📍 Job Overview

Job Title: Client Coordinator
Company: Supaloc (NEX Building Group Pty Ltd)
Location: Edinburgh North, SA, Australia
Job Type: On-site, Full-time
Category: Customer Support & Administration
Date Posted: June 10, 2025
Experience Level: Intermediate (2-5 years)
Remote Status: On-site

🚀 Role Summary

Manage multiple brand projects from start to site delivery, ensuring exceptional customer service and experience.
Collaborate with internal and external stakeholders to coordinate projects, procurement, and resolve client feedback.
Analyze data, drive continuous improvement, and maintain key relationships with stakeholders.

📝 Enhancement Note: This role requires strong organizational skills, adaptability, and a customer-centric mindset to thrive in a fast-paced, high-volume work environment.

💻 Primary Responsibilities

End-to-End Project Administration: Manage projects from processing customer orders to scheduling manufacturing, ensuring accurate and timely delivery.
Client Communication: Regularly update clients on project status, coordinate product and materials procurement, and address client feedback.
Data Analysis & Improvement: Analyze project data, identify trends, and drive continuous improvement initiatives to enhance customer experience and operational efficiency.
Stakeholder Engagement: Build and maintain relationships with internal and external stakeholders, fostering a collaborative and supportive work environment.
Problem Solving: Demonstrate a strategic problem-solving approach, thinking quickly and effectively to resolve client issues and meet crucial deadlines.

📝 Enhancement Note: This role requires strong multitasking skills, with the ability to prioritize tasks and maintain accuracy under pressure.

🎓 Skills & Qualifications

Education: Relevant administration or business degree/diploma, or equivalent experience.

Experience: Proven experience in a customer-centric administration role, ideally within the building and construction industry.

Required Skills:

Proficient in client negotiation and resolution.
Strong communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to thrive in a fast-paced, high-volume work environment.
Proficient in data analysis and problem-solving.
Experience with project coordination and stakeholder management.

Preferred Skills:

Familiarity with construction industry processes and terminology.
Experience using customer relationship management (CRM) software.
Knowledge of relevant industry regulations and standards.

📝 Enhancement Note: Candidates with experience in a similar role within the construction industry may be given preference.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong project management skills and experience managing multiple projects simultaneously.
Showcase your ability to coordinate complex projects, manage stakeholders, and meet crucial deadlines.
Highlight your problem-solving skills and experience resolving client issues.

Technical Documentation:

Provide examples of project plans, schedules, and reports demonstrating your attention to detail and organizational skills.
Include client feedback and resolution examples, showcasing your communication and negotiation skills.

📝 Enhancement Note: As this role is not web development-specific, a portfolio focusing on relevant administration, project management, and customer service skills is required.

💵 Compensation & Benefits

Salary Range: $55,000 - $65,000 AUD per annum (based on experience and industry standards for an intermediate administration role in the construction industry).

Benefits:

Discount on building a home with any of the building brands (after qualifying period).
Income protection insurance – 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury.
Purchased leave – opportunity to apply for up to 2 weeks extra leave each year.
Paid parental leave – 12 weeks for the primary carer and 4 weeks for the secondary carer.
Employee discounts on gym memberships, motor vehicles, home appliances, energy, health insurance, and more.
AIA Vitality health and wellbeing program.
A genuine focus on diversity and inclusion.
Employee assistance program to support mental, financial, and physical wellbeing.
A huge catalogue of online learning and ongoing professional development programs.
NAWIC and HIA corporate membership.
Attractive remuneration.

📝 Enhancement Note: Salary range is an estimate based on industry standards for an intermediate administration role in the construction industry in Australia.

🎯 Team & Company Context

🏢 Company Culture

Industry: Construction and residential building.

Company Size: Large (1000+ employees).

Founded: 1987 (as NEX Building Group).

Team Structure:

Customer Support and Delivery team, managing multiple brand projects.
Collaborative and supportive work environment, with a focus on customer service and experience.
Cross-functional collaboration with various departments, including sales, operations, and manufacturing.

Development Methodology:

Agile project management methodologies, with a focus on continuous improvement and customer satisfaction.
Regular team meetings and communication to ensure project progress and stakeholder alignment.

Company Website: https://nxtbg.com.au/

📝 Enhancement Note: Supaloc is part of the NEX Building Group, a diverse and expanding organization with a strong commitment to customer service and employee development.

📈 Career & Growth Analysis

Customer Support & Administration Career Level: Intermediate. This role involves managing multiple projects, coordinating stakeholders, and driving continuous improvement initiatives.

Reporting Structure: The Client Coordinator reports directly to the Customer Support and Delivery Manager and works closely with various internal and external stakeholders.

Technical Impact: This role has a direct impact on customer satisfaction, project delivery, and operational efficiency. The Client Coordinator's ability to manage projects, coordinate stakeholders, and drive continuous improvement initiatives can significantly contribute to the company's success.

Growth Opportunities:

Career Progression: With experience and strong performance, there may be opportunities to progress into senior administration or project management roles within the Customer Support and Delivery team or other departments.
Skill Development: The role offers opportunities to develop skills in project management, stakeholder engagement, data analysis, and continuous improvement.
Leadership Potential: Demonstrating strong leadership skills and a strategic mindset may open up opportunities for team management or mentoring roles.

📝 Enhancement Note: Career progression and growth opportunities are dependent on individual performance, company growth, and available positions.

🌐 Work Environment

Office Type: Modern, collaborative office space with a focus on employee wellbeing and comfort.

Office Location(s): Edinburgh North, SA, Australia.

