📍 Job Overview

Job Title: Customer Support & AI Ops (Swedish speaking)
Company: Droppe
Location: Finland (Remote)
Job Type: Full-time
Category: Customer Support & AI Operations
Date Posted: 2025-06-01
Experience Level: Entry-level to Mid-level (0-2 years)
Remote Status: Remote (Europe)

🚀 Role Summary

Handle real customer needs, making support better every day, and use AI as your default to provide fast, personal, and scalable solutions.
Work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.
Help workers across Europe order from over 200 leading workwear brands, delivering fast, personalized support that makes a difference at scale.

📝 Enhancement Note: This role is ideal for a Swedish-speaking professional with a strong background in customer support and a natural affinity for AI tools, looking to make a significant impact in a fast-growing, AI-first company.

💻 Primary Responsibilities

Handle Real Customer Needs: Respond to inbound support tickets via email, chat, and occasional phone calls, focusing on orders (deliveries, returns, and product help). Bring clarity, speed, and calm to every conversation.
Make Support Better Every Day: Spot patterns, build knowledge base, auto-generate answers, and work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.
Use AI as Your Default: Utilize AI to generate replies, build workflows, and guide customers to real-time solutions, fast, personal, and scalable.

📝 Enhancement Note: This role requires a strong focus on problem-solving, clear communication, and a proactive approach to improving support processes using AI tools.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field or equivalent experience.

Experience: 0-2 years of experience in customer support, AI operations, or a related role.

Required Skills:

Fluent Swedish and English (speaking and writing)
Natural use of AI tools (e.g., ChatGPT, Claude) for writing, translating, and solving everyday problems
Fast problem-solving skills and clear thinking
Ownership mentality and ability to take initiative
Genuine care for the work and the worker, wanting to make their experience better

Preferred Skills:

Experience with customer support tools and AI workflows
Knowledge of workwear industry or e-commerce platforms
Familiarity with remote work and collaboration tools

📝 Enhancement Note: While not required, experience with customer support tools and AI workflows can be beneficial for this role, as it can help the candidate hit the ground running.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong communication skills through customer support case studies or examples of AI-driven solutions.
Showcase problem-solving abilities and initiative through real-life examples or projects that improved customer support processes.

Technical Documentation:

Provide examples of AI-generated replies, workflows, or automations that have improved customer support efficiency.
Share any customer feedback or satisfaction metrics that demonstrate the impact of your work.

📝 Enhancement Note: For this role, a strong portfolio will focus on customer support case studies, AI-driven solutions, and examples of process improvement, rather than technical projects or code samples.

💵 Compensation & Benefits

Salary Range: €25,000 - €35,000 per year (based on experience and local cost of living in Finland)

Benefits:

Remote-first work environment with flexibility to work from anywhere in Europe
Opportunity to work in a fast-growing, AI-first company with a significant market impact
Strong company values, focusing on empathy, action, and growth
Collaborative team environment with a focus on continuous learning and improvement

Working Hours: Full-time (40 hours/week) with a flexible schedule, allowing for a healthy work-life balance.

📝 Enhancement Note: The salary range provided is based on local market research for entry-level to mid-level customer support roles in Finland, considering the company's size and growth potential.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and AI-driven customer support for the workwear industry.

Company Size: Medium-sized, growing company with a strong focus on AI and user experience.

Founded: Not specified, but Droppe has been operating since 2021 and has experienced significant growth in the past year.

Team Structure:

Customer Support & AI Ops team (including this role)
Product and Engineering teams
Marketing and Sales teams
Leadership team

Development Methodology:

Agile/Scrum methodologies for product development
AI-driven workflows and automation for customer support processes
Collaborative, cross-functional teams working together to improve the customer experience

Company Website: droppe.com

📝 Enhancement Note: Droppe is a fast-growing, AI-first company focused on improving the workwear buying experience for workers across Europe. Their customer support and AI operations team play a crucial role in driving this mission.

