📍 Job Overview

Job Title: Customer Support & AI Ops (Swedish speaking)
Company: Droppe
Location: Finland
Job Type: Full-Time (Remote)
Category: Customer Support & AI Operations
Date Posted: 2025-06-01
Experience Level: Entry to Mid-Level
Remote Status: Remote (Europe)

🚀 Role Summary

Handle real customer needs, making a difference at scale for over 95 million workers across Europe.
Use AI as your default to generate replies, build workflows, and guide customers to real-time solutions.
Collaborate with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.
Speak and write fluent Swedish and English, with a strong familiarity with AI tools for communication and problem-solving.

📝 Enhancement Note: This role requires a unique blend of customer support and AI operations skills, with a focus on Swedish-speaking customers. The ideal candidate will have experience in customer support, be comfortable using AI tools, and have a strong understanding of the workwear industry.

💻 Primary Responsibilities

Handle Real Customer Needs: Respond to inbound support tickets, mainly via email, with growing volumes in chat and occasional phone calls. Most questions are about orders: deliveries, returns, and product help. Bring clarity, speed, and calm to every conversation.
Make Support Better Every Day: Spot patterns, build knowledge base, auto-generate answers, and work closely with the team to reduce ticket volume, speed up resolution, and raise customer satisfaction.
Use AI as Your Default: Use AI to generate replies, build workflows, and guide customers to real-time solutions—fast, personal, and scalable.

📝 Enhancement Note: This role requires strong problem-solving skills, attention to detail, and the ability to work independently. The ideal candidate will be proactive, detail-oriented, and passionate about enhancing the customer experience.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field or equivalent experience.

Experience: Proven track record in customer support, with a strong familiarity with AI tools.

Required Skills:

Fluent Swedish and English (speaking and writing)
Strong problem-solving skills
Excellent communication skills
Familiarity with AI tools (e.g., ChatGPT, Claude) for writing, translating, and solving everyday problems
Ability to work fast, think clearly, and take ownership
Empathy and a genuine desire to help workers

Preferred Skills:

Experience in the workwear industry
Knowledge of e-commerce platforms and processes
Familiarity with customer support software and tools
Ability to work in a remote, distributed team

📝 Enhancement Note: While a background in customer support or AI operations is preferred, Droppe is open to considering candidates from other backgrounds who can demonstrate the required skills and a strong interest in the workwear industry.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Examples of successful customer support interactions, demonstrating problem-solving skills, empathy, and attention to detail.
Projects or initiatives that showcase your ability to use AI tools to improve customer support processes or outcomes.

Technical Documentation:

Documentation of your experience with AI tools, including any custom workflows or automations you've created.
Examples of your ability to build and maintain a knowledge base, including articles, FAQs, or other resources.

📝 Enhancement Note: While a traditional web portfolio is not required for this role, candidates should be prepared to provide examples of their work that demonstrate their skills and experience in customer support and AI operations.

💵 Compensation & Benefits

Salary Range: €28,000 - €35,000 per year (gross), depending on experience and location. This estimate is based on market research for customer support and AI operations roles in Finland.

Benefits:

Each Day Matters: AI is changing how people buy faster than anyone expected, and Droppe is at the forefront of this revolution. This is an opportunity to make a real impact on a massive, specific problem for 95 million people in Europe.
Real Market. Real Scale. Droppe is focused on solving a massive, specific problem for 95 million people in Europe, with 200+ workwear brands, +1m annual visitors, and record-breaking weekly orders already in motion.
Built on Strong Values: Droppe is an online native company, raised on the internet, that meets users where they are. They act with empathy, move fast with a bias toward action, and stay growth-obsessed—in their product, their company, and their lives.
Remote-First, Built for Flexibility: Work from anywhere in Europe, whether from the Helsinki office, your home, or any WeWork location across Europe if you prefer a hybrid setup.

Working Hours: 40 hours per week, with flexible hours to accommodate customer needs and time zones.

📝 Enhancement Note: While the salary range provided is an estimate, Droppe is committed to offering competitive compensation and benefits packages for all employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and workwear industry.

Company Size: Medium-sized, with a remote-first culture and a strong focus on growth and innovation.

Founded: Droppe was founded in 2022, with a mission to support over 95 million workers across Europe by providing them with workwear that actually fits how they work.

Team Structure:

Customer Support & AI Operations (this role)
Product & Engineering
Marketing & Sales
Operations & Logistics

Development Methodology: Droppe uses a combination of Agile and Scrum methodologies, with a focus on continuous improvement and rapid iteration.

