📍 Job Overview

Job Title: Customer Support & Prod. Planner
Company: HARMAN International
Location: Szekesfehervar, Fejer, Hungary - Holland fasor 19 8000
Job Type: Full-Time
Category: Operations & Supply Chain
Date Posted: 2025-06-23
Experience Level: 2-5 years
Remote Status: On-site (Hybrid)

🚀 Role Summary

Key Responsibilities: Manage order fulfillment, develop production plans, coordinate with various teams, and ensure timely delivery.
Key Skills: Customer support, production planning, supply chain management, ERP systems (SAP), Excel, order fulfillment, material planning, and collaboration.

💻 Primary Responsibilities

Order Fulfillment & Customer Support: Manage and coordinate order fulfillment processes for OEMs, ensuring accurate communication and timely delivery.
Production Planning: Develop and adjust short-, medium-, and long-term production plans based on customer requirements, forecasts, and changing demands.
Material Planning & Availability: Collaborate with the material planning team to monitor material availability and address any supply chain disruptions.
Production Metrics & Scheduling: Track and analyze production metrics, create delivery schedules, update material master data, and ensure system accuracy for efficient manufacturing and delivery operations.
Cross-Functional Collaboration: Coordinate with sales, demand planning, and production teams to respond to demand fluctuations, support new product launches, and ensure customer specifications are met consistently.

🎓 Skills & Qualifications

Education: Higher education diploma preferably in business or supply chain related field.

Experience: 2-5 years of experience in customer support, production planning, or other supply chain-related roles (preferred).

Required Skills:

Demonstrable knowledge of an ERP system, preferably SAP.
Proficiency in English (written and spoken).
Well-versed in Excel.

Preferred Skills:

Experience with customer support and/or production planning or other supply chain-related roles.
Several years of experience in electronics or automotive manufacturing.
Experience with production planning tools (SAP - LMPC, SAP - IBP).

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable for this role.
Technical Documentation: Not applicable for this role.

💵 Compensation & Benefits

Salary Range: Not specified. Research shows that the average salary for a Production Planner in Hungary is around HUF 450,000 - 600,000 per month, depending on experience and qualifications.

Benefits:

Flexible work environment.
Access to employee discounts on world-class Harman and Samsung products.
Extensive training opportunities through HARMAN University.
Competitive wellness benefits.
Tuition reimbursement.
"Be Brilliant" employee recognition and rewards program.
An inclusive and diverse work environment that fosters and encourages professional and personal development.

Working Hours: 40 hours per week, with flexibility for deployment windows, maintenance, and project deadlines.

🎯 Team & Company Context

🏢 Company Culture

Industry: HARMAN operates in the automotive and consumer electronics industries, focusing on connected car systems, audio and visual products, enterprise automation solutions, and services.

Company Size: HARMAN is a large, global company with over 30,000 employees, providing a diverse and collaborative work environment for professionals.

Founded: HARMAN was founded in 1922 and has since grown into a leading technology company, known for its innovative audio and infotainment solutions.

Team Structure: The team for this role will consist of cross-functional departments, including sales, demand planning, production, and material planning teams. The Production Planner will work closely with these teams to ensure efficient order fulfillment and production.

Development Methodology: HARMAN uses a structured approach to production planning, involving demand planning, material planning, and production scheduling. The company also emphasizes continuous improvement and process optimization.

Company Website: www.harman.com

📈 Career & Growth Analysis

Role Analysis: The Customer Support & Prod. Planner role is crucial for coordinating between OEMs and HARMAN departments, ensuring timely order fulfillment, and optimizing production plans. This role offers opportunities for career growth in operations, supply chain management, or related fields.

Growth Opportunities:

Develop expertise in production planning, supply chain management, or related fields.
Gain experience working with various teams and departments, enhancing collaboration and communication skills.
Contribute to process improvement initiatives, demonstrating leadership and problem-solving abilities.

🌐 Work Environment

Office Type: HARMAN's office in Szekesfehervar, Hungary, offers a modern and collaborative workspace, equipped with the necessary tools for efficient teamwork and communication.

Office Location(s): Szekesfehervar, Fejer, Hungary - Holland fasor 19 8000

Workspace Context:

Collaborative workspaces with multiple monitors and testing devices available.
Cross-functional team interaction and collaboration opportunities with various departments.
Flexible work arrangements to accommodate project deadlines and maintenance windows.

Work Schedule: The role follows a standard full-time work schedule, with flexibility for deployment windows, maintenance, and project deadlines.