Workspace Context:

Collaborative workspaces with access to multiple monitors and testing devices.
Regular team meetings and communication to ensure project progress and stakeholder alignment.
A supportive and inclusive work environment that encourages continuous learning and development.

Work Schedule: Full-time, Monday to Friday, with occasional flexibility for project deadlines or maintenance windows.

📝 Enhancement Note: The work environment and schedule may vary depending on project demands and company policies.

📄 Application & Technical Interview Process

Interview Process:

Application Review: The hiring team will review your application, focusing on your relevant experience, skills, and portfolio.
Phone/Video Screen: A brief conversation to discuss your application, experience, and career goals.
Face-to-Face Interview: A more in-depth discussion about your experience, skills, and fit for the role. This may include a case study or scenario-based exercise to assess your problem-solving skills and customer service approach.
Final Decision: The hiring team will make a final decision based on your interview performance, skills, and cultural fit.

Portfolio Review Tips:

Highlight your project management, stakeholder engagement, and problem-solving skills.
Include examples of client feedback and resolution, demonstrating your communication and negotiation skills.
Showcase your attention to detail and organizational skills through project plans, schedules, and reports.

Technical Challenge Preparation:

Familiarize yourself with the construction industry, relevant processes, and terminology.
Prepare examples of your problem-solving skills, customer service approach, and stakeholder engagement experience.
Research the company, its values, and culture to demonstrate your fit and enthusiasm for the role.

ATS Keywords: (Relevant keywords for resume optimization, organized by category)

Industry Terms: Construction, Building, Residential, Customer Service, Administration, Project Management, Stakeholder Engagement, Data Analysis, Continuous Improvement.
Tools & Software: CRM, Project Management Software, Microsoft Office Suite, Google Workspace.
Soft Skills: Communication, Interpersonal, Problem-Solving, Negotiation, Organizational, Attention to Detail, Adaptability, Customer Service, Stakeholder Engagement.

📝 Enhancement Note: Tailor your resume and application to highlight relevant skills and experience, using the provided ATS keywords where appropriate.

🛠 Technology Stack & Web Infrastructure

Relevant Technologies:

Project Management: Asana, Trello, Microsoft Project, Jira.
CRM: Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365.
Data Analysis: Microsoft Excel, Google Sheets, Tableau, Power BI.
Communication & Collaboration: Microsoft Teams, Slack, Google Workspace.

📝 Enhancement Note: As this role is not web development-specific, the technology stack focuses on relevant administration, project management, and customer service tools.

👥 Team Culture & Values

Customer Support & Administration Values:

Customer Focus: Putting customers first and ensuring exceptional service and experience.
Collaboration: Working together to achieve common goals and drive continuous improvement.
Integrity: Acting with honesty and transparency in all aspects of the role.
Accountability: Taking ownership of tasks and responsibilities, and delivering results.

Collaboration Style:

A supportive and inclusive team environment that encourages open communication, active listening, and regular feedback.
Cross-functional collaboration with various departments, including sales, operations, and manufacturing.
A focus on continuous learning and development, with regular training and professional development opportunities.

📝 Enhancement Note: The team culture and values are centered around customer service, collaboration, and continuous improvement, with a strong emphasis on supporting and developing employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing multiple projects simultaneously, ensuring accurate and timely delivery.
Coordinating complex projects, managing stakeholders, and meeting crucial deadlines.
Resolving client issues and negotiating with stakeholders to achieve mutually beneficial outcomes.

Learning & Development Opportunities:

Career Progression: With experience and strong performance, there may be opportunities to progress into senior administration or project management roles within the Customer Support and Delivery team or other departments.
Skill Development: The role offers opportunities to develop skills in project management, stakeholder engagement, data analysis, and continuous improvement.
Leadership Potential: Demonstrating strong leadership skills and a strategic mindset may open up opportunities for team management or mentoring roles.

📝 Enhancement Note: Challenges and growth opportunities are dependent on individual performance, company growth, and available positions.

💡 Interview Preparation

Technical Questions:

Project Management: Describe a complex project you've managed, the challenges you faced, and how you overcame them.
Stakeholder Engagement: Provide an example of a time when you had to negotiate with a difficult stakeholder to achieve a mutually beneficial outcome.
Problem-Solving: Walk us through a time when you identified a problem, analyzed data to understand its root cause, and implemented a solution to improve the situation.

Company & Culture Questions:

Customer Service: How do you ensure exceptional customer service and experience in a high-volume, fast-paced environment?
Continuous Improvement: Describe a time when you identified an opportunity for improvement and implemented a change to drive better results.
Teamwork: How do you collaborate effectively with various departments and stakeholders to achieve common goals?

Portfolio Presentation Strategy:

Project Management: Highlight your project management skills and experience managing multiple projects simultaneously.
Stakeholder Engagement: Showcase your ability to coordinate complex projects, manage stakeholders, and meet crucial deadlines.
Problem-Solving: Demonstrate your problem-solving skills and experience resolving client issues.

📝 Enhancement Note: Tailor your interview preparation to highlight your relevant skills and experience, using the provided technical and company-specific questions as a guide.

📌 Application Steps

To apply for this Customer Support and Administration position:

Tailor Your Resume: Highlight your relevant experience, skills, and portfolio, using the provided ATS keywords where appropriate.
Prepare Your Portfolio: Showcase your project management, stakeholder engagement, and problem-solving skills, with a focus on customer service and continuous improvement.
Research the Company: Familiarize yourself with Supaloc, its values, and culture to demonstrate your fit and enthusiasm for the role.
Practice Interview Questions: Prepare for the interview process by practicing the provided technical and company-specific questions, and researching common administration and customer service interview questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support and Delivery Administrator - Supaloc