Customer Support & Recovery Executive

📍 Job Overview

• Job Title: Customer Support & Recovery Executive
• Company: Zameen Media Pvt. Ltd.
• Location: Lahore, Punjab, Pakistan
• Job Type: On-site, Full-time
• Category: Customer Support & Recovery
• Date Posted: June 12, 2025

🚀 Role Summary

• Key Responsibilities: Ensure timely collections of installments, maintain customer contact, update payment records, and achieve monthly recovery targets.
• Key Skills: Customer support, collections, CRM, finance, communication, Microsoft Office, email, and internet proficiency.

📝 Enhancement Note: This role requires a strong balance of customer service, collections, and administrative skills. The ideal candidate will be proactive, detail-oriented, and comfortable working with various communication channels and CRM systems.

💻 Primary Responsibilities

• 💸 Collections & Payment Tracking: Monitor due installments, ensure timely payments, and maintain accurate records.
• 📞 Customer Communication: Regularly contact customers through calls, SMS, WhatsApp, and email to update them on their accounts and construction progress.
• 📊 Account Management: Update account statements, share them with relevant customers, and monitor defaults to send reminder letters and legal notices.
• 📈 Recovery Targets: Achieve assigned monthly recovery targets consistently.
• 📅 Meetings & Updates: Conduct physical meetings with customers at the developer's office as required and share construction updates through email and WhatsApp.

📝 Enhancement Note: This role involves a mix of proactive customer communication, account management, and collections. Strong organizational skills and the ability to multitask are essential for success in this position.

🎓 Skills & Qualifications

Education: A minimum of a Bachelor's degree in Business or a related field is required.

Experience: Fresh graduates or those with up to 2 years of experience are encouraged to apply.

Required Skills:

• Proficiency in English (both written and verbal)
• Strong communication skills
• Excellent organizational skills
• Basic understanding of finance and collections processes
• Proficient in Microsoft Office Suite, email, and internet usage
• Familiarity with CRM systems is a plus

Preferred Skills:

• Previous experience in customer support or collections
• Knowledge of the real estate industry
• Bilingual or multilingual skills (e.g., Urdu, Punjabi)

📝 Enhancement Note: While relevant experience is valuable, the company is open to hiring fresh graduates with the right skills and attitude. Strong communication skills, both written and verbal, are crucial for success in this role.

📊 Web Portfolio & Project Requirements (N/A)

📝 Enhancement Note: As this role does not involve web development or server administration, portfolio requirements are not applicable.

💵 Compensation & Benefits

Salary Range: PKR 30,000 - 40,000 per month (Estimated based on market standards for entry-level customer support roles in Lahore)

Benefits:

• A dynamic and supportive work environment
• Opportunities for professional growth and development
• Competitive salary package

Working Hours: Full-time (40 hours per week), Monday to Friday, with occasional weekend work as required.

📝 Enhancement Note: The salary range is estimated based on market standards for entry-level customer support roles in Lahore. The actual salary may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Real estate and property development

Company Size: Medium-sized company with a growing team

Founded: 2006 (Over 15 years of experience in the real estate industry)

Team Structure:

• A dedicated customer support and recovery team
• Close collaboration with the finance and sales departments
• Regular team meetings and training sessions to ensure consistent customer service and collections processes

Development Methodology: Agile and customer-focused approach to collections and customer support processes.

Company Website: Zameen

📝 Enhancement Note: Zameen Media Pvt. Ltd. is a well-established real estate company with a strong focus on customer service and support. The company values a positive and dynamic work environment, providing opportunities for professional growth and development.

📈 Career & Growth Analysis

Customer Support & Recovery Career Level: Entry-level to mid-level, with opportunities for growth and advancement within the customer support and recovery team or related departments.

Reporting Structure: This role reports directly to the Customer Support & Recovery Manager.

Technical Impact: Directly impacts customer satisfaction, collections efficiency, and overall customer support processes.

