practices and learn from colleagues to improve customer support skills and processes.

📝 Enhancement Note: Although this role is not focused on web development or server administration, the customer support values and collaboration style provide valuable insights into the work environment and team dynamics within Autodesk.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Expectations: Manage customer expectations by setting realistic timelines and communicating effectively throughout the support process.
Technical Complexity: Troubleshoot and resolve complex technical issues, often working with limited information or guidance.
Customer Emotions: Handle difficult customers and high-pressure situations with composure and professionalism.

Learning & Development Opportunities:

Product Knowledge: Deepen your understanding of Autodesk's products and services to provide more informed support and guidance to customers.
Soft Skills Development: Enhance your communication, problem-solving, and customer service skills through hands-on experience and feedback.
Career Transition: Explore opportunities to transition to other roles within Autodesk, such as sales or customer success, as your skills and experience grow.

📝 Enhancement Note: While this role is not focused on web development or server administration, the technical challenges and learning opportunities provide valuable insights into the personal and professional growth prospects within Autodesk's customer support team.

💡 Interview Preparation

Technical Questions:

Customer Support Scenarios: Describe how you've handled difficult customers or technical challenges in previous roles, demonstrating your problem-solving skills and customer support capabilities.
Product Knowledge: Showcase your understanding of Autodesk's products and services, and how you would use this knowledge to support customers effectively.
Process Improvement: Discuss your experience with improving support processes and workflows, and how you would apply these skills at Autodesk.

Company & Culture Questions:

Company Values: Explain how you align with Autodesk's company values and how you would contribute to a positive work environment.
Team Dynamics: Describe your experience working in a team and how you would collaborate with other departments to ensure quality interactions and promote the voice of the customer.
Customer Focus: Share examples of when you've gone above and beyond to provide exceptional customer support and exceed customer expectations.

Portfolio Presentation Strategy: Not applicable, as this role does not require a web portfolio.

📝 Enhancement Note: Although this role is not focused on web development or server administration, the interview preparation tips provide valuable insights into the application and hiring process for any tech role within Autodesk.

📌 Application Steps

To apply for this Customer Support Associate position at Autodesk:

Customize Your Application: Tailor your resume and cover letter to highlight your customer support and troubleshooting skills, as well as your experience with relevant platforms and software.
Prepare for Phone/Video Screen: Brush up on your communication skills and Autodesk's products and services in preparation for the initial phone or video call.
Practice Technical Assessment: Familiarize yourself with common customer support scenarios and troubleshooting techniques to excel in the hands-on assessment.
Research Autodesk: Learn about Autodesk's company culture, values, and team dynamics to demonstrate your fit for the role and organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support Associate