Company Website: droppe.com

📝 Enhancement Note: Droppe's company culture is built on strong values, with a focus on empathy, growth, and innovation. The ideal candidate will be a strong cultural fit, with a passion for making a real impact on the workwear industry.

📈 Career & Growth Analysis

Customer Support & AI Operations Career Level: This role is an entry to mid-level position, with opportunities for growth and advancement within the customer support and AI operations team, as well as other departments within the company.

Reporting Structure: This role reports directly to the Customer Support & AI Operations Manager.

Technical Impact: The ideal candidate will have a strong impact on Droppe's customer support processes and AI operations, helping to improve customer satisfaction, reduce ticket volume, and drive growth.

Growth Opportunities:

Career Progression: With experience and strong performance, there are opportunities for advancement within the customer support and AI operations team, as well as other departments within the company.
Technical Skill Development: Droppe offers opportunities for professional development and training, with a focus on emerging technologies and AI tools.
Leadership Potential: With experience and a demonstrated ability to lead and mentor others, there are opportunities for leadership roles within the customer support and AI operations team.

📝 Enhancement Note: Droppe is committed to providing opportunities for growth and development for all employees. The ideal candidate will be proactive, self-motivated, and eager to take on new challenges and responsibilities.

🌐 Work Environment

Office Type: Droppe has a remote-first culture, with a physical office in Helsinki, Finland. Employees are welcome to work from the office, their home, or any WeWork location across Europe.

Office Location(s): Helsinki, Finland (with remote work options)

Workspace Context:

Remote Work: Droppe's remote work policy allows employees to work from anywhere in Europe, with flexible hours to accommodate customer needs and time zones.
Collaboration Tools: Droppe uses a variety of collaboration tools, including Slack, Google Workspace, and Notion, to facilitate communication and collaboration among team members.
Cross-Functional Collaboration: Droppe's teams work closely together, with a focus on cross-functional collaboration and shared goals.

Work Schedule: Droppe offers flexible working hours, with a focus on results and customer satisfaction. The ideal candidate will be able to work independently and manage their time effectively.

📝 Enhancement Note: Droppe's remote-first culture and flexible work arrangements allow employees to balance their work and personal lives, while still delivering high-quality results.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess your communication skills and cultural fit.
Technical Assessment: A hands-on assessment of your customer support and AI operations skills, including a mock support scenario and a task to demonstrate your ability to use AI tools to improve customer support processes.
Final Interview: A conversation with the Customer Support & AI Operations Manager to discuss your fit for the role and answer any questions you may have.

Portfolio Review Tips:

Highlight your experience with customer support and AI tools, with a focus on problem-solving, empathy, and attention to detail.
Include examples of your ability to use AI tools to improve customer support processes or outcomes.
Showcase your understanding of the workwear industry and Droppe's mission to support workers across Europe.

Technical Challenge Preparation:

Familiarize yourself with Droppe's products and services, as well as the workwear industry as a whole.
Brush up on your AI tools skills, with a focus on using AI to generate replies, build workflows, and guide customers to real-time solutions.
Prepare for a hands-on assessment of your customer support and AI operations skills, including a mock support scenario and a task to demonstrate your ability to use AI tools to improve customer support processes.

ATS Keywords: Customer Support, AI Operations, Fluent Swedish, Fluent English, Problem Solving, Communication, Automation, Knowledge Management, Real-time Solutions, Empathy, Adaptability, Ownership, Fast Learning, Attention to Detail, Collaboration, Tech Savvy

📝 Enhancement Note: Droppe's interview process is designed to assess your customer support and AI operations skills, as well as your cultural fit for the company. The ideal candidate will be proactive, self-motivated, and eager to take on new challenges and responsibilities.

🛠 Technology Stack & Web Infrastructure

Customer Support & AI Operations Tools:

AI Tools: ChatGPT, Claude, and other AI tools for communication, writing, and problem-solving.
Customer Support Software: Zendesk, Freshdesk, or other customer support software platforms.
Collaboration Tools: Slack, Google Workspace, and Notion.

📝 Enhancement Note: While specific technology stack details are not provided, the ideal candidate will have a strong familiarity with AI tools and customer support software platforms.

👥 Team Culture & Values

Customer Support & AI Operations Values:

Empathy: Droppe's customer support and AI operations team is dedicated to understanding and supporting the needs of workers across Europe.
Growth: Droppe is committed to continuous improvement and innovation, with a focus on driving growth and making a real impact on the workwear industry.
Collaboration: Droppe's teams work closely together, with a focus on cross-functional collaboration and shared goals.
Innovation: Droppe is at the forefront of the AI revolution in e-commerce, with a focus on using emerging technologies to improve customer support and drive growth.

