📍 Job Overview

Job Title: Customer Support & Enablement Specialist
Company: Taskworld
Location: Bangkok, Krung Thep Maha Nakhon, Thailand
Job Type: Hybrid (On-site & Remote)
Category: Customer Support & Success
Date Posted: June 19, 2025
Experience Level: Mid-Senior level (2-5 years)
Remote Status: On-site & Remote (Hybrid)

🚀 Role Summary

Customer Support & Enablement Specialist at Taskworld is a dual role that combines responsive support and high-quality training to ensure customer success.
50% of the role is dedicated to delivering timely, empathetic support via chat, email, and internal ticketing tools, troubleshooting user issues, and handling account-related inquiries.
The other 50% involves creating and updating customer training materials, designing and delivering onboarding sessions, hosting webinars, and increasing product adoption and awareness.

📝 Enhancement Note: This role requires a strong customer focus, excellent communication skills, and the ability to balance support and enablement responsibilities effectively.

💻 Primary Responsibilities

Client Support (50%)
- Deliver timely and empathetic support via chat, email, and internal ticketing tools.
- Troubleshoot user issues and escalate bugs or feedback to relevant teams.
- Handle account-related inquiries (e.g., invoicing, renewal discussions, setup).
- Maintain accurate records of customer interactions and resolutions.
Client Enablement & Training (50%)
- Create and update customer training materials (guides, videos, templates).
- Design and deliver onboarding sessions for new customers (1:1 and group).
- Host webinars and training sessions to drive product adoption and best practices.
- Ensure new Taskworld features are clearly documented with training materials and increase customer awareness and usage.

📝 Enhancement Note: The role requires a balance between reactive support and proactive enablement, with a focus on driving customer success through clear communication and engaging learning experiences.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field (e.g., Business, Communications, or a related discipline) or equivalent experience.

Experience: At least 2-3 years of experience in a customer-facing role, ideally in a SaaS company.

Required Skills:

Fluency in English at a native or near-native level (essential)
Excellent written and verbal communication skills in all spoken languages
Creative thinking and problem-solving skills
Ability to develop trusting relationships with customers and team through ownership, integrity, and consistency
Highly skilled at organization, prioritization, and time management
Positive attitude with a desire to exceed clients' expectations
Attention to detail and belief that people's experience matters

Preferred Skills:

Additional language skills, particularly Japanese
Experience with customer support software and ticketing systems
Familiarity with task management or project management software

📝 Enhancement Note: While not explicitly stated, experience with customer support software and ticketing systems, as well as familiarity with task management or project management software, would be beneficial for this role.

📊 Web Portfolio & Project Requirements (N/A)

Portfolio Essentials (N/A): This role does not require a traditional web portfolio, as it is not a web development or design position. However, candidates should be prepared to demonstrate their communication skills, problem-solving abilities, and customer support experience through relevant examples and case studies.

Technical Documentation (N/A): Not applicable for this role.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Bangkok, Thailand, is approximately 40,000 - 60,000 THB per month (1,200,000 - 1,800,000 THB per year), based on experience and qualifications. This estimate is derived from regional market data and industry standards for mid-senior level customer support and success roles.

Benefits:

Competitive salary and benefits package
Opportunity to work in a fast-growing, global SaaS company
Diverse, international team with a collaborative work environment
Opportunities for professional growth and development

Working Hours: Full-time (40 hours per week), with a flexible work schedule that may include on-site work and remote work (hybrid arrangement).

📝 Enhancement Note: The salary range provided is an estimate based on regional market data and industry standards. Actual compensation may vary depending on the candidate's qualifications, experience, and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: SaaS (Software as a Service) - Taskworld is a top-rated online collaboration and task/project management software designed to facilitate project and task management, collaboration, delegation, communication, and knowledge management.

Company Size: Medium-sized (60-70 employees) with a diverse, global team.

Founded: Taskworld was founded with the mission to provide an all-in-one platform for teams to collaborate, manage tasks, and track progress effectively.

Team Structure:

Customer Support & Success team (including the Customer Support & Enablement Specialist role)
Product & Engineering teams
Marketing & Sales teams
Customer Success & Enablement teams

Development Methodology:

Agile/Scrum methodologies for product development and feature implementation
Regular sprint planning, code reviews, and quality assurance practices
Continuous integration and deployment (CI/CD) pipelines for server management and updates

Company Website: Taskworld

📝 Enhancement Note: Taskworld's company culture values collaboration, innovation, and customer success. The company encourages a diverse, global team and fosters a collaborative work environment.