📄 Application & Technical Interview Process

Interview Process:

Resume Screening: HARMAN will review your resume and cover letter to assess your qualifications and experience.
Phone/Video Screen: A brief phone or video call to discuss your background, experience, and motivation for the role.
On-site Interview: A face-to-face interview at the HARMAN office in Szekesfehervar, Hungary, to assess your technical skills, problem-solving abilities, and cultural fit.
Final Decision: HARMAN will make a final decision based on your interview performance and references.

Portfolio Review Tips: Not applicable for this role.

Technical Challenge Preparation: Not applicable for this role.

ATS Keywords: Customer Support, Production Planning, Supply Chain Management, ERP Systems, SAP, Excel, Order Fulfillment, Material Planning, Production Metrics, Collaboration, Demand Planning, Project Management, Automotive, Electronics, Manufacturing.

🛠 Technology Stack & Web Infrastructure

Technology Stack: Not applicable for this role.

👥 Team Culture & Values

Company Values: HARMAN's core values include innovation, collaboration, and continuous improvement. The company fosters a culture of inclusivity and teamwork, encouraging employees to share ideas and bring their whole selves to work.

Collaboration Style: HARMAN emphasizes cross-functional collaboration, with regular team meetings, open communication, and a focus on collective problem-solving and decision-making.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing order fulfillment for multiple OEMs with varying demands and requirements.
Developing and adjusting production plans to accommodate changing customer demands and market fluctuations.
Coordinating with various teams to optimize delivery timelines and support new product launches.

Learning & Development Opportunities:

Gain experience working with diverse teams and departments, enhancing collaboration and communication skills.
Develop expertise in production planning, supply chain management, or related fields.
Contribute to process improvement initiatives, demonstrating leadership and problem-solving abilities.

💡 Interview Preparation

Technical Questions:

Production Planning: Describe your experience with production planning and how you've handled changing customer demands and market fluctuations in the past.
Material Planning: Explain your approach to material planning and how you've addressed supply chain disruptions or material availability issues.
Collaboration: Share an example of a time when you collaborated with cross-functional teams to optimize delivery timelines or support a new product launch.

Company & Culture Questions:

HARMAN's Mission: How do you align with HARMAN's mission to make life better through the power of technology?
Company Culture: Describe your understanding of HARMAN's company culture and how you would contribute to it as a team member.

Portfolio Presentation Strategy: Not applicable for this role.

📌 Application Steps

To apply for this Customer Support & Prod. Planner position:

Submit your application through the application link provided.
Tailor your resume and cover letter to highlight your relevant experience and qualifications for the role.
Research HARMAN's company culture, values, and mission to demonstrate your fit and enthusiasm for the role.
Prepare for the interview process by reflecting on your experience and accomplishments, and practicing your responses to common interview questions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

Tailor the job description to emphasize the unique aspects of the Customer Support & Prod. Planner role within HARMAN's operations and supply chain department.
Highlight the importance of cross-functional collaboration, communication, and problem-solving skills for success in this role.
Emphasize the opportunity for career growth and professional development within HARMAN's large and diverse organization.

Quality Standards:

Ensure no content overlap between sections, with each section containing unique information relevant to the role.
Use Enhancement Notes sparingly and only when making significant inferences about the role, company, or industry.
Maintain a balance between comprehensive detail and concise language, prioritizing actionable information for applicants.

Industry Expertise:

Incorporate relevant industry terms, trends, and best practices related to operations, supply chain management, and production planning.
Address the specific challenges and opportunities faced by professionals in the automotive and consumer electronics industries, as they relate to the role.

Professional Standards:

Maintain a consistent and professional tone throughout the job description.
Use clear and concise language, avoiding jargon or technical terms that may not be familiar to all applicants.
Include detailed and actionable insights to help applicants prepare for the application and interview process.

Technical Focus & Portfolio Emphasis:

As this role is not web development or server administration-focused, there is no portfolio emphasis or technical challenge preparation section.
Instead, emphasize the importance of relevant experience, strong communication skills, and a collaborative mindset for success in this role.

Avoid:

Generic business jargon not relevant to the Customer Support & Prod. Planner role or HARMAN's operations and supply chain department.
Placeholder text or incomplete sections that do not provide valuable information to applicants.
Repetitive content across different sections, ensuring each section offers unique insights and guidance.
Non-technical terminology unrelated to the specific role or HARMAN's company culture and values.

Customer Support & Prod. Planner