📈 Career & Growth Analysis

Customer Support & AI Ops Career Level: This role is an entry-level to mid-level position, focusing on handling real customer needs, improving support processes, and utilizing AI tools to provide fast, personal, and scalable solutions.

Reporting Structure: This role reports directly to the Customer Support & AI Ops Manager and works closely with the Product, Engineering, Marketing, and Sales teams.

Technical Impact: The work in this role directly impacts the customer experience, helping workers across Europe order workwear that actually fits their needs. By improving support processes and utilizing AI tools, the customer support and AI operations team can drive customer satisfaction and loyalty.

Growth Opportunities:

Develop expertise in AI-driven customer support and workflow automation
Gain experience working in a fast-growing, AI-first company with a significant market impact
Opportunities for career progression within the Customer Support & AI Ops team or other departments, as the company grows

📝 Enhancement Note: This role offers a unique opportunity to grow with a fast-growing, AI-first company, gaining experience in AI-driven customer support and workflow automation, and contributing to the company's mission to improve the workwear buying experience for workers across Europe.

🌐 Work Environment

Office Type: Remote-first, with an option to work from the Helsinki office or any WeWork location across Europe on a hybrid basis.

Office Location(s): Helsinki, Finland (Remote work is available for candidates based in Europe)

Workspace Context:

Collaborative, remote-first work environment with a focus on clear communication and teamwork
Flexible work schedule, allowing for a healthy work-life balance
Opportunities for professional development and growth within the company

Work Schedule: Full-time (40 hours/week) with a flexible schedule, allowing for a healthy work-life balance.

📝 Enhancement Note: Droppe's remote-first work environment offers candidates the flexibility to work from anywhere in Europe, promoting a healthy work-life balance and providing opportunities for professional development and growth.

📄 Application & Technical Interview Process

Interview Process:

Application Review: The hiring team will review your application, focusing on your communication skills, AI experience, and problem-solving abilities.
Phone/Video Screen: A short phone or video call to assess your communication skills, cultural fit, and understanding of the role.
Support Challenge: A practical exercise or case study to evaluate your customer support skills, AI tool usage, and problem-solving abilities.
Final Interview: A conversation with the hiring manager or a panel of team members to discuss your fit for the role, answer any questions, and make a final decision.

Portfolio Review Tips:

Highlight customer support case studies or examples of AI-driven solutions that demonstrate your problem-solving abilities and initiative.
Showcase your communication skills through well-structured, clear, and concise examples of your work.

Technical Challenge Preparation:

Familiarize yourself with AI tools like ChatGPT or Claude, and practice using them to generate replies, build workflows, and solve everyday problems.
Brush up on your customer support skills, focusing on active listening, empathy, and problem-solving.

ATS Keywords: Customer Support, AI Operations, Problem Solving, Communication, Empathy, Fast Learning, Ownership, Pattern Recognition, AI Tools, Customer Experience, Workflow Automation, E-commerce, Workwear Industry

📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's communication skills, AI experience, and problem-solving abilities, with a practical exercise or case study to evaluate their fit for the role.

🛠 Technology Stack & Web Infrastructure

Customer Support & AI Ops Tools:

Shared inbox for handling customer support tickets across multiple channels
AI-driven workflows and automation for generating replies, building workflows, and guiding customers to real-time solutions
Collaborative, cross-functional teams working together to improve the customer experience

📝 Enhancement Note: While this role does not require specific technical skills or knowledge of web development tools, a strong understanding of AI tools and customer support processes is essential for success in this role.

👥 Team Culture & Values

Customer Support & AI Ops Values:

Empathy: Understand and share the feelings of customers, putting their needs at the center of every interaction.
Action: Take initiative and ownership, driving improvements in customer support processes and AI-driven solutions.
Growth: Continuously learn and improve, staying up-to-date with the latest AI tools and customer support best practices.