📈 Career & Growth Analysis

Customer Support & Enablement Specialist is a mid-senior level role that requires a balance between reactive support and proactive enablement. This role has the potential to grow into a more senior position within the Customer Success or Enablement teams, or even transition into a Product or Engineering role with a strong understanding of customer needs and user experience.

Reporting Structure: The Customer Support & Enablement Specialist reports directly to the Customer Success Manager or a similar role within the Customer Success or Enablement teams.

Technical Impact: This role has a direct impact on customer satisfaction, product adoption, and user experience. By providing exceptional support and enabling customers to make the most of Taskworld's features, the Customer Support & Enablement Specialist contributes to the overall success and growth of the company.

Growth Opportunities:

Career Progression: With experience and strong performance, candidates can progress to senior roles within the Customer Success or Enablement teams, or transition into Product or Engineering roles with a deep understanding of customer needs.
Technical Skill Development: Candidates can develop their skills in customer support, enablement, and training, as well as gain exposure to Agile methodologies, product development, and user experience design.
Leadership Potential: As the role involves managing customer relationships and driving product adoption, there is potential for growth into leadership positions within the Customer Success or Enablement teams.

📝 Enhancement Note: Taskworld offers opportunities for career progression, technical skill development, and leadership growth within its Customer Success and Enablement teams, as well as potential transitions into Product or Engineering roles.

🌐 Work Environment

Office Type: Taskworld's office is a modern, collaborative workspace designed to foster teamwork and innovation. The hybrid work arrangement allows for both on-site and remote work, providing flexibility for employees to balance their work and personal lives.

Office Location(s): Taskworld's main office is located in Bangkok, Thailand, with additional offices in other regions. The specific office location for this role is "Bangkok, Bangkok (Hybrid)."

Workspace Context:

Collaborative Workspace: Taskworld's office features open-plan workspaces, meeting rooms, and breakout areas designed to encourage collaboration and communication among team members.
Development Tools & Equipment: Taskworld provides the necessary tools and equipment for employees to perform their jobs effectively, including laptops, software licenses, and access to relevant platforms and services.
Cross-Functional Collaboration: Taskworld's teams work closely together, with regular cross-functional meetings and collaborations between Customer Success, Product, Engineering, Marketing, and Sales teams.

Work Schedule: Taskworld operates on a standard business hours schedule, with some flexibility for remote work and on-site work arrangements. The work schedule may vary depending on the specific needs of the role and the customer base.

📝 Enhancement Note: Taskworld's hybrid work environment offers a balance between on-site collaboration and remote flexibility, with a focus on fostering a collaborative and innovative work culture.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: A brief phone or video call to discuss the role, qualifications, and expectations.
Technical Assessment: A practical exercise or case study to evaluate the candidate's problem-solving skills, communication abilities, and customer support experience.
Behavioral Interview: A structured interview focused on understanding the candidate's approach to customer support, enablement, and training, as well as their ability to work effectively within a team.
Final Decision: A decision based on the candidate's overall fit, skills, and potential for growth within the role and the company.

Portfolio Review Tips (N/A): This role does not require a traditional web portfolio, as it is not a web development or design position.

Technical Challenge Preparation:

Problem-Solving Skills: Brush up on problem-solving techniques and be prepared to discuss your approach to troubleshooting user issues and escalating bugs or feedback to relevant teams.
Communication Skills: Practice clear and concise communication, both written and verbal, to ensure you can effectively support customers and deliver engaging training experiences.
Customer Support Experience: Reflect on your previous customer support experience and be prepared to discuss specific examples of how you have handled challenging situations, resolved user issues, and exceeded customer expectations.

ATS Keywords: Customer Support, Training, Problem Solving, Communication, Organization, Time Management, Empathy, Creative Thinking, Attention to Detail, Relationship Building, Documentation, Webinars, Onboarding, Task Management, Collaboration, Performance Metrics, SaaS, Customer Success, Enablement, Agile, Product Development, User Experience Design.

📝 Enhancement Note: While this role does not require a traditional web portfolio, candidates should be prepared to demonstrate their communication skills, problem-solving abilities, and customer support experience through relevant examples and case studies during the interview process.

