📍 Job Overview

Job Title: Customer Support & Chef Operations | Nutrition
Company: Biospan
Location: Argentina
Job Type: Full-time
Category: Customer Support & Operations
Date Posted: 2025-08-02
Experience Level: Mid-level (2-5 years)
Remote Status: Remote (Argentina)

🚀 Role Summary

Key Responsibilities: Customer onboarding, menu planning, chef liaison, customer support, programme transcription, chef recruitment, supplier sourcing, and supplement ordering.
Key Skills: Nutrition, dietetics, menu design, customer support, communication, organization, technical proficiency, chef liaison, supplier sourcing, supplement ordering, client onboarding, programme transcription, chef recruitment, problem-solving, collaboration, and time management.

💻 Primary Responsibilities

Customer Onboarding: Guide new clients through the intake process, gather dietary preferences, and ensure a smooth onboarding experience.
- 📝 Enhancement Note: Prioritize active listening and clear communication to understand clients' needs and preferences.
Menu Planning: Create bespoke, nutritionally balanced menus in collaboration with chefs, ensuring clients' dietary requirements and preferences are met.
- 📝 Enhancement Note: Stay updated with the latest nutrition trends and guidelines to create innovative and balanced menus.
Chef Liaison: Check in with chefs, troubleshoot kitchen queries, and ensure menus are executed to standard. Maintain open lines of communication and provide timely support.
- 📝 Enhancement Note: Foster a collaborative relationship with chefs, encouraging open dialogue and continuous improvement.
Customer Support: Respond promptly to client questions and adjust programmes where needed. Maintain a high level of customer satisfaction and address any concerns or issues efficiently.
- 📝 Enhancement Note: Develop a deep understanding of Biospan's services and nutrition principles to provide accurate and helpful support.
Programme Transcription: Convert practitioner plans into clear, chef-ready documents, ensuring seamless communication between nutritionists and chefs.
- 📝 Enhancement Note: Maintain attention to detail and consistency in document formatting to facilitate efficient chef preparation.
Chef Recruitment & Onboarding: Interview prospective chefs, assess their skills and fit, and help them integrate into Biospan's workflow. Contribute to the growth and development of Biospan's chef network.
- 📝 Enhancement Note: Leverage your nutrition and culinary knowledge to evaluate chefs' technical skills and cultural fit.
Supplier Sourcing: Identify and vet regional food and supplement suppliers, ensuring Biospan maintains high-quality standards and competitive pricing.
- 📝 Enhancement Note: Stay informed about market trends and supplier developments to make data-driven sourcing decisions.
Supplement Ordering: Manage supplement orders and track deliveries for clients, ensuring timely and accurate fulfillment of nutritional supplement needs.
- 📝 Enhancement Note: Implement efficient inventory management practices to minimize waste and optimize supplement stock levels.

🎓 Skills & Qualifications

Education: Degree or diploma in Nutrition, Dietetics, or a related field. Relevant coursework in menu planning, nutrition science, and culinary arts is a plus.

Experience: Proven menu-design experience and a background in chef or catering environments. A minimum of 2-5 years of experience in customer support, operations, or a related role is required.

Required Skills:

Excellent written and spoken English
Personable, organized, and able to juggle multiple stakeholders calmly
Technically proficient: comfortable with CRMs, spreadsheets, and remote-collaboration tools

Preferred Skills:

Familiarity with Biospan's services and nutrition principles
Experience in chef recruitment, supplier sourcing, or supplement ordering
Strong problem-solving and time management skills

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A well-structured and up-to-date resume highlighting relevant nutrition, menu planning, and customer support experience.
Examples of menus created for clients, demonstrating your understanding of nutrition principles and dietary preferences.
Case studies or testimonials showcasing your impact on client satisfaction and health outcomes.
Evidence of strong communication skills, such as well-crafted emails or customer support interactions.

Technical Documentation:

Examples of programme transcription documents, demonstrating your ability to convert complex information into clear, chef-ready instructions.
Any relevant certifications or training in nutrition, menu planning, or customer support.
A list of references who can attest to your skills and work ethic.

💵 Compensation & Benefits

Salary Range: $1,400 USD per month

Benefits:

Fully remote role with the opportunity to work from anywhere in Argentina.
Direct impact on a growing health-tech company, with the chance to shape Biospan's customer support and operations strategies.
Supportive small team culture with the opportunity to grow your role as the company expands.
Opportunity to learn and work alongside practitioners, gaining valuable insights into the nutrition and health-tech industries.

Working Hours: Full-time, with a standard workweek of 40 hours. Flexible scheduling may be available to accommodate client needs and time zones.

🎯 Team & Company Context

Company Culture:

Industry: Health-tech, focusing on personalized nutrition and organic meal delivery.
Company Size: Small, with a supportive and collaborative team culture.
Founded: Not specified, but Biospan is a growing startup in the health-tech space.

Team Structure:

A small, dedicated team of nutritionists, chefs, and operations professionals working together to deliver personalized nutrition services to clients.
A flat hierarchy with open lines of communication and a focus on collaboration and continuous improvement.