Collaboration Style:

Cross-Functional Integration: Droppe's customer support and AI operations team works closely with other departments, including product, engineering, marketing, and sales, to ensure that customer needs are met and that feedback is incorporated into the product development process.
Code Review Culture: Droppe has a strong code review culture, with a focus on continuous improvement and learning from one another.
Knowledge Sharing: Droppe encourages knowledge sharing and technical mentoring, with a focus on fostering a culture of continuous learning and growth.

📝 Enhancement Note: Droppe's customer support and AI operations team is dedicated to understanding and supporting the needs of workers across Europe, with a focus on empathy, growth, and innovation. The ideal candidate will be a strong cultural fit, with a passion for making a real impact on the workwear industry.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Scaling Customer Support: As Droppe grows, the customer support and AI operations team will need to scale to meet the needs of an increasing number of customers. The ideal candidate will have experience scaling customer support operations and be comfortable using AI tools to automate and streamline processes.
Emerging Technologies: Droppe is at the forefront of the AI revolution in e-commerce, with a focus on using emerging technologies to improve customer support and drive growth. The ideal candidate will be comfortable learning and adapting to new technologies and tools.
Workwear Industry Expertise: The ideal candidate will have a strong understanding of the workwear industry and be able to use that knowledge to provide personalized and relevant support to workers across Europe.

Learning & Development Opportunities:

AI Tools Training: Droppe offers opportunities for professional development and training, with a focus on emerging technologies and AI tools.
Conference Attendance: Droppe encourages employees to attend industry conferences and events, with a focus on learning and networking.
Technical Mentoring: Droppe encourages knowledge sharing and technical mentoring, with a focus on fostering a culture of continuous learning and growth.

📝 Enhancement Note: Droppe's customer support and AI operations team faces a variety of technical challenges, with opportunities for growth and development in emerging technologies and the workwear industry.

💡 Interview Preparation

Technical Questions:

Customer Support Scenarios: Be prepared to discuss your experience with customer support, including specific examples of how you've handled challenging or complex customer inquiries.
AI Tools Demonstration: Be prepared to demonstrate your ability to use AI tools to generate replies, build workflows, and guide customers to real-time solutions.
Problem-Solving: Be prepared to discuss your problem-solving skills and how you approach complex or ambiguous situations.

Company & Culture Questions:

Company Mission: Be prepared to discuss Droppe's mission to support workers across Europe and how you would contribute to that mission in this role.
AI in Customer Support: Be prepared to discuss your experience with AI in customer support and how you've used AI tools to improve customer support processes or outcomes.
Workwear Industry Knowledge: Be prepared to discuss your understanding of the workwear industry and how you would use that knowledge to provide personalized and relevant support to workers across Europe.

Portfolio Presentation Strategy:

Customer Support Examples: Highlight your experience with customer support, including specific examples of how you've handled challenging or complex customer inquiries.
AI Tools Demonstration: Showcase your ability to use AI tools to generate replies, build workflows, and guide customers to real-time solutions.
Workwear Industry Knowledge: Demonstrate your understanding of the workwear industry and how you would use that knowledge to provide personalized and relevant support to workers across Europe.

📝 Enhancement Note: Droppe's interview process is designed to assess your customer support and AI operations skills, as well as your cultural fit for the company. The ideal candidate will be proactive, self-motivated, and eager to take on new challenges and responsibilities.

📌 Application Steps

To apply for this Customer Support & AI Ops (Swedish speaking) position at Droppe:

Submit Your Application: Click the "Apply" button on the job listing and follow the instructions to submit your resume and cover letter.
Prepare Your Portfolio: Highlight your experience with customer support and AI tools, with a focus on problem-solving, empathy, and attention to detail. Include examples of your ability to use AI tools to improve customer support processes or outcomes.
Research Droppe: Familiarize yourself with Droppe's products and services, as well as the workwear industry as a whole. Be prepared to discuss Droppe's mission to support workers across Europe and how you would contribute to that mission in this role.
Prepare for the Interview: Brush up on your AI tools skills, with a focus on using AI to generate replies, build workflows, and guide customers to real-time solutions. Prepare for a hands-on assessment of your customer support and AI operations skills, including a mock support scenario and a task to demonstrate your ability to use AI tools to improve customer support processes.

📝 Enhancement Note: Droppe's application process is designed to assess your customer support and AI operations skills, as well as your cultural fit for the company. The ideal candidate will be proactive, self-motivated, and eager to take on new challenges and responsibilities.

Customer Support & AI Ops (Swedish speaking)