🛠 Technology Stack & Web Infrastructure (N/A)

Frontend Technologies (N/A): Not applicable for this role.

Backend & Server Technologies (N/A): Not applicable for this role.

Development & DevOps Tools (N/A): Not applicable for this role.

📝 Enhancement Note: This role does not require a specific technology stack or web infrastructure knowledge, as it is focused on customer support and enablement rather than web development or server administration.

👥 Team Culture & Values

Customer Support & Success Values:

Customer Focus: Prioritize customer needs and ensure customer satisfaction through exceptional support and engaging learning experiences.
Empathy: Understand and share the feelings of customers to provide personalized and effective support.
Clear Communication: Communicate clearly and concisely to ensure customers understand their options and can make informed decisions.
Problem-Solving: Actively listen to customers and work diligently to resolve their issues and provide innovative solutions.
Continuous Learning: Stay up-to-date with Taskworld's features and best practices, and be open to learning from customers and colleagues.

Collaboration Style:

Cross-Functional Collaboration: Work closely with other teams, including Product, Engineering, Marketing, and Sales, to ensure customer needs are understood and addressed effectively.
Knowledge Sharing: Share your expertise and learn from others to foster a culture of continuous improvement and growth.
Customer-Centric Approach: Always keep the customer at the center of your decision-making and prioritize their needs and preferences.

📝 Enhancement Note: Taskworld's customer support and success values emphasize customer focus, empathy, clear communication, problem-solving, and continuous learning. The company fosters a collaborative work environment that prioritizes customer needs and encourages knowledge sharing and growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customer Support: Manage a high volume of customer inquiries and resolve complex issues efficiently and effectively.
Enablement & Training: Develop engaging and informative training materials, and deliver compelling onboarding sessions and webinars to drive product adoption and best practices.
Customer Expectations: Meet and exceed customer expectations by providing exceptional support and enabling them to make the most of Taskworld's features.

Learning & Development Opportunities:

Customer Support: Enhance your customer support skills by working with a diverse customer base and addressing a wide range of issues and inquiries.
Enablement & Training: Develop your training and facilitation skills by creating engaging learning experiences and driving product adoption and best practices.
Product & Engineering: Gain exposure to Agile methodologies, product development, and user experience design by working closely with Taskworld's Product and Engineering teams.

📝 Enhancement Note: Taskworld offers opportunities for growth and development in customer support, enablement, and training, as well as exposure to Agile methodologies, product development, and user experience design through collaboration with other teams.

💡 Interview Preparation

Technical Questions:

Customer Support: Be prepared to discuss your approach to customer support, including your problem-solving skills, communication abilities, and experience handling challenging situations.
Enablement & Training: Prepare examples of engaging training materials you have created and onboarding sessions or webinars you have delivered. Be ready to discuss your approach to driving product adoption and best practices.
Customer Expectations: Demonstrate your understanding of customer needs and preferences, and be prepared to discuss how you would meet and exceed their expectations in a support and enablement role.

Company & Culture Questions:

Company Values: Research Taskworld's company values and be prepared to discuss how you align with them in your approach to customer support and enablement.
Team Dynamics: Prepare questions to ask about Taskworld's team structure, collaboration style, and work environment to ensure a good fit with your working style and preferences.
Growth Opportunities: Inquire about opportunities for career progression, technical skill development, and leadership growth within the Customer Success or Enablement teams, as well as potential transitions into Product or Engineering roles.

Portfolio Presentation Strategy (N/A): Not applicable for this role.

📌 Application Steps

To apply for this Customer Support & Enablement Specialist position at Taskworld:

Submit your application through the application link provided on the Taskworld careers page.
Tailor your resume to highlight your relevant customer support experience, communication skills, and problem-solving abilities.
Prepare for the interview process by researching Taskworld's company values, team dynamics, and growth opportunities, as well as brushing up on your customer support and enablement skills and examples.
Showcase your customer support experience and demonstrate your ability to provide exceptional support and enablement to Taskworld's diverse customer base.

📝 Enhancement Note: Taskworld's application process involves submitting your application through the Taskworld careers page and preparing for the interview process by researching the company, tailoring your resume, and brushing up on your customer support and enablement skills and examples.

Customer Support and Enablement Specialist