Development Methodology:

Agile project management, with a focus on iterative improvement and client feedback.
Regular team meetings and one-on-ones to ensure open communication and address any concerns or challenges.
A strong emphasis on data-driven decision-making and continuous learning.

Company Website: Biospan.io

📝 Enhancement Note: Biospan's culture values innovation, collaboration, and a passion for improving clients' health and well-being. Candidates should be excited about working in a fast-paced, dynamic environment and contributing to the growth of a cutting-edge health-tech company.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Customer Support & Operations Specialist, responsible for managing client relationships, menu planning, and chef liaison. This role offers opportunities for growth into senior operations, customer success, or nutrition specialist positions.

Reporting Structure: Reports directly to the Head of Operations or a relevant manager, depending on the company's organizational structure.

Technical Impact: Directly impacts client satisfaction, menu quality, and chef performance. Contributes to Biospan's overall growth and success by ensuring high-quality customer support and efficient operations.

Growth Opportunities:

Career Progression: Biospan offers opportunities for career growth into senior operations, customer success, or nutrition specialist roles as the company expands its services and client base.
Technical Skill Development: Gain experience in menu planning, customer support, and operations management, as well as exposure to the latest nutrition trends and health-tech innovations.
Leadership Potential: Demonstrate strong performance and initiative to take on more responsibilities and contribute to Biospan's strategic decision-making processes.

📝 Enhancement Note: Biospan's growth and success depend on the quality of its customer support and operations. Candidates who demonstrate strong problem-solving skills, attention to detail, and a commitment to continuous improvement will have ample opportunities for career growth and development within the company.

🌐 Work Environment

Office Type: Fully remote, with the opportunity to work from anywhere in Argentina.

Office Location(s): Biospan is a remote-first company, with team members working from various locations across Argentina.

Workspace Context:

A dedicated workspace with a reliable internet connection and minimal distractions.
Access to relevant software and tools, such as CRMs, spreadsheets, and remote-collaboration platforms.
A supportive and collaborative team environment, with regular check-ins and open lines of communication.

Work Schedule: Full-time, with a standard workweek of 40 hours. Flexible scheduling may be available to accommodate client needs and time zones.

📝 Enhancement Note: Biospan's remote work environment offers candidates the flexibility to balance their personal and professional lives while maintaining a high level of productivity and job satisfaction.

📄 Application & Technical Interview Process

Interview Process:

Initial Screening: A brief phone or video call to assess your communication skills, relevant experience, and cultural fit.
In-depth Interview: A more detailed discussion of your nutrition and menu planning experience, as well as your approach to customer support and operations management.
Role-play Scenarios: Simulated customer support and chef liaison scenarios to evaluate your problem-solving skills, communication, and decision-making abilities.
Final Interview: A meeting with the Head of Operations or a relevant manager to discuss your career goals, growth potential, and fit within the Biospan team.

Portfolio Review Tips:

Highlight your menu planning experience and provide examples of menus you've created for clients.
Showcase your customer support skills and provide examples of successful client interactions or case studies.
Demonstrate your understanding of Biospan's services and nutrition principles, and explain how you would contribute to the company's growth and success.

Technical Challenge Preparation:

Brush up on your nutrition and menu planning knowledge, focusing on the latest trends and best practices.
Familiarize yourself with Biospan's services and customer support processes, and be prepared to discuss your approach to various scenarios.
Practice your problem-solving and communication skills, focusing on active listening, clear communication, and efficient issue resolution.

📝 Enhancement Note: Biospan's interview process is designed to assess your technical skills, cultural fit, and potential for growth within the company. Candidates who demonstrate a strong passion for nutrition, customer support, and operations management will have the best chance of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Customer Relationship Management (CRM) Tools:

HubSpot or similar platforms for client management, communication, and data tracking.
Familiarity with CRM best practices and data management principles.

Menu Planning & Recipe Management Tools:

Evernote or similar note-taking apps for menu planning and recipe organization.
Asana or similar project management tools for task tracking and collaboration with chefs.

Communication & Collaboration Tools:

Slack or similar team messaging platforms for internal communication and collaboration.
Google Workspace or similar productivity suites for document creation, sharing, and real-time collaboration.

Supplement Ordering & Inventory Management Tools:

Zoho Inventory or similar inventory management software for tracking supplement stock levels and orders.
Familiarity with inventory management best practices and data-driven decision-making.

📝 Enhancement Note: Biospan's technology stack is designed to support efficient customer support, menu planning, and operations management. Candidates should be comfortable using a variety of tools and platforms to streamline workflows and improve overall productivity.

👥 Team Culture & Values

Customer Support & Operations Values:

Client-Centric: Prioritize client satisfaction and well-being above all else, ensuring that every interaction reflects Biospan's commitment to personalized nutrition and exceptional customer service.
Collaborative: Foster a supportive and inclusive team environment, encouraging open communication, active listening, and continuous learning.
Adaptable: Embrace change and innovation, remaining flexible and responsive to client needs, market trends, and company growth.
Data-Driven: Use data and analytics to inform decision-making, measure performance, and identify opportunities for improvement.