Growth Opportunities:

• Progression to senior customer support and recovery roles
• Transition to related departments, such as sales or finance, with relevant experience and training
• Opportunities for professional development and skill enhancement through regular training sessions and workshops

📝 Enhancement Note: This role offers a clear career progression path within the customer support and recovery team. With relevant experience and strong performance, candidates can advance to senior roles or explore opportunities in related departments.

🌐 Work Environment

Office Type: Modern, well-equipped office with a collaborative and supportive work environment.

Office Location(s): Gulberg, Lahore

Workspace Context:

• A dedicated workspace with access to necessary tools and software for customer support and collections tasks
• Collaborative team environment with regular meetings and training sessions
• Opportunities for professional growth and development through workshops and training programs

Work Schedule: Full-time (40 hours per week), Monday to Friday, with occasional weekend work as required.

📝 Enhancement Note: The work environment at Zameen Media Pvt. Ltd. is collaborative and supportive, with a strong focus on professional growth and development. The company provides the necessary tools and resources for employees to excel in their roles.

📄 Application & Technical Interview Process (N/A)

📝 Enhancement Note: As this role does not involve web development or server administration, a technical interview process is not applicable.

🛠 Technology Stack & Web Infrastructure (N/A)

📝 Enhancement Note: As this role does not involve web development or server administration, a technology stack is not applicable.

👥 Team Culture & Values

Customer Support & Recovery Values:

• Customer-centric approach
• Proactive communication and problem-solving
• Attention to detail and accuracy in record-keeping
• Strong organizational skills and the ability to multitask
• Professionalism and a positive attitude

Collaboration Style:

• Regular team meetings and training sessions to ensure consistent customer support and collections processes
• Close collaboration with the finance and sales departments to maintain accurate records and achieve recovery targets
• A supportive and collaborative work environment that encourages professional growth and development

📝 Enhancement Note: Zameen Media Pvt. Ltd. values a customer-centric approach, proactive communication, and a supportive work environment. The company fosters a collaborative culture that encourages professional growth and development.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing a high volume of customer inquiries and collections tasks efficiently
• Balancing customer support and collections responsibilities to achieve monthly recovery targets
• Maintaining accurate records and ensuring data integrity in the CRM system

Learning & Development Opportunities:

• Regular training sessions and workshops to enhance customer support and collections skills
• Opportunities to learn about the real estate industry and related processes
• Professional development and career advancement opportunities within the customer support and recovery team or related departments

📝 Enhancement Note: This role presents both technical challenges and learning opportunities. Candidates should be prepared to manage a high volume of customer inquiries and collections tasks efficiently while maintaining accurate records. The company offers regular training sessions and workshops to enhance customer support and collections skills and foster professional growth.

💡 Interview Preparation

Application Process:

1. Submit your application through the given link
2. Prepare a well-structured resume highlighting your relevant skills and experience
3. Research the real estate industry and Zameen Media Pvt. Ltd. to demonstrate your interest and understanding of the role

Interview Tips:

• Dress professionally and arrive on time for your interview
• Be prepared to discuss your relevant experience and skills in customer support, collections, and CRM systems
• Demonstrate your strong communication skills, both written and verbal, through clear and concise responses
• Show enthusiasm for the role and a willingness to learn and grow within the company

📝 Enhancement Note: To prepare for the interview, candidates should research the real estate industry and Zameen Media Pvt. Ltd. to demonstrate their interest and understanding of the role. They should also be prepared to discuss their relevant experience and skills in customer support, collections, and CRM systems, as well as their strong communication skills.

📌 Application Steps

To apply for the Customer Support & Recovery Executive position at Zameen Media Pvt. Ltd.:

1. Submit your application through the given link.
2. Prepare a well-structured resume highlighting your relevant skills and experience in customer support, collections, and CRM systems.
3. Research the real estate industry and Zameen Media Pvt. Ltd. to demonstrate your interest and understanding of the role.
4. Dress professionally and arrive on time for your interview.
5. Be prepared to discuss your relevant experience and skills, as well as your strong communication skills and enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.