📍 Job Overview

Job Title: Customer Support and Business Admin Assistant
Company: More Staffing LLC
Location: Remote (Philippines)
Job Type: Part-time
Category: Customer Support & Admin
Date Posted: 2025-06-11
Experience Level: 2-5 years
Remote Status: Remote (Philippines)

🚀 Role Summary

Handle a wide range of admin and sales tasks for a fast-growing hand care brand, focusing on customer service, order management, and B2B sales support.
Utilize various SaaS tools and tech-savvy skills to provide proactive insights and identify common issues to reduce them over time.
Work independently and take initiative to figure out tasks rather than waiting to be shown.

📝 Enhancement Note: This role requires a high level of self-motivation and adaptability, as the ideal candidate should be comfortable learning and using new systems.

💻 Primary Responsibilities

Customer Service Support: Provide support for the premium hand care brand using a customer experience platform (e.g., Richpanel). Handle enquiries, manage returns, subscription changes, and resolve damaged delivery issues. Proactively identify common issues to help reduce them over time.
Coordination with 3PL Partner: Regularly communicate with the third-party logistics provider, including booking stock deliveries and resolving delivery issues.
B2B Order Management: Manually input business orders into the B2B Shopify site, send shipping notes and invoices, mark payment terms in Unleashed, approve invoices in Xero, and follow up on unpaid invoices.
CRM and B2B Account Management: Use HubSpot (or similar CRM software) to maintain B2B account relationships, including routine check-ins to encourage stock reorders.
New B2B Lead Generation: Use LinkedIn Sales Navigator to identify and reach out to potential business leads from a provided list. Introduce the hand care brand, arrange for samples to be sent, and follow up. Maintain a Google Sheet to track outreach and progress. Identify new leads independently where possible.

📝 Enhancement Note: The role requires strong organizational skills and the ability to manage multiple tasks and priorities effectively.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).

Experience: Proven experience in customer service and/or admin support roles, with a strong preference for candidates with experience in eCommerce, DTC, or premium consumer brands.

Required Skills:

Excellent written and verbal English communication skills
Strong attention to detail and proactive problem-solving skills
Proven experience and proficiency using a variety of online tools and SaaS platforms
Capable of working independently and taking initiative
Reliable internet connection and ability to work UK business hours

Preferred Skills:

Experience with Richpanel, Shopify, Xero, Unleashed, or HubSpot
Prior experience working with eCommerce, DTC, or premium consumer brands
Familiarity with B2B sales processes or account management
Exposure to logistics or inventory management systems
Experience using AI tools for business tasks and efficiency

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: PHP 25,000 - 35,000 per month (Part-time, 20 hours/week) - Based on Philippine market standards for part-time, remote customer support and admin roles

Benefits:

Flexible work schedule within the UK timezone
Opportunity to work with a growing, high-end fragrance and personal care business
Potential for bonus tasks and career growth within the company

🎯 Team & Company Context

🏢 Company Culture

Industry: Fragrance and personal care products

Company Size: Small (less than 50 employees)

Founded: Not specified

Team Structure:

Small, close-knit team with a focus on collaboration and communication
Cross-functional collaboration between customer service, admin, sales, and marketing teams

Development Methodology:

Agile and flexible approach to task management and problem-solving
Emphasis on continuous improvement and adaptation to new tools and technologies

Company Website: More Staffing LLC

📝 Enhancement Note: The company's small size and focus on high-end products suggest a premium customer experience and attention to detail are essential for success in this role.

📈 Career & Growth Analysis

Web Technology Career Level: N/A (Customer Support & Admin role)

Reporting Structure: Remote work with regular communication and check-ins with the team

Technical Impact: N/A (Customer Support & Admin role)

Growth Opportunities:

Potential for bonus tasks and career growth within the company
Opportunity to learn and gain experience in various aspects of eCommerce and B2B sales

📝 Enhancement Note: While this is a part-time role, it offers opportunities for career growth and skill development within the eCommerce and B2B sales industries.

🌐 Work Environment

Office Type: N/A (Remote work)

Office Location(s): Remote (Philippines)

Workspace Context:

Remote work with a reliable internet connection and suitable workspace setup
Regular communication and collaboration with the team using various online tools and platforms

Work Schedule: Part-time, 20 hours per week, within the UK timezone

📝 Enhancement Note: The remote work environment requires strong self-motivation, time management, and communication skills to ensure productivity and success in the role.

📄 Application & Technical Interview Process

Interview Process:

Online application submission
Phone or video screening to assess communication skills and cultural fit
Technical assessment of SaaS tool proficiency and problem-solving skills
Final interview with the team to discuss the role and answer any questions

Portfolio Review Tips: N/A (Customer Support & Admin role)

Technical Challenge Preparation: N/A (Customer Support & Admin role)

ATS Keywords: Customer Service, Admin Support, SaaS Tools, Problem Solving, Attention to Detail, Initiative, Communication, B2B Sales, CRM Management, Logistics, Inventory Management, Lead Generation, Ecommerce, AI Tools, Order Management, Procurement

📝 Enhancement Note: The interview process focuses on assessing communication skills, cultural fit, and problem-solving abilities, as well as proficiency in using various online tools and SaaS platforms.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Web Development Values: N/A (Customer Support & Admin role)

Collaboration Style:

Close-knit team with a focus on collaboration and communication
Regular check-ins and open lines of communication to ensure everyone is on the same page
Cross-functional collaboration between customer service, admin, sales, and marketing teams

📝 Enhancement Note: The company's small size and focus on high-end products require strong communication and collaboration skills to ensure a premium customer experience and attention to detail.

⚡ Challenges & Growth Opportunities

Technical Challenges: N/A (Customer Support & Admin role)

Learning & Development Opportunities:

Opportunity to learn and gain experience in various aspects of eCommerce and B2B sales
Potential for bonus tasks and career growth within the company

📝 Enhancement Note: While this is a part-time role, it offers opportunities for career growth and skill development within the eCommerce and B2B sales industries.

💡 Interview Preparation

Technical Questions: N/A (Customer Support & Admin role)

Company & Culture Questions:

How do you handle difficult customers or situations?
Can you describe a time when you had to learn a new tool or system quickly?
How do you prioritize and manage multiple tasks and deadlines?

Portfolio Presentation Strategy: N/A (Customer Support & Admin role)

📝 Enhancement Note: The interview process focuses on assessing communication skills, cultural fit, and problem-solving abilities, as well as proficiency in using various online tools and SaaS platforms.

📌 Application Steps

To apply for this Customer Support and Business Admin Assistant position:

Submit your application through the provided link.
Prepare a tailored resume highlighting your relevant experience and skills for the role.
Research the company and hand care brand to demonstrate your understanding and enthusiasm for the role.
Prepare for the phone or video screening by practicing your communication skills and thinking about examples of your problem-solving abilities and initiative.
If selected for the final interview, be prepared to discuss your approach to customer service, admin tasks, and B2B sales support, as well as your experience with various online tools and SaaS platforms.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support & admin industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support and Business Admin Assistant