Collaboration Style:

Cross-Functional: Work closely with nutritionists, chefs, and other operations professionals to ensure seamless client experiences and efficient workflows.
Agile: Adopt an iterative and flexible approach to problem-solving, continuously refining processes and improving outcomes.
Solution-Oriented: Focus on finding practical and effective solutions to client concerns and operational challenges, maintaining a positive and proactive attitude.

📝 Enhancement Note: Biospan's team culture values collaboration, adaptability, and a commitment to continuous improvement. Candidates who embody these values and demonstrate strong problem-solving skills will thrive in Biospan's dynamic and fast-paced work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Menu Planning: Stay updated with the latest nutrition trends and guidelines, creating innovative and balanced menus that cater to clients' unique dietary needs and preferences.
Customer Support: Manage a high volume of client inquiries and concerns, maintaining a high level of satisfaction while addressing complex nutritional and operational issues.
Chef Liaison: Collaborate with chefs to ensure menu execution standards are met, troubleshooting kitchen queries, and providing timely and effective support.
Supplier Sourcing: Identify and vet regional food and supplement suppliers, ensuring Biospan maintains high-quality standards and competitive pricing.
Supplement Ordering: Manage supplement orders and track deliveries for clients, ensuring timely and accurate fulfillment of nutritional supplement needs.

Learning & Development Opportunities:

Nutrition Specialization: Deepen your understanding of nutrition principles, trends, and best practices through Biospan's exposure to leading practitioners and industry experts.
Operations Management: Gain experience in customer support, menu planning, and operations management, contributing to Biospan's growth and success.
Leadership Development: Demonstrate strong performance and initiative to take on more responsibilities and contribute to Biospan's strategic decision-making processes.

📝 Enhancement Note: Biospan's challenges and growth opportunities offer candidates the chance to develop their skills, gain exposure to cutting-edge health-tech innovations, and contribute to the company's continued success. Candidates who embrace these challenges and demonstrate a commitment to continuous learning and improvement will have the best chance of thriving in Biospan's dynamic and fast-paced work environment.

💡 Interview Preparation

Technical Questions:

Nutrition & Menu Planning: Discuss your approach to menu planning, highlighting your understanding of nutrition principles, dietary preferences, and culinary techniques.
Customer Support: Describe your experience with customer support, focusing on problem-solving, communication, and issue resolution strategies.
Operations Management: Explain your approach to operations management, emphasizing your ability to streamline workflows, improve efficiency, and drive growth.

Company & Culture Questions:

Biospan's Mission & Values: Demonstrate your understanding of Biospan's mission to deliver personalized nutrition and exceptional customer service, and explain how you would contribute to the company's growth and success.
Team Dynamics: Discuss your experience working in a remote or distributed team environment, highlighting your ability to collaborate, communicate, and adapt to diverse work styles and time zones.
Growth & Development: Explain your long-term career goals and how Biospan's opportunities for growth and development align with your personal and professional aspirations.

Portfolio Presentation Strategy:

Menu Planning: Present a sample menu you've created for a client, highlighting your understanding of nutrition principles, dietary preferences, and culinary techniques.
Customer Support: Share a case study or testimonial demonstrating your ability to resolve complex client concerns and improve satisfaction.
Operations Management: Describe a workflow improvement or efficiency gain you've implemented in a previous role, emphasizing your ability to streamline processes, reduce waste, and drive growth.

📝 Enhancement Note: Biospan's interview process is designed to assess your technical skills, cultural fit, and potential for growth within the company. Candidates who demonstrate a strong passion for nutrition, customer support, and operations management, as well as a commitment to continuous learning and improvement, will have the best chance of success in the interview process.

📌 Application Steps

To apply for this Customer Support & Chef Operations | Nutrition position:

Resume Customization: Tailor your resume to highlight your relevant nutrition, menu planning, and customer support experience, as well as your proficiency with CRMs, spreadsheets, and remote-collaboration tools.
Portfolio Preparation: Prepare a portfolio showcasing your menu planning experience, customer support skills, and any relevant certifications or training in nutrition, menu planning, or customer support.
Application Submission: Submit your application through the provided link, following the instructions carefully.
Interview Preparation: Research Biospan's services, nutrition principles, and customer support processes, and be prepared to discuss your approach to various scenarios and challenges.
Final Interview: Attend the final interview with confidence, demonstrating your passion for nutrition, customer support, and operations management, as well as your commitment to Biospan's mission and values.

📝 Enhancement Note: Biospan's application process is designed to assess your technical skills, cultural fit, and potential for growth within the company. Candidates who demonstrate a strong passion for nutrition, customer support, and operations management, as well as a commitment to continuous learning and improvement, will have the best chance of success in the application process.

Customer Support & Chef Operations | Nutrition