Collaboration Style:

Collaborative, cross-functional teams working together to improve the customer experience
Regular team meetings and check-ins to discuss progress, share knowledge, and identify areas for improvement
A supportive and inclusive team environment that values open communication and active listening

📝 Enhancement Note: Droppe's customer support and AI operations team is built on strong values, focusing on empathy, action, and growth, with a collaborative and inclusive team environment that values open communication and active listening.

⚡ Challenges & Growth Opportunities

Technical Challenges:

High Volume of Inbound Support Tickets: Develop efficient processes and AI-driven workflows to handle a high volume of inbound support tickets, ensuring fast, personal, and scalable solutions.
Diverse Customer Base: Adapt to the unique needs and preferences of workers across Europe, providing tailored support and recommendations for workwear products.
AI Integration: Continuously improve and expand the use of AI tools in customer support processes, driving efficiency and customer satisfaction.

Learning & Development Opportunities:

AI Tool Expertise: Develop expertise in AI tools and workflow automation, staying up-to-date with the latest trends and best practices in AI-driven customer support.
Customer Support Best Practices: Learn from experienced team members and industry experts, gaining insights into customer support best practices and process improvement strategies.
Career Progression: Gain experience working in a fast-growing, AI-first company, contributing to the company's mission and positioning yourself for career progression within the Customer Support & AI Ops team or other departments.

📝 Enhancement Note: This role offers a unique opportunity to grow with a fast-growing, AI-first company, gaining experience in AI-driven customer support and workflow automation, and contributing to the company's mission to improve the workwear buying experience for workers across Europe.

💡 Interview Preparation

Technical Questions:

Customer Support Scenarios: Prepare for customer support scenarios, demonstrating your ability to handle inbound support tickets, provide clear and concise solutions, and use AI tools to drive efficiency and customer satisfaction.
AI Tool Usage: Be ready to discuss your experience with AI tools like ChatGPT or Claude, and how you've used them to solve everyday problems or improve customer support processes.
Problem-Solving: Brush up on your problem-solving skills, focusing on real-life examples or case studies that demonstrate your ability to think critically and find creative solutions.

Company & Culture Questions:

Company Mission: Research Droppe's mission and values, and be prepared to discuss how your work in this role will contribute to the company's overall goals.
Team Dynamics: Familiarize yourself with Droppe's remote-first work environment and collaborative team culture, and be ready to discuss how you'll fit into the team and contribute to its success.
Growth Opportunities: Prepare to discuss your long-term career goals and how this role can help you achieve them, both within the Customer Support & AI Ops team and other departments.

Portfolio Presentation Strategy:

Customer Support Case Studies: Highlight customer support case studies or examples of AI-driven solutions that demonstrate your problem-solving abilities, initiative, and commitment to improving the customer experience.
AI Tool Demonstrations: Prepare demonstrations of your AI tool usage, showcasing your ability to generate replies, build workflows, and guide customers to real-time solutions, fast, personal, and scalable.

📝 Enhancement Note: The interview process for this role will focus on assessing the candidate's communication skills, AI experience, and problem-solving abilities, with a practical exercise or case study to evaluate their fit for the role.

📌 Application Steps

To apply for this Customer Support & AI Ops (Swedish speaking) position at Droppe:

Submit your application through the application link provided.
Customize Your Portfolio: Highlight customer support case studies or examples of AI-driven solutions that demonstrate your problem-solving abilities, initiative, and commitment to improving the customer experience.
Optimize Your Resume: Tailor your resume to emphasize your communication skills, AI experience, and problem-solving abilities, focusing on real-life examples or projects that showcase your fit for the role.
Prepare for the Support Challenge: Familiarize yourself with AI tools like ChatGPT or Claude, and practice using them to generate replies, build workflows, and solve everyday problems. Brush up on your customer support skills, focusing on active listening, empathy, and problem-solving.
Research Droppe: Learn about Droppe's mission, values, and team culture, and be ready to discuss how your work in this role will contribute to the company's overall goals and your long-term career aspirations.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Customer Support & AI Ops (Swedish speaking)